Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xtr3m3 on November 06, 2009, 11:36:37 PM

Title: Cant recieve lost registration
Post by: xtr3m3 on November 06, 2009, 11:36:37 PM: I have tried for a couple of days now to recieve my lost registration.
The only answer I get when I try is:

Sorry, due to an error, you request was not completed. The problem is on ALWIL Software servers. Please try again later.

Whats the problem? Is there possible to get the registration code?
Title: Re: Cant recieve lost registration
Post by: DavidR on November 06, 2009, 11:41:54 PM: Try the SSL Registration Page: https://secure.avast.com/scripts/register.php?lang=ENG (https://secure.avast.com/scripts/register.php?lang=ENG)

Select the option to get a new registration key, e.g. I'm a registered user and need a new registration key or registration key has expired, or words to that effect.
Title: Re: Cant recieve lost registration
Post by: xtr3m3 on November 06, 2009, 11:45:19 PM: So there is no way to get it in the other way?

I have one computer registered and I have just installed it on my other one to.

*EDIT*

I registered a new one. I can use that one on my computers. This time I will remember to write it down ;D
Thanks for the help :)
Title: Re: Cant recieve lost registration
Post by: DavidR on November 07, 2009, 01:25:30 AM: I don't know, since you were experiencing a problem, I gave you an alternative.

Provided both computers are used for home and non-commercial use in the same home, then the one key can be used on both.
Title: Re: Cant recieve lost registration
Post by: Shukran on December 02, 2009, 06:29:21 AM: Greetings

Is the method of retrieval the same for me? I installed Windows7 on my notebook and have lost the Avast activation code. I have tried twice to retrieve the code using the webform as described , although I am assured that I will recieve a reply, I have not.

Shukran
Title: Re: Cant recieve lost registration
Post by: nmb on December 02, 2009, 07:04:31 AM: Hello Shukran,
please try this:

Quote from: DavidR on November 06, 2009, 11:41:54 PM
Try the SSL Registration Page: https://secure.avast.com/scripts/register.php?lang=ENG (https://secure.avast.com/scripts/register.php?lang=ENG)

Select the option to get a new registration key, e.g. I'm a registered user and need a new registration key or registration key has expired, or words to that effect.

thanks
nmb
Title: Re: Cant recieve lost registration
Post by: DavidR on December 02, 2009, 03:04:28 PM: Quote from: Shukran on December 02, 2009, 06:29:21 AM
Greetings

Is the method of retrieval the same for me? I installed Windows7 on my notebook and have lost the Avast activation code. I have tried twice to retrieve the code using the webform as described , although I am assured that I will recieve a reply, I have not.

Shukran

My last posts were for a specific problem, that of xtr3m3 getting an error whilst registering, see below.

Quote
Sorry, due to an error, you request was not completed. The problem is on ALWIL Software servers. Please try again later.

Now if you aren't getting that error, it may not resolve why you don't receive the email with the registration key.

Failure to receive the registration email is commonly down to the ISP or User having an anti-spam blocking the email. So does your ISP or you use an anti-spam tool ?

Ensure than any anti-spam allows register @ avast.com (without the spaces) so that the email with your registration key gets through.

You could also try using a different email address (from a different domain name) to try and bypass the block, something like a free Yahoo account as this in the past has helped get the email through.