Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: petek on October 06, 2009, 08:06:06 AM
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I have an old laptop which I brought home from work and which I let my daughter use. The problem is that it has an old version of Symantec AV which interferes with Avast's Resident scanner, ie with Symantec's on demand scanner running, Avast disables some of its services including its resident scanner. I can't remove Symantec because its protected by my employer's old administrator's password so I can't delete it from the system. The administrator left the company a long time ago and nobody knows what his password was. I've renamed all of Symantec's .exes but the on demand scanner is still running. By renaming the Symantec directory, it crashed the PC so that's not the solution. Does anybody know what Symantec's on demand scanner is called so I can disable it, ie reneame it ? Any other suggestions ? Thanks
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Download and run the Norton Removal Tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
http://www.askvg.com/ultimate-collection-of-uninstallers-removal-tools-for-all-popular-anti-virus-software/
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Thanks, I'll give it a try.
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No didn't work. The uninstall programme asked me to delete Symantec (8) in the add/delete progammes before proceeding. Some uninstall programme ! I just need the name of the application which runs the on demand scanner so I can rename it ! Can anyone help ? Cheers
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Try with SYMANTEC or symantec as password
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Password to Uninstall Symantec Antivirus Client November 12th, 2008
http://www.whatsmypass.com/password-to-uninstall-symantec-antivirus-client
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The "symantec" password allowed me to run the uninstall of the programme. Unfortunately, when I rebooted, once Windows opened, the computer froze. I restored the computer and tried again three times but each time the computer froze again. Any ideas ?
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boot into safe mode and try the norton uninstall toll which pondus posted earlier. (reply #1)
then repair avast installation. try if it works.
nmb
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I've already uninstalled in safe mode and then run Norton's remove tool. It still crashes the computer. I get the same result if I simply rename the Symantec programme folder (which is what I did initially). When the computer reboots, its looking for something that isn't there anymore and then freezes. Very frustrating.
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crashes - do you get a bsod?
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No BSOD. Windows starts to open normally, and then freezes just after the little Avast icons open in the bottom right hand corner of the screen. If I can't remove Symantec, I presuambly should be able to deactivate its applications by renaming them no ? For example, I can rename the real time scanner Rtvscan.exe to OLDRtvscan.exe which effectively stops it from loading when the PC is booted but I am unable to find what powers the on-demand scanner. I'm thinking that this mas stop Avast from recognizing it. Any ideas would be appreciated !
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Have you tried Symantec/norton forum/support?
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Have you tried Symantec/norton forum/support?
Good luck ;D
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Good luck
hmmm.....is it that bad?..... :'(
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Good luck
hmmm.....is it that bad?..... :'(
I don't trust on Symantec support.
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Have you tried Symantec/norton forum/support?
suggestion number 1 by norton forums : remove avast!, which is obvious.
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suggestion number 1 by norton forums : remove avast!, which is obvious.
Actually, that could be the solution. I'll try removing Avast, then remove Norton before reinstalling Avast. Could do the trick.
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suggestion number 1 by norton forums : remove avast!, which is obvious.
Actually, that could be the solution. I'll try removing Avast, then remove Norton before reinstalling Avast. Could do the trick.
try it.
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try it.
I did, and it worked ! I've reinstalled Avast and now I have all my nice providers up and running and protecting me ! Marvellous. Thanks for all your help everyone.
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JIPPIIIIIIII...... ;D ;D ;D
OBS: and don`t forget to install MBAM and SAS
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I have the freeby of MBAM but I don't have SAS anymore. Isn't having the two as well as Avast a bit overkill ? Do I really need it ? We're pretty safe surfers here and rarely encounter any problems.
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I did, and it worked ! I've reinstalled Avast and now I have all my nice providers up and running and protecting me ! Marvellous. Thanks for all your help everyone.
you are welcome.
glad that someone got help from me.
nmb
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Well, I spoke too soon. When I booted the PC this evening, it froze in exactly the same way ! So I rebooted in safe mode, removed Avast, used the Avast cleanup utility and cleaned the registry with Ccleaner and rebooted. Windows opened correctly. So I gave Avast Home and try and it froze in the same way. I wonder what the problem is ? It could be because I installed Avast initially when Norton was already running (without me realizing). One thing I could therefore attempt is to do a system restore to a date before I installed Avast. That would be around the beginning of September when my NOD32 licence expired. Could do the trick. I'll give it a try unless someone can think of a better way to do this.
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Are you sure norton uninstaller was run correctly?
nmb
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I suggest you to install another copy of windows in another hard-disk without formatting it if you have precious data in it.
Then, boot your PC to the newer windows.
Then open boot.ini and delete the path of the previous window. Then you can Format the drive of the previous windows after removing the precious data from there and work in the new windows. Your data and PC will be saved
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Well I restored the PC and there is now no trace of Avast. I attempted to remove NOD32 but was prevented because a file called setup.exe is damaged or missing (its there in Nod's setup folder but when I click on it I get the same message). According to Eset/NOD, this could be caused by there being a version of Norton on the HDD. So, I successfully removed Norton, ran its wipe application and used CCleaner to clean the registry. So, now no Norton but I still get the same error message when I try and delete NOD. I've posted on NOD's forum to see whether they have any ideas. Otherwise, I'll have to remove the programme manually.
I can't reinstall windows because this is a PC I brought back from my work so I don't have the Windows CD, otherwise I could use a CD from another machine, but that ain't quite legal is it ? Oh well, back to the drawing board....
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Well I restored the PC and there is now no trace of Avast. I attempted to remove NOD32
Do you mean you have NOD32 installed all this time and at the same time trying to install AVAST ?
Multiple Antivirus Apps on One PC? http://tech.yahoo.com/blog/null/39904
Clash Of The Antivirus Apps http://www.smartcomputing.com/editorial/article.asp?article=articles%2F2003%2Fs1407%2F38s07%2F38s07.asp
I could use a CD from another machine, but that ain't quite legal is it ?
You can do that, under your machine there is a Windows stikker/tag and the lisense for your machine should be on it,
so you type in that lisense when the cd ask
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Man United - good man !
Do you mean you have NOD32 installed all this time and at the same time trying to install AVAST ?
No, NOD32 was removed beforehand. Norton wasn't however as I didn't realize it was there (this is an old PC which was handed down from my workplace). So Avast was installed when Norton was still there : bang ! Anyway, I restored the machine to a date somewhere at the end of July, succeeded in removing Norton and NOD32 and using both programmes' wipe applications and CCleaner, completely removed them from the machine. The little red Windows shield then showed up informing me that NOD32 was disabled (but as far as I was concerned, it had been completely removed !) and that there was no anti virus protection so I then installed Avast and once again the PC froze. So, back to square one.
I might have to reinstall Windows, or bin the PC as it must be all of 6 years old anyway now. Very frustrating.