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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: snowflake on December 19, 2009, 09:40:09 PM

Title: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 19, 2009, 09:40:09 PM

I have had to install Avast4Home on my computer but it is now blocking  my access  via Outlook Express to collect mail from an address I have  on the server
http://webmail.supanet.com/webmail/src/login.php



I have checked that my username and password are correct in OE for this email address

what should my OE setting be please  for the Avast Antivirus program; all my other  Email  addresses have no problems retrieving emails and this problem started only recently

Many Thanks

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: Lisandro on December 19, 2009, 09:49:17 PM

avast does not block, just scan and, if infected, quarantine the infection.
Which is your firewall? Is ashMaiSv.exe allowed to connect? Are others email accounts working into OE?

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 19, 2009, 10:17:34 PM

This is part of the error message I get

Quote

Error logging in. Please visit http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

all other email  addresses are working  OK

Quote

Is ashMaiSv.exe allowed to connect? 

How do I find this information ?

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: Lisandro on December 19, 2009, 10:29:22 PM

Quote

How do I find this information ?

If you're using Windows Firewall, well, you can forget as it does not block outbound connections. So, it's not the problem.
Sorry, I'm not an expert on mail things...

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 19, 2009, 10:44:15 PM

This is on a Windows 98SE machine and sadly it has only occurred since I have had to  change to Avast and my antivirus program and then only since I think a recently program update; prior to that  all my OE addresses connected and downloaded without problems ; it is now only the Supanet one that is giving probelms

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: YoKenny on December 20, 2009, 02:23:06 AM

Remove Mail Shield. 

Go to Add/Remove Programs then remove the Mail Shield.

All files are scanned by avast! on access providing adequate protection.

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 20, 2009, 12:42:02 PM

There is no Mail Shield in my Add/Remove Programs

NOR  is there any Outlook Express shield section in my ON access Protection Control

This only started when there was a recent Avast program update

MY curiosity is why this this only happening on ONE email address with supanet and all my other addresses are OK; what should my OE settings be  for supanet with Avast?

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: YoKenny on December 20, 2009, 12:43:59 PM

Its in Add/Remove under avast! then Repair.

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 20, 2009, 12:51:10 PM

Quote from: YoKenny on December 20, 2009, 12:43:59 PM

Its in Add/Remove under avast! then Repair.

If you have a Screan- Shot of what you are seeing  that would be helpful as I do not see it  :'(

Title: Re: Avast 4 Home blocking access to one address in OE
Post by: snowflake on December 20, 2009, 01:52:02 PM

My continued further research has found http://www.emailaddressmanager.com/tips/mail-settings.html

and I have changed a setting in OE as a consequence

I have  now managed to retrieve mails from the Supanet server via OE...for the time being......