Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stone2 on January 28, 2010, 09:53:21 AM
-
After installing avast 5 the avast icon won't show up in the task bar along with several other programs I usually have running. Check task manager and they are running just not showing up in the task bar.
Anyone else have this issue?
-
Got the same problem - in my case it's only the avast 5.0 icon that doesn't show up. In order to see it I need to open the avast 5 application, uncheck "Show Icon in Taskbar" in Settings, and re-check it. The icon then shows up. Tried doing the above, then rebooting, but still same problem. Small annoyance but would like to see some resolution to it.
-
And you have tried avast repair? and rebooting
For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.
-
Yup - did a repair and then rebooted. Same problem - no tray icon in Windows. Only way I can get it is to open the avast 5 program, open the settings menu, then close the menu. Icon then shows up.
-
Same here, did a repair re-booted still same problem.
Anyone have any other suggestions?
Cheers
-
This tray icon problem was already fixed (I think in pre-release 394 build), official release will be available within a hour.
-
Nope - just updated to 5.0.396, rebooted, and still missing the icon. Everything else seems to work OK - just no tray icon.
-
Just one more piece of information about the missing tray icon. I have uninstalled and reinstalled twice (latest version 5.0396) (plus using awsclear.exe in safe mode) and still cannot get the tray icon to show up. The ONLY way I can get the icon to show up is to open the avast 5 main program window, then open the Settings window, make sure that the check-boxes to show the icon in the tray are checked (they already were), then click the "OK" button in the Settings window. The icon immediately shows up when the Settings window closes. It is as if the avast program is not reading the saved appearance settings on start-up. Happens with both the avast free version and the Internet Security trial version.
I know that most people are not having this problem and I apologize in advance to the forum but this is the only problem I'm having with version 5. Other than this everything is working fine. I know that the problem is somewhere in my system - any ideas or help would be appreciated. By the way, for what it is worth, I had absolutely no icon problems with the previous version 4 program.
My OS is Windows XP SP3.
-
What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard or OnGuard), PrevX, WinPatrol, ProcessGuard, etc. ?
They could be blocking the startup entry for the UI, see image.
-
DavidR,
I have the following security programs on the PC:
1. Spybot S&D - TeaTimer is turned off and always has been
2. Windows Defender - turned off
3. SpywareBlaster
4. SuperAntiSpyware (free edition) - only used as an "on-demand" scanner
5. a-Squared Free - only used as an "on-demand" scanner
6. avast 5.0396
As far as I can see none of the above should interfere with any of the start-up programs. Even though the avast tray icon is not present at start-up, the avast services are, in fact, running. I realize that avast 4.8 was a totally different program, but my system was exactly the same when I ran 4.8 and the icon always showed up without problem.
One other piece of information , although I am not sure if it really matters - when I have the "Settings" window open in avast 5.0 I can toggle the appearance of the tray icon on and off by checking and un-checking the appropriate boxes in the "Appearance" section of the Setting window and clicking OK.
Thanks for your help . . . .
-
Check the msconfig, setup tab and ensure that there is an entry for the UI.
- Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
How do you open the settings window if you don't have the avast icon in the tray (desktop icon?) ?
If you are able to toggle the appearance of the icon from avast settings, perhaps it is a hidden item in the tray.
-
Dave,
1. Checked msconfig - there is an entry for avastui.exe /nogui
2. Did the repair on avast from the Add/Remove Programs - rebooted - still no icon
3. Not sure what you meant about a sync issue between reported and actual VPS version - I never that that problem!! :)
4. I open the main avast program window by double-clicking on the desktop icon that avast installed during installation of the program. From the main window I then open up the Settings window
5. Definitely not a hidden icon - I'm using Windows XP and the little "arrow in a ball" that suignifies further icons that are hidden is not there
I really appreciate your time in helping to figure out what the problem is . . . Although I am beginning to lose hope that I'll ever see the tray icon automatically when Windows starts. Thanks again . . .
-
3. Don't worry about the sync bit, it is a leftover from my cut and paste, not relevant in this issue, I will edit it in the post.
4. Thought so, just seeking confirmation.
What is your firewall as I have seen some that also block startup entries ?
You could create your own startup shortcut in the startup folder (though not advised yet as we wouldn't be able to find the cause):
C:\Documents and Settings\YourUserName\Start Menu\Programs\Startup for C:\Program Files\Alwil Software\Avast5\AvastUI.exe /nogui (I believe the switch, /nogui just means don't open the GUI).
-
Currently I am using the avast 5 firewall (using the trial version of avast Internet Security). Before that when I was using avast 5.0 free I only had the Windows XP firewall. Never had any other firewalls on this computer.
-
a-Squared Free not recommended :)
Detection of too much false positive :)
-
Currently I am using the avast 5 firewall (using the trial version of avast Internet Security). Before that when I was using avast 5.0 free I only had the Windows XP firewall. Never had any other firewalls on this computer.
Well as far as I'm aware the avast 5 firewall doesn't block startup items and certainly not it own I would have thought.
So looks like you may need to create the shortcut in the startup folder.
-
Thanks Dave - - - I think I'm going to hold off on using the shortcut in the Start Menu. Avast 5 IS starting when Windows starts - avast services show up in the processes list and avastui.exe is listed as a startup item in msconfig. As a matter of fact, even without the icon showing in the tray, I get the green pop-up message window when the VPS is automatically updated. Everything is working the way it should - except the tray icon!! :'(
Maybe whatever is causing this on my system (and I think a few other systems based on what I see in the forums) will be fixed or changed in a future update. It's only a minor inconvenience but I sure wish we could figure out why . . . .
Thank you again for your help and patience . . .
-
OK your choice.
-
I have seen this problem myself, but it is very intermittent. We're currently investigating the issue.
But generally I'd say I can confirm there's still something fishy about it (my guess is that it's a timing issue)
Thanks
Vlk
-
Thanks Vlk - - hopefully you will come up with some resolution for it.
-
New to this board:
I'm also missing an icon in System Tray. The [Safely Remove Hardware](icon)
I've pinned it down to when I get updates for Virus Detections.
I can get the icon back by opening "My Computer" selecting any USB connected device and R-Clk'g [Properties] [Hardware](tab) select a USB device.. [Properties] [Policies](tab)
Click on the text.. "Safely Remove Hardware" and [Stop] In the next popup box.. select the device again and [ok]
The icon then pop's up in the System Tray.
Most of the time it will remain in the tray after a new boot, but not always!
If it does remain in the tray, it will be ok until I do next update.
I should note that I do have the Avast icon and the Volume icon. It's only the [Safely Remove Hardware](icon) that goes missing.
I'm running Windows XP home with SP-3 and all Windows Updates. The rest of the system is fine.
Avast V-5.0.396 Virus Detection V-100130-1 (as of this writing)
I'll keep an eye on this forum just in case anyone comes up with a permanent fix.
-
Hi DavidR and others,
Just to let you know that I'm also having the problem even after the latest update. I have exactly the same symptoms as Gandalf, however as stated before my ATITOOL and BiTMeter icons are still missing, although they all appeared once after a reboot the other day but have stayed away 10 or so reboots since.
The programs are all loading as I see them listed in the processes tree.
Still love avast as I have done for years and this is the only problem albeit small I have ever had.
Cheers and thanks for your time.