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Consumer Products => Avast Mac Security => Topic started by: mrsnj20 on October 06, 2009, 05:35:09 PM

Title: Unable to run Avast, keep getting error code
Post by: mrsnj20 on October 06, 2009, 05:35:09 PM

I tried to open avast and I get this error code:The virus scanner engine does not seem to be available: try please to re-install the application, or consult the support.
I have tried to reinstall several times and get the same error. I am using mac 10.5.8.

 Any suggestions as to how to get the program to run?

Title: Re: Unable to run Avast, keep getting error code
Post by: zilog on October 07, 2009, 11:06:31 AM

Quote from: mrsnj20 on October 06, 2009, 05:35:09 PM

I tried to open avast and I get this error code:The virus scanner engine does not seem to be available: try please to re-install the application, or consult the support.
I have tried to reinstall several times and get the same error. I am using mac 10.5.8.

 Any suggestions as to how to get the program to run?

Hallo,
this doesn't look like verbatim copy of the message. Engine = com.avast.MacAvast.MAD, is installed with the application, and should be always available.

There were only 3 problems observed so far:
- custom partitioning (just copy 400.vps from /Applications/avast!.app/Contents/Resources to your ~/Library/Application Support/com.avast.MacAvast)
- crash/freeze of the scanner on very long subpath  (try the newer engine, intended for new version - sticky post on the top of this forum)
- socket, gthat can't be bound to (usually 10.5 system, upgraded to10.6, with avast installed - it's some nasty quirk of 10.6, but the slution is to delete ~/Library/Application Support/com.avast.MacAvast/socket)

regards,
pc