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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sapient on January 22, 2010, 12:21:13 PM

Title: ashbase.dll missing
Post by: sapient on January 22, 2010, 12:21:13 PM

I just upgraded from version 4.8 to version 5 and I get an error that ashbase.dll is missing and the program does not start
I tried repairing the installation, but I still get the same error. Now what?

Title: Re: ashbase.dll missing
Post by: .: L' arc :. on January 22, 2010, 12:29:49 PM

Please try installing from scratch. Download you preferred avast! 5 edition here (http://www.avast.com/index).

After the download, disconnect from the internet and uninstall your current antivirus. Reboot then install avast!.

Title: Re: ashbase.dll missing
Post by: sapient on January 22, 2010, 12:40:38 PM

now, when I try to install avast 5 it is asking for a license file
I do not have a license file, only a license key for avast 4.8
now what?

Title: Re: ashbase.dll missing
Post by: .: L' arc :. on January 22, 2010, 12:53:07 PM

Are you using a Paid or Free version?

Title: Re: ashbase.dll missing
Post by: Pondus on January 22, 2010, 01:09:29 PM

If you have avast 5 free, you dont need a license key when registering online

see page 8 here
http://www.avast.com/documentation/quick-start-guide-free-en-ww.pdf

Title: Re: ashbase.dll missing
Post by: cska133 on January 22, 2010, 02:01:51 PM

and if using Avast pro?

Title: Re: ashbase.dll missing
Post by: Pondus on January 22, 2010, 02:11:44 PM

Quote from: cska133 on January 22, 2010, 02:01:51 PM

and if using Avast pro?

then you need a key, that is what you have paid for, if you have a 4.8 pro key it will/should work on 5.0 pro
You can install the 5 on top of the 4.8 and it will the read the key from the 4.8 (this also will/should work on free)
But there seems to be some problems to the program after doing this, so i would do a clean install

remove the 4.8 with the uninstall tool before installing 5

Title: Re: ashbase.dll missing
Post by: cska133 on January 22, 2010, 02:15:53 PM

there are problem yes http://forum.avast.com/index.php?topic=53948.0  :(

so this upgrade option ("install over") is doesnt bring anything