Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Homncruse on January 31, 2010, 12:27:39 AM
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Hi, I have a full years subscription to avast 4 pro, but I recently had to formet my pc. I can only seem to download avast pro 5 from Avast's site and that program requires a "license file" instead of a "license key". All I have is a license key and I do not know how to get this license file without repurchasing my subscription.
I've contacted the official support email address and they can't help me. Alll they could do is send me a link to download avast 4 which turned out to download avast 5 instead, so no help there.
My paid subscription is far from over and would like to use this program again. Can anyone help?
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Hi,
don't have the exact link right now but there's a page on the web site where you can request a replacement, ie a license file against your key...
edit: should be this
http://www.avast.com/resend-license.php
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Yes! Thank you so much, that worked perfectly!
Now why couldn't the official support do that? ???
Hi,
don't have the exact link right now but there's a page on the web site where you can request a replacement, ie a license file against your key...
edit: should be this
http://www.avast.com/resend-license.php
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There is a button for it in Avast! 5 Pro too ( I don't remember what it is called ) but they should have explained that to you :)
Greetz, Red.
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I posted in another thread and have not gotten an answer so please help. I tried the link you provided. I have aol email and received a reply but it was not a file to download to my computer as I thought would happen. It was just a lot of information in the body of the email that looked like something that should have been in a file. Is this what you received and how did you use it or did you receive a file to insert into avast 5. Is this a problem with my aol email. Am I suppose to copy and past the information, it is a whole page of stuff. I have pro 4.8 and have not yet upgraded but wanted to get the file before I did in case I have to uninstall and reinstall. Please help
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I posted in another thread and have not gotten an answer so please help. I tried the link you provided. I have aol email and received a reply but it was not a file to download to my computer as I thought would happen. It was just a lot of information in the body of the email that looked like something that should have been in a file. Is this what you received and how did you use it or did you receive a file to insert into avast 5. Is this a problem with my aol email. Am I suppose to copy and past the information, it is a whole page of stuff. I have pro 4.8 and have not yet upgraded but wanted to get the file before I did in case I have to uninstall and reinstall. Please help
AOL may have failed to handle the attachment properly. I would suggest that you contact support using another e-mail, say your e-mail address from your ISP or hotmail.com and ask them to re-send the license file.
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Yes I agree it could be because of AOL email but that is all I have. I do not remember my ISP one, never used it. Maybe I can send an email to support and they can try to send it. I have been busy today on other things and will try that soon. Thanks for the reply.
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You could set up a free webmail account with say gmail, etc. and see if that works.
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I have submitted a ticket to support and will see what they say but if that fails I will set up another email. I have not had problems getting attachment before and still wonder if there is not something wrong with the site. Thanks for your reply
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Forgot to say I find it strange when you go to support on the Avast site and go to the license center there are only links to the free version and not the Pro. I only know of the link from this forum. Why do they not have the link there? Makes me wonder because I thought I saw it early on.
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I have submitted a ticket to support and will see what they say but if that fails I will set up another email. I have not had problems getting attachment before and still wonder if there is not something wrong with the site. Thanks for your reply
You're welcome.
You could try contacting sales (at) avast (dot) com by email and explain the situation as ultimately they would have access to the data.
Forgot to say I find it strange when you go to support on the Avast site and go to the license center there are only links to the free version and not the Pro. I only know of the link from this forum. Why do they not have the link there? Makes me wonder because I thought I saw it early on.
There has been a massive amount of work throughout the avast.com web site revamping it for the release of the new avast 5 version, so I can only think that this is an omission.
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I decided to go ahead with creating a new email account with gmail and try to get the file. I get a email back that says that is not a valid email that I purchased the key number with. Of course that is true since it is with gmail.com and not aol.com. Also gmail could not give me the same name part of the email address since it was already taken. So I took the rest of your advice and wrote a email to avast sales explaining all of this. I guess we will see what happens. I would like to get this solved before I upgrade in case I have problems and I am not in that big of a hurry since it will give avast time to fix the problems with Pro 5. Thanks for your help so far.
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I have had OP's exact problem with Yahoo mail...
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As suggested in this topic:
Did you contact sales (at) avast (dot) com and seek advice on how to get round the problem.
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yes i have tried reaching both support and sales (at) avast (dot) com - haven't heard anything in 2 days...24 days left on the "trial"
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Hi,
I got a problem
I have recently started a new job and the company that I'm working for uses avast! pro.
I downloaded avast! 5 pro, but there is nowere that I can insert this key, instead it looks for a license file.
How can I make my license key into a license file?
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Second post here gives the web page to get license file but it is not working for some of us. Good Luck if you try.
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I don't have the email address that our product key was registered under...
our whole company uses this key.
You need to use the email address of the person who reistered this key, no idea who that was anymore...
If I install avast! 4.8 and register it and than install avast! 5 it will automatically transfer my license.
That is 1 solution, but I wanna know if theres a better solution?
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Someone at your company must hold the license file for your company and that would be what is required as that would I believe hold information about how many systems it has a license for.
That isn't a solution, as you would have to have purchased a Pro license for 4.8 and receive that license for 4.8, insert it and then update to 5.0. So essentially the license has to be paid for, either individually or as a mass corporate license. When you mention "our whole company uses this key" I would have thought they would have used something like the ADNM application to manage licenses if there were a large number of user. For any company, I wouldn't have thought that this would be left down to the individual to sore out.
You could contact sales (at) avast (dot) com and seek advice, but without knowledge of whom holds the license for your company, I don't know how they might find it.
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alright well im new to this company so i dunno everything that goes on here yet.
thanks for the advice :D
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You're welcome.
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oh yea, we still have a year contract with symantec or something like that.
Thats why when we install new computers we put avast! on by hand
Only on computers that run slow or in my case on my computer because its better!
Next year there will be a contracted made with avast! and then we will have it so it automatically registers licenses and all that.
Thanks again for the advice :D
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Hi, I have a full years subscription to avast 4 pro, but I recently had to formet my pc. I can only seem to download avast pro 5 from Avast's site and that program requires a "license file" instead of a "license key". All I have is a license key and I do not know how to get this license file without repurchasing my subscription.
I've contacted the official support email address and they can't help me. Alll they could do is send me a link to download avast 4 which turned out to download avast 5 instead, so no help there.
My paid subscription is far from over and would like to use this program again. Can anyone help?
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And your question is, you have quoted a post, which received an answer that resolved the problem for them. Have you not tried the suggested solution ?
If so what happened, etc. ?
What is your question ?
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I am going to restrain myself from using foul language and apologize in advance for a frustrated tone. I've been emailing sales/support for 3 days with someone who can't answer my question: we have a multiple user, 3 year license. Does that license entitle us to a free upgrade to v5x and how do we go about performing the upgrade? This *^% person keeps on sending me some scripted responses that have nothing to do with what I'm asking.
Going to Alwil support is not an option if they seem to have NO IDEA what I'm talking about. Why do I have to go to a forum for answers?????
If anyone who works for Alwil reads this, figure this out quickly and inform your customers who have paid many, many thousands of dollars for workstation and server products. No offense to the free people, but I actually paid for this stuff.
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I am going to restrain myself from using foul language and apologize in advance for a frustrated tone. I've been emailing sales/support for 3 days with someone who can't answer my question: we have a multiple user, 3 year license. Does that license entitle us to a free upgrade to v5x and how do we go about performing the upgrade? This *^% person keeps on sending me some scripted responses that have nothing to do with what I'm asking.
Going to Alwil support is not an option if they seem to have NO IDEA what I'm talking about. Why do I have to go to a forum for answers?????
If anyone who works for Alwil reads this, figure this out quickly and inform your customers who have paid many, many thousands of dollars for workstation and server products. No offense to the free people, but I actually paid for this stuff.
just what I was talking about in another thread earlier today (restricted section sorry)...
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I am going to restrain myself from using foul language and apologize in advance for a frustrated tone. I've been emailing sales/support for 3 days with someone who can't answer my question: we have a multiple user, 3 year license. Does that license entitle us to a free upgrade to v5x and how do we go about performing the upgrade? This *^% person keeps on sending me some scripted responses that have nothing to do with what I'm asking.
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First I don't work for Alwil, just an avast user.
My experience over the almost 6 years in the forums has been if your license is valid (with time left) then upgrades are included in that license period. This has generally been for the Pro single user license, but I assume this is the same for multi user licenses.
The problem comes in that the 4.8 Pro license file isn't compatible with avast Pro version 5. For single user licenses it was relatively easy to install 5.0 over 4.8 and it would convert the license. This might not be something you want to do if you have lots of systems ?
Also there is a convert license 4.8 to 5.0 pro license, again more something on the single user license.
So I don't know what question you have asked, but I would think this would be more to the point:
"How do we convert an avast 4.8 pro multi-user license.dat file to one for avast 5.0 Pro multi-user license file"
What type of multi-user license is this ?
Are you using the ADNM (avast! Distributed Network Manager) to manage these system licenses, if so ADNM isn't at version 5.0 yet, so I don't know if it supports client side avast5 ?
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avast! Pro 5 does not work with ADNM. If you use ADNM to manage your network, you need to stay with 4.8 until they release the new ADNM later this year.