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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: BBFI on June 25, 2004, 10:56:29 PM

Title: CNET User Opinions - 95% Give Avast Thumbs Up
Post by: BBFI on June 25, 2004, 10:56:29 PM
I thought that our family here at Avast might like to know this. My weekly email from CNET contained the following -

This Week's Top Movers
Here are some of the fastest-rising downloads on our Most Popular list:

1. Registry Mechanic - Wrenching up eight pegs to No. 17, this handy maintenance tool keeps your registry clean and your PC running smoothly.
2. Yahoo Messenger - Stay close to friends and family with this instant-messaging app, as it chats up five spots to No. 21.
3. Spyware Doctor - Healing systems of rampant malware infections, this adware scanner works its way up 10 spots to No. 25.
4. Avast Home Edition - Protect your system from viruses, worms, and other pests with this free antivirus package, debuting at No. 47.
5. Bazooka Adware and Spyware Scanner - Blasting its way into the top 50 at No. 48, this do-it-yourself adware-removal tool gives you the power to keep your system clear of malware and other uninvited guests.


At CNET's site, CNET Users give Avast a 95% Thumbs Up and rave reviews at http://www.download.com/3302-2239_4-10285256.html (http://www.download.com/3302-2239_4-10285256.html). ;D ;D ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Staind on June 26, 2004, 12:20:38 AM
I noticed this too. :) Thanks for posting.
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: techie101returns on June 26, 2004, 12:27:15 AM
Only 95%....we must be doing something wrong!
   ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: .: Mac :. on June 26, 2004, 01:22:01 AM
WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Lisandro on June 26, 2004, 01:23:06 AM
When I try to read the 'negative' posts of CNET I cannot find any with a reasonable explanation about the negative vote. Blames and fights, not a common sense.

The majority of the 'negative' votes come from users that do not know what they are really doing, people that do not come here to ask  :P
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: The Maxx on June 26, 2004, 02:35:42 AM
I read the "negative" posts and lol... some were complaining the avast! Home is NOT free.  Said things like
"... but expires after 30 days. I hate that!"

"When I downloaded this software it said it was free but it is misleading. I guess the program is free and then when your trial of updates is up the program turns itself off. Can't there be anything free out there and mean it?"

Then there were the ones that said AVG was much better.

"it only scans once.and it has an annoying pop-up that interfears w/ my other programs.and it missed some worms that AVG caught when i thew this out and installed AVG.if you want a good anti virus then AVG is the way to go.don't waste your time downloading this trash.AVAST YOU SUCK!!!!!!!!"

So so sad.
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Tipton on June 26, 2004, 02:40:13 AM
I also read the negative comments. There were three that said it froze their machine. Chances are, that was related to having Norton still on the system, ar remnants of it.

Douglas
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Staind on June 26, 2004, 02:41:58 AM
There were a ton of ones that said Avast! wasn't free.  You know 5% of the population can't tell the difference between Home and Pro.. :)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Cousin Dave on June 26, 2004, 02:58:06 AM
Also having to license a free program confuses some folks. :-\
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: techie101returns on June 26, 2004, 03:05:00 AM
Maxx,

I do not understand your comments.  Are you just quoting others, or are you agreeing with them?
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: The Maxx on June 26, 2004, 03:44:54 AM
Maxx,

I do not understand your comments.  Are you just quoting others, or are you agreeing with them?

I was just quoting them.  I've never had a problem with avast! Home or Pro.
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Lisandro on June 26, 2004, 03:58:32 AM
Maxx,

I do not understand your comments.  Are you just quoting others, or are you agreeing with them?

He is quoting I suppose... (Edit: he was faster than I  ;D)

I start saying the negative comments are both non sense and non smart ones  8)
Before you post negative you must be sure that the negative is not yourself  ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Dwarden on June 26, 2004, 06:25:51 AM
can't wait with version 4.5 this increase to 98%

anyway gj Alwil
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Lisandro on June 26, 2004, 11:46:16 PM
can't wait with version 4.5 this increase to 98%

I think this will happen faster if we invite some 'negative' users to come here to forums and discuss their problems, receive help and become 'positive' ones  8)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: SpeedyPC on June 27, 2004, 09:53:01 AM
can't wait with version 4.5 this increase to 98%

I think this will happen faster if we invite some 'negative' users to come here to forums and discuss their problems, receive help and become 'positive' ones  8)

Why not Technical bring the 'negative' users give them a warm welcome Avast forum
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: shgoh on June 27, 2004, 09:54:56 AM
i suppose everyone here is one 'negative' user when we came here the 1st time ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Vlk on June 27, 2004, 10:01:42 AM
CNET (as on most other similar sites) comments are anonymous, meaning there's no way to contact anyone. We've tried that multiple times but it's virtually impossible...

BTW it's probably not a conincidence that avast! has such a good score - it's partly because we're actually encouraging our users to write some testimonials (see e.g. the left bar at http://www.avast.com/i_kat_207.php?lang=ENG ).

Vlk
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: RejZoR on June 27, 2004, 10:05:13 AM
I actually voted on most of those sites ;D You migh find my comment under nick razor256 or RejZoR (huh its so long ago that i even changed my nick ;) ) Also spreading good word about avast! everywhere its possible :)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Beaky on June 27, 2004, 11:44:53 AM
It is true to say that most of the bad reviews you read about Avast are by Users who download the free version and then find something does not work correctly first time, so they dump it straight away without asking others for any advice and give it a bad report. >:(

Here is a suggestion for the Avast team, how about including a direct link to this forum on one of the Avast pop up screens on the Free Home Edition!  :D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Vlk on June 27, 2004, 12:01:50 PM
With all respect, the forum is just a 2nd-level support service. We provide direct mail/telephone support (even for Home Edition users - although this might change in the future because of the enormous growth of our user base) and there are direct links in the help file as well as in the program itself describing all the support options.
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Beaky on June 27, 2004, 01:35:07 PM
Yep, I am aware of this Vlk, but from my own experience albeit two years ago.  I nearly gave up at the first hurdle when I couldn't get my email to work.  Luckly for me I did have enough knowledge to get my email working and was able to contact Pavel who kindly sorted me out.  Now I reason that not all Users will be able to do this so straight away that  is one contact avenue closed off.

I also reason that most of us Users work, therefore when we try Avast for the first time it is at home, at a time when I expect your office is empty (European).  The support on the forum is available 7/24 and is second to none with its helpful advice.

I appreiciate that you are a professional company, and that is why I only suggested doing this for the Home Edition. The Avast forum is a great asset to your Company, and there are a lot of home users like me who can confirm this.  It may only be second level support, but the advice given is usually first class. I believe that this is confirmed when you look at the number of times a post is read, and you soon realise how popular the Forum is with the Users. (they can't all be wrong!)

Finally, I still think this is a good idea, I wish I had known about the Forum from the begining.


   :D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: dadkins_1 on June 27, 2004, 05:16:18 PM
Just added my comments on Cnet...and a link to this forum. Hope they publish it.  ;)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Staind on June 27, 2004, 06:51:31 PM
With all respect, the forum is just a 2nd-level support service. We provide direct mail/telephone support (even for Home Edition users - although this might change in the future because of the enormous growth of our user base) and there are direct links in the help file as well as in the program itself describing all the support options.
I've always wondered, how many people does the Avast! team consist of?
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Vlk on June 27, 2004, 08:54:00 PM
Quote
I've always wondered, how many people does the Avast! team consist of?


Our team is about 20 people; about 85% which are in R&D (development of the program or virus analysis)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Tipton on June 27, 2004, 09:02:48 PM
Avast is truly getting a large following. Six months ago, I never really saw it mentioned much in other forums I attend. Now it is being listed all the time as the "best" free AV out there. I often comment that it is not only the best free, but best period. Dadkins and I are always pushing it over in the security forum at BBR.

How many people do I have to convert over before I get a free pro License?  ;D

Douglas
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: MWassef on June 27, 2004, 09:16:01 PM
With all respect, the forum is just a 2nd-level support service. We provide direct mail/telephone support (even for Home Edition users - although this might change in the future because of the enormous growth of our user base)
:( :( :( :( :( :( :( :( :(
sad news Vlk  :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Tipton on June 27, 2004, 09:20:08 PM
With all respect, the forum is just a 2nd-level support service. We provide direct mail/telephone support (even for Home Edition users - although this might change in the future because of the enormous growth of our user base)
:( :( :( :( :( :( :( :( :(
sad news Vlk  :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(

Wait, does this mean the phone support will change, or both the phone support and the user forum?

Douglas
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Vlk on June 27, 2004, 09:23:22 PM
I think I put it clearly.. :P
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: S.Z.Craftec on June 27, 2004, 09:34:49 PM
But, still no one can be ungrateful and say that's not fair from Alwil. Just try to think how many e-mails they have to answer, phone calls... unbelievable !

It's more than enough if they gives us forum support only in the future ( I mean if they decide to cancel phone support for Home Edition). It's really more than enough and no one should complain ask for more. They just need to visit these great forums once in a while, search our database, ask some help from forum members, moderators or Alwil team members... everyone can find something for him/her...

Cheers !
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Staind on June 27, 2004, 11:15:23 PM
Quote
I've always wondered, how many people does the Avast! team consist of?


Our team is about 20 people; about 85% which are in R&D (development of the program or virus analysis)
It's odd that you have so few and yet you can still produce an anti virus that beats Norton, which has like 1000% more people.
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Vlk on June 27, 2004, 11:39:19 PM
Quote
It's odd that you have so few and yet you can still produce an anti virus that beats Norton, which has like 1000% more people.


You'd be actually surprised how small their R&D department is... Same with McAfee.

I'd say at least 95% of their staff are sales/marketing/administration people... :)
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Staind on June 28, 2004, 12:07:13 AM
Quote
It's odd that you have so few and yet you can still produce an anti virus that beats Norton, which has like 1000% more people.


You'd be actually surprised how small their R&D department is... Same with McAfee.

I'd say at least 95% of their staff are sales/marketing/administration people... :)
I see. Makes sense atleast. Thanks for answering my questions!
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Cousin Dave on June 28, 2004, 01:17:17 AM
Well,I just went to C/net and put in my two cents worth.
 ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Tipton on June 28, 2004, 02:28:58 AM
I think I put it clearly.. :P

Yeah you did, and I understood it right the first time. Guess I was being paranoid and reading between the lines. Just want to make sure, because I always add the link to this forum in the favorites list of the friends and famlies PC's  that I install Avast on.

Douglas
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Lisandro on June 28, 2004, 03:50:21 AM
I'd say at least 95% of their staff are sales/marketing/administration people... :)

Do they have a programmer?  ;D
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: Tipton on June 28, 2004, 03:53:14 AM
I'd say at least 95% of their staff are sales/marketing/administration people... :)

Do they have a programmer?  ;D

Ha! Good one!  ;)

Douglas
Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: CharleyO on June 28, 2004, 04:20:57 AM


LOL Technical ... that is a very good question!    ;)    ;D  


Title: Re:CNET User Opinions - 95% Give Avast Thumbs Up
Post by: CharleyO on June 28, 2004, 04:37:39 AM

By the way, last night, I added my help on a cnet forum for W98 users (like me - W98SE) for a person who was having trouble with Norton AV. I gave instructions on getting rid of Norton before adding any other AV. What a pain in the ...errr... butt that is!    :(  

Anyway, one of the moderators had suggested that AVG would be a good free AV that was better than Norton. So, after my instructions, I added that the person should try avast!4 Home after all the trouble of getting rid of Norton. I mentioned this great forum with support from users as well as avast personel. I mentioned the frequent VDB updates that are quick and easy as well as other great features of avast! I included a link to the avast! homepage, too.

Hopefully, that person will give avast! a try next!    :)