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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: deltonajim on February 02, 2010, 04:59:26 PM

Title: Unable to open license file
Post by: deltonajim on February 02, 2010, 04:59:26 PM: I have Pro 4.8-1368 and I decided to purchase two licenses. I followed the instructions and I keep getting the following:

Microsoft Visual C++ Runtime Library

Runtime Error!

program: C:\PROGRA~1\ACT\actwp.wpi

This application has requested the Runtime to terminate it in an unusual way. .................HELP!
Title: Re: Unable to open license file
Post by: igor on February 02, 2010, 05:05:13 PM: What exactly did you do right before this message popped up?
Title: Re: Unable to open license file
Post by: deltonajim on February 02, 2010, 05:10:54 PM: I went to "my documents" and tried to dbl click on the license file.
Title: Re: Unable to open license file
Post by: spg SCOTT on February 02, 2010, 05:13:37 PM: Hi deltonajim,

~~To use the license file, you need to add it via the program itself.~~

Quote from: spg SCOTT on February 02, 2010, 04:09:13 PM
...

I presume you have been sent the license file, xxxxxx.avastlic ?

This file is to be opened by avast:

Left click avast! tray icon --> Click 'Maintenance' on the left --> Click on the subheading 'Registration' --> Click on the bar that says 'Upgrade' -->Click on the 'Insert avast! Pro Antivirus/Internet Security License File' --> In the window that opens, find and select the license file.

You should then be good to go :)
...
[/s]

I really need to learn to read properly... ::)

-Scott-
Title: Re: Unable to open license file
Post by: deltonajim on February 02, 2010, 05:17:53 PM: I saw the info earlier and tried to do that. I cannot see anything saying "maintenance", side issue, I see where the license is for 5.0 and my screen shows 4.8-1368 will that make a difference?
Title: Re: Unable to open license file
Post by: Hermite15 on February 02, 2010, 05:18:29 PM: scott, he's running V4 ;)

edit: don't know, a bit confusing now...
Quote from: deltonajim on February 02, 2010, 05:17:53 PM
I saw the info earlier and tried to do that. I cannot see anything saying "maintenance", side issue, I see where the license is for 5.0 and my screen shows 4.8-1368 will that make a difference?
Title: Re: Unable to open license file
Post by: Hermite15 on February 02, 2010, 05:20:55 PM: @ deltonajim: did you ask for a license replacement, ie you owned V4/pro and wanted to upgrade to V5?
Title: Re: Unable to open license file
Post by: spg SCOTT on February 02, 2010, 05:22:51 PM: OHHHHHH I am very sorry....I completely missed the part where you said avast! 4.8... :-[

Ok, so you were sent an xxx.avastlic file?

I am not sure even how the pro licenses are done in V4...isn't it just a code, similar to the home version?

Sorry again...I think I will be banging my head for a while...

-Scott-
Title: Re: Unable to open license file
Post by: deltonajim on February 02, 2010, 05:30:08 PM: I so much appreciate the help, I reread my instructions which tell me to download the 5.0. DUH!!!! I am so sorry folks for takingup your time. Evidently I need to get my act togetherbefore bothering everyone again. SORRY!