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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Canonman on February 19, 2010, 05:20:11 AM

Title: Web Shield seems to cause slow internet connections
Post by: Canonman on February 19, 2010, 05:20:11 AM
Using Avast! Free 5.0.418 with up to date defs.  Internet speed is half what it used to be.  If I turn off the Web Shield my speed returns.  When I first installed Avast! I used 5.0.377 and I had no problems with network speed.  Only noticed this issue about a 7 to 10 days ago.

Web shield ON = Half normal network speed.
Web Shield OFF = Everything returns to normal speed.

What can be done to lessen the impact on network speed?  I'm pretty open for suggestions.

Thanks


My System Specs
AMD Athlon 1.2
1 Gig DDR RAM
Windows XP Pro SP3
Roadrunner Broadband
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 19, 2010, 08:15:53 AM
What can be done to lessen the impact on network speed?  I'm pretty open for suggestions.

Not sure when you refer to network speed if you are talking about local access or transfer performance between two PC's on the LAN, or whether you are talking of Internet performance of one or more PC's on the network. Also not sure how you are measuring this. 

That said, and on the basis that you say turning the Web shield off remedies the problem, I suggest you try to narrow it down a bit. Start with leaving the Webshield ON, and the "Scan web (HTTP) traffic" ON, and the "Enable Web scanning" ON, but remove the tick from "Use intelligent stream scanning"
If that doesn't improve the situation, then try also removing the tick from "Enable Web Scanning" (Note that at this stage the shield will then only be using URL blocking).

Please Post back what you find
Title: Re: Web Shield seems to cause slow internet connections
Post by: Hally on February 19, 2010, 02:50:46 PM
Hi  :)

Like I've Just Told Someone Else...
Quote
The only Internet problem I have with Avast 5 .. Is exactly the same one I had with Avast 4.8   ::)
And That Is...
The little Internet Globe Icon in my Taskbar has a tendency to vanish when using Avast ( 5 - or - 4.8 )  :'(
Opening a Browser or Webpage brings my Internet straight back again  ???
Very Annoying!   >:(
However! - Thank God! ..  My surfing speeds are not in anyway affected by this   8)

Broadband ... Up To 8Mbps

My surfing / browsing speed seem absolutely fine   :D
However!
I haven't been able to test my actual Speed yet.
Coz...
My son is off school at the moment - & - Constantly on... PC - XBox - PS3
So my speeds would be very unlikely to be accurate anyway.
I'll Test My Speed! ... As soon as my son is back at school  ;D


Hally
Title: Re: Web Shield seems to cause slow internet connections
Post by: Gopher John on February 19, 2010, 04:46:01 PM
@Canonman

Is WebShield still on default settings or have you modified them?  Under Sensitivity, setting "Test whole files" can slow down internet access especially on large files.

Title: Re: Web Shield seems to cause slow internet connections
Post by: Arup on February 20, 2010, 03:54:56 AM
Download Bit Meter from http://codebox.org.uk/controller?page=home and then measure your actual throughput.
Title: Re: Web Shield seems to cause slow internet connections
Post by: zfactor on February 20, 2010, 06:25:07 AM
i have the same issue with 418 but i did not with previous versions.
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 20, 2010, 01:07:03 PM
i have the same issue with 418 but i did not with previous versions.

Did you post with anything in mind, or just as a "me too".

I'm assuming if you have the same problem as the OP you have read the other posts in this thread, so what is your response to

Quote
I suggest you try to narrow it down a bit. Start with leaving the Webshield ON, and the "Scan web (HTTP) traffic" ON, and the "Enable Web scanning" ON, but remove the tick from "Use intelligent stream scanning". If that doesn't improve the situation, then try also removing the tick from "Enable Web Scanning" (Note that at this stage the shield will then only be using URL blocking).

Please Post back what you find

Also when posting with a problem, it alway helps if you specify the basic PC details, CPU type, speed, Memory size, operating system, Service packs and other Malware & firewall software installed.
Title: Re: Web Shield seems to cause slow internet connections
Post by: Canonman on February 22, 2010, 03:43:14 AM
Quote
Not sure when you refer to network speed if you are talking about local access or transfer performance between two PC's on the LAN, or whether you are talking of Internet performance of one or more PC's on the network. Also not sure how you are measuring this.

That said, and on the basis that you say turning the Web shield off remedies the problem, I suggest you try to narrow it down a bit. Start with leaving the Webshield ON, and the "Scan web (HTTP) traffic" ON, and the "Enable Web scanning" ON, but remove the tick from "Use intelligent stream scanning"
If that doesn't improve the situation, then try also removing the tick from "Enable Web Scanning" (Note that at this stage the shield will then only be using URL blocking).
I have been measuring the download and upload speed with the Speakeasy site.

When I say that my speed has declined I am referring to the measurements that I am getting on Speakeasy.  I also ran NetStat Live from AnalogX and it seems to match closely the results on Speakeasy.

I have tried different combination's of enabling and disabling different shields to see if something else is causing the slowdown.  The only thing that seems to directly impact the speed is the Web Shield option, even when using the default settings.

I am using Comodo free firewall.  I have tried disabling this to see if it had any impact but it didn't change anything.  Currently there are no other security software programs running on this machine.
Title: Re: Web Shield seems to cause slow internet connections
Post by: gdiloren on February 22, 2010, 03:49:39 AM
Same for me. Indeed the internet speed is slower by about 40-50% with high speed. Since modern day time we all use high speed, ALWIL should look at this big problem. For myself I switched back to AVIRA CLASSIC PERSONAL (NO WEB SHIELD). I would like the web shield protection but it shouldn't affect the overall speed of my connection. Reason for that:I pay for the speed ;)
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 22, 2010, 04:19:30 AM
Canonman,

So what happened specifically when you tried varying the settings for the web shield as suggested in my previous post, namely:

Quote
I suggest you try to narrow it down a bit. Start with leaving the Webshield ON, and the "Scan web (HTTP) traffic" ON, and the "Enable Web scanning" ON, but remove the tick from "Use intelligent stream scanning". If that doesn't improve the situation, then try also removing the tick from "Enable Web Scanning" (Note that at this stage the shield will then only be using URL blocking).
[Unquote]

Also you have still not supplied any details about the PC as asked.

gdiloren,

Quote
.. I would like the web shield protection but it shouldn't affect the overall speed of my connection.
[Unquote]

There is no such thing as a free meal - live protection from a Web shield involves extra processing of data in realtime, and it will have an effect on performance. It is a case of whether the reduction is excessive, and for many users it quite plainly isn't. You too could try to narrow it down a bit by trying what I suggested to Cannonman rather than simply writing off the whole Webshield.

Out of interest, why did you change to Avira with no web shield when you could have simply turned off, or even completely uninstalled the Web shield in Avast!?
Title: Re: Web Shield seems to cause slow internet connections
Post by: Canonman on February 22, 2010, 07:26:43 AM
Quote
Canonman,

So what happened specifically when you tried varying the settings for the web shield as suggested in my previous post, namely:

Quote
I suggest you try to narrow it down a bit. Start with leaving the Webshield ON, and the "Scan web (HTTP) traffic" ON, and the "Enable Web scanning" ON, but remove the tick from "Use intelligent stream scanning". If that doesn't improve the situation, then try also removing the tick from "Enable Web Scanning" (Note that at this stage the shield will then only be using URL blocking).
[Unquote]

Also you have still not supplied any details about the PC as asked.

gdiloren,

I have gone through the steps you suggested.  The only change that I could see was turning off "Scan web (HTTP) traffic" seemed to help some but very little.  Turning of "Use intelligent stream scanning" didn't seem to change anything.  It seems that no matter what combination of options I try I see very little difference.  All combination's result in approximately half the normal speed.  The only way that I can get my normal speeds are by turning off the Web Shields which I feel is not an option.  Results are the same using IE or Firefox.

PC Details
AMD Athlon 1.2Ghz
1Gig DDR RAM
Windows XP Pro SP3
Comodo Firewall (disabling this does nothing to improve speeds btw)
avast! free AV 5.0.418
Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on February 22, 2010, 10:14:21 AM
Try un-installing Comodo as its device drivers are still active even though you disable the firewall. 

Try downloading a large file like setup_av_free.exe:
http://www.filehippo.com/download_avast_antivirus

I see no slowdown with avast! Web Shield active.
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 22, 2010, 10:18:13 AM
Canonman,

First, what shields do you have running - If you have the behavour shield running try (a) turning it Off and (b) uninstalling it. I have uninstalled it on two of my PC's, and for about 95% of the time, my internet performance using either IE7 or Firefox and with the web shield on and using the default values is quite good. In fact there is almost no significant difference when the web shield is turned off and speed tests are carried out.

For the other 5% of the time, and at this stage virtually at random during normal browsing, internet speed with either IE7 or Firefox becomes really slow, and it doesn't seem to be on any particular site. If anything Firefox seems to be affected more than IE7. Access to the same site at the same time from another computer running Avast 4.8 via a common router is quite normal.

Restarting the browser doesn't seem to help. When this problem occurs turning off the Web shield completely does appear to overcome the problem, and turning it back on most often brings the problem back (although some times restarting the web shield cuts off access to the internet altogether and then requires a reboot). In any event a reboot without changing the shields also seems to remove the problem.

At this stage it appears that in my case turning off "use intelligent stream scanning" reduces the extent of the problem, however because the system can work for 95% of the time with no significant impact on performance, the problem is not going to be easy to find. (I may be on the wrong track altogether but I wish I could see what is happening to packet retry level when the problem is present)

One thing that you might look at - the web shield is processing data in realtime, and there might be some clash or interaction if you have other software also providing real time protection.

Sorry I can't be of more help.
Title: Re: Web Shield seems to cause slow internet connections
Post by: EntitY on February 22, 2010, 09:05:53 PM
I have Avast Free on XP Home SP-3. I only run with a Router, Win-Firewall, Iron Browser. I notice a significant drop in download speed and the only cure I have found is turning off the Avast Web Shield. The problem is in the Web Shield and not a problem--Over There...
Title: Re: Web Shield seems to cause slow internet connections
Post by: Yezinki on February 22, 2010, 09:28:05 PM
I agree totally enabling webshield decreased my speed by almost HALF.........so I unchecked it now back to normal........using zoom adsl X6 modem.
Title: Re: Web Shield seems to cause slow internet connections
Post by: bong2x on February 22, 2010, 09:47:40 PM
 ;D putting check point at the road increase traffic. let the criminals in and, imprison in the chest so traffic flow fast don't be afraid avast is good police they will catch them. and you will be the judge either you will kill them or imprison at the chest fore ever ;D just a point of view :-*
Title: Re: Web Shield seems to cause slow internet connections
Post by: Yezinki on February 22, 2010, 10:03:26 PM
MBAM Pro real time does that better with out decreasing the bandwidth.......just my views.
Title: Re: Web Shield seems to cause slow internet connections
Post by: EntitY on February 22, 2010, 10:10:58 PM
Hi Yezinki, some users are under the assumption, that if they don't have a certain problem on their machine, than the problem Must be in the "complainers" setup, firewall-conflict, etc...I see this on different pc-security type forums. Sometimes this is the case, but not in all cases. I don't know if it's a Fanboy type of syndrome or what. Slight rant, but needed to be said...
Title: Re: Web Shield seems to cause slow internet connections
Post by: Canonman on February 22, 2010, 11:39:28 PM
Quote
Try un-installing Comodo as its device drivers are still active even though you disable the firewall. 

OK, I uninstalled the Comodo firewall and rebooted.  Speeds are still slow.

Quote
Try downloading a large file like setup_av_free.exe:
http://www.filehippo.com/download_avast_antivirus

Results from downloading suggested file twice:
Web Shields OFF = 32 seconds
Web Shields ON = 67 seconds

Quote
Canonman,

First, what shields do you have running - If you have the behavour shield running try (a) turning it Off and (b) uninstalling it. I have uninstalled it on two of my PC's, and for about 95% of the time, my internet performance using either IE7 or Firefox and with the web shield on and using the default values is quite good. In fact there is almost no significant difference when the web shield is turned off and speed tests are carried out.

For the other 5% of the time, and at this stage virtually at random during normal browsing, internet speed with either IE7 or Firefox becomes really slow, and it doesn't seem to be on any particular site. If anything Firefox seems to be affected more than IE7. Access to the same site at the same time from another computer running Avast 4.8 via a common router is quite normal.

Restarting the browser doesn't seem to help. When this problem occurs turning off the Web shield completely does appear to overcome the problem, and turning it back on most often brings the problem back (although some times restarting the web shield cuts off access to the internet altogether and then requires a reboot). In any event a reboot without changing the shields also seems to remove the problem.

At this stage it appears that in my case turning off "use intelligent stream scanning" reduces the extent of the problem, however because the system can work for 95% of the time with no significant impact on performance, the problem is not going to be easy to find. (I may be on the wrong track altogether but I wish I could see what is happening to packet retry level when the problem is present)

One thing that you might look at - the web shield is processing data in realtime, and there might be some clash or interaction if you have other software also providing real time protection.

Sorry I can't be of more help.

Turning of Behavior Shield doesn't appear to change anything at all.


For those of you having similar issues, would you mind sharing your PC specs to see if there are any common hardware matches?
I'm grasping at straws at this point.
Title: Re: Web Shield seems to cause slow internet connections
Post by: rdmaloyjr on February 22, 2010, 11:49:23 PM
With WebShield enabled:

Download Speed: 19312 kbps (2414 KB/sec transfer rate)
Upload Speed: 3571 kbps (446.4 KB/sec transfer rate)

With WebShield disabled:

Download Speed: 29967 kbps (3745.9 KB/sec transfer rate)
Upload Speed: 4437 kbps (554.6 KB/sec transfer rate)

WebShield definitely slows down my internet!

avast! 5.0.418 Free  Speeds checked with Speakeasy.
Title: Re: Web Shield seems to cause slow internet connections
Post by: rdmaloyjr on February 22, 2010, 11:59:36 PM
Quote
For those of you having similar issues, would you mind sharing your PC specs to see if there are any common hardware matches?
I'm grasping at straws at this point.

Compaq Presario SR1315CL Desktop PC by HP
AMD Sempron 3100+ 1.8 GHz
2 gigs of RAM
XP sp3 (32bit)
Title: Re: Web Shield seems to cause slow internet connections
Post by: rdmaloyjr on February 23, 2010, 12:24:02 AM
On my Gateway laptop with AMD Turion Dual Core TL-60
with 4 gigs of RAM  Win 7 (64bit)
avast! Free 5.0.418

I'm not experiencing slowdown with WebShield on.

No speed up with WebShield off.

Default settings.
Title: Re: Web Shield seems to cause slow internet connections
Post by: gdiloren on February 23, 2010, 03:52:51 AM
Weird! The web shield feature of Avira Premium is also said to slow down a lot internet speed. May be we have to suffer this for complete protection. Still, I'd like to see this solved in the next AVAST 5 release, I know AILWIL can do it!!! :D
Title: Re: Web Shield seems to cause slow internet connections
Post by: EntitY on February 23, 2010, 04:34:00 AM
Let's hope so gdiloren, because "if" Panda cloud gets it's act together, it will be some stiff competition for Avira and Avast...
Title: Re: Web Shield seems to cause slow internet connections
Post by: gdiloren on February 23, 2010, 04:34:10 AM
WebShield was also tested with only Windows FW and also with OA FW. No change. Slows connection by almost half. Note though that with many installations/uninstallations of AV and FW it leaves traces on the PC, like I sure have still remnants of PCTools AV I installed last year I can't get rid of. May be it affects the behaviour of AVAST protection and that's why other people are reporting no problem with their AVAST FREE 5.0 version while others do. 8)
Title: Re: Web Shield seems to cause slow internet connections
Post by: EntitY on February 23, 2010, 04:41:02 AM
That is a thought gdiloren, but I reinstalled XP Home two weeks ago, so not the case here anyway. You probably tried using PCTools Removal Tool and Ccleaner in safe mode, so I won't bring it up. lol
Title: Re: Web Shield seems to cause slow internet connections
Post by: rdmaloyjr on February 23, 2010, 06:52:16 AM
Quote
Weird!

gdiloren,

My Gateway laptop with AMD Turion Dual Core TL-60
with 4 gigs of RAM & Win 7 (64bit) has so much more processing
power and speed that nothing seems to slow it down.

My Compaq desktop with the Sempron doesn't quite have as much power.
I guess that explains why no WebShield slowdown with the Gateway, but
WebShield slows down the Compaq.

I hope the ALWIL Team will find a way to to make WebShield
less demanding while still having good protection.
Title: Re: Web Shield seems to cause slow internet connections
Post by: Hally on February 23, 2010, 02:10:30 PM
Hi  :)

Like I've Said Before...
I'm still experiencing the same problem with Avast 5 as I was with Avast 4.8  :(
* My little Internet Globe Icon keeps disappearing from the Taskbar.
Opening a browser or webpage always brings the Globe Icon and my Internet straight back again  ::)

However!

No Problems Here .. When it comes to speed  :D

I'm on an... Up To 8Mbps - Broadband!
And my speeds are the same now as they were before - Avast 5  8)


(http://www.speedtest.net/result/726363686.png) (http://www.speedtest.net)

Hally


Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on February 23, 2010, 07:38:31 PM
@ Hally

Quote
I'm on an... Up To 8Mbps - Broadband
That's the best they can do and is totally dependent on the number of subscribers on using the same link as you.

Quote
DSL vs Cable - Real-World Speed
In practice, cable's speed advantage over DSL is much less than the theoretical numbers suggest. Why?
• Cable modem services can slow down significantly if many people in your neighborhood access the Internet simultaenously.
• Both cable modem and DSL performance vary from one minute to the next depending on the pattern of use and traffic congestion on the Internet.
• DSL and cable Internet providers often implement so-called "speed caps" that limit the bandwidth of their services.
• Some home networks cannot match the speed of the Internet connection, lowering your performance
http://compnetworking.about.com/od/dslvscablemodem/a/speedcompare.htm

I pay for 6Mb/s and get close to that all the time.
(http://www.speedtest.net/result/726716618.png) (http://www.speedtest.net)
Title: Re: Web Shield seems to cause slow internet connections
Post by: jimb11 on February 23, 2010, 08:49:47 PM
Hi  :)

Like I've Said Before...
I'm still experiencing the same problem with Avast 5 as I was with Avast 4.8  :(
* My little Internet Globe Icon keeps disappearing from the Taskbar.
Opening a browser or webpage always brings the Globe Icon and my Internet straight back again  ::)






Same problem here. Without avast 5 installed it happens once a day but with avast 5 installed it happens all the time. So web shield isn't compatable with something on my computer.

Title: Re: Web Shield seems to cause slow internet connections
Post by: gdiloren on February 24, 2010, 03:51:52 AM
@ Hally

Quote
I'm on an... Up To 8Mbps - Broadband
That's the best they can do and is totally dependent on the number of subscribers on using the same link as you.

Quote
DSL vs Cable - Real-World Speed
In practice, cable's speed advantage over DSL is much less than the theoretical numbers suggest. Why?
• Cable modem services can slow down significantly if many people in your neighborhood access the Internet simultaenously.
• Both cable modem and DSL performance vary from one minute to the next depending on the pattern of use and traffic congestion on the Internet.
• DSL and cable Internet providers often implement so-called "speed caps" that limit the bandwidth of their services.
• Some home networks cannot match the speed of the Internet connection, lowering your performance
http://compnetworking.about.com/od/dslvscablemodem/a/speedcompare.htm

I pay for 6Mb/s and get close to that all the time.
(http://www.speedtest.net/result/726716618.png) (http://www.speedtest.net)
I pay for a 7.1 Mbps and without web shield with Speed Test I even get 7.2 Mbps ;D Mind you I have 4GB of RAM (upgraded recently) but my processor is rather weak (1.6GHz) ::)
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on February 26, 2010, 03:45:05 PM
Hi, i've got exactly the same problem  as canonman and it seems quite a lot of other people.After winging to my isp (bt in the uk)about my broadband dl speed slowing down from 6.40mb aprox to 3mb and bt telling me there is nothing wrong with my my line and it must be a software issue,i then discovered it was the webshield in Avast 4.8 that was slowing it down.So i uninstalled it and installed the latest version with the flash new interface but still the webshield is slowing it down.I've tried ticking and unticking the boxes but the only thing that works is having it disabled.
What i need to know is am i diceing with death having webshield disabled.I also have Malwarebytes pro.Thanks in advance for any advice.
Windows 7 home premium 32-bit
amd athlon 64x2 dual core 56000+
4 gig ram
ati radeon 4350
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 27, 2010, 12:20:11 AM
What i need to know is am i diceing with death having webshield disabled.I also have Malwarebytes pro.Thanks in advance for any advice.

If you were for instance to go to Avira free version, then you would not have the web shield function, and so by turning it off in Avast, you would be no worse off.

On the one hand, any additional checking is work to be done, and comes at the expense of using additional resources. There is no such thing as a free lunch.

On the other hand if using the Web shield seriously interferes with your ability to do what you want to do with your PC, then you have to weigh up how much extra risk there is in turning it off. You would still have the File system Shield operating when you open/write/attach files, the mail shield, and some additional protection from the Network shield (which is also not in all other AV's either).

Remember that you did not buy a computer for the primary purpose of running security software, and that short of never powering it up at all, there will always be some risk because no AV or anti malware  system is perfect. 

A lot depends on your own on line habits.
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on February 27, 2010, 10:29:11 AM
Hi olddog,Thanks for the info. I'm running avast with webshield turned off now which increases my dl speed from 3mb to 6.40mb aprox.I.ve exhausted all eliminations of checking unchecking uninstalling etc.The only fix to this is having the webshield turned off.But whats confusing me (it does'nt take much)is my second pc which i rarely use,which has the same programes that my main pc has and runs off the same broadband hub works fine with same avast version with webshield on.The difference with my second pc is the os is windows xp sp3 and less ram than my main pc.Also i have seen other posters who have windows xp sp3 and websheild is slowing down their dl speed,more confusing.Do you think Avast will have a fix for this problem?I have sent them a support a ticket,waiting for reply.
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on February 27, 2010, 11:56:07 AM
....Do you think Avast will have a fix for this problem?.....

The answer to that I would think somewhat depends on how widespread Awil believe the problem is, the priority they allocate to it, and whether they can actually recreate it. As you have observed, two PC's on the same router/modem, one slows significantly, one doesn't.

There are I believe enough users posting in the forum with slow downs which disappear when they remove the Web shield for it to be more than just coincidence, but also lots that don't get the problem, and the overall number who post on the forum are possibly only a drop in the ocean when it comes to the number of downloads of the software.

The subject however is not new, and if you look around on line you will find references to it when AV companies first started to introduce web shields (it wasn't/isn't just applicable to Avast). The slowdowns are sometimes random, and even individual PC's will be OK for periods, and not OK at other times.

One line of thought is that in some cases the slowdown may be due to packet timeout/retransmission. When packets have to be retransmitted the effective line speed reduces significantly. Introducing Web scanning could push an on the edge situation over the edge with resultant slow downs, maybe more so if intelligent stream scanning increases the real time packet processing time.

Locating the cause of packet problems can be extremely complex because of the number of factors involved that and makes it harder to nail. As I said, this is just one line of thought - it may or may not have anything to do with your problem.

Mostly the advice given seems to be to either not use the Web shield if that solves the problem in an individual situation, or to try reconfiguring it to only scan executables. One source at a much earlier time suggested setting the web shield to only scan [ADE, ADP, BAS, INF, INS, MDB, MSI, JS, EXE, ZIP, RAR, ASP, ASPX, COM, BAT, PIF, VB, WS, VBE, VBS].
Title: Re: Web Shield seems to cause slow internet connections
Post by: gdiloren on February 27, 2010, 09:52:27 PM
 No excuses for Avast Web Shield. I have Web Shield ON on On Line Armor 4.0.0.15 ++ and it absolutely doesn't affect my internet speed while being efficiently protected. How do you manage with that??? I can only give a lemon prize to the Avast team for its new AVAST 5.0 software this year, it slows computers,internet and i'm not convinced at all it is better than before (the company has changed for the worst). It's a shame. :-[ >:(
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on March 01, 2010, 12:16:54 AM
Do you think Avast will have a fix for this problem?I have sent them a support a ticket,waiting for reply.

Tommytinkroom,
Any response to your support ticket from Awil yet?
Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on March 01, 2010, 01:02:47 AM
Yay we are #3: 8)
http://www.vancouver2010.com

Daily Host Video: Vancouver 2010 Day 16
http://www.vancouver2010.com/olympic-videos/daily-host-video--vancouver-2010-day-16_295592g110288-Ja.html

YouTube direct:
http://www.youtube.com/watch?v=fc6diEyTPkw
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 01, 2010, 01:36:35 AM
Do you think Avast will have a fix for this problem?I have sent them a support a ticket,waiting for reply.

Tommytinkroom,
Any response to your support ticket from Awil yet?
Hi olddog, No not a peep,i just checked it's status and it says recieved.I did send it Friday 26th in the evening gmt.So i think i should get a reply maybe Monday or Tuesday with a bit of luck.I will post you the reply as soon as i get it.
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on March 01, 2010, 03:27:30 AM
Hi olddog, No not a peep,i just checked it's status and it says recieved.I did send it Friday 26th in the evening gmt.So i think i should get a reply maybe Monday or Tuesday with a bit of luck.I will post you the reply as soon as i get it.

Great - look forward to seeing some official comment on this subject from Awil.
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 02, 2010, 10:21:35 AM
Hi olddog,Are you a dingo? Just keeping you posted,i've had a reply from awil asking for more indepth specs of my pc and a hijack logfile which i have sent them.So i'm waiting for another reply.This is the email they sent me.
Posted On: 02.03.2010 07:43

--------------------------------------------------------------------------------
Hello Neil!

Thank you for contacting ALWIL Software company with your concerns.

My name is Michal and I am happy to assist you today.

Unfortunately, you doesn't provide us with enough information to investigate described issue. When sending an inquiry to our Support Team, please check whether you provide us with the following:

What operating system are you using? (e.g. Windows 2000 Server...)

What version of avast! are you using? (e.g. 4.0.160 - you can find this information in the "About avast!..." dialog)

What version of VPS file are you using? (e.g. 0303-10, 04/15/2003 - you can find this information in "About avast!..." dialog)

What is your basic hardware configuration? (e.g. Intel Pentium III 800 MHz, 128 MB RAM)

How do you connect to Internet? (e.g. dial-up, using a proxy server, using a firewall...)

What is your e-mail client? (e.g. Outlook, Outlook Express, IncrediMail...)

Do you use other security software? Which one? (e.g. Norton Antivirus...)

What are the steps to reproduce the bug again? (such as what was the system doing at the time of the problem...)

Are there any error messages appear? If yes, what exactly do they say?

HijackThis log file created by following these simple instructions:

1. Download HijackThis utility from www.hijackthis.de, save it onto your desktop.
2. Run HijackThis and select "Do a system scan" and save log file (it should be as text file on your desktop with the name "hijackthis.log")text document).
3. Send us the created log file via e-mail as an attachment (not in message body!)

With these informations and with the file hijackthis.log we'll be able to help (hopefully).
__
Best regards

Michal Zrubecky
ALWIL Software a.s. 
Title: Re: Web Shield seems to cause slow internet connections
Post by: olddog on March 02, 2010, 02:02:14 PM
Hi olddog,Are you a dingo?

No just an old street wise domestic type!

Quote
....What version of avast! are you using? (e.g. 4.0.160 - you can find this information in the "About avast!..." dialog)

What version of VPS file are you using? (e.g. 0303-10, 04/15/2003 - you can find this information in "About avast!..." dialog)


Doesn't really fill me with confidence when the response cheat sheet they are working from is so old, but I hope your efforts will result in something worthwhile. 
Title: Re: Web Shield seems to cause slow internet connections
Post by: psikofunkster on March 02, 2010, 04:01:50 PM
Maybe im not helping with my comment but i had this issue with Kaspersky Internet Security 2010, no problems with Avast Internet Security so far regarding the same issue.
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 10, 2010, 07:21:25 PM
Hi olddog, Just got a reply from alwil,i followed they're email instructions to the letter but it made absolutely no difference.Here it is below. Regards Neil.
 Posted On: 10.03.2010 15:41

--------------------------------------------------------------------------------
Hello,

there's a new version of avast! 5 (5.0.462) available; it contains some fixes and improvements in firewall module - could you please download an install this version an let us know the result?

The recommended procedure is to perform a new "fresh" install of avast! 5:
- uninstall any existing instance of avast! antivirus usual way:
-- navigate to Control Panel - Add or Remove Programs (MS Windows 2000 and XP) or Programs and Features (MS Windows Vista and 7)
-- select the installed version of avast! 5 (avast! Internet Security, avast! Pro Antivirus or avast! Free Antivirus) then click Change/Remove (MS Windows 2000 and XP) or Uninstall/Change (MS Windows Vista and 7)
-- in avast! Setup window, select Uninstall then click Next
-- click Yes to proceed
-- reboot your computer when prompted
-- download then run avast! Uninstall utility (http://www.avast.com/uninstall-utility) to remove all remnants (if the current instance of avast! is corrupt, the standard uninstall procedure above can fail to remove it completely)
-- reboot your computer
- download then run avast! 5 setup; to ensure the full administrator's rights, don't double-click the file but right-click it then select "Run as Administrator" (MS Windows Vista and 7) or "Run as..." (MS Windows XP - pick "The following user" option in the dialog then select "Administrator" and enter the password). In case of MS Windows 2000 make sure you are logged on as Administrator.
- when prompted for the license details, pick "Supply a license file" then browse for your license file
- wait until the setup is fished; reboot your computer when prompted

Vojtech Nekvapil
2nd Level Technical Support & Quality Assurance
ALWIL Software a.s.

ALWIL Software a.s. support

Avast Internet Security is available here http://files.avast.com/iavs5x/setup_ais_eng.exe
Avast Pro Antivirus is available here http://files.avast.com/iavs5x/setup_av_pro_eng.exe
Avast Free Antivirus is available here http://files.avast.com/iavs5x/setup_av_free_eng.exe


Kind Regards
Vojta Nekvapil

2nd Level Technical Support
ALWIL Software a.s.
http://support.avast.com  
 

 
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 10, 2010, 10:11:54 PM
Hi olddog, Disregard my last post,because for some reason my dl speed has returned to normal after trying again with webshield on(4hrs later) Regards Neil
Title: Re: Web Shield seems to cause slow internet connections
Post by: PhilR on March 10, 2010, 10:36:07 PM
I've just tried speedtest.net here and I consistently get the same speeds (3.9 to 4.0 Mb/s) with all shields on and with all shields off.

So, I'm curious as to why some people are having slowdown problems.
Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on March 10, 2010, 10:39:02 PM
I've just tried speedtest.net here and I consistently get the same speeds (3.9 to 4.0 Mb/s) with all shields on and with all shields off.

So, I'm curious as to why some people are having slowdown problems.
Its because they have a software firewall that they do not know how to use that slows down the connection.
Title: Re: Web Shield seems to cause slow internet connections
Post by: EntitY on March 10, 2010, 11:35:26 PM
5.18mp/s web shield on...5.33mp/s web shield off...XP SP-3 Windows firewall, Router...
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 10, 2010, 11:37:53 PM
I've just tried speedtest.net here and I consistently get the same speeds (3.9 to 4.0 Mb/s) with all shields on and with all shields off.

So, I'm curious as to why some people are having slowdown problems.
Its because they have a software firewall that they do not know how to use that slows down the connection.
Hi YoKenny,Well i don't have a software firewall i don't know how to use and webshield was slowing my dl speed down to 3.59mb from 6.40mb even after turning all firewalls off on my pc.But after doing a clean install with with the latest update fixed it.I think you'll find this problem is more widespread than you think. Regards Neil
Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on March 10, 2010, 11:43:52 PM
@  tommytinkroom

Are you on DSL or cable?
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 11, 2010, 12:03:27 AM
dsl
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 11, 2010, 12:56:31 AM
Quick update dl speed slowed down again caused by webshield so i've turned it off now.It's really doing my head in now.
Title: Re: Web Shield seems to cause slow internet connections
Post by: YoKenny on March 11, 2010, 01:29:46 PM
No problem with my connection
 (http://www.speedtest.net/result/744801743.png) (http://www.speedtest.net).
Title: Re: Web Shield seems to cause slow internet connections
Post by: Rumpel on March 11, 2010, 01:39:02 PM
Bit off topic but, to people who are using online speed test, you would be surprised by how much the results vary if you test your connection several times.  I even wonder how many test is proper to get an appropriate average score...
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 11, 2010, 02:20:51 PM
Bit off topic but, to people who are using online speed test, you would be surprised by how much the results vary if you test your connection several times.  I even wonder how many test is proper to get an appropriate average score...
Hi, I've used about 10 different speedtesters and they all show aprox the same reading.I've also done an average reading over a couple of hours and even a couple of days,and the bottom line is webshield on dl speed slows down webshield off dl speed speeds up.
Title: Re: Web Shield seems to cause slow internet connections
Post by: petusalem on March 11, 2010, 02:49:40 PM
It's pretty simple clock a FILE download with stop watch. Shield on/shield off.
Title: Re: Web Shield seems to cause slow internet connections
Post by: tommytinkroom on March 11, 2010, 03:20:36 PM
It's pretty simple clock a FILE download with stop watch. Shield on/shield off.
"You don't need a weather man to know which way the wind blows"