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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Silent Assassin on January 27, 2010, 04:42:36 PM

Title: [5.0.393] Computer unresponsive [SOLVED]
Post by: Silent Assassin on January 27, 2010, 04:42:36 PM
Hello there :)

I've just experienced a full pc freeze on my XP SP3 machine. My puter became completely unresponsive, even mouse was not moving.
I've invoked a manual memory dump. I am going to compress it and send it to your ftp when it has finished dumping.

The freeze occured when avast has almost finished its instalation.

Best regards
Title: Re: [5.0.393] Computer unresponsive
Post by: Vlk on January 27, 2010, 04:47:06 PM
Yes please submit the dump as soon as you can... am eager to see it. Glad the CrashOnCtrlScroll trick worked.

Thanks much
Vlk
Title: Re: [5.0.393] Computer unresponsive
Post by: Silent Assassin on January 27, 2010, 04:59:54 PM
Yes please submit the dump as soon as you can... am eager to see it. Glad the CrashOnCtrlScroll trick worked.

Thanks much
Vlk
I don't know what has gone wrong but I cannot find the dump file in the windows folder. The only dump file located there is dated at 2010.01.15 :-[.

Shall I check the option "replace all existing files" (or something like that) in the Startup and Recovery settings?

I'll try to get another dump.
Title: Re: [5.0.393] Computer unresponsive
Post by: ath on January 27, 2010, 05:02:51 PM
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.
Title: Re: [5.0.393] Computer unresponsive
Post by: igor on January 27, 2010, 05:03:14 PM
The full (or kernel dump) is always only one - MEMORY.DMP.
I guess you can rename the existing one so that you'll know when a new one is created.
Title: Re: [5.0.393] Computer unresponsive
Post by: Avastfan1 on January 27, 2010, 05:03:38 PM
What is the "CrashOnCtrlScroll trick"?

How can you invoke a manual "dump"? It doesn't involve having eaten a nasty vindaloo yesterday does it?

Would it help if I also sent a dump to Alwil? (That is not meant ironically).

Avastfan1
Title: Re: [5.0.393] Computer unresponsive
Post by: Silent Assassin on January 27, 2010, 05:06:09 PM
What is the "CrashOnCtrlScroll trick"?

How can you invoke a manual "dump"? It doesn't involve having eaten a nasty vindaloo yesterday does it?

Would it help if I also sent a dump to Alwil? (That is not meant ironically).

Avastfan1
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71&nav=0,1,20
Title: Re: [5.0.393] Computer unresponsive
Post by: ath on January 27, 2010, 05:13:33 PM
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.

I forgot to mention that after i disabled BS no freezes since.
Title: Re: [5.0.393] Computer unresponsive
Post by: Vlk on January 27, 2010, 05:22:40 PM
ath, thanks for the dump. Just looking at it now.
Title: Re: [5.0.393] Computer unresponsive
Post by: Hermite15 on January 27, 2010, 05:31:29 PM
I have similar problems with Win7 32-bit Ultimate except that the installation went ok.

Vlk i sent the dump ath0127_Full.zip it should be there now.

I forgot to mention that after i disabled BS no freezes since.

 ;D this  ;)
Title: Re: [5.0.393] Computer unresponsive
Post by: Silent Assassin on January 27, 2010, 05:33:19 PM
I don't know if my dump is still needed but, nevertheless, I'm uploading it to your ftp.

The file is called Silent_dump.7z. It should be yours in a little over an hour.

The full (or kernel dump) is always only one - MEMORY.DMP.
I guess you can rename the existing one so that you'll know when a new one is created.
Had I known that, I wouldn't have deleted the dump and blue-screened my little lappy once again 8) :P.
Title: Re: [5.0.393] Computer unresponsive
Post by: Vlk on January 27, 2010, 05:44:18 PM
ath, THANKS for the dump. This is what I needed. I see the problem now.
Gimme an hour to fix it and make another build.

Thanks much
Vlk
Title: Re: [5.0.393] Computer unresponsive
Post by: ath on January 27, 2010, 05:55:37 PM
nice to hear that it was helpful!
Title: Re: [5.0.393] Computer unresponsive
Post by: Silent Assassin on January 27, 2010, 06:36:12 PM
The file has been uploaded.
Hopefully it will help you ;)
Title: Re: [5.0.393] Computer unresponsive
Post by: Vlk on January 27, 2010, 10:01:22 PM
We'd be very grateful if you could test v5.0.394.
http://forum.avast.com/index.php?topic=54491.0

Thanks
Vlk
Title: Re: [5.0.393] Computer unresponsive
Post by: ath on January 27, 2010, 10:19:16 PM
So far everything seems to be working now! (5.0.394).

Thanks!
Title: Re: [5.0.393] Computer unresponsive
Post by: Silent Assassin on January 27, 2010, 10:32:31 PM
So far everything seems to be working now! (5.0.394).

Thanks!
The same here :)

Thanks alwil!