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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zone12 on September 21, 2009, 02:52:52 AM

Title: The Blue ball icon issue
Post by: zone12 on September 21, 2009, 02:52:52 AM

I have a XP system that shows avast but sometimes to icon dissappears and there's a blue box at the very right side of the icons. I can get the icon back but I'm wondering if this is malware or a simple computer mistake

Title: Re: The Blue ball icon issue
Post by: Lisandro on September 21, 2009, 02:57:16 AM

Blue box? Can you post a screenshot of it?
Anything into avast logs?
Is ashServ.exe running when the icon disappears?
Any other malware symptom?

Title: Re: The Blue ball icon issue
Post by: YoKenny on September 21, 2009, 05:15:21 AM

Removed comment.

Title: Re: The Blue ball icon issue
Post by: DavidR on September 21, 2009, 04:20:40 PM

YoKenny, your post is hardly helpful and the assumption is just inflaming.

Title: Re: The Blue ball icon issue
Post by: zone12 on September 22, 2009, 11:47:05 PM

Quote from: Tech on September 21, 2009, 02:57:16 AM

Blue box? Can you post a screenshot of it?
Anything into avast logs?
Is ashServ.exe running when the icon disappears?
Any other malware symptom?

It's just a blue box on the line between the light blue and dark blue of the task bar. Roughly the size of the avast ball and I don't know if ashServ is running or not because if I check the icon comes back. No other symptoms of anything

Title: Re: The Blue ball icon issue
Post by: Lisandro on September 23, 2009, 12:26:55 AM

To post a screenshot see how: http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

You can check if ashServ.exe is running opening task manager (ctrl+alt+del).