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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: angelok2k on December 03, 2009, 06:01:00 PM

Title: Removing AVAST! and Moving on!
Post by: angelok2k on December 03, 2009, 06:01:00 PM
The only reason why I registered on this forum and posted this message is to find out how many people would actually ditch avast! for good after this major screw up. I have been a loyal user of this software for years and I am an experienced computer technician, however this problem freaked me out so bad as well as totally corrupted all of my computers in a period of less than an hour. I do have backups but the damage is done and much time is needed to recreate and reconfigure the computers again.
Sorry I tried to keep it short but this is just unacceptable matter that shouldn't have happened at first place. I do work for a big tech company and I know how it is important to test new roll-outs before implementing them on remote systems and automatic ways cannot be relied on anymore. So as of today I am moving on to another antivirus package such as Microsoft Essentials. My question is who is following the same route and which antivirus you would choose as an alternative to avast-o-unreliable-o-crap...

Good luck to all in restoring their systems!!! Farewell!
Title: Re: Removing AVAST! and Moving on!
Post by: scythe944 on December 03, 2009, 06:18:11 PM
I'm not going to start a flame war, nor do I want you to continue one.

However, False positives do happen, regardless of the software manufacturer.  Knowing that millions of PC's could have been affected by this false positive, I'm sure that Avast will take some serious preventative measures to keep it from happening again.

I wish you good luck in finding a good replacement if you decide to switch products.

While I'm at it though, Microsoft has released plenty of updates that have caused harm to PC's everywhere, yet you're still using a Microsoft Operating system...  Isn't that the same thing?
Title: Re: Removing AVAST! and Moving on!
Post by: Alan|Cvette on December 03, 2009, 06:26:46 PM
Just out of curiosity, are/were you using Avast! 4 or 5?
Title: Re: Removing AVAST! and Moving on!
Post by: jtejedor on December 03, 2009, 06:29:24 PM
I have uninstalled it and not sure if I am going back. I had performance issues with AVG but I just installed that and might stick with it for a while. This whole mess kind of scared me. I am lucky because I only ended up screwing my logitech software and spybot. I might reinstall it in a little while still on the fence about it.
Title: Re: Removing AVAST! and Moving on!
Post by: angelok2k on December 03, 2009, 06:35:12 PM
Thanks for responding and too I do not want to inflame the situation any further. I understand that you would try to make me feel insecure due to my decision to move on to another Microsoft product, however although Microsoft do have flaws in their software and is not perfect and I have been using their os and utility systems for ages with no real issues yet, and the damage and annoyance and frustration in comparison of what happened with Avast! yesterday was over the top and overshadowed my trust in continuing to use your software. As I mentioned previously, I am and still is very frustrated and disappointed and that's why I am moving on to something else for now until avast gets it all together and starts to earn confidence with their users. I do thank you for the previous years of providing great protection and wish you the best in making your software more stable and hopefully preventing such disastrous events from happening again and making people feel safe (what the antivirus and security company should be all about) and not eave alternatives. I am pretty sure I am not speaking only for myself, since I already know dozens of people who are moving on, so hopefully in the near future we all might have a good reason to come back to you!

Cheers!

PS: I was using version 4 and beta 5 on my test laptop with similar results.
Title: Re: Removing AVAST! and Moving on!
Post by: Rednose on December 03, 2009, 06:40:36 PM
But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way.

Greetz, Red.
Title: Re: Removing AVAST! and Moving on!
Post by: Alan|Cvette on December 03, 2009, 06:46:07 PM
Quote
But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way.

Actually, it wouldn't be a bad idea to have the default changed in the next release.

I use: Ask <if not then> Move to Virus Chest <if not then> Log Only.
Title: Re: Removing AVAST! and Moving on!
Post by: timcan on December 03, 2009, 06:49:59 PM
I do have backups but the damage is done and much time is needed to recreate and reconfigure the computers again.


Good luck to all in restoring their systems!!!


This topic only reinforces the need for people to have and maintain an up to date disc image to revert back to. Little, if anything to
reconfigure. :)
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 03, 2009, 06:51:05 PM
@ Alan|Cvette : you shouldn't use "ask"... this will leave you if shit happens with options like delete or move to chest. They voluntarily removed the option to ignore in avast 5 (to protect newbies from fast clicks with bad consequences they say  ::) ). Anyway in V5, you should set your scanners to "no action", this leaves you all options open when the scan is done.
I really do hope they'll put the "ignore" option back on V5...guess today's events should let them understand the absolute need for it.
Title: Re: Removing AVAST! and Moving on!
Post by: acethepug on December 03, 2009, 06:53:04 PM
But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way.

Greetz, Red.

With all due respect (and I am sorry my first post will be this way), that's a really unfair thing to say.

I'm pretty computer illiterate.  Once PCs advanced past BASIC, I was outclassed :)  I nearly lost everything a few weeks back to Security Tool, so I got the free avast! and Spyware Doctor (paid for that, sadly) and Malwarebytes to add to McAfee to hopefully protect me.

I got hit with this last night, and it killed Spyware Doctor.  I had no idea it was a definitions issue, and not being computer savvy, I assumed avast! was correct.  Sure, I ran a quick scan with Malwarebytes and found nothing, but that in and of itself wasn't a guarantee.

Luckily, I found these threads this morning and realized it was a false positive.

Now, I put the items in the chest, and once I get home today I'll update definitions and hopefully restore Spyware Doctor, but some of us rely on those actions because we AREN'T that skilled.

I can understand that it was an error (and assuming my PC boots when I get home, I'll be okay with it), and not to go after avast! tooth and nail, but the "blame the victim" posts from some are rather unsettling.  People install AV software for peace of mind, and to protect their PC (or the PC of a parent/child/whomever who doesn't understand any of this) -- there's no need to attack them or blame them for assuming their software was right in giving warnings ...

Take it and run,
Title: Re: Removing AVAST! and Moving on!
Post by: Rednose on December 03, 2009, 07:09:36 PM
It was not my intention to blame anyone, I am sorry if you feel that way. I only tried to explain you have options to choose from with different consequences. You should be aware of that, also with other security programs, and not entirely rely on default settings. If it is difficult for you to decide what is best for you, you can always ask for help on support forums like this :)

Greetz, Red.
Title: Re: Removing AVAST! and Moving on!
Post by: Chris Thomas on December 03, 2009, 07:11:15 PM
I knew it was false positives when hordes of files started showing as infected, so I move a few to chest and ignored all others.

Farsight ;D
Title: Re: Removing AVAST! and Moving on!
Post by: Alan|Cvette on December 03, 2009, 07:14:39 PM
@Logos. I understand what you mean, I deal with false positives a lot, and also do my own testing so I like to be able to choose what to do with this or that file.
Title: Re: Removing AVAST! and Moving on!
Post by: Deputy276 on December 03, 2009, 07:15:10 PM
I also registered to post my unhappiness with this fiasco. I found out it was Avast malfunctioning only this morning. I find it highly interesting that the first program Avast "went after" was my anti-spyware program (Spyware Doctor) on ALL THREE COMPUTERS!!! I TRUSTED Avast to be reliable, so I uninstalled Spyware Doctor. Then I did a thorough scan with Avast and "infected programs" started popping up all over the place. Same on my other computers. I deleted a few executeables that were replaceable before I finally said to heck with this and uninstalled Avast. I installed Kaspersky on a 1 month trail basis on two comps and Avira anti-virus on the third comp. Then I ran a thorough scan. I DID find trojans and virii that Avast had missed, but NONE of them were the Delf-MZG that Avast kept finding. Avira and Kaspersky actually seem to be BETTER than Avast at detecting problems. A side benefit of this mess was me finding superior anti-virus programs. I have lost confidence in Avast and will NOT be installing it again.
Title: Re: Removing AVAST! and Moving on!
Post by: acethepug on December 03, 2009, 07:18:35 PM
It was not my intention to blame anyone, I am sorry if you feel that way. I only tried to explain you have options to choose from with different consequences. You should be aware of that, also with other security programs, and not entirely rely on default settings. If it is difficult for you to decide what is best for you, you can always ask for help on support forums like this :)

Greetz, Red.

Thank you for the kind words -- knock on wood, I got off very lightly compared to some.

It wasn't so much your words previously, but there are others in other threads that are more pointed.  As one of the people who probably wouldn't know any better, and who has had bad luck in the past, maybe I depend on these programs more than I should.

Still, thank you again for your greetings and well-wishes.

Take it and run,
Title: Re: Removing AVAST! and Moving on!
Post by: Frasier on December 03, 2009, 07:21:17 PM
I'll leave Avast on one of my machines, the second one where I'm keeping really important stuff will be protected by something paid, probably KIS 2010. The thing is, that as a free user I do not feel that I have the basic to demand a quality service. After I'll pay, and something similar would happen I am justified to demand a quality support/service (and can be harsh while demanding it). It is sad, because for a long time I had been recommending  Avast + Zone Alarm and few other programs to other people, as a way to keep their PC's relatively safe for free. Some of them moved to paid distributions in their companies, after seeing that it does work... Now, I will not recommend it, neither be saying something negative about it - just being neutral.
What bothers me is the Avast reaction on that issue... I mean i.e.:
- where is the official info on avast.com
- where is the official info on a blog
- why, this relatively simple advice from support how to get rid the issue is still out there JUST in English? It should be posted in all supported languages, with visible links from avast.com
- why not simply push the info in that annoying little window where information about contest sometimes appears after update? People do have few PC's, sometimes they do know that their friends also are using Avast and through word of mouth information could spread
etc. the list could go on and on. I do not like companies that are trying to hide their mistakes.

The major thing here is, that computer related knowledge of many people is very small. Without an open information policy (where is the press release i.e.?), the chance they will be aware why their computer crashed is small. There were examples of people deleting important system components (you see that poping up window, beeping alarm, some mystery file names which look like Chinese for that person etc. If their knowledge is not deep enough they will simply trust the software advice (and after moving dozens of files to the chest, will start deleting them, because constant alarms may proof serious problem), they could lost connection with internet, or even their system could not reboot. I'm sure they are now simply scared.
It is really easy to transform from a positive brand ambassador to a negative one.
Title: Re: Removing AVAST! and Moving on!
Post by: Frink on December 03, 2009, 07:23:00 PM
It was not my intention to blame anyone, I am sorry if you feel that way. I only tried to explain you have options to choose from with different consequences. You should be aware of that, also with other security programs, and not entirely rely on default settings. If it is difficult for you to decide what is best for you, you can always ask for help on support forums like this :)

Greetz, Red.

Can you only change the default behaviours with the Pro version? Seems that way but I might not be looking hard enough.
Title: Re: Removing AVAST! and Moving on!
Post by: Marc57 on December 03, 2009, 07:36:18 PM
I have uninstalled it and not sure if I am going back. I had performance issues with AVG but I just installed that and might stick with it for a while. This whole mess kind of scared me. I am lucky because I only ended up screwing my logitech software and spybot. I might reinstall it in a little while still on the fence about it.

I don't think I'd go with AVG, It hasn't been that long since they had their own big problem.

http://securityandthe.net/2008/11/10/avg-virus-scanner-removes-critical-windows-file/
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 03, 2009, 07:38:18 PM
they all had it, recently or not, AVG, Norton, McAfee etc... so no need to stigmatize Avast  ;)
Title: Re: Removing AVAST! and Moving on!
Post by: scythe944 on December 03, 2009, 07:39:25 PM
They all have, or will...
Title: Re: Removing AVAST! and Moving on!
Post by: Deputy276 on December 03, 2009, 07:49:26 PM
They all have, or will...

Not good enough for me. While I was using the free version, Avast has all kinds of info from me INCLUDING my e-mail address. I'm sure they have that for everybody. They don't hesitate to send e-mails asking me to buy the deluxe versions, but sent NO e-mail about this problem. I figured out on my own that Avast was the problem. There should be notices on Google and Yahoo and every other search engine about this bug. There isn't. We should have been told about the fix in e-mail. We weren't. Customer service at Avast stinks IMHO.
Title: Re: Removing AVAST! and Moving on!
Post by: igor on December 03, 2009, 07:53:05 PM
Erm, what e-mail asking you to buy the "Deluxe version" exactly did you receive?
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 03, 2009, 07:55:43 PM
just for fun, not to take too seriously:  :D ;)
http://www.xtremesystems.org/forums/showpost.php?p=4136901&postcount=6

(notice the time when this was posted ROFL  :D )
Title: Re: Removing AVAST! and Moving on!
Post by: scythe944 on December 03, 2009, 07:57:54 PM
Deputy was probably talking about the popups or the ad banner inside avast.

Quote
Not good enough for me. While I was using the free version, Avast has all kinds of info from me INCLUDING my e-mail address. I'm sure they have that for everybody. They don't hesitate to send e-mails asking me to buy the deluxe versions, but sent NO e-mail about this problem. I figured out on my own that Avast was the problem. There should be notices on Google and Yahoo and every other search engine about this bug. There isn't. We should have been told about the fix in e-mail. We weren't. Customer service at Avast stinks IMHO.

To each his own.
Title: Re: Removing AVAST! and Moving on!
Post by: Deputy276 on December 03, 2009, 09:08:06 PM
Erm, what e-mail asking you to buy the "Deluxe version" exactly did you receive?

You mean which one?
Title: Re: Removing AVAST! and Moving on!
Post by: Deputy276 on December 03, 2009, 09:09:00 PM
Deputy was probably talking about the popups or the ad banner inside avast.

Quote
Not good enough for me. While I was using the free version, Avast has all kinds of info from me INCLUDING my e-mail address. I'm sure they have that for everybody. They don't hesitate to send e-mails asking me to buy the deluxe versions, but sent NO e-mail about this problem. I figured out on my own that Avast was the problem. There should be notices on Google and Yahoo and every other search engine about this bug. There isn't. We should have been told about the fix in e-mail. We weren't. Customer service at Avast stinks IMHO.

To each his own.

Yep...sorry if I was unclear.  ;)
Title: Re: Removing AVAST! and Moving on!
Post by: brn on December 03, 2009, 09:25:41 PM
I've used Avast for a number of years.  Yesterday's fiasco did make me uninstall Avast and install AVG on my primary machine.  I've been meaning to give AVG a try anyway.  This forced my hand.

My other machines (the Windows ones anyway) are still running Avast.  My relatives machines are still running Avast.  I don't know if I'm going to move any of the others to AVG yet.  Avast has been pretty good over the years and as long as this is a one time deal, I'll get over it.

"But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way."

Most people rely on antivirus software to always be correct.  If it says you have a virus, you take action.  You bet my relatives are going to have it set to automatic.  At work, we darn well have the anti-virus set to automatic.  There's too much of a risk to leaving a virus unaddressed.

The real issue is that you need to be able to trust your virus scanner.  Even the most experienced, started (re)moving files when Avast told them to.  That trust has been damaged and, I suspect, that's what really has people concerned.

Title: Re: Removing AVAST! and Moving on!
Post by: silvertones on December 03, 2009, 09:29:49 PM
If you live in the City you won't get this but here in the mountains of NC were I am you would.
If you go out and by yourself a big brand new xyz brand chain saw and the first time you go to use it is when a tree has fallen on your house you'll probably get hurt.The reason being is first you haven't learned how to use it and second your very emotional because this tree is crushing your house. It'll do you no good to go out and by a different one cause if you don't learn how to use it you'll get hurt again. Besides it was late and you should have been in bed with the computer off ;D
Title: Re: Removing AVAST! and Moving on!
Post by: Northpower on December 03, 2009, 09:53:58 PM
I see no reason to abandon Avast after one, single screw-up. It has worked perfectly for more than two years for me and been much better than the program I had before when it comes to detecting viruses.

OK, there were some problems with restoring certain files but I do think I've managed to sort it out. So as it looks tonight, no harm to my computer.
Title: Re: Removing AVAST! and Moving on!
Post by: street_lethal on December 03, 2009, 10:31:34 PM
they all had it, recently or not, AVG, Norton, McAfee etc... so no need to stigmatize Avast  ;)

Including Eset.  :)
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 03, 2009, 10:36:02 PM
Including Eset.  :)

I know  ;)
Title: Re: Removing AVAST! and Moving on!
Post by: JoeBingo on December 03, 2009, 11:41:34 PM
My REAL concern over this fiasco last night has not been mentioned and I am just thinking out loud some "concerns" that crossed my mind.

What if there is a real viral or malware threat that Avast! was updated to protect against, when lo and behold, the update caused all the problems it did last night ...

So therefore ...

Another update was released to fix the problem. I'm left to wonder if we are STILL protected from the viral/malware threat that the previous update was designed to protect against OR if we are exposed to the threat but Avast! figures that it is now a necessary risk. hmmm ... I'm just left to wonder I guess.
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 03, 2009, 11:48:00 PM
you're still protected against anything avast can protect  ;) fixing a virus definition database because it generated Fps doesn't mean removing its protection potential. It just means (and I'm not an AV tech  ;D ) I suppose, and I'm pretty sure in fact  ;D correcting an error or errors regarding what's targeted and what shouldn't be targeted with more precision. can't give more details, again, I'm no AV developer  ;)
Title: Re: Removing AVAST! and Moving on!
Post by: bobo1 on December 04, 2009, 12:06:47 AM
Ah! any one can make a mistake! with an antivirus program. I remember that not so long ago AVG made a critical error saying a vital windows file was a Trojan Horse and crippled several peoples computers around the world. It basically means whoever is programming an antivirus on a remote computer and inputing bad data will cause errors. Human nature to learn! ;D
Title: Re: Removing AVAST! and Moving on!
Post by: Pondus on December 04, 2009, 12:18:52 AM
Quote
they all had it, recently or not, AVG, Norton, McAfee etc... so no need to stigmatize Avast   


Including Eset. 
also Kaspersky and TrendMicro
Title: Re: Removing AVAST! and Moving on!
Post by: JoeBingo on December 04, 2009, 12:48:41 AM
Quote
My REAL concern over this fiasco last night has not been mentioned and I am just thinking out loud some "concerns" that crossed my mind.

What if there is a real viral or malware threat that Avast! was updated to protect against, when lo and behold, the update caused all the problems it did last night ...

So therefore ...

Another update was released to fix the problem. I'm left to wonder if we are STILL protected from the viral/malware threat that the previous update was designed to protect against OR if we are exposed to the threat but Avast! figures that it is now a necessary risk. hmmm ... I'm just left to wonder I guess.

Quote
you're still protected against anything avast can protect    fixing a virus definition database because it generated Fps doesn't mean removing its protection potential. It just means (and I'm not an AV tech    ) I suppose, and I'm pretty sure in fact    correcting an error or errors regarding what's targeted and what shouldn't be targeted with more precision. can't give more details, again, I'm no AV developer

One can only hope :)
Title: Re: Removing AVAST! and Moving on!
Post by: Chim on December 04, 2009, 01:15:27 AM
Except for like 3 False Positives ... 2 by Avast and one by SAS, my computer has NOT been infected in like the last 4 or 5 years.  So, I immediately got suspicious when right after the last Virus Signature Update last night, my IZArc File Zipping / Unzipping Utility was flagged as having that Trojan.  Then when immediately after that I couldn't seem to get on the Forum for the first time ever, I was virtually sure something was up.

I only uninstalled IZArc last night.  I just about never use it.  I'll be reinstalling it tonight or tomorrow.

Then I'll just keep on moving along with avast on my 2 computers.   :)

I had a much worse situation years ago with McAfee before switching to avast.
At that time, suddenly McAfee would no longer work well with my computer.
At that time, McAfee rendered my computer Un-Bootable.  I proved it with like 3 Windows Reinstalls.
Every time I'd install McAfee, my computer's Bootup sequence would get screwed up.

For me, avast's incident last night was nowhere near McAfee's experience.
So, I'm sticking with avast!  It's worked well for me for 2 years.
Title: Re: Removing AVAST! and Moving on!
Post by: lee5768 on December 04, 2009, 01:39:48 AM
I did remove avast as I was getting so many flags but stupidly I had moved files into the chest
before I worked out that it was a problem with avast and not my pc being infected

these files are no doubt history now (no doubt deleted when I uninstalled avast)but today I reinstalled avast again
and am back to normal


so no I won't be changing Avast




Title: Re: Removing AVAST! and Moving on!
Post by: jadinolf on December 04, 2009, 01:54:19 AM
I wish you well.

This is my first experience with avast! and false positives.

I am not going to abandon this fine anti-virus program.
Title: Re: Removing AVAST! and Moving on!
Post by: Tipton on December 04, 2009, 01:57:30 AM

This topic only reinforces the need for people to have and maintain an up to date disc image to revert back to. Little, if anything to
reconfigure. :)

Exactly! I find it extremely immature that people start blame threads and threaten to dump Avast when the problem was ignorance on their part, and their lack of a total system image to restore from. If you own and use a PC, expect the unexpected. Problems are bound to happen. In my opinion, you shouldn't even be able to use a PC until you understand and use imaging software.
Title: Re: Removing AVAST! and Moving on!
Post by: Sesame on December 04, 2009, 02:04:37 AM
I did remove avast as I was getting so many flags but stupidly I had moved files into the chest
before I worked out that it was a problem with avast and not my pc being infected

these files are no doubt history now (no doubt deleted when I uninstalled avast)but today I reinstalled avast again
and am back to normal
Are you sure about this?  Did you check the chest after re-installation?  I think the files sent to the chest should be there if you haven't deliberately delete them.
Sorry, it seems that they are deleted upon uninstallation for the system safety.

Some unfortunate people deliberately chose the "delete" option and I guess you were on the lucky side.  However, you didn't need to reinstall but wait for the update from Alwil when you were aware that they are probably false positives.
Title: Re: Removing AVAST! and Moving on!
Post by: Hopismum on December 04, 2009, 02:11:55 AM

This topic only reinforces the need for people to have and maintain an up to date disc image to revert back to. Little, if anything to
reconfigure. :)

Exactly! I find it extremely immature that people start blame threads and threaten to dump Avast when the problem was ignorance on their part, and their lack of a total system image to restore from. If you own and use a PC, expect the unexpected. Problems are bound to happen. In my opinion, you shouldn't even be able to use a PC until you understand and use imaging software.

I saw the quote earlier and resisted responding to it however after this and other comments there is something that needs to be  said.

Quote
when the problem was ignorance on their part

I have seen several posts here by a "few" people laying blame for this problem on the consumer because they are either computer illiterate and didnt know immediately it was a false positive, to Google the issue, to come here to this Support forum and not to panic, as well as the many posts telling people they should have backed thier systems up.

That is of course wise for anyone to do.   Remember though that not everyone has the knowledge to do so.
I spent a good part of the day helping the elderly parents of two friends get their system back to normal.    They use it for nothing more then emailing relatives and playing a few card games online.  I had recommended Avast to my friends and to them and it was installed on their system some time ago.   Suddenly they get all these trojan alerts.  You can guess how much it scared them.     I also received calls from 4 other friends whom I recommended Avast to asking what they needed to do.   They were ready to pay to have it fixed as well.  

Are we to blame those that are the victems of a mistake by this company because they don't know how to do backups, do little with their pcs,  trust the anti virus software and advice of friends and feel they are safe?    Vlk and other reps here have already apologized and have been trying since this happened to help those who are having some very serious issues do to this issue.    Knocking those who are having some real issues here is definitely NOT supportive.

I just don't feel there is any need for blame right now - in either direction.  That solves nothing.  Help people get their problems fixed.
Title: Re: Removing AVAST! and Moving on!
Post by: JimF on December 04, 2009, 02:15:33 AM
Another update was released to fix the problem. I'm left to wonder if we are STILL protected from the viral/malware threat that the previous update was designed to protect against OR if we are exposed to the threat but Avast! figures that it is now a necessary risk. hmmm ... I'm just left to wonder I guess.

But there is undoubtedly a trade-off between speed of issuing updates and thoroughness of testing.  When customers scream that the latest threat hasn't been covered yet, the AV companies are under competitive pressure to issue the updates more quickly.  That could lead to inadequate testing, though we don't know whether that was the case here or not.  (It could have been a file corruption due to something else insofar as I know.)  So at some point you are going to have to decide how fast is fast enough, and how thorough the testing needs to be.  Different companies may provide you with different trade-offs, but none of them is going to be perfect at both.

But to answer the OP, I have been alternating between avast! 4.8 (paid version) and Microsoft Security Essentials for awhile, and am back to MSE.  I may come back to avast! when 5.0 is released though.  I don't think this is necessarily a fatal error for all times.
Title: Re: Removing AVAST! and Moving on!
Post by: Alan|Cvette on December 04, 2009, 02:29:50 AM
Quote
I just don't feel there is any need for blame right now - in either direction.  That solves nothing.  Help people get their problems fixed.

Very well said, although the "Sorry is not good enough" type posts aren't necessary. I can understand their desperation and anger. All we can offer these people are help if the situation isn't too bad on their PC, and... "Sorry".

We can't magically make their data reappear, it was a mistake by Avast! and everyone makes mistakes including AV makers.

I really don't know what else to say...  :-\
Title: Re: Removing AVAST! and Moving on!
Post by: trevorg on December 04, 2009, 02:49:50 AM
OK....I admit it.....I came on here to say 'bye to ALWIL products.... and I still may change....but the most frustrating thing about yesterday was not being able to get on this forum when it was most needed, to find out information directly.   The one lesson I would like ALWIL to take out of this is that if they choose to provide antivirus software to the global community, there have to be sufficient servers, bandwidth, whatever to deal with huge spikes in traffic to the forum when a "crisis" like this occurs.  OK, I'll stop there.
Title: Re: Removing AVAST! and Moving on!
Post by: Tipton on December 04, 2009, 02:56:12 AM


I spent a good part of the day helping the elderly parents of two friends get their system back to normal.    They use it for nothing more then emailing relatives and playing a few card games online.  I had recommended Avast to my friends and to them and it was installed on their system some time ago.   Suddenly they get all these trojan alerts.  You can guess how much it scared them.     I also received calls from 4 other friends whom I recommended Avast to asking what they needed to do.   They were ready to pay to have it fixed as well.  


You are right, and for that large percentage of computer users, I feel bad. I guess it's like owning a car....if you can afford to pay someone to work on it because you don't know how, then by all means own one.

But, for people to register on these forums only to start a poo poo on Avast thread, I have no tolerance for them. Especially when they have had trouble free performance for years from an AV that is free to use.
Title: Re: Removing AVAST! and Moving on!
Post by: .: Mac :. on December 04, 2009, 02:58:28 AM
It is very unfortunate that this happened. Avast flagged our Point of Sale System as infected, we reinstalled the program and have dealt with it. Mistakes happen, no matter what software you use. This is not a reason to leave avast if you have been satisfied with it up until now. We still support avast and will continue to in the future.
Title: Re: Removing AVAST! and Moving on!
Post by: Cassy on December 04, 2009, 02:59:08 AM
The one lesson I would like ALWIL to take out of this is that if they choose to provide antivirus software to the global community, there have to be sufficient servers, bandwidth, whatever to deal with huge spikes in traffic to the forum when a "crisis" like this occurs.  OK, I'll stop there.
I have been having intermittent logon problems for about two days, since before the crisis.  I assumed that the problem was in some way connected with a surge in interest in the new betas.

Thanks.
C.
Title: Re: Removing AVAST! and Moving on!
Post by: Sesame on December 04, 2009, 03:09:23 AM
Quote
I just don't feel there is any need for blame right now - in either direction.  That solves nothing.  Help people get their problems fixed.

Very well said, although the "Sorry is not good enough" type posts aren't necessary. I can understand their desperation and anger. All we can offer these people are help if the situation isn't too bad on their PC, and... "Sorry".

We can't magically make their data reappear, it was a mistake by Avast! and everyone makes mistakes including AV makers.

I really don't know what else to say...  :-\
Definitely, this is not the first time or will not be the last time for people to come to the boards and unleash their frustration and leave with a few to several posts.  At this time, according to the number of affected users as the denominator, the numerator of the users who complain, increased.  I'd rather say that "let them say what they had to say."  At least, their frustrations are understandable.  Also, there is a slight possibility that it might let them calm down.  However, in either case, I think it would be more constructive to reply to less frustrated people.

The one lesson I would like ALWIL to take out of this is that if they choose to provide antivirus software to the global community, there have to be sufficient servers, bandwidth, whatever to deal with huge spikes in traffic to the forum when a "crisis" like this occurs.  OK, I'll stop there.
I have been having intermittent logon problems for about two days, since before the crisis.  I assumed that the problem was in some way connected with a surge in interest in the new betas.
I'd say, it more likely happened by people who rushed to the boards, having begun to notice the odd activity of Avast!  At that time, the number of the online users were around two thousands, which is approximately ten times as many as usual online users...so, I gave up with browsing the forum.  Prague was midnight at that time and it took them for a several hours to extend the capacity of the boards.  It was probably the first time I saw two administrators were working...
Title: Re: Removing AVAST! and Moving on!
Post by: Hopismum on December 04, 2009, 03:15:41 AM
But, for people to register on these forums only to start a poo poo on Avast thread, I have no tolerance for them. Especially when they have had trouble free performance for years from an AV that is free to use.

I agree about that.. expected though......   mostly my remarks were about not poo-pooing those who need some real help right now.

It got me as well and lemme tell ya I was not that happy last nite.   I did catch on quickly that it was an FP and came here to see what was up.   Had several programs get trashed before the fix came out.   Luckily I do have backups of them (and a disk image)  After the fix restoring from chest did me no good.  Files got corrupted.   But again I was able via my backups to get them up and going again.     Ranting here on my part would have been a waste of time and energy.  Instead I set upon first stopping the warnings, then getting things back to normal...  then helping distraught friends who phoned me after 11pm  lol   One was pretty ticked -  I got her calmed down - that or the bottle of kahula I ran over to her while I fixed it for her did that  (laugh)
Title: Re: Removing AVAST! and Moving on!
Post by: dursin on December 04, 2009, 03:25:27 AM
Tough call as I've used Avast for years without issue, but this mornings 'event' was more than just a simple case of 'false positives'. It totally messed up my laptop.  It would load to the wallpaper and not display any icons.  I tried for nearly 3 hours to recover it or figure out what was wrong.  Tried two system restores, ran windows system file checkers, booted in and out of safe mode, tried editing the registry based on advice I found via google searches and nothing gave me my system back.  Bringing up task manager and killing explorer.exe and re-running it would give me my icons and an extremely crippled system.  Clicking on many applications would just lock me up.  I did remember seeing a single virus warning the evening before against my Beyond Compare program which I dismissed. I decided to look at the Avast logfile to see if I could maybe search on that virus/trojan for a removal tool and that's when I came across a bunch of hits on the Avast problem.  I booted into safe mode, uninstalled avast, rebooted and to my relief, everything seemed back to normal.  Scary thing is, I was about 5 minutes from reformatting and re-installing from a 6 month old backup. 

I cannot accept that the anti-virus program which was supposed to protect my computer is now responsible for the biggest problem I've had with a PC in the past 10 years.  What bothers me more is that like many others, I have recommended Avast to family members and friends. I may return to Avast as the price is certainly right, but for now I have decided to try alternatives like Avira or AVG.
Title: Re: Removing AVAST! and Moving on!
Post by: lee5768 on December 04, 2009, 03:37:41 AM

This topic only reinforces the need for people to have and maintain an up to date disc image to revert back to. Little, if anything to
reconfigure. :)

Exactly! I find it extremely immature that people start blame threads and threaten to dump Avast when the problem was ignorance on their part, and their lack of a total system image to restore from. If you own and use a PC, expect the unexpected. Problems are bound to happen. In my opinion, you shouldn't even be able to use a PC until you understand and use imaging software.

then its a good you your opinions don't count for much with the rest of the world then isn't it.

Avast made a huge mistake and peoples systems suffered due to this with or without image backups data could be lost.


your post is a classic reaction of a fanboy the problem was due to avast mistakes, not due the the OP not using backup or recovery methods
regardless of what you say

(http://www.gamasutra.com/blogs/edit/img/images/blog/3355/fanboy.jpg)
Title: Re: Removing AVAST! and Moving on!
Post by: sded on December 04, 2009, 03:39:08 AM
I'll repeat my own post from Wilders rather than referencing it here, in response to those who want severe punishment like termination for the lowest level AlWil guy who made a mistake.  Comodo solved their massive database problem by apparently terminating the guy-this is often referred to as the "fire the janitor" approach, since obviously you had to protect management from blame.  :)
"I certainly think revenge is a silly idea-even excellent employees sometimes make mistakes, especially in the press of other activities. This is a management issue, not a "fire the janitor because he is the lowest guy" issue. But still waiting to see what Avast! plans to do to make their system more bulletproof. A few that come to mind (along with a bit more formal QA/signoff of updates with final test before release):
1. Provide a 7/24 watch for issues like this that come up. An official response immediately from someone at Alwil, including pulling the update with a message to users, could have cut out a lot of the damage. Or in this case, even providing a regression database to install.
2. Provide a way to ignore FPs conveniently in the program, including changing the program defaults, so that at least more experienced users can deal with FPs.
3. Provide some aids to the users in the case of anomalous behavior like this (remember expert systems in v5) to give some hints at what to try-like turning off standard shield and file system shield, with the warning that this also turns off protection and what can be done about that.
I tend to trust someone who has gone through trial by fire and provided an acceptable answer more than someone who says it will never happen to them. In any case, my 4 computers are all still running Avast!"  
So I advise all of the concerned parties to take a hard look at what Alwil proposes to do to bulletproof their system.  If you are satisfied, you have no reason for a change.  If not, talk further to them about what it might take to alleviate more of your concerns.  If that still doesn't work, try MSE or Prevx or another of your favorites for a while and see if they make you feel safer-or until those products have their next major gaff.
Title: Re: Removing AVAST! and Moving on!
Post by: Cahya Legawa on December 04, 2009, 03:53:29 AM
I did have bad time yesterday. The alarm was so frustrating.

But lucky I do join the forum for years now, knowing what to do when we suspect a false positive happens.

And I did pass the many false positive incidence yesterday safely. And nothing much harmful affect my system, it was back normal as soon as a read the forum about this false positive incidence and the new VPS update, and give a work on it.

Well, I prefer to said that yesterday incidence was a nice lessons for me in using avast to protect my system. I think I would keep avast to stay on my system :)
Title: Re: Removing AVAST! and Moving on!
Post by: chachazero-tan on December 04, 2009, 04:47:56 AM
Tsk, tsk...

I had to join this forum as well just to point something very obvious, but at the same time very sad...

Many of today's computers' users are somewhat illiterate when it comes to the actual functions of files within a computer Operating System, so if they "got hit hard" by the false positives, 'tis quite understandable...

But the first person who posted here claimed to be a computer tech... And for that person or anyone with medium experience with malware/viruses/trojans to blame the crippling of the computers due to the false positives is in a word: RIDICULOUS... Would any "computer tech" or previously experienced person be foolish enough to put vital windows files into the chest/deleting them without investigating first? Or to regard proven and true anti-malware/known free software/shareware software like Spybot, PrimoPDF or Trojan Remover as trojans? OF COURSE NOT...

Why would everybody flame Avast for the "crippling" of systems? In MY PARTICULAR CASE, I simply left the computer run without restarting and ignored (not by clicking the ignore button on pop-up alerts, but disregarded them completely) the alerts until they stopped by the new update. If some users performed a scan at boot time or put things in the chest indiscriminately or due to fear/ignorance BEFORE taking some time to look for an answer or seeking for evidence to have been "infected", then unfortunately it is THEIR PROBLEM and responsibility. (I'm in no way a tech, but I like to read & research beforehand).

Has ANYONE actually read the disclaimer on each software you run? THERE ARE NO GUARANTEES and any loss of info is not Microsoft's, Avast's, Symantec's, etc's fault.
Title: Re: Removing AVAST! and Moving on!
Post by: Yanto.Chiang on December 04, 2009, 04:50:55 AM
Anyone,

Please realize again "Nobody is perfect in this world"

So we should understand what is something happened in this world as a process of learning for all of us.

Once again "Don't ask what is your country can do for you, but ask what you can do for your country" - John.F.kennedy


So i would like to take all of you back to learning again, if sometimes we should give more than received.

If all of you which disappointed with avast just because yesterday bad history, so go ahead!!!
But if anybody keep trust in avast, that is good too.

Remember time will proof everything, just only don't ever ask to much thant giving something to improvement.

Title: Re: Removing AVAST! and Moving on!
Post by: Tipton on December 04, 2009, 05:44:52 AM
Tsk, tsk...

I had to join this forum as well just to point something very obvious, but at the same time very sad...

Many of today's computers' users are somewhat illiterate when it comes to the actual functions of files within a computer Operating System, so if they "got hit hard" by the false positives, 'tis quite understandable...

But the first person who posted here claimed to be a computer tech... And for that person or anyone with medium experience with malware/viruses/trojans to blame the crippling of the computers due to the false positives is in a word: RIDICULOUS... Would any "computer tech" or previously experienced person be foolish enough to put vital windows files into the chest/deleting them without investigating first? Or to regard proven and true anti-malware/known free software/shareware software like Spybot, PrimoPDF or Trojan Remover as trojans? OF COURSE NOT...

Why would everybody flame Avast for the "crippling" of systems? In MY PARTICULAR CASE, I simply left the computer run without restarting and ignored (not by clicking the ignore button on pop-up alerts, but disregarded them completely) the alerts until they stopped by the new update. If some users performed a scan at boot time or put things in the chest indiscriminately or due to fear/ignorance BEFORE taking some time to look for an answer or seeking for evidence to have been "infected", then unfortunately it is THEIR PROBLEM and responsibility. (I'm in no way a tech, but I like to read & research beforehand).

Has ANYONE actually read the disclaimer on each software you run? THERE ARE NO GUARANTEES and any loss of info is not Microsoft's, Avast's, Symantec's, etc's fault.

I agree with you, but you better watch out, certain noobs might play the fan boy card on you!  ;D
Title: Re: Removing AVAST! and Moving on!
Post by: Deputy276 on December 04, 2009, 05:45:46 AM
People seem to assume that because you use a certain software like Avast, you suddenly have a pressing urge to join a forum that discusses anti-virus issues. I had NO IDEA this forum existed until this morning, and if I did know it existed, I certainly WOULDN'T have joined it. I couldn't care less about discussing the latest malware of virus floating around. I downloaded and installed Avast a few years ago because of the rave reviews from those who knew about such things. What I DIDN'T realize was that Avast was NOT finding bad stuff on my comp that it SHOULD have been finding. I found this out after this recent incident when I installed Kaspersky and Avira on my comps and they nailed some really nasty stuff. So I suppose this was a blessing in disguise. I don't think it's reasonable for people to assume that because people use a piece of software, they suddenly join a forum that discusses the intricacies and techno info that the forum discusses. I use Nero and Spyware Terminator and have no idea if they have forums that discuss their software. And quite honestly, I really don't care. But on something as critical as anti-virus software, I DO expect some kind of information to be posted in a public place. Not just a forum run by the company that HAD the problem. I know WHY they didn't post it. It would hurt sales. But that sure isn't fair to the regular users that depend on the software and have been severely afftcted by it.
Title: Re: Removing AVAST! and Moving on!
Post by: mrgigabyte on December 04, 2009, 05:47:06 AM
Quote
But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way.

Actually, it wouldn't be a bad idea to have the default changed in the next release.

I use: Ask <if not then> Move to Virus Chest <if not then> Log Only.


where is the settings for this that your talking about is it in confirmations and if it is , is it deletion of files with dangerous extension or is the default some where else thanks
Title: Re: Removing AVAST! and Moving on!
Post by: nightingaleron on December 04, 2009, 06:22:09 AM
I also was caught with this false positive and sat clicking 5 (move to chest )until my finger  Was getting numb.Then it automatically started moving to chest until it reached a point where it said ~cannot take action as the disc is full.I rebooted my computer but avast came up with the caution box straight after startup so i again said move to chest and got the same box saying that the disc was full ???? what disc ?and if it means the virus chest is full then whats going to happen next time a real virus comes in.?
After contacting support and updating to version 091203-1 i ran another scan and all was clean and so far i havent been able to find any malfunctions other than DVDfreestudio which was where the false positive was last found and couldnt move to chest.I chose to move and rename but dont know what that has done but i cant launch DVDVieo soft free studio from the desktop icon or the program file itself.This is what messages i get.~~(pasted from a message to dvd videosoft)~
 i seem to be having a new problem now since the false positive. I can not launch free studio from my desktop icon or from the program itself in all programs. I get a box that says~ problem with shortcut. The item freestudioManager.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut. By right clicking the desktop shortcut and choosing properties the target location is C:\ProgramFiles\CommonFiles\DVDVideosoft\FreeStudioManager.exe"
I went to -start-mycomputer-C drive-programfiles-commonfiles-dvdvideosoft- but theres no path after that to freestudiomanager.exe.
the path from dvdvideosoft  has a Dll folder-a translate sib file-uninsoooDat file and an uninstal/setup icon. I suppose this might be an easy fix if i can figure it out.
Either way i am not ditching Avast after 5 years of good service. Avast hasnt missed a virus for me and i now use the pro edition and i have had heaps of other programs that have failed to detect a virus.
I am wondering if a system restore might clean up any mess.?


Title: Re: Removing AVAST! and Moving on!
Post by: KatznCohen on December 04, 2009, 06:32:33 AM
I'm an advanced geek, but new to Avast.  Had some false positives this week.  Evidently the default was wrong, I couldn't turn it off, and I had some minor damage. I also just found out it threw 3 of my system files into the chest last month.

How would I tell Avast to ask me before deleting a file to the virus chest? I've already indicated not to scan the 2 program folders it messed up this week, but in general I want the choice.
Title: Re: Removing AVAST! and Moving on!
Post by: Sesame on December 04, 2009, 06:37:57 AM
I'm an advanced geek, but new to Avast.  Had some false positives this week.  Evidently the default was wrong, I couldn't turn it off, and I had some minor damage. I also just found out it threw 3 of my system files into the chest last month.
They were not deleted from your system but copied to the chest as back-ups but, at the current circumstances, they are quote obsolete.
 
How would I tell Avast to ask me before deleting a file to the virus chest? I've already indicated not to scan the 2 program folders it messed up this week, but in general I want the choice.
It's been long since I configured them and my memories are mixed up with the configuration of Avast! 5 Beta.  However, considering your knowledge, I think searching the boards and reading help files would suffice.
Title: Re: Removing AVAST! and Moving on!
Post by: jadinolf on December 04, 2009, 07:45:47 AM
I will use it until they pull it out of my cold, dead hands.

My only problem was that I didn't realize the many virus reports I was getting were false positives.

That will never happen again.
Title: Re: Removing AVAST! and Moving on!
Post by: crumply on December 04, 2009, 07:50:35 AM
Hey Tipton:

Can i come over and burn down your house?

I'm sure you have insurance.  If not, you have no reason to complain.
Title: Re: Removing AVAST! and Moving on!
Post by: Marc57 on December 04, 2009, 08:16:39 AM
@ RNfromTN, I miss him too.
Title: Re: Removing AVAST! and Moving on!
Post by: JohnMcConnochie on December 04, 2009, 08:50:07 AM
I really didn't suffer too badly - my favourite media player was crippled but a reinstall solved that problem. However I have uninstalled Avast (I was running the beta of Avast 5), and I won't go back to it until I get some reassurance that in future I will be offered the choice to instruct the program to ignore anything I think is a false positive - it was incredibly frustrating to watch it quarantine files without having any way of stopping it.

It could - of course - be that there is buried in the program somewhere an option to enable just that kind of choice and I'm simply too thick to find it, in which case I'd be very grateful if someone would tell me where it is.

Thank you!
Title: Re: Removing AVAST! and Moving on!
Post by: kirkfard on December 04, 2009, 10:06:36 AM
i just want to remove avast it has messed up my pc thanks very much avast
Title: Re: Removing AVAST! and Moving on!
Post by: nmb on December 04, 2009, 10:43:53 AM
i just want to remove avast it has messed up my pc thanks very much avast

Hello kirkfard,

we can help you fix your system. you just need to stay calm and do as we say.

thanks
nmb
Title: Re: Removing AVAST! and Moving on!
Post by: pmjg on December 04, 2009, 01:36:09 PM
i would like to thank avast for giving me a free anti-virus program for many years,only 1 false positive a few months ago that was resolved with help here,fortunately I had no warnings with that "bad" virus update,feels sorry for all that have had problems though,but I will stick with avast  :)
Title: Re: Removing AVAST! and Moving on!
Post by: Mele20 on December 04, 2009, 01:49:56 PM
@ Alan|Cvette : you shouldn't use "ask"... this will leave you if shit happens with options like delete or move to chest. They voluntarily removed the option to ignore in avast 5 (to protect newbies from fast clicks with bad consequences they say  ::) ). Anyway in V5, you should set your scanners to "no action", this leaves you all options open when the scan is done.
I really do hope they'll put the "ignore" option back on V5...guess today's events should let them understand the absolute need for it.

OMG.   >:(  So THAT was why I got no ignore on ver 5 beta 3 that updated to ver 3 at same time I got the fatal virus definitions? Good heavens.  :o  I LOVE the beta GUI and had planned to use Avast but no way will I use an antivirus that gives me NO IGNORE button. I'm a beta tester for Avira and one reason I am trying Avast 5 is because of the bad GUI and other things in Avira 10 beta that appall me. There is no ignore button there either but it is very early, first build beta and we are all complaining so I don't expect Avira 10 to ship without an ignore button but it has on access scan totally messed up and I won't use it if it stays that way. Avast was a great alternative with ver 5 until I read this.

I worked around the no ignore button by using the X in the upper right corner of the alert window. That acted like an ignore button and nothing was deleted or sent to the Chest. But I sure will not use an AV where I have to do that on a permanent basis.

I had the scanners set to ASK and then secondary No Action. I made the obviously "stupid" assumption that Avast was not just for children and ignorant users. I assumed it was for more advanced users also. Obviously not since "Ignore" has been removed as option. That is ridiculous.

Title: Re: Removing AVAST! and Moving on!
Post by: Lisandro on December 04, 2009, 01:54:24 PM
but no way will I use an antivirus that gives me NO IGNORE button.
The option is there on avast5. You can configure automated actions with easy.

I had the scanners set to ASK and then secondary No Action. I made the obviously "stupid" assumption that Avast was not just for children and ignorant users. I assumed it was for more advanced users also. Obviously not since "Ignore" has been removed as option. That is ridiculous.
Ignore is the same action as "No action". The option was NOT removed.
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 04, 2009, 01:55:21 PM
@ Mele20: no no I realized I was wrong just after posting about it:
http://forum.avast.com/index.php?topic=51718.msg437641#msg437641
... setting real time shields to "no action" just blocks the files. You'll never get a panel of options with "no action" like with manual scan, then "do nothing". There's no way to ignore an FP with the file system shield in avast 5 currently. VLK suggested they might add an "add to exclusion list" in a future build...
 So currently the best solution in V5 is to send to Chest and restore if that's an FP (after submission if you want). The ignore option may be available in V4 though.
Title: Re: Removing AVAST! and Moving on!
Post by: Mele20 on December 04, 2009, 02:30:56 PM
Yes, I just tested the setting to take no action and Avast blocked access to the file.

I will not use an Antivirus program with NO configuration available! I must have "ignore" as an option. I have always detested ver 4 GUI...tried to like it several different times ...no go. I love ver 5 GUI and highly commend Avast on such a great looking GUI that is also easy to use and easy to read.

However, I am uninstalling it now. I refuse to use an antivirus that considers me to be an idiot.  I have to go correct my post in the marathon thread about all this at dslreports security forum as I posted and told everyone to set the scanners in Ver 5 to take no action and that is of no help.

I am stunned actually. There is NO reason to remove the ability for a user to make their own decision about what to do. Plus, what is this that I cannot configure the on demand scanner differently that the on access one? That also indicates that Avast considers me an idiot when it comes to computers. Fine. If Avast wants to be used only by computer idiots ok...but let's get the word out before others who are not computer idiots waste their time trying it.  Damn shame. You could have Expert mode and regular mode like Avira does.
Title: Re: Removing AVAST! and Moving on!
Post by: igor on December 04, 2009, 02:41:11 PM
Someone is confused here...

"Ignore" is there, it's just called "No action" or "Block".
Why couldn't you configure on-demand scanner differently than on-access one? Sure you can...
Title: Re: Removing AVAST! and Moving on!
Post by: JohnMcConnochie on December 04, 2009, 02:49:59 PM
I had the scanners set to ASK and then secondary No Action. I made the obviously "stupid" assumption that Avast was not just for children and ignorant users. I assumed it was for more advanced users also. Obviously not since "Ignore" has been removed as option. That is ridiculous.
Ignore is the same action as "No action".
Apparently not. See the responses to your post. Personally I don't see how blocking the file can possibly be equivalent to ignoring it.
Title: Re: Removing AVAST! and Moving on!
Post by: igor on December 04, 2009, 02:56:59 PM
OK, I'll put it this way - it works exactly the same as it did for years in avast! 4.x.
"No action" / "Ignore" / "Block" means "No action" for the corresponding file (i.e. it's not deleted, moved anyway, modified anyhow). However, the access is denied.
Title: Re: Removing AVAST! and Moving on!
Post by: sded on December 04, 2009, 02:59:49 PM
Igor, I believe what most are referring to is a detection override as done by Prevx and others, or an exclusion from further alerting without doing anything to the item-let it continue to be executed and deal with it later by watching it to make sure it is an FP, and sending it to the AV vendor for further investigation.  Vlk suggested elsewhere this might be an advanced option item, but I suggest that Prevx users as a class are probably not a lot smarter than Avast! users and their override capability seems to work well for them.
Title: Re: Removing AVAST! and Moving on!
Post by: JohnMcConnochie on December 04, 2009, 03:03:50 PM
OK, I'll put it this way - it works exactly the same as it did for years in avast! 4.x.
"No action" / "Ignore" / "Block" means "No action" for the corresponding file (i.e. it's not deleted, moved anyway, modified anyhow). However, the access is denied.
OK, thanks, but doesn't this mean that any program that relies on the file for its operation won't work? Sorry, but I'm confused.
Title: Re: Removing AVAST! and Moving on!
Post by: Sesame on December 04, 2009, 03:07:08 PM
OK, I'll put it this way - it works exactly the same as it did for years in avast! 4.x.
"No action" / "Ignore" / "Block" means "No action" for the corresponding file (i.e. it's not deleted, moved anyway, modified anyhow). However, the access is denied.
Why is the change of the name, may I ask, then?  In Avira's case, it is simply refereed as "Deny Access."
Title: Re: Removing AVAST! and Moving on!
Post by: jisuna23 on December 04, 2009, 03:17:19 PM

I will not use an Antivirus program with NO configuration available! I must have "ignore" as an option. I have always detested ver 4 GUI...tried to like it several different times ...no go. I love ver 5 GUI and highly commend Avast on such a great looking GUI that is also easy to use and easy to read.

avast v.4 got a "No action" button whenever it detected a virus in your computer.. it's the same as Ignore..
you can configure v.5's action regarding the virus..

Title: Re: Removing AVAST! and Moving on!
Post by: sded on December 04, 2009, 03:33:07 PM
See Igor's most recent post above and my response, which I believe is what Mele20 is asking for also.
Title: Re: Removing AVAST! and Moving on!
Post by: JohnMcConnochie on December 04, 2009, 03:38:54 PM

I will not use an Antivirus program with NO configuration available! I must have "ignore" as an option. I have always detested ver 4 GUI...tried to like it several different times ...no go. I love ver 5 GUI and highly commend Avast on such a great looking GUI that is also easy to use and easy to read.

avast v.4 got a "No action" button whenever it detected a virus in your computer.. it's the same as Ignore..
you can configure v.5's action regarding the virus..


OK, can I set up v.5 in such a way that if I suspect a false positive I can tell it to allow a program-critical file to be used pending confirmation that it is infected? If so, how? If this isn't possible then regardless of what terms you use to describe the action that Avast takes, the result is that I will be denied use of one of my programs, which doesn't seem to me to be very smart.
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 04, 2009, 03:57:55 PM
Someone is confused here...

"Ignore" is there, it's just called "No action" or "Block".
Why couldn't you configure on-demand scanner differently than on-access one? Sure you can...


first, there's no confusion on my side, you're confused about my interpretation: although the interface itself would be somewhat confusing due to an  improper wording, it's not anymore once you've tested it with an Eicar file and seen what it does. To put it simply, the "ignore" command doesn't exist at all. Don't tell me how it was in V4, I have no idea anymore, I tested it once or twice ages ago with Eicar had one FP two years ago so...and no infection in the meantime.

 This said, you cannot assimilate "no action" to "ignore" or "block" to "no action" because this wording doesn't make any sense...not in "real" languages anyway  ;)
 Also, "no action" for manual scans gives you the option in the result panel to "do nothing" if you want, when "no action" when set in file system shield will block files automatically, so there's a major behavior difference. Give it a try  ;)

 Again, what's needed is a "real" ignore option, that as VLK suggested yesterday, could be called an "add to exclusion list" and avoid the pain of having to restore hundreds of FPs (from Chest, when it works...) in the case of an incident like yesterday. You seem to be very unwilling to add this "real ignore option" from the beginning of the beta testing, referring to dangerous fast clicks for noobs, sorry but we're running our own computers and I do not accept to be left with the choice between, sending to chest, block or delete. In the end the data is mine, and I wanna do what I want with it, especially when it can instantly save my system from being crippled with 10000 FPs... once numerous FPs are in Chest, restoring (again, when it works...) won't necessarily work, especially with systems files...>>> system lockups...reboot... system lockups again etc...etc...I'd rather avoid my system to break than having to attempt a repair through avast Chest sorry...
 It's been suggested to many yesterday to wait...no panic...wait and wait...attempt to restore from Chest...you must be kidding  ;D My system wasn't affected I got luck, but if it had happened, you seriously think I would have trusted a system composed with thousands of files restored from the Chest ??? I would have attempted a sys restore, and if not good enough or fail, reinstalled Windows + programs in no time and waited for the update correction before reinstalling avast. I would have lost two hours, not a minute more. Better than wasting the whole day looking for solutions on the forum.
 You know, unfortunately, a majority of the users who logged in to complain yesterday were people who don't have a freaking clue about how to run a computer. For many of them Windows was just broken (really broken) and they will have to pay someone to reinstall their OS. You'll be surprised: I won''t blame Avast for this. these guys must understand that buying a PC is not buying a TV...I guess they'll never make...this difference. Many of them just didn't catch that an FP slaughter was going on, and instead of dealing accordingly, they launched a full scan with Avast, or worse, a bootscan  ::) So may be you can help them, may be you can't, but in all case leave to those who know what a computer is the option to decide what to do when something's detected >>>> IGNORE OPTION... again, thanks.
 
 adding: a useless alternative to "send to chest" is this non-sense called "no action" blocking files for real time shields. How the hell do you unblock files then...again, the option doesn't exist...other then adding the whole system in the exclusion list may be...??? also, did you notice that once a file is sent to Chest, after a manual scan, it's just sent to Chest, but when it is by a real time shield, it leaves a zero byte file in the original location? why is that?
Title: Re: Removing AVAST! and Moving on!
Post by: Hermite15 on December 04, 2009, 04:39:25 PM
just another thing, apart from the fact that there's been a mistake, a database that wasn't checked before being posted, we haven't been told yet what sort of error that was...can't be heuristics as heuristics, what what I've read, wasn't very advanced in avast 4, so what was that if I may ask ?
 (don't get me wrong, I'm not looking at all for a culprit, I couldn't care less about who's fault it was. I was deeply shocked when Comodo CEO mentioned publicly how he dealt with the person responsible for their AV disaster a few weeks ago). What interests me is what went wrong technically in the database...
Title: Re: Removing AVAST! and Moving on!
Post by: H.Seldon on December 04, 2009, 04:59:13 PM
Well, it's not as simple as clicking a single button, but, you can specify files. folders, and paths not to be scanned/tested in the Standard Shield/Customize settings. This worked very well for me and I was able to continue using the computer normally until Avast came out with a new update.
Title: Re: Removing AVAST! and Moving on!
Post by: Bellzemos on December 04, 2009, 06:19:00 PM
Quote
But why do you rely on automatic actions ? I know it is the default option, but it is entirely your choice to leave it that way.

Actually, it wouldn't be a bad idea to have the default changed in the next release.

I use: Ask <if not then> Move to Virus Chest <if not then> Log Only.

Where is that set, I mean, where can I change from "auto" to "ask" in Avast?

And by the way, I had no FP's that day, it seems I got luck.

Thank you! :)
Title: Re: Removing AVAST! and Moving on!
Post by: Marc57 on December 04, 2009, 06:26:12 PM
Please delete.
 
Title: Re: Removing AVAST! and Moving on!
Post by: John_E on December 04, 2009, 07:24:19 PM
Like Bellzemos, I would like to know where that setting is? I run version 4.8 and always left the settings at default. Anyone have a better suggestion for an "average" user?

BTW, I lucked out also with no warnings or damage.

Thanks...
John in STL
Title: Re: Removing AVAST! and Moving on!
Post by: chachazero-tan on December 05, 2009, 12:29:49 AM
Well...

Most of the people who just posted flames and complaints about Avast are either greenhorn computer users or impatient ones who can't be bothered to make a few web searches to find solutions and as such, want to "solve" their problems using different programs or anti-virus solutions.

Just to make it clear... Avast!'s boot-time scan is a very powerful tool not available to many of the major names in anti-virus solutions. The catch about it is: It is meant for users with reasonable knowledge of the Windows operating systems' inner workings AND prior experience in malware removal.

You can have the pricey Symantec's 360 or Kapersky's Internet security or McAffee's run thousands of times in safe mode and never get rid of some trojans, or just have Trojan remover & Avast!'s boot-time scan and get the job done properly in two runs at the worst.

Sorry to say, but Avast! is for POWER USERS who know what they are doing when it comes to insidious malware removal... If you are not, you are ENCOURAGED to ask a computer expert FIRST or make a web search about your problem PRIOR to moving or deleting ANYTHING.

Besides... Making some many complaints about an anti-virus solution MANY of you haven't even paid for is not only rude, but UNBECOMING.
Title: Re: Removing AVAST! and Moving on!
Post by: unbob on December 05, 2009, 12:47:34 AM
Ditto!
So as of today I am moving on to another antivirus package such as Microsoft Essentials.
Title: Re: Removing AVAST! and Moving on!
Post by: polonus on December 05, 2009, 12:49:03 AM
Hi chachazero-tan,

And also these users forget that they have a treasure house of knowledge here in the avast forums waiting for them to keep them secure and a lot of expertise from the volunteers that give a lot of free time to help them whenever in a security predicament, but there are always those that will turn a blind eye to these facts, they do not realize how privileged they are, my friend,

polonus
Title: Re: Removing AVAST! and Moving on!
Post by: Bellzemos on December 05, 2009, 12:50:12 AM
Like Bellzemos, I would like to know where that setting is? I run version 4.8 and always left the settings at default. Anyone have a better suggestion for an "average" user?

BTW, I lucked out also with no warnings or damage.

Thanks...
John in STL

I think that they ment it for the boot scan, because normal scan always asks you what to do with the infected file(s) if I'm correct. Can anyone verify that?

You can set "auto" to "ask" for the boot-scan if you follow this procedure:
http://www.digitalred.com/avast-boot-time.php (http://www.digitalred.com/avast-boot-time.php)

At point 5 you see that you can set it any way you prefer.
Title: Re: Removing AVAST! and Moving on!
Post by: thingie on December 05, 2009, 03:40:53 AM
I must have really lucked out, or, maybe it's because I don't have my resident protection detection settings set to "anal", but it only tagged one file in spyware doctor, which I always assume is a false pos, since avast doesnt like SD too much.

I think my main complaint is the options it leaves you when it finds a positive.. namely, the "rename" option. I like having this option, actually, because it still allows me physical access to the file, without having to muck about in quarantine. The protocol is that it will simply add a .vir extension to the file, making it inaccessible.  What it doesn't mention is that if suspect file is regarded in DOS abbreviated syntax (i.e. SDCONT~1.DLL, as opposed to SDContextExt.dll) it will re-name the *entire file*. This can cause problems if you need to name it *back* to the original file name, especially since it never gave you the full name of the file to begin with, so you don't know what to change the filename back to.)

Of course, when I got the false positive, avast froze my explorer, so I couldn't actually get into the file system or a command prompt to find out what the full filename is. I actually had to go to the pctools forum and ask people what this file might be called.


Fortunately, the pctools user forum is as responsive as the avast forum, so I got an answer within minutes.


Im still sticking around for now. I have some pretty strict guidelines about where I throw my money, and some of those guidelines have to do with how strong the user forums are. Especially when it comes to response time, as well as communication with development. (i.e. do any of the mods talk to them, for instance.) Avast, pctools and zonelabs are all super good at this, which is why I stay with their products. (plus the fact that they are good products overall)


I think I speak for a lot of avast users out here that we like to know pretty much everything that is going on, and we have been around long enough to know better than to take any alert message from *any* security software for granted, because heuristics can cause false positives. As such, please... let us have better access to the file information.... please.. pretty please.. (especially since for users like myself, I always like to submit the suspect file to virustotal for a second opinion, so I need access.) Especially since, if the full path + filename was given in the alert box, (instead of C:\SPYWA~1\SDCONT~1.DLL) we might be more informed about whether or not its a good idea to quarantine the file, rename it, or leave it alone.

So, key word here being transparency.


Also, as much of a nightmare as this false pos was, thank god for the forums. As previously stated, one of the reasons I stick around.
Title: Re: Removing AVAST! and Moving on!
Post by: mkis on December 05, 2009, 04:28:10 AM
OOps I deleted some OA files

I caught the FPs virus on a computer and deleted some OA files

http://forum.avast.com/index.php?topic=51647.0

So I was in same position as users who got caught with the FP alerts. Being a tech I should know better, but I do these things. There's a lesson to be learnt. As davidR says 'you have none left' (say no more).

In this case I think it was hard on the average users. And I feel put out that I didn't post earlier, with my mind elsewhere, not knowing the extent of the threat. Afraid I'm in with the newbies on this one.

First computer I speculated supposed OA files and was wrong. I deleted that files that my OA needed. I have since disabled OA. I have added WinPatrol to fill the gap.

http://forum.avast.com/index.php?topic=51664.msg437254#msg437254

Virus hit in Programs - FPs thrown up amongst various programs, mine started with OA. Virus chest refuses to take file at same time Avast prompted me to Restart with scan. I took this option. I scan OA on Restart and got alert, so went to update with alert still showing on screen. Avast updated and I restarted then went to OA and scanned it and it came up clean.

My OA is premium so its paid.  Bit more to the reinstall than with the freeware, but done it before with OA.

I watched the boot time scan through so have good look at sequence. There seemed to be no FPs amongst the Windows files. I'm going to base a report on the threat and the first computer and post it on a thread.  http://forum.avast.com/index.php?topic=51664.msg437900#msg437900 (http://forum.avast.com/index.php?topic=51664.msg437900#msg437900)

I've returned the computer to best performance. still to run a full checkup. But no malware.
Title: Re: Removing AVAST! and Moving on!
Post by: normishmael on December 05, 2009, 05:58:44 AM
@normishmael, As my comment wasn't directed at you it's really NOYFB.
 

Yeah,well I made it some of my FB.

We are not at the book burning stage yet.
Title: Re: Removing AVAST! and Moving on!
Post by: Mele20 on December 05, 2009, 09:25:37 AM
Someone is confused here...

"Ignore" is there, it's just called "No action" or "Block".
Why couldn't you configure on-demand scanner differently than on-access one? Sure you can...


first, there's no confusion on my side, you're confused about my interpretation: although the interface itself would be somewhat confusing due to an  improper wording, it's not anymore once you've tested it with an Eicar file and seen what it does. To put it simply, the "ignore" command doesn't exist at all. Don't tell me how it was in V4, I have no idea anymore, I tested it once or twice ages ago with Eicar had one FP two years ago so...and no infection in the meantime.

 This said, you cannot assimilate "no action" to "ignore" or "block" to "no action" because this wording doesn't make any sense...not in "real" languages anyway  ;)
 Also, "no action" for manual scans gives you the option in the result panel to "do nothing" if you want, when "no action" when set in file system shield will block files automatically, so there's a major behavior difference. Give it a try  ;)

 Again, what's needed is a "real" ignore option, that as VLK suggested yesterday, could be called an "add to exclusion list" and avoid the pain of having to restore hundreds of FPs (from Chest, when it works...) in the case of an incident like yesterday. You seem to be very unwilling to add this "real ignore option" from the beginning of the beta testing, referring to dangerous fast clicks for noobs, sorry but we're running our own computers and I do not accept to be left with the choice between, sending to chest, block or delete. In the end the data is mine, and I wanna do what I want with it, especially when it can instantly save my system from being crippled with 10000 FPs... once numerous FPs are in Chest, restoring (again, when it works...) won't necessarily work, especially with systems files...>>> system lockups...reboot... system lockups again etc...etc...I'd rather avoid my system to break than having to attempt a repair through avast Chest sorry...
 It's been suggested to many yesterday to wait...no panic...wait and wait...attempt to restore from Chest...you must be kidding  ;D My system wasn't affected I got luck, but if it had happened, you seriously think I would have trusted a system composed with thousands of files restored from the Chest ??? I would have attempted a sys restore, and if not good enough or fail, reinstalled Windows + programs in no time and waited for the update correction before reinstalling avast. I would have lost two hours, not a minute more. Better than wasting the whole day looking for solutions on the forum.
 You know, unfortunately, a majority of the users who logged in to complain yesterday were people who don't have a freaking clue about how to run a computer. For many of them Windows was just broken (really broken) and they will have to pay someone to reinstall their OS. You'll be surprised: I won''t blame Avast for this. these guys must understand that buying a PC is not buying a TV...I guess they'll never make...this difference. Many of them just didn't catch that an FP slaughter was going on, and instead of dealing accordingly, they launched a full scan with Avast, or worse, a bootscan  ::) So may be you can help them, may be you can't, but in all case leave to those who know what a computer is the option to decide what to do when something's detected >>>> IGNORE OPTION... again, thanks.
 
 adding: a useless alternative to "send to chest" is this non-sense called "no action" blocking files for real time shields. How the hell do you unblock files then...again, the option doesn't exist...other then adding the whole system in the exclusion list may be...??? also, did you notice that once a file is sent to Chest, after a manual scan, it's just sent to Chest, but when it is by a real time shield, it leaves a zero byte file in the original location? why is that?

THANK YOU! I agree with every word in your post. You have explained it much better than I did.

I have an old, harmless file detected by both Avast and Avira (about 30% of scanners at VirusTotal detect it) as VBS.malware.gen. I use it like I would Eicar for testing purposes with the scanners that do detect it.  With Avast 5, if I right click scan it with the on demand scanner, I get options with "do nothing" as one of them. So, that is acceptable.

The real time scanner is the problem. If I try to open this same file, the real time scanner pops up and states that "Avast has blocked a file. No further action is necessary".   I have the File System Shield configured as Actions/Virus/No Action. Please explain to me how "BLOCK" is "No Action".  "Block" is an action! I don't want the file blocked. I want, in this case, for the scanner to IGNORE it. To make matters worse, after BLOCKING access to this file (even though I have No Action chosen), Avast tells me "No further action is necessary".  Well, heck, OF COURSE further action is necessary since I want the Shield to ignore the file so I can access it! I don't want to put it in exclusions. I want an IGNORE button! Ignore button could be temporary. With Avira ignore is just for while you are right there. If you leave the area and do something else and then come back to where the file is located Avira will alert again (this confuses newbies and average users and I must have answered dozens and dozens of posts about it their forum over the years). So, ignore doesn't have to be forever. I don't care if it is, or is only for a short while, but I want the OPTION of IGNORE ...at least for the time being.

When this current mess occured, I had File Shield configured on Actions to First "Ask" and if that failed then Second "Take No Action".  So, Avast rebooted with the bad definitions and beta 3 and immediately flagged HostsMan as a virus. OBVIOUSLY, ANYONE would know that was a False Positive. I had just started that computer after 4 days of no use. Avast did not object to HostsMan when I started the computer. I immediately did an an update of Avast which got me a program update to beta 3 and the bad definitions and Avast asked to reboot the computer. I allowed that and bam! HostsMan is now a trojan?! Well, of course, not! It had to be a FP. Yes, there was the slight possibility that Avast had not had a definition or heuristics to determine until now that HostsMan had a trojan but that was a very slight possibility and it was EXTREMELY likely that there was false detection of HostsMan.

So, I get a popup Asking what to do and I am given three options: move to chest, delete, or block! NONE of those, in this circumstance, was acceptable. Block is NOT ignore! Block would have kept HostsMan from running! That was UNACCEPTABLE. So, my choices were: Lose my hosts file or disable Avast both of which were unacceptable! Do you finally understand? Block is NOT ignore! I need IGNORE.

Avast has the same shortcoming that I and many others have complained about for years with Avira. I might be persuaded to use Exclusions in lieu of a missing Ignore button but Avast, like Avira, doesn't make that easy. Why is there no box on the "Ask" popup for me to check to have that file AUTOMATICALLY excluded? Avira's excuse is that the naive users might be harmed by such an option. Ugh. Make it slightly hidden then with a further click and a warning before one can check the box to automatically exclude the file.

As an aside, I NEVER put anything in quarantine. Why? Because many times antivirus applications screw up when restoring files. I had Avira recently put the files in MyPrivate Folder in quarantine. I had been helping someone in the forum and had changed my settings while helping them troubleshoot and I ran a rootkit scan with the altered settings forgetting I hadn't changed them back as I usually have them. So, all those files ended up in quarantine as an automatic action (which is what the user needing help had the setting at). When I went to restore them they restored as corrupted. Avira is not the first antivirus I have had that has messed up at sometime with restore from quarantine so I don't use it. I want BOTH IGNORE AND BLOCK OPTIONS.  I will choose block for anything I am unsure about and then will submit to VirusTotal/Jotti/etc and to the vendor. For something I know is not a virus/malware (like the VBS file or HostsMan) I will choose ignore so that I can USE the program!

Please give us an ignore button in ver 5. I would like to continue using Avast on at least one computer. I was impressed today when I read the blog and the lengthy explanation in the forum about the details of how this huge mess happened and why. I very much appreciate any vendor who is open and honest about mistakes and who pledges to keep the customers fully informed as to what actions are taken to prevent such problems in the future.  But I still have to have an ignore button!





Title: Re: Removing AVAST! and Moving on!
Post by: NAMOR on December 05, 2009, 03:26:26 PM
It is very unfortunate that this happened. Avast flagged our Point of Sale System as infected, we reinstalled the program and have dealt with it. Mistakes happen, no matter what software you use. This is not a reason to leave avast if you have been satisfied with it up until now. We still support avast and will continue to in the future.

hehe, Sophos deleted the exe files for our POS software last week. Luckily it was only related to one site. Why thier IT guy set it to delete is beyond me.
Title: Re: Removing AVAST! and Moving on!
Post by: xblade on December 06, 2009, 04:57:34 PM
Greetings I am new to the forum and like many here I was affected by the avast error, but not going to uninstall with more reason I stay with him, is that people Alwil not to let this happen again:)

It makes me laugh people who say they uninstalled avast and never use it again, but recently there is a problem with a Windows update that of a black screen and not see them writing that they will stop using windows, or the generic error host process for win32 services of xp

Excuse my English do not write very fluid, so I use the google translator xD
Title: Re: Removing AVAST! and Moving on!
Post by: cod head on December 06, 2009, 05:02:38 PM
Nothing wrong with your English.A lot better than my Venezuelan.And I agree with what you say.
Title: Re: Removing AVAST! and Moving on!
Post by: Shiw Liang on December 07, 2009, 05:10:07 PM
lol...lol actually I find it funny!
When I found so much viruses in my computer,my common sense told that it is impossible that there is so much virus!
I was totally sure about my pc's security with my avast,firewall and malwarebytes.
Well I was thinking yesterday not virus and now lots of viruses that was not normal and so I just ignore it!
Then after an update at my surprised things were fixed and when I went to the forum at my surprise it was an error made by one of awil software^^!

But whatever happen as soon as it can be forgiven I'll stay with avast!

By the way I suggest you not to use AVG!!!
It completely damaged my whole pc don't talk about software with its reboot removal arggghhh I can't even log in my computer it took me a lot a money to fix that thing!
Title: Re: Removing AVAST! and Moving on!
Post by: xblade on December 07, 2009, 09:24:42 PM
The same thought shiwa liang, should not be an expert to realize that it was a false positive , the problem was that as I have the beta version 5 is automatically sent to the Virus Chest, something which I do not like, hopefully corrected that in the final version

cod head thanks, at least the google translator does a good job xD

Saludos desde Venezuela :)
Title: Re: Removing AVAST! and Moving on!
Post by: grefra on December 08, 2009, 10:09:21 PM
I have been using Avast for years. I understand mistakes and this was a BIG one happen. I spent days fixing my computer. Uninstalled Spybot, Malwarebytes and several others. System restore was also corrupted. I finally took my computer back to when received with Dell Ghost.
Right now I am mad as hell at Avast, will give it a rest for a while, may try again later, but inexcusable and the hours it cost me will never be forgotten.

FF, IE8, xpsp2, duo, 2 gig.
Title: Re: Removing AVAST! and Moving on!
Post by: DavidR on December 08, 2009, 11:31:03 PM
The same thought shiwa liang, should not be an expert to realize that it was a false positive , the problem was that as I have the beta version 5 is automatically sent to the Virus Chest, something which I do not like, hopefully corrected that in the final version
<snip>

Well why not change the default settings on detection to Ask as the first option, that ability already exists in the 5.0 beta doesn't it.