Avast WEBforum
Other => Viruses and worms => Topic started by: blueday on December 22, 2009, 06:40:51 AM
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I am completely hijacked.....
no safe mode, no msconfig, no nothin'
can't even upgrade avast....it was the only software I could install.....
nothing works except Firefox
please help
blue
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HI Blueday,
First of all :
1. Please turn off your restore system : Control Panel\All Control Panel Items\Recovery (Win 7)
2. If you already got avast antivirus, please do a boot time scan with your system
3. Then install MBAM (http://www.malwarebytes.org/), SuperAntiSpyware (http://www.superantispyware.com/), Lavasoft (http://www.lavasoft.com/). After that please do the system scan
4. Then please download AntiRootkit tool (http://www.antirootkit.com/software/index.htm)
Anyway, how many AV installed at your system?
What is your previous AV before using avast antivirus?
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thanks for the suggestions, however I cannot open any application. I get a warning:
"Application cannot be executed.The file is infected. please activate your antivirus softeware."
This is not come from avast. What I did get from avast was:
avast! has detected a virus in the operating memory. Suggests a scan in the boot phase. I have done that a couple of times and I have 7 or 8 file in the chest.
I normally use my computer on a protected network at work. I was on vacation and used a home network and failed to realize I had no protection.
Just how screwed am I?
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Have you tried renaming MBAM.exe as anything else?
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can't do anything, except Firefox.
no applications open
renaming does nothing....
can anyone help me?
please?
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This morning I tried to update avast! and got this:
23.12.2009 08:13:36 package: Tried to download servers.def but failed with error 0x20000011.
23.12.2009 08:13:36 package: LoadAllDefs failed 0x20000011
23.12.2009 08:13:37 general: Err:The package is broken.
I also got the broken package msg when I attempted to install the upgrade version
Can anyone help?
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It seems like the Fake AV is blocking access to all apps. Please consider posting a list of your installed software. We'll enumerate those that need to be uninstalled to begin with.
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I will, however I cannot access the Add/Remove program to delete anything.
This just popped up from avast!
C:\WINDOWS\System32\Drivers\nqzjsmu.sys
I will now do a boot-time scan and move everything to the chest.....
this really sucks
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Okay...
Security task mgr
reg cure
exterminate it
avast
ccleaner
quicken
iphone
picassa 3
quicktime
firefox
ie
apple software update
turbotax
school library catalog
epat launcher
etools live
testnav tutorial
sibelius 5
photoscore lite
realplayer
palm desktop
google earth
respondus
repsondus equation ed 4
a+learning systems
dyknow
netscape 7.2
thunderbird
ms office
itunes
integrade pro
finale note pad
examview pro
hp virtual rooms
interwrite learning
svp-5300 capture program
timeliner
llc
inspiration
photostory
design premium cs3
distiller
acrobat
extendscript tool kit
fireworks cs3
live cycle designer
spybot s+d
ad aware
wmp
audacity
I cannot open or use any program other than firefox and avast....but I could not upgrade from the free version....\
things are still sucking......
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thanks for all the help
I fixed it myself
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Welcome to the forums, blueday. :)
Do you mind telling us how you fixed it?
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