Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xlegion on October 08, 2009, 01:14:10 PM

Title: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: xlegion on October 08, 2009, 01:14:10 PM

One would think this would be a simple procedure, but it sure isn't. When I hit the upgrade button on the software itself it merely tells me that my key has expired (about 7 days ago) and tells me I need to upgrade.

I then go to the avast web site where there is some kind of link to upgrading. I fill out all the data all over again (which makes no sense to me as the company should already have that). It states I will get something from Avast but I never do.

What is going on?

Title: Re: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: Lisandro on October 08, 2009, 02:15:03 PM

Are you trying to register the Home or the Professional version?
Which site are you visiting? www.avast.com ?

Title: Re: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: Pondus on October 08, 2009, 02:38:06 PM

Register your free product (if you have the home free) http://www.avast.com/eng/home-registration.php

How to insert activation key http://www.avast.com/files/tutorials/insert_key.htm

avast! 4 FAQs http://www.avast.com/eng/faq-avast-4-home-professional.html

avast! User Guides and Manuals http://www.avast.com/eng/download-user-guides-and-manual.html

Title: Re: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: xlegion on October 09, 2009, 12:14:12 AM

I'm afraid I did all that. I watched the tutorial video. Then did EXACTLY what is said, ie: filled out the form yesterday and then finished the procedure. It then took me back to the exact same screen that I had just filled out. What am I supposed to do? Fill it out again? I have filled it out three times now and nothing happens.

I have been an avast user now for over two years but have never experienced anything like this before.

Title: Re: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: Lisandro on October 09, 2009, 12:23:35 AM

Go to the SSL page version and register from there: https://secure.avast.com/scripts/register.php?lang=ENG

Title: Re: HOW DO YOU UPGRADE OR GET A NEW REGISTRATION KEY????
Post by: 2222222222 on October 09, 2009, 07:14:39 AM

Did you check your mail?
Did you receive the mail containing a license key?