Avast WEBforum

Other => General Topics => Topic started by: dwdruley on December 27, 2009, 04:33:49 PM

Title: No license key was emailed as promised.
Post by: dwdruley on December 27, 2009, 04:33:49 PM
As NO LICENSE KEY WAS EMAILED TO ME as promised I am forced to shut down early today (Sunday) as I have uninstalled my prior AVG (as instructed) following my online purchase for a 2 year renewal for $38.99 since I currently have NO anti virus protection. A prompt response with help is disparately needed.

ORDER DETAILS:
PAYPAL Transaction ID: O-19B94684N03542806
PAYPAL Invoice ID: GRISOFTECOMUSD 24-91700
AVG Order Reference Number: 24-91700

THANKS.
Title: Re: No license key was emailed as promised.
Post by: Pondus on December 27, 2009, 05:05:42 PM
Quote
PAYPAL Invoice ID: GRISOFTECOMUSD 24-91700
GRISOFTECOMUSD.......GRISOFT.... ???

Quote
AVG Order Reference Number: 24-91700
AVG Order...... ???

Quote
I have uninstalled my prior AVG (as instructed) following my online purchase for a 2 year renewal
2 year renewal....... ???     have you ordered AVG or AVAST

Title: Re: No license key was emailed as promised.
Post by: DavidR on December 27, 2009, 05:25:00 PM
Yes, somewhat confusing as we can't chase up AVG renewals on the avast support forums. As much as we would like to help, this one is beyond our help.
Title: Re: No license key was emailed as promised.
Post by: dwdruley on December 27, 2009, 05:36:12 PM
I ordered and DL AVG 9.0. Email from AVG only contained AVG Order Reference #. 9:30 am Monday I plan to call a reseller listed but my wish is to get up and running before then. 

I'm I stuck until then?
Title: Re: No license key was emailed as promised.
Post by: Pondus on December 27, 2009, 05:41:17 PM
AVG forum http://forums.avg.com/ww-en/avg-free-forum
AVG Home http://www.avg.com/ww-en/homepage
AVG support senter http://www.avg.com/ww-en/support
Title: Re: No license key was emailed as promised.
Post by: dwdruley on December 27, 2009, 06:07:46 PM
Concurrent with this thread, I have emailed support@asw.cz asking for help but don't expect any response 'til sometime Monday. A 24/7 phone support line would be in keeping with the quality we've come to expect from AVG/Avast - IMHO. 
Title: Re: No license key was emailed as promised.
Post by: DavidR on December 27, 2009, 06:12:49 PM
I ordered and DL AVG 9.0. Email from AVG only contained AVG Order Reference #. 9:30 am Monday I plan to call a reseller listed but my wish is to get up and running before then.  

I'm I stuck until then?

I'm afraid your on the wrong forum for help with AVG problems, you will have to check out their forums.

AVG and avast Alwil Software are two entirely separate anti-virus companies and you haven't purchased an avast license but an AVG one.
Title: Re: No license key was emailed as promised.
Post by: dwdruley on December 27, 2009, 06:14:55 PM
...oops, sorry.
Title: Re: No license key was emailed as promised.
Post by: DavidR on December 27, 2009, 06:25:55 PM
You're welcome, good luck at AVG.