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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Mathwei on December 26, 2009, 03:41:46 AM

Title: Fails to install
Post by: Mathwei on December 26, 2009, 03:41:46 AM

25.12.2009 20:42:46 general: Started: 25.12.2009, 20:42:46
25.12.2009 20:42:46 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
25.12.2009 20:42:46 system: Memory: 28% load. Phys:1484424/2086884K free, Page:3555080/4024652K free, Virt:2064588/2097024K free
25.12.2009 20:42:46 system: Computer WinName: DEAN
25.12.2009 20:42:46 system: Windows Net User: DEAN\Jean
25.12.2009 20:42:46 general: Old version: ffffffff (-1)
25.12.2009 20:42:46 system: Using temp: C:\DOCUME~1\Jean\LOCALS~1\Temp\_av_inet.tm~a02304 (89940M free)
25.12.2009 20:42:46 internet: SYNCER: Type: use IE settings
25.12.2009 20:42:46 internet: SYNCER: Auth: another authentication, use WinInet
25.12.2009 20:42:46 general: Install check: Program folder does NOT exist in registry
25.12.2009 20:42:46 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
25.12.2009 20:43:04 internet: SYNCER: Type: use IE settings
25.12.2009 20:43:04 internet: SYNCER: Auth: another authentication, use WinInet
25.12.2009 20:43:04 general: progress thread start
25.12.2009 20:43:04 general: Destination: C:\DOCUME~1\Jean\LOCALS~1\Temp\_av_inet.tm~a02304
25.12.2009 20:43:04 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
25.12.2009 20:43:04 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
25.12.2009 20:43:04 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
25.12.2009 20:43:04 general: Stats www.avast.com, server response: 536870916
25.12.2009 20:43:04 general: POST result: 0x20000004, server response:

Title: Re: Fails to install
Post by: Tarq57 on December 26, 2009, 04:26:16 AM

Try downloading the full installer file direct from Avast. (http://www.avast.com/eng/download-avast-home.html) Be sure to select the full installer file, 39.9MB, not the universal setup file.

What AV was used on this computer prior to Avast, and what firewall is in use?