Avast WEBforum
Other => Viruses and worms => Topic started by: kevo on September 20, 2009, 02:08:30 AM
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Hi,
I have Avast 4.8 Home Edition installed. I seem to have a virus or some kind of malware on my computer, and it is preventing me from running Avast. My On-Access Scanner is running fine, but when I click "Start avast! Antivirus" to do a scan, nothing happens. I also have Ad-Aware, and that won't open either. I can browse the web, but a lot of sites (including the avast home page) redirect me to spam sites. I haven't had anything like this happen before, and I can't figure out how to get rid of the problem. Any ideas? Thanks!
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Welcome kevo
What is your operating system and Service Pack level?
What is the system specifications as to CPU type and speed?
How much RAM does the system have?
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Windows XP SP3
Intel Core 2 E8400 @3.00 GHz
3.12 GB of RAM
Thanks for your reply!
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Download and install User Profile Hive Cleanup Service:
Brief Description
A service to help with slow log off and unreconciled profile problems.
http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en
Install IE8 as it is faster and safer than IE7:
Stay Safer Online
http://www.microsoft.com/windows/internet-explorer/features/safer.aspx
Get Malwarebytes Anti-Malware (MBAM) then update it then run a Quick scan and let it remove all it finds:
http://www.malwarebytes.org/mbam.php
Post its log here after it completes.
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Thanks, working on it now . . .
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Okay, did all of the above. Installed Malwarebytes, started a scan, then it crashed on me. Tried to reopen Malwarebytes and got error message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." Went into Malwarebytes folder to click on the application itself (instead of shortcut), and nothing happens, just like when I try to run avast and ad-aware.
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Download the superantispyware online scan
http://www.superantispyware.com/onlinescan.html
Then run a full scan and quarantine everything it finds.
Then post back a log
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Thanks, scanning now!
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Okay, superantispyware didn't turn up ANYTHING . . . but I didn't update the definitions first. I've updated the definitions and I'm scanning again. Thanks for the help so far, this is getting frustrating!
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Still nothing . . . I don't know what is going on here. Thanks for the help so far . . . any other ideas anyone?
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Reinstall malwarebytes and go to malwarebytes folder.Rename mbam.exe to something random and see if that works.
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okay I'll try that next, thanks. In the meantime, I was able to open the avast user interface by going into the avast program folder and clicking on the .exe file directly. I tried to scan and it crashed. Tried it again and scheduled a boot-time scan. This seems to be working. We'll see if it turns something up.
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Boot-time scan turned up nothing, renaming malwarebytes didn't work. Still can't run malwarebytes, avast scan (apart from boot-time scan), or ad-aware. Still getting sent to spam websites randomly. If this is not a virus, any idea what this could be? Ugh. Thanks for the help, everyone.
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I have installed hijackthis. This won't run either . . . >:(
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Now is the time to turn to the Malwarebytes experts as this is a new threat I have read that is occuring that attacks removal tools:
Procedures to help resolve issues preventing MBAM from running
http://www.malwarebytes.org/forums/index.php?showtopic=17607
Hello and welcome to Malwarebytes
http://www.malwarebytes.org/forums/index.php?showtopic=9573
Register and open a new topic explaining what you have done:
Someone will analyze the logs and give you further instructions.
Prompt responses to instructions and performing the required fixes as soon as possible is always best.
During this scan and cleanup process you should not install any other software unless requested to do so.
Logs to reply with: MBAM and HijackThis
NOTE: If Malwarebytes won't run or HijackThis won't run please still create a new post in the Malware Removal - HijackThis Logs forum and explain what happens.
NOTE: Please DO NOT post back to your post within the first 48 hours. Replying to your own posts changes the post count and will often cause helpers to think that you're already being helped and thus they won't open and look at your post. If no one has replied within 48 hours then please go ahead and either reply to your post or send a private message to a Moderator and let them know that you're still needing assistance.
As soon as someone is available they will assist you.
http://www.malwarebytes.org/forums/index.php?showforum=7
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oh man may be you are american but just try dr.web cure it and it will run and clean your system or kaspersky removal tool but you should download them from a clean computer why because maybe tha virus you have prevent you from enter security vendor sites. :'(
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Thanks for your replies . . . I am working on this still, and I've started a new topic in the malwarebytes forum. I hope to report back with good news when this is taken care of. Thanks again!
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Thanks for your replies . . . I am working on this still, and I've started a new topic in the malwarebytes forum. I hope to report back with good news when this is taken care of. Thanks again!
What ID did you choose and where did you open the topic?
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Hi, YoKenny,
I am armadillofarm and started the topic in the Malware Removal - Hijackthis Logs forum, per your suggestion. Thank you!
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I think its because of some patching virus ???
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Hi, YoKenny,
I am armadillofarm and started the topic in the Malware Removal - Hijackthis Logs forum, per your suggestion. Thank you!
Have patience as there are many infections and few approved fixers of which I am not one but you will receive good help from Maurice and you don't need further help from me.
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I think its time to use some free rescue cds:
These are bootable discs u must insert them during startup before windows starts!!!
It's best to make the cd's on another computer
Avira offers a free one from there website:
http://www.avira.com/en/support/support_downloads.html
And dr.web has a free one to:
http://freedrweb.com/livecd/?lng=en
U will need burnable cd's
Follow the instructions.
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if you are using the live cd's, then go for dr.web, it has an option to clean up files. change the settings as required in the setting menu.