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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Graig on January 20, 2010, 06:33:55 AM

Title: Bluescreen of Death
Post by: Graig on January 20, 2010, 06:33:55 AM
I tried to install this new version of Avast 5 twice and received the Bluescreen Crash both times.
Title: Re: Bluescreen of Death
Post by: igor on January 20, 2010, 07:59:28 AM
When? During the installation or after?
Do you have the corresponding minidump files (in C:\Windows\Minidump folder)? They may tell us what happened.
Title: Re: Bluescreen of Death
Post by: DannyN on January 20, 2010, 08:12:59 AM
I got the same thing with Dell inspiron 1525 with blu-ray drive. Found out that avast 5 has seem issues with dell media direct. when I uninstalled said program and everything then ran fine.
Title: Re: Bluescreen of Death
Post by: dahu on January 20, 2010, 08:16:15 AM
I have same problem as Graig, blue screen just after logon on windows 7... Only one way it's to start windows in safe mod and uninstall Avast 5...

Config : Windows 7 32bits (English version with local in Japanese), previously Avast 4.8 but removed with aswclear.exe.

Please help me !

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.256.48
  Locale ID:   1036

Additional information about the problem:
  BCCode:   50
  BCP1:   A1F5A000
  BCP2:   00000000
  BCP3:   82C537D3
  BCP4:   00000000
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   256_1

And attached the dump (renamed in .txt) !
Title: Re: Bluescreen of Death
Post by: igor on January 20, 2010, 08:25:32 AM
Please rename the file to something else (e.g. ZIP), not .txt (it gets transferred in text mode and corrupted).
Or, you can upload the dump file to
Code: [Select]
ftp://ftp.avast.com/incoming
Title: Re: Bluescreen of Death
Post by: dahu on January 20, 2010, 08:31:36 AM
I did both (but in .png because zip extension is not allowed) !

Please let me now :)
Title: Re: Bluescreen of Death
Post by: irj on January 20, 2010, 08:46:17 AM
Same here. I don't know if it was cause by avast! but I did not alter anything to my system except of changing antivirus from Kaspersky to avast! free AV.

I installed avast! free AV this morning with no issues then I open my laptop this afternoon to look around in the forum then suddenly after hitting the post button to my first post here in the forum about sandbox I suddenly got a blue screen.

If it is ok, I want also to send my dmp file for analysis but don't know how to attach it.

Thanks in advance...

Note: I only experienced the blue screen once.
Title: Re: Bluescreen of Death
Post by: chocholo on January 20, 2010, 08:53:51 AM
My computer restarts or displays a Critical Error message (Blue Screen) (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87)
How to submit a big file to ALWIL Software? (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18)
Title: Re: Bluescreen of Death
Post by: irj on January 20, 2010, 09:37:15 AM
My computer restarts or displays a Critical Error message (Blue Screen) (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87)
How to submit a big file to ALWIL Software? (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=18)

thanks.. done...
Title: Re: Bluescreen of Death
Post by: pk on January 20, 2010, 11:48:45 AM
irj: your bug was already fixed after 2hours when we released build 377
graig: will be fixed

Thanks both of you for uploading minidumps.
Title: Re: Bluescreen of Death
Post by: garrett on January 20, 2010, 01:30:43 PM
Same issue here. I have attached the mini dump.
Title: Re: Bluescreen of Death
Post by: Aubsurmer on January 20, 2010, 03:57:22 PM
Same issue here. I have attached the mini dump.

Same thing happened to me this morning, BSOD while on internet. I've uploaded the minidump, named Aubsurmer. I'm sure it's related to Avast since it doesn'T happen when i turn off all shields.
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 04:41:32 PM
Same here on Vista Home Premium, crashes after the welvcome screen running 4.8 quite happily attached minidump in hope someone can solve problem
Title: Re: Bluescreen of Death
Post by: Graig on January 20, 2010, 04:46:22 PM
pk do I understand correctly? You say the bug is fixed? Thanks, Graig
Title: Re: Bluescreen of Death
Post by: Vlk on January 20, 2010, 05:08:51 PM
Guys, for at least some of you (dahu, tobykim, ...) the problem is related to a special driver called 000.fcl.
A brief search on Google suggests that this file is part of CyberLink DVD. Can you guys confirm that you have this software installed?

And if so, can you please send the 000.fcl file to me for further analysis?
(click the envelope icon below my picture to do that).

Normally, it would be located in the "C:\Program Files\CyberLink\PowerDVD" folder.


Thanks much, and sorry for the troubles
Vlk
Title: Re: Bluescreen of Death
Post by: Aubsurmer on January 20, 2010, 05:13:37 PM
Guys, for at least some of you (dahu, tobykim, ...) the problem is related to a special driver called 000.fcl.
A brief search on Google suggests that this file is part of CyberLink DVD. Can you guys confirm that you have this software installed?

And if so, can you please send the 000.fcl file to me for further analysis?
(click the envelope icon below my picture to do that).

Normally, it would be located in the "C:\Program Files\CyberLink\PowerDVD" folder.


Thanks much, and sorry for the troubles
Vlk

No need to be sorry about the troubles :P.

I don'T have that software installed and nothing named 000.fcl on my computer, so for me it's probably something else.
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 05:24:51 PM
Cyberlink installed and file sent hope it can be solved
Title: Re: Bluescreen of Death
Post by: Vlk on January 20, 2010, 05:36:30 PM
tobykim, thanks for the file. We'll be looking into it shortly. BTW can you confirm that the crash occured when you were doing something with PowerDVD?

Aubsurmer, you're right, your crash is a different story. Unfortunately somewhat harder to debug as the dump file doesn't contain many useful pointers. But we're also working on it...


Thanks again
Vlk
Title: Re: Bluescreen of Death
Post by: Aubsurmer on January 20, 2010, 05:38:45 PM
tobykim, thanks for the file. We'll be looking into it shortly. BTW can you confirm that the crash occured when you were doing something with PowerDVD?

Aubsurmer, you're right, your crash is a different story. Unfortunately somewhat harder to debug as the dump file doesn't contain many useful pointers. But we're also working on it...


Thanks again
Vlk

Don't worry, i'm not in a hurry ! If you need more infos, just ask me.
Title: Re: Bluescreen of Death
Post by: brt on January 20, 2010, 05:40:50 PM
Hi vlk,

i am having same issue with BSOD, then forced restart on Vista AND can confirm this powerdvd file. It is picking it up on heuristic scan as a potential threat. Let me know how i can help.

Thanks

ps- i was not using powerdvd at the time of the crash
Title: Re: Bluescreen of Death
Post by: ath on January 20, 2010, 05:45:27 PM
BSOD while opening Windows Live Mail. Windows 7 32-bit Ultimate (no PowerDVD installed). I can send minidump if needed (i have full dump too).
Title: Re: Bluescreen of Death
Post by: Vlk on January 20, 2010, 05:58:19 PM
ath, please send me the minidump - I'll then tell you if I need the full dump as well, or not.

Thanks.
Title: Re: Bluescreen of Death
Post by: ath on January 20, 2010, 06:07:14 PM
Ok. Sended to your mail.
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 06:15:33 PM
Quote
can you confirm that the crash occured when you were doing something with PowerDVD?

No nothing with power dvd, I installed v5 without uninstalling v4 rebooted and the PC won't go past the welcome screen, started in safe mode uninstalled v5 and v4 and used avast clean tool, reinstalled again and still can't get past welcome screen, so into safe mode again and uninstalled v5 used clean tool again, reinstalled v4 and all working
Title: Re: Bluescreen of Death
Post by: Chim on January 20, 2010, 06:32:16 PM
I haven't switched over to avast 5 yet.  Heck, I barely found out on the avast Blog that the release had already happened yesterday.

I'll probably wait 2 to 4 weeks before switching over.
Anyway, I have a question for when I do switch over or for whenever I need this Info.
Do ALL computers go into Safe Mode by pressing the same key?
I know how to Boot Up in Safe Mode on my other computer ... my famous Windows 98SE Gateway. ;D I know how to do it on that one since I have all the documentation on it.  But, THIS computer, my Windows XP one, I got it used, with no documentation.  It is an HP Pavilion 6730.  How would I Boot Up in Safe Mode on this computer?
Title: Re: Bluescreen of Death
Post by: joiwind on January 20, 2010, 07:15:21 PM
Chim : you could try this : http://www.superadblocker.com/bootsafe.html (http://www.superadblocker.com/bootsafe.html)
Title: Re: Bluescreen of Death
Post by: Vlk on January 20, 2010, 07:15:34 PM
ath, if you could upload the full dump to our ftp, it would be useful.
Please compress it first and then upload to ftp://ftp.avast.com/incoming (write-only access)


Thanks
Vlk
Title: Re: Bluescreen of Death
Post by: PhilR on January 20, 2010, 07:26:11 PM
I've just experienced a spontaneous reboot with AV 5.0.377

Minidump has been emailed to vlk
Title: Re: Bluescreen of Death
Post by: Chim on January 20, 2010, 07:41:08 PM
Thanks, joiwind!  :)  However, that BootSafe would only work in the ideal case where one can get to the Desktop.  If something goes seriously wrong, be it because of avast 5 or because of whatever situation and our computer CANNOT get to the Desktop, then we wouldn't be able to run BootSafe.  But, at least it did seem to imply in that link that F8 IS the universal key with which to initiate Booting Up in Safe Mode for any computer.  At least that's how I interpreted it.
Title: Re: Bluescreen of Death
Post by: garrett on January 20, 2010, 07:42:47 PM
I've just had another BSOD while browsing. the strange thing is that I've never had one single BSOD with beta versions.
Minidump has been emailed to vlk.
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 09:14:35 PM
I'm not convinced about cyberlink, I have installed v5 on my laptop (not main PC) and it's working although control panel security center is reporting it as switched off, I got a false postive on the file 000fcl although my laptop didn't crash turns out it was Acer arcade deluxe also by cyberlink, the laptop didn't crash though so I'm wondering if it is indeed cyberlink on my other pc that's stopping v5 running,might try again later
Title: Re: Bluescreen of Death
Post by: ath on January 20, 2010, 10:08:17 PM
I uploaded the file but i'm not sure that everything went ok. Filename is ath0120_Full.zip 707MB.
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 11:13:28 PM
Unistalled cyberlink and all working problem solved hooray!
Title: Re: Bluescreen of Death
Post by: bobo1 on January 20, 2010, 11:20:31 PM
Whats the point of installing Cyberlink DVD PLAYER Avast 5 is Buggy! I am STAYING PUT WITH AVAST 4.8!
Title: Re: Bluescreen of Death
Post by: bobo1 on January 20, 2010, 11:24:09 PM
Whats the point of un installing Cyberlink DVD PLAYER Avast 5 is Buggy! I am STAYING PUT WITH AVAST 4.8!
Title: Re: Bluescreen of Death
Post by: PhilR on January 20, 2010, 11:55:36 PM
Uninstalling cyberlink is just a workaround until the real problem is fixed (which doesn't just involve cyberlink).
Title: Re: Bluescreen of Death
Post by: tobykim on January 20, 2010, 11:59:16 PM
I didn't really need it anyway so it was no great loss
Title: Re: Bluescreen of Death
Post by: MaxLudak on January 21, 2010, 12:09:30 AM
Same problem here with BSOD.

Anyway I have avast! Family Pack and on 1 PC WinXP Pro SP3 I have CL PowerDVD v8.some. I done Upgrade from v4.8 to 5 Pro AV and after upgrade it asked for restart. Done. After restart everything gone OK till avast service startup (aka Win gone in GUI, explorer started) but then BSOD saying exactly Page_FAULT bla bla bla but 000.FCL.
So cos I read this thread before I done for 1st following:

- renamed 000.fcl and 001.fcl adding xxx at extension from Safe Mode, but that didnt help
- then i tried renamig PowerDVD folder to xxxPowerDVD and that help like charm, now 5 worx OK so far.
- 3rd option would be to uninstall PowerDVD completely but i didn't want that, hoping avast team will solve this problem in near future, then I just need to rename PowerDVD folder agin to normal state.

I hope this can help to some of you.

Also checked about FCL, it seems it is some CyberLink filter service of some and it is used with PowerDVD product from v7 seems to be. Related files  FCL_DLL.dll  000.FCL and 001.FCL
I googled a bit further and seems ppl had similar BSOD with some other aplications not related to avast.

Title: Re: Bluescreen of Death
Post by: Brandonn2010 on January 21, 2010, 01:06:06 AM
I got a BSOD yesterday during a scan. I don't have CyberLink or any DVD software. I emailed the mini-dump to vlk, not sure if he got it. Also, how do you upload to the ftp server?
Title: Re: Bluescreen of Death
Post by: pk on January 21, 2010, 01:09:00 AM
I got a BSOD yesterday during a scan. I don't have CyberLink or any DVD software. I emailed the mini-dump to vlk, not sure if he got it. Also, how do you upload to the ftp server?
I'm sure he got it, otherwise ftp address is: ftp://ftp.avast.com/incoming
Title: Re: Bluescreen of Death
Post by: spg SCOTT on January 21, 2010, 01:15:59 AM
Hi pk,

The forum software seems to be messing with the ftp links, adding http to them. So your link wont work.
Now you have to wrap it in ftp tags like this:

[ftp]ftp://ftp.avast.com/incoming[/ftp]

So it will work:
ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)

-Scott-
Title: Re: Bluescreen of Death
Post by: Aaron1269 on January 21, 2010, 02:19:00 AM
I am getting BSOD after installing avast 5 Free Edition. Computer was running fine be I installed avast.
Title: Re: Bluescreen of Death
Post by: dahu on January 21, 2010, 02:45:15 AM
Hi,

I confirmed that the blue screen I got yesterday was coming from Power DVD 7... I uninstalled it and installed again avast => no blue screen anymore !

I send for your information the file "Power DVD (dahu) 000.fcl" and "Power DVD (dahu) 001.fcl" on your FTP.

Thanks for you work!
Title: Re: Bluescreen of Death
Post by: tobykim on January 21, 2010, 03:20:54 AM
Thought I had it sussed but have now given up altogether as keyboard wouldn't work despite updating drivers, gone back to 4.8 but will look for something else not going through this again
Title: Re: Bluescreen of Death
Post by: brt on January 21, 2010, 03:21:23 AM
okay, thoroughly uninstalled powerdvd , restarted, then later on got BSOD... gave up on Avast 5 for now, where can I find a link for 4.8?

Thanks
Title: Re: Bluescreen of Death
Post by: pk on January 21, 2010, 03:24:12 AM
okay, thoroughly uninstalled powerdvd , restarted, then later on got BSOD... gave up on Avast 5 for now, where can I find a link for 4.8?
http://filehippo.com/download/file/7d7ad9f190dbc1e48691a69b6a9cfbb31368324eb8386b1fa470287b02c8fb0a/
Title: Re: Bluescreen of Death
Post by: brt on January 21, 2010, 03:31:47 AM
Thanks!
Title: Re: Bluescreen of Death
Post by: Gopher John on January 21, 2010, 03:59:04 AM
http://download665.avast.com/iavs4pro/setupeng.exe (http://download665.avast.com/iavs4pro/setupeng.exe) seems to still have it available.
Title: Re: Bluescreen of Death
Post by: Gohoos81 on January 21, 2010, 04:41:50 AM
I have Cyberlink PDVD Ultra v7, Ultra v8 and Ultra v9 installed on my computer (don't ask!).  I can confirm this same BSOD Page Fault error referencing fcl.000.  I renamed PDVD7's folder and still received the error shortly after the windows XP welcome screen loaded.  Renaming folders of v8 and v9 removed this error and now I can get to the desktop in XP outside of safe mode.  Avast 5 free, 5.0.377 final release is installed.
Title: Re: Bluescreen of Death
Post by: Brandonn2010 on January 21, 2010, 04:51:19 AM
Here is a text copy of results of my minidump file as made by WinDbg.

I think the main culprit is ntkrnlpa.exe but I'm not an expert at this stuff.

Edit: Oh wow, I think the ntkrnlpa.exe is responsible for the error with the debugger, not the BSOD! Either I'll find another program or wait and see if vlk got my original minidump.
Title: Re: Bluescreen of Death
Post by: alistair94 on January 21, 2010, 11:44:08 AM
I installed 5 over 4.8 yesterday on a Dell Inspiron 6400 running W7 and have since had two BSOD's when web browsing using IE8. I don't have PowerDVD installed, give it a day or two but looks like I may have to go back a version - disappointing as I like it.
Title: Re: Bluescreen of Death
Post by: ath on January 21, 2010, 11:44:41 AM
I uploaded the file but i'm not sure that everything went ok. Filename is ath0120_Full.zip 707MB.

Can someone confirm that the file went through?
Title: Re: Bluescreen of Death
Post by: maugrimx on January 21, 2010, 02:46:33 PM
about 20 minutes in the full scan i got bluescreen.
Title: Re: Bluescreen of Death
Post by: mduz on January 21, 2010, 08:26:22 PM
Dell Insp 530 w/ Vista 32 sp2. Uninstalled 4.8 and installed 5 this morning. I too have had 1 bsod/reboot while browsing w/ IE8. No Power DVD installed.
Title: Re: Bluescreen of Death
Post by: zahradnik on January 21, 2010, 10:19:44 PM
Cybelink removed and now working fine. Thnx.
Title: Re: Bluescreen of Death
Post by: brt on January 21, 2010, 11:11:51 PM
You will probably find that removing Cyberlink does not solve the issue... at least it didnt for me.
Title: Re: Bluescreen of Death
Post by: Peter Koster on January 21, 2010, 11:29:46 PM
I don't have this file, not in the cyrberlink nor in the windows folder...
Title: Re: Bluescreen of Death
Post by: slider03 on January 22, 2010, 02:16:00 AM
I had the BSOD memory dump happen to me twice while web surfing today. I don't even have Power DVD installed.
I've gone back to 4.8 until this issue's resolved.

Title: Re: Bluescreen of Death
Post by: brt on January 22, 2010, 05:09:22 PM
Wonder what the status on fixing this is  ???
Title: Re: Bluescreen of Death
Post by: slider03 on January 22, 2010, 05:13:16 PM
So, is it because the behavior shield is causing issues?
I've been reading this in other threads as well.

Title: Re: Bluescreen of Death
Post by: kstruck on January 22, 2010, 05:20:15 PM
I have version 5 installed on two machines, neither running Cyberlink and both suffer from BSOD a couple times since installing version 5.  My mother just called me this morning since she installed Version she got a BSOD this morning.  She also isnt running Cyberlink.  Mom is running Vista.  My two machines are running Windows 7 Ult.  No BSOD with any of these machine while running 4.8.

Looking forward to a fix.  I lost about 40 minutes worth of work on a huge PowerPoint yesterday which really sucked.

Title: Re: Bluescreen of Death
Post by: PhilR on January 22, 2010, 05:25:12 PM
So, is it because the behavior shield is causing issues?
I've been reading this in other threads as well.
The only way to find out is for those reporting bluescreens to modify their Avast 5 installation to remove the Behaviour Shield and report back if this fixes the issues for them.

It seemed to for me, but it may be too soon to tell.

Phil
Title: Re: Bluescreen of Death
Post by: Senior Junior on January 22, 2010, 05:31:26 PM
Hi,Crash dump is sent to diagnostics
Auto reboot at startup Windows

Crash dump directory: C:\WINDOWS\Minidump

On Thu 01.21.2010 20:45:05 your computer crashed
This was likely caused by the following module: aswsp.sys
Bugcheck code: 0x10000050 (0xA8A56000, 0x0, 0x8053A593, 0x0)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini012110-03.dmp
file path: C:\WINDOWS\system32\drivers\aswsp.sys
product: avast! Antivirus System
company: ALWIL Software
description: avast! self protection module

My configuration ,Windows XP SP3, Avast 5 Home +Commodo (only firewall, active guard disable)+Spyware  Doctor(ThreadFire disable)

Returned back on to 4.8 version

P.S.
Find temporally solution to prevent BSOD and returned to  Avast 5 and Power DVD, works fine :)

In Setting /Troubleshooting menu
Mark  “Load avast! Services only after loading other system services”
 
Title: Re: Bluescreen of Death
Post by: mrm1 on January 22, 2010, 07:57:37 PM

So, is it because the behavior shield is causing issues?
I've been reading this in other threads as well.
The only way to find out is for those reporting bluescreens to modify their Avast 5 installation to remove the Behaviour Shield and report back if this fixes the issues for them.

It seemed to for me, but it may be too soon to tell.

Phil

I have had troubles with Avast5 with BSOD on bootup, tried removing Cyberlink with no luck, finally I reinstalled 5 without the Behaviour sheild, and all is now running, Cyberlink included.
Title: Re: Bluescreen of Death
Post by: pbombart on January 22, 2010, 08:19:18 PM
Same problem with me bought version of avast 5 internet security , I sent a ticket no answer (not serious) . The problem is not coming from the shield ... No powerDVD , so I reinstalled the avast pro 4.8

So my 40 €  are lost , this is a pity  I'm wainting for a fast fix
Title: Re: Bluescreen of Death
Post by: greenhatch on January 22, 2010, 08:35:13 PM
Hi. I suffered my very first blue screen of death today on my two year old laptop (Vista home premium) and I hope nobody minds if I assume it might be due to the Avast5 I updated to this week. I've no idea how to read a minidump file so I attach it herewith if someone could check out if the bsod was caused by Avast please.
 I should say that I've not had any malfunctions otherwise and Avast5 seems to be working well on my laptop. Thanks
Title: Re: Bluescreen of Death
Post by: kstruck on January 22, 2010, 09:05:54 PM

P.S.
Find temporally solution to prevent BSOD and returned to  Avast 5 and Power DVD, works fine :)

In Setting /Troubleshooting menu
Mark  “Load avast! Services only after loading other system services”
 


Thanks for the info, so far no BSOD since I made this change.
Title: Re: Bluescreen of Death
Post by: slider03 on January 23, 2010, 05:08:08 AM
Still no official word on this one?

Title: Re: Bluescreen of Death
Post by: garrett on January 23, 2010, 11:36:07 AM
 :'( It's really sad that we don't have any official answer by the developers on this one. I only hope that this silence is due to the fact that they are working hard on it, because this is a really serious issue.
Title: Re: Bluescreen of Death
Post by: Diazruanova on January 23, 2010, 06:01:08 PM
:'( It's really sad that we don't have any official answer by the developers on this one. I only hope that this silence is due to the fact that they are working hard on it, because this is a really serious issue.

They can not answer because they are too busy reading lots of dumps ( mini´s, kernel´s etc.) from users having BSOD problems !!! ;D
Title: Re: Bluescreen of Death
Post by: garrett on January 23, 2010, 06:24:14 PM
Yep, they have a lot of work to do ;D
Title: Re: Bluescreen of Death
Post by: buttoni on January 23, 2010, 06:36:30 PM
FWIW I have a new HP Pavilion running Win7x64 Home Premium.  Installed Avast5 2 days ago.  I also have Cyberlink DVD Suite Deluxe pre-installed by HP and used it just yesterday for the first time to make a data disk of files.  I experienced no problems error messages; no BSOD and have had no bootup issues either. 

I've experienced absolutely no problems with Avast5 Free Edition.  FWIW, here's how I went about installing it:  D/L'd fresh copy Avast5 Home and fresh copy of aswClear.exe removal tool.  In normal mode, turned off Avast4.8 real time protection (probably unnecessary, but wasn't sure).  Rebooted into safe mode.  Uninstalled  Avast 4.8 via via Win7 Programs & Features, Uninstall.  Rebooted into safe mode and ran aswClear.exe removal tool from Alwil website to be sure there were no remnants of 4.8.  Rebooted once again into safe mode and ran Avast5 installer with no error messages. 

Rebooted into Normal mode and the Avast system tray icon came up pretty as you please without any exclamation marks.  Icon said "Your System is Secured" when moused over.  Opened GUI to tweak my settings and shields.

Maybe Safe Mode uninstall/install and all those reboots between steps made a difference, as I've not had a bit of troublel with Avast5 Home Free edition. 
Title: Re: Bluescreen of Death
Post by: gideond on January 23, 2010, 09:53:23 PM
I ran into the same problems. I uninstalled all versions of Avast and ran the cleanup tool. Then I rebooted and reinstalled Avast 5. I was not prompted to reboot this time and everything seemed to be working fine. Then I rebooted and it blue screened again shortly after the desktop opened. I ran it for almost a half hour before the reboot with no issues. For me at least it something during startup causing issues. I'm back to 4.8 for now as well. I run a small computer repair business and have several customers set up with Avast Home. I hope my emails reach them before the update does. This so soon after the major false positive issue is seriously making me question my confidence in Avast. I hope things are worked out quickly. For a long time I had no issues with Avast. I'm hoping these issues are quickly fixed and no new ones appear.
Title: Re: Bluescreen of Death
Post by: savage2000wwe on January 24, 2010, 12:44:36 AM
Hi everyone,

I have been using Avast for several years with NO Problems during this time.

Upgraded from version 4.8.1368 to version 5.0.377 a few days ago.   I thought everything was fine until about 15 minutes after the restart whereby I then received the BSOD.   I thought it was a once off as I had never received one of these screens before (although I had heard of them).   Anyway, restarted my PC and, again, after about 15 minutes the BSOD appeared.   Tried one more time (restart) and the same thing happened.

Uninstalled Avast 5, restarted PC, used CCleaner to wipe away file extensions etc.   Computer has worked fine every since.   I did have the folder Power dvd in my programs folder which I have deleted (I wasn't using it anyway).

PC still doing well - even after being on for 10 hours.   Will wait for an Avast update to hopefully correct the issue before installing it again.

Cheers...Paul

P.S.
If anybody wants to reinstall version 4.8.1368 go to:
http://www.filehippo.com/download_avast_antivirus/6635/
Title: Re: Bluescreen of Death
Post by: jhwilen on January 24, 2010, 07:23:54 AM
I had the same issues, plus more.  Avast has been a great product, but I have stopped using them, can't mess around with the problems.  Hope everything works out for you.  Tech support I am sure will be busy working out bugs.
Title: Re: Bluescreen of Death
Post by: greenhatch on January 24, 2010, 09:56:02 AM
I had a second blue screen and attach the minidump herewith for Alwil to utilise. I am unable to read the file myself, however after my laptop had restarted, I got a NetLimiter2 Monitor popup warning (I got that on the first time too if that info is of any use). I'm not seeing any Alwil posts reacting in this thread so I can only presume they are using all these minidumps attached and uploaded to look into the widely reported blue screens.
I look forward to an early 5.0 program update.
Title: Re: Bluescreen of Death
Post by: Gohoos81 on January 24, 2010, 09:57:21 AM
I have PDVD7 Ultra, 8 Ultra and 9 Ultra installed on my desktop.  I mentioned several days ago that I renamed the folders of 7, 8 and 9 and the problem went away with the BSOD page fault in XP SP3 with avast! free v5.  It is now several days later and I have not had any BSODs.  I did this with my laptop and other desktop (which have the same configuration), and while they were having the same BSOD issue, after renaming the folders, there is no such BSOD, and the system is stable.  It is not clear which version of PDVD is causing the issues, but I would suspect v7 and v8 do but not v9, as I can run v9 and avast at the same time without crashes.  The problem has been narrowed down somewhat, so it shouldn't take too long to come up with a fix.  If someone could post when a fix for this has been issued, that'd be helpful.  I'd like to rename the folders in time....
Title: Re: Bluescreen of Death
Post by: yaslaw on January 24, 2010, 10:34:30 AM
Hi greenhatch,

I've just looked in your minidump, (I was just curious) and IMHO (but I'm not expert) blue screen was caused by driver st330.sys which I believe belongs to Speedtouch modem driver..
But it will be best to wait for any response from Alwil anyway ;--)
Title: Re: Bluescreen of Death
Post by: greenhatch on January 24, 2010, 11:24:25 AM
Hi greenhatch,

I've just looked in your minidump, (I was just curious) and IMHO (but I'm not expert) blue screen was caused by driver st330.sys which I believe belongs to Speedtouch modem driver..
But it will be best to wait for any response from Alwil anyway ;--)

Thanks for your info yaslaw. I do use a Speedtouch modem so here's hoping that Alwil are able to make Avast5 work with Speedtouch, as I never experienced a blue screen ever on my two year old laptop until I upgraded from 4.8.
Title: Re: Bluescreen of Death
Post by: yaslaw on January 24, 2010, 11:36:52 AM
maybe you should try to upgrade drivers (is up to date?) before Alwil will look in to it (I believe that they have a plenty of minidump right now to analyse) and this will solve you problem?
Title: Re: Bluescreen of Death
Post by: greenhatch on January 24, 2010, 12:17:10 PM
maybe you should try to upgrade drivers (is up to date?) before Alwil will look in to it (I believe that they have a plenty of minidump right now to analyse) and this will solve you problem?
I already have the latest Vista driver for my Speedtouch modem.
Title: Re: Bluescreen of Death
Post by: Sanksoft on January 24, 2010, 02:58:06 PM
I have Acer Aspire 2930Z laptop with Windows 7 Home premium 32bit just upgraded from Vista. Clean upgrade.

I installed Avast 5 Internet security with licence for 3 years and there were no problems until I decided to install Cyberlink PowerDVD 8 Ultra (legal copy). Just at the end of PowerDVD installation I got BSOD and computer restated. I could not start windows any more in normal mode, and even had to restart two times to get in safe mode.

I could not uninstall PowerDVD because installation did not finish correctly, but I manage to make windows restore to a point before PowerDVD installation and now all is OK.

Same happened to my friend on Windows XP SP3 Home with installed PowerDVD 8 Ultra, and after installation of Avast 5 Free. Installation of Avast went OK, but after restarting, windows refused to boot correctly. He managed to uninstall Avast 5 free in safe mode and everything get back to normal.

I payed for both programs and I want to use them on same computer. I really like Avast and use it for long time. First as Free, then I upgrade to Pro, and now to Internet Security. Still think is one of the best antivirus programs. But PowerDVD I also like and need so what now?

Can you please do something about that?
Thank you
Title: Re: Bluescreen of Death
Post by: Wibbler on January 24, 2010, 06:33:38 PM

Just adding my voice as a paying customer. I have 3 laptops and two desktops running Avast Pro. Upgraded one Win7 Desktop to version 5, no problem. Upgraded an Acer 5720 running Vista to version 5 and get BSOD on bootup every time. Had to boot into safe mode and found Control Panel crashed each time.  :o So had to run appwiz.cpl to uninstall Avast. This machine does not run Cyberlink, PowerDVD or any unusual software, just MS Office. Have reverted to AVG on this machine.

Have sent dump. Poor show for a major release. Not expected.

>:(

Title: Re: Bluescreen of Death
Post by: zone12 on January 24, 2010, 06:53:04 PM
Ok well this has affected one of my lesser computers already, I am wondering about the time this update came out. Mountain time please.
Title: Re: Bluescreen of Death
Post by: Pacifica on January 24, 2010, 08:04:46 PM
To fix the problem try this.

Settings>Troubleshooting and check "Load avast! services only after loading other system services.

I was also getting the blue screen, and once I did this it stopped.
Title: Re: Bluescreen of Death
Post by: zone12 on January 25, 2010, 01:38:52 AM
So is this problem still going on or can we go back to using our computers?
Title: Re: Bluescreen of Death
Post by: zone12 on January 25, 2010, 01:39:57 AM
Ok I've got a question, does avast 4.8 automaticly install 5.0 or do I have to comfrim it with the green box pop up?
Title: Re: Bluescreen of Death
Post by: kstruck on January 25, 2010, 03:06:10 AM
To fix the problem try this.

Settings>Troubleshooting and check "Load avast! services only after loading other system services.

I was also getting the blue screen, and once I did this it stopped.

This fix does not work for me.  I help my local HOA with their computer issues and several of them took my advice last year and are now using Avast Home addition.  When I informed them of the upgrade, most went ahead and did the upgrade.  Of the 12 who did upgrade 7 of them are having BSOD issues.  None of them are using Cyberlink.  What I have been noticing on my two machines is that the BSOD only happens when IE 8.x is open.  When I spoke to the 7 people who are having issues, they all said the same thing, they were surfing the internet using IE8 when the BSOD happened.  I asked them to try using Firefox instead and none of them, including me have had a problem with the BSOD since.  I went as far last night in uninstalling Avast from Mom's computer and downloaded and installed AVG on her machine.

I am quite surprised that this issue has still not been addressed and fixed.  This is a major problem that should have been worked on all weekend.  That is not to say they have not been working on it all weekend, but I really expected a fix to this by now. 

Title: Re: Bluescreen of Death Solution ?
Post by: krgoodwin on January 25, 2010, 04:17:46 AM
I had BSDs on two two machines with Internet Security 5 and received a new driver from avast to replace aswSP.sys in the system32 driver folder.  The new driver seems to have fixed the BSD problems.  On one machine, I got a BSD (page fault) as soon as I rebooted from the installation which forced me into the Safe Mode.  In the Safe Mode, avast isn't run so I was easily able to replace the aswSP.sys driver.  The instructions I received from avast had me disable the self-protection module but I found this step totally unnecessary.  They sent me both a 32-bit Windows and a 64-bit Windows aswSP.exe file replacement.  On the second computer, Internet Security 5 installed without a problem but over the next two days I experienced random BSDs that quickly threw me into a restart. I haven't seen BSDs since Windows 95 so suspecting the same avast problem, I replaced the aswSP driver on my second machine and I have not had any BSDs for the last two days.
Title: Re: Bluescreen of Death
Post by: slider03 on January 25, 2010, 04:24:47 AM
So, has this update been made available to everyone?

It would be nice to hear from an official person on this situation.

Title: Re: Bluescreen of Death
Post by: artyfewnote on January 25, 2010, 10:12:53 PM
Hi all

I've got this problem too, regular BSoD in aswSP.sys.

It's a new laptop, just bought yesterday.. no Cyberlink installed.

I was just about to flatten it to take it back to the shop, but having seen this thread I think I'll install 4.8 instead (like my current laptop has) and see what happens...

Watching with interest!
Title: Re: Bluescreen of Death Solution ?
Post by: kstruck on January 25, 2010, 10:42:40 PM
I had BSDs on two two machines with Internet Security 5 and received a new driver from avast to replace aswSP.sys in the system32 driver folder.  The new driver seems to have fixed the BSD problems.  On one machine, I got a BSD (page fault) as soon as I rebooted from the installation which forced me into the Safe Mode.  In the Safe Mode, avast isn't run so I was easily able to replace the aswSP.sys driver.  The instructions I received from avast had me disable the self-protection module but I found this step totally unnecessary.  They sent me both a 32-bit Windows and a 64-bit Windows aswSP.exe file replacement.  On the second computer, Internet Security 5 installed without a problem but over the next two days I experienced random BSDs that quickly threw me into a restart. I haven't seen BSDs since Windows 95 so suspecting the same avast problem, I replaced the aswSP driver on my second machine and I have not had any BSDs for the last two days.

What?  Why isn't this available to everyone? 
Title: Re: Bluescreen of Death
Post by: anjak-j on January 25, 2010, 11:57:43 PM
Had the BSOD happen to me.  Running Win7 32-bit on a Packard Bell Easynote TJ65.  I was just browsing around on Firefox when it happened - clicked a link and poof, dreaded blue screen.

I do have PDVD8 installed, however, I was not doing anything with it at the time.

[WinDbg text attached]
Title: Re: Bluescreen of Death
Post by: fatbellybinky on January 26, 2010, 08:04:26 AM
I put the new version 5 on three systems over the weekend. One was an older Acer laptop, another was my son's Acer Aspire 5720 and the third was my own oldish desktop system. Both laptops are running Vista Home Edition and my box is running XP with SP3. The only install I had BSOD on was my son's Acer 5720 which was already running 4.8 happily. I installed 5 over the top of 4.8 figuring that it would complain if it wasn't happy to upgrade. The install seemd to work OK but on restarting, two of the resident shields were disabled and refused to be enabled. I uninstalled Avast 5 and re-installed again. This time it worked OK and was able to do a full scan. Next day, it started giving BSOD on start up and despite removing it in safe mode, cleaning out all registry references to Avast and deleting any remaining avast directories I could find under Program Files and then installing again it still gave BSOD on startup. Eventually I gave up,  uninstalled it in safe mode and put 4.8 back on. That is now working fine but I still have several Avast directories under Program Files, namely Alwim Software, Alwil Software1 and then avast5 as well as avast4 under those. I've renamed the Alwil Software1 and the avast5 subdirectories for now and will delete them along with their contents after a couple of days of stable operation of the laptop. The Cyberlink DVD program is NOT installed on this laptop but there is a Cyberlink PowerProducer application which was included in the pre-installed Vista image that came on the laptop.  I'll be sticking with 4.8 on my son's laptop, at least until  5 is sorted out as I can do without the hassle :-(
Title: Re: Bluescreen of Death
Post by: Timmi.C on January 26, 2010, 12:02:11 PM
Try to disable this feature. I'm disabling everything works fine.

(http://i47.tinypic.com/1z6ci36.png)
Title: Re: Bluescreen of Death
Post by: Iangho on January 26, 2010, 12:30:45 PM
To fix the problem try this.

Settings>Troubleshooting and check "Load avast! services only after loading other system services.

I was also getting the blue screen, and once I did this it stopped.

Thanks for posting this as it allowed me to install Avast 5 ;D

I did notice my BSODs were occurring at the Restoring Network Connections stage of logon.

I use wireless. What % are using wireless with BSODs?

Ian
Title: Re: Bluescreen of Death
Post by: fatbellybinky on January 26, 2010, 01:22:19 PM
My son's Acer certainly uses wireless but I've reverted it back to V4.8 now for stability.  I assume you would need to make the settings change to V5 in Safe Mode as Windows will BSOD before to can get in to a normal startup session. Although V5 seems to be running OK on my XP system and I haven't noticed any particular slowing down, I'd be interested to know of any settings that may be worth tweaking to avoid any performance issues. My box is only a 1.4GHz AMD so not a speed machine at the best of times :-)
Title: Re: Bluescreen of Death
Post by: Jack 1000 on January 26, 2010, 02:32:45 PM
No Blue Screen of Death,

But when I installed 5.0 over 4.8 the program would sometimes freeze when visiting the Help menu especially when viewing the Behavior Shields in the new GUI.  This happened about 50% of the time, resulting in 5 freeze-ups,

I would often wait for several minutes before opening up the GUI and thought I would try to reproduce the error.  Go into the GUI, access Help and you get a 50% chance of a crash and the only solution is to hit the Power Button for rebooting.

I could not uninstall Avast through the Clean Up utility because I was getting some error message.  I also did not know the path/file name it wanted.  However, a check of the hidden folders, I was looking for anything resembling Avast and did not find it.

At any rate, I did COMPLETELY uninstall 5.0 from Add/Remove Programs and did a reinstall.  Got a new license key, UNCHECKED the "Enable advanced graphic interface" or something like that in Basic settings and am just staying out of the Help file because now it seems to be working well.  I did submit a response ticket and bug report.

I do like version 5 better than version 4 and can feel the difference in less memory used.  I would say DON'T just over-ride version 4.  Remove it through Add/Remove programs and than get Version 5 and a new license key.

Everyone should get a fresh install and new license for best results.

Updates have gone great!  It's just getting over those little initial installation "humps."  I would hope that the next bug fix will take of these things, because once these issues are resolved, this program will be phenomenal!

Jack
Title: Re: Bluescreen of Death
Post by: Ed_H on January 26, 2010, 06:10:29 PM
My wife got a BSOD on her Vista SP2 laptop just browsing this morning with IE8. Only other security software installed is DefenseWall 2.56.
Mini dump emailed to VLK.
Title: Re: Bluescreen of Death
Post by: greenhatch on January 26, 2010, 09:45:37 PM
For what it's worth, I have not suffered another blue screen since I turned off behavior shield.
Title: Re: Bluescreen of Death
Post by: PhilR on January 27, 2010, 01:19:37 AM
For what it's worth, I have not suffered another blue screen since I turned off behavior shield.
Nor have I.  Others don't appear to be so lucky, though.
Title: Re: Bluescreen of Death
Post by: alistair94 on January 27, 2010, 01:23:32 AM
Back to 4.8 here on all three PC's - don 't need this hassle, BSOD's every day, aint seen them for years!
Title: Re: Bluescreen of Death
Post by: camphill on January 27, 2010, 02:26:55 AM
Anyone have a link for 4.8?

Title: Re: Bluescreen of Death
Post by: DavidR on January 27, 2010, 02:35:02 AM
The http://www.avast.com/eng/download-avast-home.html#tab4 (http://www.avast.com/eng/download-avast-home.html#tab4) is where you can get it.
Title: Re: Bluescreen of Death
Post by: davemc759 on January 27, 2010, 03:10:52 AM
I have the same problem here on one of the computers using 5, the other (this one) is fine. Installed 5 and can no longer use the machine; BSOD within minutes of operation. Cyberlink is not installed.
Title: Re: Bluescreen of Death
Post by: Jack 1000 on January 27, 2010, 04:13:43 AM
Ok I've got a question, does avast 4.8 automaticly install 5.0 or do I have to comfrim it with the green box pop up?


Overriding 4.8 with 5.0 is NOT recommended.  You should close out of 4.8 and stop the protection before installing Avast 5.0.  Than go to Control Panel, and Add/Remove Programs to uinstall 4.8.  After 4.8 has been removed, install 5.0.  Upon two minutes or less after reboot, your Virus Definitions will auto update.  Than open the program and get your new license key:  (You need to be on-line to do this.)

1.) Go to Maintenance.

2.) Click on the Registration Button.

3.) Fill out the on-line form and submit it.

4.) You will than get your license key and will be protected for 12 months.  After that time, just repeat the above process by going under the Maintenance tab and filling out the form again to renew.

Jack
Title: Re: Bluescreen of Death
Post by: kstruck on January 28, 2010, 04:39:25 PM
I find it incredible that no one from Avast has attempted to address this issue. 
Title: Re: Bluescreen of Death
Post by: tobykim on January 28, 2010, 04:41:53 PM
They're al hiding I've given up and put Avira on and it works great
Title: Re: Bluescreen of Death
Post by: igor on January 28, 2010, 04:45:04 PM
I find it incredible that no one from Avast has attempted to address this issue. 

Erm, maybe you should have looked at the topmost threads first?
http://forum.avast.com/index.php?topic=54491.0
Title: Re: Bluescreen of Death
Post by: PhilR on January 28, 2010, 04:54:11 PM
They're al hiding I've given up and put Avira on and it works great

I think they're all working hard to fix the problems.

Fortunately, I haven't had any BSODs with the current builds, just that annoying hang at the end of install (which seems to affect only a few of us on these forums).