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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: brucejw on June 20, 2003, 07:22:16 PM

Title: Outlook XP
Post by: brucejw on June 20, 2003, 07:22:16 PM
Avast 4 doesn't scan any of my emails - it used to work until about a month ago after a web update.

The plug-in is enabled in outlook and Avast 4 service controller says the outlook scanner is waiting for a subsystem to start
Title: Re:Outlook XP
Post by: hillbeck on June 22, 2003, 06:04:29 PM
I thought I would give this thread a bump.

I have exactly the same problem. I've reinstalled Avast but still no luck. Anyone got any ideas?

Thanks
Paul
Title: Re:Outlook XP
Post by: Vlk on June 22, 2003, 08:17:56 PM
Paul, if you're using Outlook XP, try the following: go to the Help menu in Outlook, select About, and in the About box, click the Disabled Items button. What's in the list - isn't there the avast plugin module (ashOutXt.dll)???

If so, mere removing of this entry from the Disabled Items list should resolve the problem.

Vlk
Title: Re:Outlook XP
Post by: Vlk on June 22, 2003, 08:42:02 PM
Oh I see, you probably really are using Outlook XP, given this thread's title ;D
Title: Re:Outlook XP
Post by: hillbeck on June 23, 2003, 12:02:06 AM
Many thanks. You've cracked it!  :)

Thank you
Paul
Title: Re:Outlook XP
Post by: Vlk on June 23, 2003, 10:16:37 AM
Damn, I'm good ;D (just kidding).
But this feature of Outlook XP really sux - I mean, sometimes, for no particular reason (mostly after it crashes - but that's not so rare, hehe :)), Outlook decides to 'ban' certain plug-ins and adds them to this Disabled Items list. Pretty weird... :-\

Vlk
Title: Re:Outlook XP
Post by: brucejw on June 23, 2003, 12:10:44 PM
Damn, I'm good ;D (just kidding).
But this feature of Outlook XP really sux - I mean, sometimes, for no particular reason (mostly after it crashes - but that's not so rare, hehe :)), Outlook decides to 'ban' certain plug-ins and adds them to this Disabled Items list. Pretty weird... :-\

Vlk


Many thanks too - so easy to solve - just have to know where :)
Title: Re:Outlook XP
Post by: brucejw on June 23, 2003, 09:47:16 PM
I checked an email I stashed last week - turns out it was the bugbear-b.