Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Texas-Hansen on February 04, 2010, 03:59:33 AM
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I have Avast 5 installed. It appears that Avast 5 might be preventing System Restore on Windows 7 from completing. Upon reboot during the System Restore process., I get an error message that it couldn't complete due to Avast. Anyone else seeing this?
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Well, FWIW, no, I'm on a new pc running Win7 x64 with Avast5 AV installed cleanly (in safe mode, after uninstalling 4.8 & running aswClear.exe also in safe mode) and I'm having no problems with System Restore. Have only used it once since getting this pc. No problems creating restore points either.
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I have exactly the same problem running Win 7 x86.
I needed to restore the system as it was prior to an attempted upgrade of TuneUp utilities that failed because Avast was running, so this is a double whammy.
I think I can get around it _IF_ there is a way to turn Avast 5 off temporarily - but how do you do that?
A friend of mine had a similar problem and gave up on Avast in favour of Microsoft Security Essentials.
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did a system restore this afternoon, but did it in safe mode to avoid security software interference. Was more worried about Comodo def+ then Avast to be honest. Anyway all went fine.
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My attempted system restore was also done in safe mode.
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I can also confirm that Avast 5 seems to interfere with system restore on Windows XP Home Edition SP3. I've seen this on two computers, now (both running XP Home). I had to use system restore on my netbook (running Avast 5) a few days ago, and after reboot system restore hung. All I had was a blank screen. I was able to kill rstrui.exe from task manager, which allowed windows to finish loading. I thought this was odd, but then I had to do a system restore on another machine today, also running Avast 5. Same problem. I noticed Avast.setup was running while the system was hung, so I ran the following test:
Under avast troubleshooting I checked "Load Avast services only after loading other system services." I also disabled automatic updates of both the definition database and the program. I then did another restore (for another date), and the restore completed successfully. This is obviously not definitive proof that there is an Avast problem, but I think this needs to be looked into. Thank you!
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Was that with avast 5.0.462?
This last build contains some fixes related to system restore functionality (but only relevant to the paid editions of avast - are you using the Free AV, or the Pro AV and/or Internet Security)?
Thanks
Vlk
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Hi Vik,
Thanks for the reply. It's 5.0.462, free home version on both computers. If you need any other info, let me know.
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Yet not working...
After system restore, avast service does not load (can't be manually started), repair (Control panel) does not work, Fix button does nothing... There is still a bug...
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Was that with avast 5.0.462?
This last build contains some fixes related to system restore functionality (but only relevant to the paid editions of avast - are you using the Free AV, or the Pro AV and/or Internet Security)?
Thanks
Vlk
to vlk and all readers:
no probs with xp sp3!!!
used sytem restore twice without any problems...
asyn
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avast mess my day...
Just using System Restore to get a fully messed avast installation.
Nothing works... boot take molasses to finish, Internet connection to be detected...
After all, nothing can restore avast installation... I'll have to uninstall and install again...
Why can't I get any kind of support or acknowledge here?
Repair fails with the following log:
18.03.2010 16:49:41 general: Started: 18.03.2010, 16:49:41
18.03.2010 16:49:41 general: Running setup_ais-1ce (462)
18.03.2010 16:49:41 system: Operating system: Windows 7 ver 6.1, build 7600, sp 0.0
18.03.2010 16:49:41 system: Memory: 36% load. Phys:1995268/2097151K free, Page:4194303/4194303K free, Virt:2046160/2097024K free
18.03.2010 16:49:41 system: Computer WinName: ...
18.03.2010 16:49:41 system: Windows Net User: ...\...
18.03.2010 16:49:41 general: Cmdline: /uninstwiz
18.03.2010 16:49:41 general: Old version: 1ce (462)
18.03.2010 16:49:41 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
18.03.2010 16:49:41 system: Using temp: C:\Users\...\AppData\Local\Temp\_asw_aisI.tm~a05440 (34226M free)
18.03.2010 16:49:41 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
18.03.2010 16:49:41 general: DldSrc set to inet
18.03.2010 16:49:41 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
18.03.2010 16:49:41 system: Computer DnsName: Notebook
18.03.2010 16:49:41 system: Computer Ip Addr: 192.168.0.197
18.03.2010 16:49:41 system: Installed in: C:\Util\Security\Avast (34226M free)
18.03.2010 16:49:42 internet: SYNCER: Type: use IE settings
18.03.2010 16:49:42 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2010 16:49:42 package: Part prg_ais-1ce is installed
18.03.2010 16:49:42 package: IsInstalledPartVpuOkay: C:\Util\Security\Avast\Setup\part-vps_win32-10031700.vpx does not exist
18.03.2010 16:49:42 package: Part vps_win32-10031801 was guessed as installed
18.03.2010 16:49:42 package: Part setup_ais-1ce is installed
18.03.2010 16:49:42 package: IsInstalledPartVpuOkay: C:\Util\Security\Avast\Setup\part-jrog-68.vpx does not exist
18.03.2010 16:49:42 package: Part jrog-6b was guessed as installed
18.03.2010 16:49:42 general: LoadState: Edition=3
18.03.2010 16:49:42 general: Old version: 1ce (462)
18.03.2010 16:49:58 file: SetExistingFilesBitmap: 304->133->133
18.03.2010 16:49:58 general: GUID: 3a01d0f2-8a9a-495d-beaa-a10f40627c7f
18.03.2010 16:50:01 general: Server definition(s) loaded for 'main': 362 (maintenance:0)
18.03.2010 16:50:01 general: SelectCurrent: selected server 'Download615 AVAST5 Server' from 'main'
18.03.2010 16:50:01 internet: SYNCER: Type: use IE settings
18.03.2010 16:50:01 internet: SYNCER: Auth: another authentication, use WinInet
18.03.2010 16:51:34 general: Operation set to INST_OP_REPAIR
18.03.2010 16:51:34 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
18.03.2010 16:51:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
18.03.2010 16:51:34 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
18.03.2010 16:51:34 general: Entered SetupProcess::Do( INST_OP_REPAIR )
18.03.2010 16:51:34 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
18.03.2010 16:51:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
18.03.2010 16:51:34 general: Entering:UpdateInstallPackages
18.03.2010 16:51:34 general: progress thread start
18.03.2010 16:51:35 package: LoadProductVpu: C:\Util\Security\Avast\Setup\prod-ais.vpx
18.03.2010 16:51:35 package: LoadPartInfo: jrog = jrog-6b returned 00000000
18.03.2010 16:51:35 package: LoadPartInfo: program = prg_ais-1ce returned 00000000
18.03.2010 16:51:35 package: LoadPartInfo: setup = setup_ais-1ce returned 00000000
18.03.2010 16:51:35 package: LoadPartInfo: vps = vps_win32-10031801 returned 00000000
18.03.2010 16:51:35 package: LoadProductVpu: C:\Util\Security\Avast\Setup\prod-ais.vpx ended with 00000000
18.03.2010 16:51:35 package: FilterOutExistingFiles: 133 & 133 = 0
18.03.2010 16:51:35 package: IsFullOkay: vps_32-150.vpx - not okay (doesn't exist)
18.03.2010 16:51:39 package: SetDownloadBits: vps_32 setting 3 diffs to process
18.03.2010 16:51:39 package: IsFullOkay: vps_win32-165.vpx - not okay (doesn't exist)
18.03.2010 16:51:40 package: SetDownloadBits: vps_win32 setting 3 diffs to process
18.03.2010 16:51:40 package: ArePartsInstallable: 0
18.03.2010 16:51:40 package: Error processing packages. 0x20000011
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Yet not working...
Obviously, it IS working now, I mean, you can now do System Restore, can't you.
After system restore, avast service does not load (can't be manually started), repair (Control panel) does not work, Fix button does nothing... There is still a bug...
This is because system restore messes up our files in the Setup folder. I.e. it reverts some of the files (but not all of them) to a previous state, leading to a bad inconsistency.
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Obviously, it IS working now, I mean, you can now do System Restore, can't you.
Yeah, but with boot messed (speed) and avast corrupted.
After system restore, avast service does not load (can't be manually started), repair (Control panel) does not work, Fix button does nothing... There is still a bug...
This is because system restore messes up our files in the Setup folder. I.e. it reverts some of the files (but not all of them) to a previous state, leading to a bad inconsistency.
But why don't the Fix button or the Repair function work here?
All other applications are being restored by System Restore, why doesn't avast?
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Their is nothing wrong with Avast 5....it is your computer ;D Sorry just couldn`t resist...... ;D
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This is because system restore messes up our files in the Setup folder. I.e. it reverts some of the files (but not all of them) to a previous state, leading to a bad inconsistency.
so I guess if the defense module is deactivated before restore is launched, all avast files should be reverted and be consistent again...I didn't have to use sys restore since the last build came out so I don't know how it works now, and I don't want to do it just for a test. The problem here is that you might have to go for a system restore in safe mode (in case you can't login normally for any reason), and as Avast services are of course off in safe mode, you can't deactivate the self defense module from there, and you're screwed. Only way out then is to uninstall Avast completely and reinstall once logged in normally.
On a side note, I had a cool BSOD two or three days ago. I uninstalled the firewall (just the firewall) to test another one, sometime later after uninstalling this other one , I attempted to reinstall Avast firewall, once again as it often happens with the uninstaller, the dialog box vanished a bit after I checked "firewall" in the list... and I stupidly rebooted, although I was almost sure the firewall wasn't reinstalled. Had a BSOD in the shut down phase and couldn't boot the system anymore. Went to safe mode, uninstalled avast from there, could boot and log in normally again and of course had to reinstall AIS from scratch. I was a bit upset so I run CCleaner before the new install and lost all dump files ::). So, there's a serious problem with the uninstaller every time you attempt to make a change to the setup (complete uninstall runs always fine). If you're not fast enough, the process just dies. Sorry for hijacking this thread a bit but I didn't feel the need to start a new one for that. This problem has been mentioned already...somewhere in the forum (uninstaller issues...).
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Hummm, I have win7 home premium 64bit and just got done doing a system restore and didn't have any problem.
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Their is nothing wrong with Avast 5....it is your computer ;D Sorry just couldn`t resist...... ;D
What is funny here?
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The problem here is that you might have to go for a system restore in safe mode (in case you can't login normally for any reason), and as Avast services are of course off in safe mode, you can't deactivate the self defense module from there, and you're screwed. Only way out then is to uninstall Avast completely and reinstall once logged in normally.
Unbelievable screwed...
Won't you do anything regarding to this? ???
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Their is nothing wrong with Avast 5....it is your computer ;D Sorry just couldn`t resist...... ;D
What is funny here?
Sorry didn`t mean to rub it in.....just that everytime I had a problem and with most people I have seen here complaining about Avast 5 they are told " Their is nothing wrong with Avast 5 it is on over 100 million computers....it must be something wrong with your computer" Just thought I would pass it on.....sorry Tech....for I think their are a lot of problems with Avast 5 that they are just blind to....
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they're not blind on anything, they're aware of most issues reported on the forums, it's just their policy not to post very often and reply when they've fixed things >>> at next build release time ;)
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it's just their policy not to post very often
Very often? Very often?
Sometimes, in some troubles, I feel completely without feedback. At least, the feedback we think we deserve it. I mean, sometimes, it's disappointing.
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I don't know Tech, I feel some anger there ;D ... I mean I don't know if the frequency of Avast feedback has always been like it is today. I registered here two years ago but only started to post regularly in October last year, so I don't know if, beta testing periods excluded, there ever was more feedback from the devs here? that's just a question, I don't feel like browsing the old threads to find out, and you've been here for a while, so you can probably tell, was it ever different?
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I'm not comparing the old times with the actual ones.
Just that I think the old guys, the ones who take a lot of time to help here, should be a little more feedback.
The existence of the Evangelist forum is not being enough imho.
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I am on windows 7 / 32 have made several system restores without any problem. Usually before install any software or drivers I create a restore point. If I dont like the software or have any problem uninstall it and then make a system restore to the created point to clear of all traces of the unwanted software. As far I can remember I did not make a system restore to a previous point created by the system after avast 5.
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As far I can remember I did not make a system restore to a previous point created by the system after avast 5.
So, you really did not test it with avast 5... ::)
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I was saying that all restores I made after creating a restore point was done with avast5. So that ones was sucesseful. If restore to a previous point done by the system I think I didnt done yet as far as I remenber
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I've tested again with self-defense module off. It worked.
Maybe an indication that users of avast should disable it before using System Restore?
Any confirmation of that Vlk?
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Any confirmation of that Vlk?
Bump.
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Bump2
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Will this be addressed in the today/tomorrow update?
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Will this be addressed in the today/tomorrow update?
you know about a program update for today or tomorrow?
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you know about a program update for today or tomorrow?
Philosophical approach: As every day is today, it should be out today... ;D
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It seems to be solved... but I'm not sure as I could only test when avast updates/upgrades were not involved, i.e., the avast installation does not change before and after the restore.
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It seems to be solved... but I'm not sure as I could only test when avast updates/upgrades were not involved, i.e., the avast installation does not change before and after the restore.
I didn't check. You mean at least when no upgrade occurred in the meantime, you can restore without having the self-defense module deactivated? I hope so...because there's still no way to deactivate it in safe mode (if booting in normal mode is impossible for any reason) because:
1 if a password was set on the settings, it's rejected anyway in safe mode
2 if there's no password, you can access the settings panel in safe mode but your changes won't be taken into account
3 the reason: avast runs in safe mode without any service, and the settings depend on these services.
The big change now is that you can scan in safe mode, as manual scans can now be done without avastsvc.exe. The other thing is for the rest, all that can't run, it's just normal as for the services to run in safe mode it would imply that Windows would load Avast drivers in safe mode, which will never happen, that's what safe mode is for.
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You mean at least when no upgrade occurred in the meantime, you can restore without having the self-defense module deactivated?
Yes, it works.
Which will never happen, that's what safe mode is for.
No, you can tweak that to load drivers at Safe Mode. Just it will be a customized Safe Mode and not the original one. But it's possible.
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So, what I get from this thread is that I did the right thing in immediately disabling self defense after I installed Avast. This sort of problem is why layered defense is important. On XP, I have ProcessGuard to protect Avast processes. I don't need Avast to protect itself. On Vista, I installed Online Armor ++ just for the classic HIPS so it will protect Avast. I don't want Avast self protection (or Avira's when I was beta testing Avira 10) partly because I need to be able to kill any misbehaving process in Task Manager so I don't want Avast (or Avira) suddenly going nuts and using 100% CPU and I can't kill the process. So there is that reason besides this system restore problem for not using self defense but instead letting another program protect Avast.
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partly because I need to be able to kill any misbehaving process in Task Manager so I don't want Avast (or Avira) suddenly going nuts and using 100% CPU and I can't kill the process.
Why do you need to do so? Or why would you like to do it so?
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I did a system restore on my computer and it turned off avast. When I hit the fix now button or the start program button, nothing happens. I have no idea how to turn it back on.