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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: laryret on February 12, 2010, 09:24:36 AM

Title: Avast 5, windows 7, outlook 2003 on the second user (sur le 2èem utilisateur)
Post by: laryret on February 12, 2010, 09:24:36 AM

Hello,

I have no problem to update (from avast 4.8 to 5) my main account (windows 7). The problem is with the account of my wife. Outlook 2003 has not the mail protection that I have on my account  ???.

How can I manually add this protection (ecf file for outlook or other). I already do a full uninstall and I reinstall. The problem is the same.

Thanks for your help.

For French user:

Bonjour,
Je n'ai eu aucun problème pour la mise à jour sur mon compte principal. Le problème est apparu sur le compte de mon épouse. Outlook 2003 n'est pas protégé dans la session de mon épouse.

Comment ajouter manuellement cette protection (fichier ecf (complément outlook) ou autre). J'ai déjà désinstallé complétement avast5 et je l'ai réinstallé. Le problème persiste.

Merci de votre aide.

Title: Re: Avast 5, windows 7, outlook 2003 on the second user (sur le 2èem utilisateur)
Post by: sedina on February 22, 2010, 10:43:27 PM

Hi, there was probably some problem during upgrade with a plugin for Outlook. Please do following steps:
1) Uninstall avast! 5
2) find file "extend.dat" on your computer - it's typically located somewhere in Documents and Settings folder
3) delete this file
4) install again avast! 5

that should help.