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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: bishop026 on October 09, 2009, 05:05:43 AM

Title: Can't get online when AVAST is installed
Post by: bishop026 on October 09, 2009, 05:05:43 AM

Hello,

I can't get online when Avast is installed.  Once I remove it then I have no problem getting on.

So, the question here, I suspect, is that Firefox or Spyware Doctor is interfering?

I have Windows Vista, the latest Firefox, Spybot, an expired McAfee AV and Spyware Doctor.

Any ideas?

Thanks.

Best,

Bishop

Title: Re: Can't get online when AVAST is installed
Post by: scythe944 on October 09, 2009, 07:01:15 AM

Welcome to the forums Bishop,

Is this the absolute first antivirus program that you've ever had installed on your system?

Do you have a firewall installed (either software installed on your computer, or a hardware firewall).

If you've had an A/V installed before installing avast, how did you remove it?

Are you trying to run two A/V products at the same time?

Let us know so we can help you further.

Title: Re: Can't get online when AVAST is installed
Post by: spg SCOTT on October 09, 2009, 05:30:19 PM

Quote from: bishop026 on October 09, 2009, 05:05:43 AM

...an expired McAfee AV...

Scythe944? ;D

Bishop,

This could probably be the reason.

Is it still installed? I presume you don't want it anymore...

Download the McAfee removal tool,
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Uninstall McAfee from add/remove in the control panel
Run the removal tool

Repair avast! through the add/remove...

I think that should do it

-Scott-

Title: Re: Can't get online when AVAST is installed
Post by: scythe944 on October 13, 2009, 06:02:28 PM

Quote

...an expired McAfee AV...

 ;D  woops!

That was painfully obvious.  Sorry!

Title: Re: Can't get online when AVAST is installed
Post by: Lisandro on October 13, 2009, 08:19:17 PM

This article provides the steps to remove SecurityCenter from your computer.
http://ts.mcafeehelp.com/faq3.asp?docid=71525
Also for direct download: http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
and http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe (2007)

Sometimes, McAfee won't be completely removed if, before, you do not uninstall Avast, including the use of its "Uninstall Application" if necessary (www.avast.com/eng/faq-install-uninstall-avast.html).

Title: Re: Can't get online when AVAST is installed
Post by: bishop026 on November 04, 2009, 05:13:39 AM

Those conflicting AVs seem to have been the problem.

Thanks again!

Best,

S

Title: Re: Can't get online when AVAST is installed
Post by: Lisandro on November 05, 2009, 02:04:09 AM

Quote from: bishop026 on November 04, 2009, 05:13:39 AM

Thanks again!

You're welcome. Feel free to come back any time you need help or just to change experiences 8)