Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: baudav on February 20, 2010, 03:55:52 AM
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Pb after few day (without shutdown W7), can't launch software, can't open file, can't launch task manager, can't open session if lock, can't shutdown! only close open software.
Same Pb after few hours if use utorrent to download and share.
No problem after uninstall Avast 5.
I have tested in 2 computers! same pb with Avast 5.
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Any other security program or antivirus installed?
Is your computer virus free?
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no other security program, and virus free... same problem with new install of W7 64bits (default install), no upgrade, no other security program install before.
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no solution ? no update ? 5.0.418 is latest ?
without AVAST (uninstalled), computer work fine... utorrent, ftps alldays without shutdown... now more than 12 days.. with AVAST only 4 hours; with AVAST disabled only 1 days!
only one solution:
You know other good free AV, for W7 64 bits, and have quarantine ?
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the must be something wrong with your W7 install, I never had such problems. Which version of W7/64 are you using?
edit: you can try this version (454), but i doubt that will solve your problem...
http://forum.avast.com/index.php?topic=56551.0
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W7 Ultimate, DVD is original, and in 2 computer same problem if I use torrent. New install: less than 26 days now!
Perhaps you not use your PC more than 2%.. and How long time do you use Windows before reboot or shutdown?
edit:
thanks for link ;) I go to test
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Perhaps you not use your PC more than 2%..
;D :D
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I suspect the problem is in using uTorrent and having the p2p shield scan everything. This is a known problem with the p2p shield and uTorrent. Disable uTorrent scanning in the p2p shield section and report back.
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I suspect the problem is in using uTorrent and having the p2p shield scan everything. This is a known problem with the p2p shield and uTorrent. Disable uTorrent scanning in the p2p shield section and report back.
yeah I heard of this too but the OP mentioned he had other issues in Win7 when Avast5 was installed, ie launching software etc...and anyway utorrent is un-ticked by default in the p2p shield.
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I test beta; if not work, I uninstall only P2P field.
I think disable not work; If I disable AVAST (all, and finish monitor process; but without uninstall and stop AVAST drivers) I have problem after one day with utorrent. (perhaps less, but I not see in the night if system accept RDesktop)
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Some more info on the uTorrent issue.
This is by design. Basically, µTorrent scanning in avast is suboptimal and we decided to turn it off by default (this applies to both Normal and High sensitivity levels). To be more specific, if µTorrent scanning is on, and you're using uTorrent to download large files, ashServ.exe will hog your CPU. This is because uTorrent closes/reopens the target file after transmitting every chunk, forcing avast to keep rescanning it periodically.
That's right, we have removed uTorrent from the default settings as we're unable to efficiently cover it and still prevent the CPU usage spikes (that take place when downloading especially large files).
Cheers
Vlk
It really depends on what you're downloading. uTorrent keeps closing/reopening the files in transit, and on each such occasion, avast rescans them. If the files are huge it can take a long time.
Thanks
Vlk
@Logos: I know what he said but since he also said this is happening on two computers while torrenting i suspect he indeed has enabled the uTorrent p2p shield in avast, could also be he is running the shields at HIGH. From what i have been able to tell he actually has 2 issues: 1. the uTorrent problem and 2. system freezing and unrelated to nr.1(this one is the harder one to diagnose). There is also this thread which may or may not be related:
http://forum.avast.com/index.php?topic=55674.0
@baudav: We need the following info from you:
Which version of avast! are you running ?
Do you have the uTorrent scanning enabled in avast!'s p2p shield ?
Is your system OCed ?
Is your system clean from infections ? (do a scan with avast! and MBAM) http://www.malwarebytes.org/mbam.php
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Avast version 5.0.418 (now I test 5.0.454 with default setting, and wait for result)
first time, I enable utorrent in P2P shield; 2nd time I have just install avast and wait (to send memory dump to avast).
I see with 5.0.454, utorrent is disable in p2p shield.
OCed = OverClocked ? no
Systeme is clean
I download only movie with utorrent in the test
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same problem with beta; and utorrent is disabled in p2pshield !
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with only 'agent de fichier' (files shield) same problem !!!
AVAST 5.0 not work on Windows 7 64bits !
perhaps same problem if I use VMWare (not tested without AVAST)
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Are you using the Free AV, or the full Internet Security suite?
The firewall in the IS used to have some issues with μTorrent but these were supposed to be fixed already some time ago.
What does the Task Manager say on the Performance tab, Kernel Memory section?
Thanks
Vlk
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I use Free AV, and when problem appear, I can't launch task manager, can't launch by CTRL+ALT+SUPP.
If I launch task manager at windows start, when computer not respond, CPU+memory utilization is normal. CPU <5% and 1GB RAM used/3GB.
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You can launch it after a day of up time, though (for example), and see if the numbers grow (they aren't supposed to grow much).
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If I launch task manager at windows start, and when computer not respond: CPU+memory utilization is normal. CPU <5% and 1GB RAM used/3GB.. not excessive charge...
I have send memory dump (ctrl+scroll lock) to avast support French... but today no response :(
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Where is the dump file?
Thanks
Vlk
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baudav-utorrent-avast.rar to ftp.avast.com/incoming
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solution? found problem? see why avast block system after one day ?
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Baudav, the dump file seems to be incomplete... (even the kernel portion seems to be truncated).
Could you please try to generate a complete dump (set up generation of Complete Memory Dump) and simulate the problem again.
Thanks much
Vlk
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now I test Microsoft security essentials, it's free.
with AVAST disabled, my system freeze after 2 days, I was forced to uninstall..; This means we can not even properly disable AVAST!
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with AVAST disabled
This means we can not even properly disable AVAST!
avast is not intended to be installed and not running, i.e., be disabled.
It will conflict with other antivirus sooner or later (drivers, services and so on). Just my opinion.
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Before just disable, to see if problem become to AVAST, twice: only to disable and wait to update or other test; but response from AVAST is very long, and can't continue to use computer without AV.
Computer is clean, and new install; now I test Microsoft security essentials, and at this time no problem... wait and see.
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I have the same problem on vista ultimate 64bit. I am running 5.0.462 of avast free eddition.
If I start to download a (video and videogame file in rar's) torrent on bit torrent client the pc goes to a near crash freeze. Windows will take aproximately 30 seconds to open. The only way to prevent this hang up is to disable the virus scanner completely. It seems like the shields are hanging on checking the contents of the torrent. At the immiediate start of the download the program is fine, but once some data has been transferred the pc hangs.
My pc specs are
AMD 965 x4 processor
4GB Kingston DDR 3 1600 memory
ASUS M4A79XTD motherboard
Also a second problem with this virus scanner is there is no ability to ignore "viruses" there are alot of false positives with avast on programs even avast probably knows are not viruses. Why can't we have just a simple option to ignore viruses? You guys have dropped the ball on this bigtime!!
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hi yabooter444,
it's not same pb, your pb is AVAST scan file after utorrent write this; and if your rar file is not complete AVAST >:(
I use utorrent with option to add extension .!ut if torrent file is not finished; Test this, I think it's better.
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Hi ;D
today: 10 days without reboot! with Microsoft Essential. I use utorrent and VMWare without any problem!!
AVAST 5 not work with utorrent and not work with VMWare for long time!! It's big problem!! AVAST stop virus, but AVAST is a virus...
Hoooo! Response for 1st question: Is your computer virus free?
no, it's just infected by AVAST :D
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Hi ;D
today: 10 days without reboot! with Microsoft Essential. I use utorrent and VMWare without any problem!!
AVAST 5 not work with utorrent and not work with VMWare for long time!! It's big problem!! AVAST stop virus, but AVAST is a virus...
Hoooo! Response for 1st question: Is your computer virus free?
no, it's just infected by AVAST :D
Looks like you are under severe mental stress since Google has decided to leave China, or have you been like this always?
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NEVERMIND THATS THE PROBLEM WHEN YOUR COMPUTER WAS HACKER BASE SOFTWARE AVAST WILL SERVES AS VIRUS DELETING ALL HACKING SOFTWARE :D
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Looks like you are under severe mental stress since Google has decided to leave China, or have you been like this always?
I french, and not use restricted China Google :D I use google.com or google.fr
And In China I can download movie series... but AVAST lock computer after 1 day!!! no hack, no exe, just avi, mkv
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Looks like you are under severe mental stress since Google has decided to leave China, or have you been like this always?
I french, and not use restricted China Google :D I use google.com or google.fr
And In China I can download movie series... but AVAST lock computer after 1 day!!! no hack, no exe, just avi, mkv
Mine was a completely under-hand response to your completely insane response. If you feel that avast! has locked your system, then instead of trying to resolve the issue in a sensible manner, calling avast! a virus makes you look like ... well you should get the idea.
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Hey!
It's long time pb is reported to Avast; with detail; send dump.... but no response, I come in this forum to post and find other user with same pb, to search another AV. thanks to vlk to interrest problem.
But after more than 20 reboot with power switch or CTRL+2break... It's dangerous for systeme, harddisk....
Avast is good, more option, and free... but after uninstall and use Microsoft Essential (I prefer Avast, Microsoft is too basic)
No problem with utorrent: 11days without reboot
no problem to display windows update detail list, and install update
no bluescreen and no problem to acces disk in Virtual Machine (VMWare server)
no problem to use Remote Desktop
no problem with sftp
no problem to access LAN share
When I list problems, all says: You have a virus! Check if your computer is clean.
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I have more free time, and return to AVAST beta 5.0.533 to test (and delete simply Microsoft security, simply but work for more than 30days without reboot system)
Allways with utorrent(lastest version) and VMware server
With beta 5.0.533 is better than previous version but pb not fully corrected!!
after 5 days, problem is same! Windows 7 can't access to disk !!!!!!!
Explorer can't open, task manager can't open, shutdown not work (block in black screen)!!! Must reboot by generate crashdump!! or shutdown brutaly.
I just upgrade to lastest today, but I think probleme allways present!! Can you confirm this problem is resolved ??
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It's free AV (utorrent is disable in Avast P2P shield, and I use .ut extension for files not finished= avast not scan files from utorrent, and no scan after download complete, I download avi mkv file... just for test LAN traffic,firewall,router)
When problem appear, I can't open task manager; but utorrent work and vmware also; I think no memory problem. and for CPU is little used, less than 5% (if more than 5% fan speed increase).
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free 545 not work!! nothing corrected. lock computer!! can't connect after few day! can't shutdown!
reported on several occasions and still not fixed! AV unusable!
Pb with utorrent after few day! (download at 80k, upload 60k.. less one day PC died) (without p2p shield, and only video files not scanned by avast)
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finaly system shutdown after 20 min !!!
error log:
*Le traitement de l’événement de notification (EndShell) par l’abonné aux notifications Winlogon <GPClient> dure longtemps.
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service ShellHWDetection.
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service ShellHWDetection.
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service ShellHWDetection.
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service ShellHWDetection.
......
Request to shutdown with power button:
*Le processus C:\Windows\system32\winlogon.exe a lancé le se mettre hors tension. de l’ordinateur pour l’utilisateur AUTORITE NT\Système pour la raison suivante : Aucun titre à cette raison n’a pu être trouvé
. Code : 0x500ff
. Type d’extinction : se mettre hors tension.
. Commentaire : .
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service wuauserv.
*Le dépassement de délai (30000 millisecondes) a été atteint lors de l’attente de la réponse transactionnelle du service gpsvc.
......
reboot:
*L’arrêt système précédant à 10:51:57 le 09/05/2010 n’était pas prévu.
Probleme since AVAST use firewall for Pro version! but I use Free
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allways same problem!
I have tested with AVAST without module; after 2 days, PC hang
I can launch explorer, but can't launch other programme, can't launch task manager, can't shutdown (very very long, more than 20minutes.. I reboot by CTRL+Scroll lock after 20min)
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?