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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jeffj4873 on January 24, 2010, 02:31:24 AM

Title: Still to many problems with 5.0.377 and XP3
Post by: jeffj4873 on January 24, 2010, 02:31:24 AM
5.0.366 was constant BSOD's, Based on Vik's response I loaded 5.0.377 to see how it did and still had intermiddant BSOD's. 5.0 is still not stable in XP3 envirment. I finally went back to 4.8 for it's stability, at least during tax time. The guys have more work to due on 5.0, at least in XP enviroment.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: mokkaman on January 24, 2010, 02:33:59 AM
yup avast 5 doesnt work on my xp too...recovered xp using system restore n now back with 4.8!
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: DavidR on January 24, 2010, 03:44:11 AM
I guess I'm lucky then as I have it in XP Pro SP3 and no problems, so this can't be an across the board issue with XP. But what it could be is somewhat of a mystery.

Did you not send Vlk the dump files for the BSODs on 5.0.377 ?
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: jeffj4873 on January 24, 2010, 04:21:15 AM
Never done that nor do I know how or Vik's address. Only been on this board a couple of months
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: Avastfan1 on January 24, 2010, 04:39:29 AM
I have had mixed results on my Window$ XP Pro $P3 system.

A minor fuck-up with the installation freezing right at the end with 'Error: cannot contact server' was the first bug. Manual reboot and everything seems to be ok.

The only other thing is Avast seems to be raping Firefox ---> http://forum.avast.com/index.php?topic=54176.0 (http://forum.avast.com/index.php?topic=54176.0)

Thank Christ I've not had any BSODs!

Hope that helps!
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: mkis on January 24, 2010, 04:45:07 AM
I guess I'm lucky then as I have it in XP Pro SP3 and no problems, so this can't be an across the board issue with XP. But what it could be is somewhat of a mystery.

Did you not send Vlk the dump files for the BSODs on 5.0.377 ?

+1

So far both computers running avast! Free are going fine
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: Vladimyr on January 24, 2010, 04:46:03 AM
I've have 5.0.377 IS on 3 office machines with XP Pro SP3 since last week, all working flawlessly but they may not be being "extended" by our users.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: mokkaman on January 24, 2010, 04:54:10 AM
hey the problem WILL occur in windows xp sp3+avast 4.8 pro when upgraded to avast 5 PROFESSIONAL edition.. im sure about it..try out if u want..ive checked wit my frnds too
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: lister on January 24, 2010, 05:04:11 AM
I had the slow connection (or pages not loading fully, or at all) and I traced it back to the 3rd party firewall.

If you have one, remove any old avast entries and on reboot it should ask for new rules when avast runs. Online armor will stop the avastui loading even if you set it to trust/allow until next boot.

Maybe this helps, maybe not.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: kadenk on January 24, 2010, 05:28:32 AM
i got one BSOD a few days after i installed on top of 4.8

I'm on vista 32 bit
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: ardvark on January 24, 2010, 08:47:45 AM
Thank Christ I've not had any BSODs!

Hi...

You can thank Him for a WHOLE lot more than that! See my first signature link below. ;)

Can we watch the language a bit? :)

God bless :)
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: akama1 on January 24, 2010, 09:17:33 AM
hmmmmmmmmmmmmm seems there is still a lot of bugs with avast 5. maybe they might get most of these unstability,slowdown issues and BSODs on the next program update or maybe the next one after the next well i hope so. all i wanna say is y isn't the bahavior shield taking any action same goes to the heuristics.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: gizbar on January 24, 2010, 09:50:41 AM
It has been noted by quite a few users on these forums that the upgrade path from 4 to 5 isn't working anything like it should. It has been recommended that everybody uninstalls version 4 completely, using the cleaner tool if necessary, then installs version 5 from scratch.

My install of version 5 with xp home sp3 is working great.

Can't remember what the cleaner tool is called, I'm sure somebody will chip in...

regards, Gizbar.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: RedFan on January 24, 2010, 10:06:48 AM
i got one BSOD a few days after i installed on top of 4.8

I'm on vista 32 bit
You should try to do a clean install, when i read all the comments on this forum, its better to uninstall first & do a clean install of v.5

How to uninstall our software using aswClear.exe:   http://www.avast.com/uninstall-utility


What service pack do you have on your vista? some people did a upgrade to SP2 and solved the problem with avast.
Avast Running fine on my Windows 7 computer and also on my notebook with XP sp3
On my wife's notebook with vista 32bit SP2 no issues so far.

Greetz
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: DavidR on January 24, 2010, 04:41:32 PM
Never done that nor do I know how or Vik's address. Only been on this board a couple of months

His email is on the left of all his posts.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: DavidR on January 24, 2010, 04:50:49 PM
It has been noted by quite a few users on these forums that the upgrade path from 4 to 5 isn't working anything like it should. It has been recommended that everybody uninstalls version 4 completely, using the cleaner tool if necessary, then installs version 5 from scratch.

Lets not lose sight of the fact that this is a support forum so those that don't experience problems are hardly likely to turn up and say they have no problems, so at times this can appear to be skewed. Whilst there is no doubt that people are having problems as they are posting, simply waiting for it to be fixed doesn't help much.

Where possible those that have had BSODs if they can upload the memory dump files giving the file a unique name (or email) it helps try to find the cause.

Upload them to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) - Using Internet Explorer, Connect to the link and drag the file into the window and drop it, that starts the upload, you don't have read access to this folder.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: jeffj4873 on January 25, 2010, 12:03:18 AM
Learn something new Everyday. It was Vik that told me to download and try .373 but he never mentioned sending him the dump files. DavidR thanks for telling me his email was there cause I hadn't noticed up to date.
Gizbar, thanks for the link but even the link causes me a crash and the windows memo that I have recovered from a serious error.
I saw mention that .377 was released now. I still don't think it should have been. Way to many BSOD listed on the board for the last 2 revisions to have been released.
I was even getting BSOD's after downloading a new program while I had 5.0.377 like everytime I added something new I would have to repair 377. HRBlock had a program called Cobalt or something like that which allowed you to back up files on the net. Downloaded that and .377 crashed. Point being , it is way to sensitive on XP3
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: MikeBCda on January 25, 2010, 06:55:08 AM
I went the over-install route from 4.8 to 5 (free versions in both cases), and have had no system problems on my XP-SP3 (meaning primarily no BSODs, yet anyway).  One overall nuisance was that I had to reboot 2 or 3 times after the installation before some features (like for example the scan tab) became fully functional.  And it took a fair bit of playing around to get auto-updates to work properly -- thanks to David for noting that ticking the "dialup only" option seems to disable update checks regardless of your type of connection, unticking both choices fixed that beautifully. 

"Pause provider" seemed to be missing, but you can now opt to "stop" a provider for a predetermined length of time, e.g. 10 minutes or 1 hour, and not even have to remember to re-enable it.  Or, of course, if you finish whatever else that required pausing it (in my case, moving large numbers of files) earlier, you can always restart it at any time.

On my system, at least, the only thing I can find that's not working is auto-updates to the program itself.  And I think it's been made pretty clear by the Alwil team that that's not a malfunction, they just haven't finished working on that yet.

There's only one feature of the former versions dropped from v5 that I miss, and of course if I can't see it for looking I'd be delighted to have someone steer me to it.  That's the warning logs/journals/whatever that were internal to avast.  Oh, and another one I just remembered -- that "click for details" thing on the auto-update notification popup.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: Laskaris on January 25, 2010, 12:09:38 PM
Windows XP SP3. Avast 4.8 home  uninstalled through add/remove programs and Avast 5 free installed/rebooted and registered. Everything works like a charm. It is just a minor issue - if I manually resize AVAST window -make it smaller it takes its original size after few seconds after clicking on one of "cards". I can live with that though! Icon in system tray is a little bit ugly (I liked the old one) but it is question of taste - someone may find it nice. Thx Alvil!
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: GhOstMaStEr on January 25, 2010, 12:22:20 PM
it work perfect on my xp sp3. Juz uninstall using avast cleaner and u wont have any problem.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: privateofcourse on January 25, 2010, 01:04:54 PM
Lets not lose sight of the fact that this is a support forum so those that don't experience problems are hardly likely to turn up and say they have no problems, so at times this can appear to be skewed.

Hi, I have no problems  ::)  ;D
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: gideond on January 25, 2010, 01:05:05 PM
The cleanup tool doesn't help a thing in this case. It all depends on whether you have software like PowerDVD installed that triggers the conflict.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: Gopher John on January 25, 2010, 06:30:45 PM
Windows XP SP3. Avast 4.8 home  uninstalled through add/remove programs and Avast 5 free installed/rebooted and registered. Everything works like a charm. It is just a minor issue - if I manually resize AVAST window -make it smaller it takes its original size after few seconds after clicking on one of "cards". I can live with that though! Icon in system tray is a little bit ugly (I liked the old one) but it is question of taste - someone may find it nice. Thx Alvil!


Had same issue with resizing.  When I clicked on Summary after resizing, it would go back to the original larger size.  Resized again, closed the interface, restarted Windows, and the new resizing has been maintained since.  Evidently, not everything is written out to settings while the interface is open.
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: DavidR on January 25, 2010, 06:38:54 PM
Its working on my system, having resized the window, used the old window trick of pressing the Ctrl key and the X (close window) button and my changes stuck.

Subsequently any changes I have made have been retained. I don't know if some of you experiencing this problem are running limited user accounts that may discard changes (I don't know for certain, worth checking).
Title: Re: Still to many problems with 5.0.377 and XP3
Post by: Gopher John on January 25, 2010, 07:06:05 PM
I do know that some settings require Admin so it will be retained. See http://forum.avast.com/index.php?topic=54179.new;topicseen#new (http://forum.avast.com/index.php?topic=54179.new;topicseen#new)

Title: Re: Still to many problems with 5.0.377 and XP3
Post by: jeffj4873 on January 25, 2010, 09:01:59 PM
The cleanup tool doesn't help a thing in this case. It all depends on whether you have software like PowerDVD installed that triggers the conflict.
.

Gideond. That is part of my missing puzzle. I have powerdvd loaded also. Explains where the driver conflict could be coming from