Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: silvershield on October 07, 2009, 06:50:19 AM
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Hello,
We are the developers of a program for monitoring computer activity. Since 2X-th of September Avast became to identify our program as virus. But it isn't a virus, it's a legal program! Other anti-virus programs such as Kaspersky or NOD32 don't identify our program as virus, only Avast. What should we do? How to solve this problem? Where should I address and what information I should give? Thank you.
Regards
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Hello,
ways to report false positves are:
1) Follow the link "Report as false positive..." from "avast! Warning" window, marked at the picture below.
2) Send e-mail to virus@avast.com with "False positive" in subject and password protected attachement (to e-mail body write which password was used and link to this forum topic).
3) Provide here link to download the program which we identified as virus.
Milos
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Hello,
Thank you for answer. We have already done variant 1), but till no reaction ...
Link to download a client part of program (the part of which Avast detected as virus): www.lanagent.ru/user28.rar
Thank you.
Regards
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Hello,
We'd like to recieve any feedback on our message... Identification as Malware-gent is incorrect in our case.
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Welcome to the forums, silvershield. :)
May I ask, what is the name of your program?
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This is also being detected by Microsoft Security Essentials as Backdoor:Win32/Delf.BN. This threat is classified as a Trojan - Backdoor
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Edited :-[
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Hello,
thank you for direct link to you program (LanAgent) -- monitor of user activity (maybe reason of MSE detection). The detection will be fixed in next VPS update.
Milos
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I've submitted this file to the Microsoft Malware Protection Center as a possible false positive.
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Microsoft has changed the way MSE detects this file, but it's still detected.
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MS changed detection from Backdoor:Win32/Delf.BN to MonitoringTool:Win32/LanAgent. It will be detected as PUP in Avast! 5.
Milos
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Ok, thank you !
Regards