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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Shmo on February 21, 2010, 10:04:08 AM

Title: Request a conversion to v5 license file - not working
Post by: Shmo on February 21, 2010, 10:04:08 AM

Hi

I'm trying to install v5 on my new machine. I have a 3 year license (purchased under 4.x pro). I have tried to "Request a conversion" to a v5 license file via the "Your Subcription" page several times but I just get sent to a blank page and do not receive an email with the new file. Am I missing a step out of the process?

Title: Re: Request a conversion to v5 license file - not working
Post by: DavidR on February 21, 2010, 06:47:25 PM

What is your browser ?
Is this the link you tried ?
- avast! 5 Pro license convert from 4.8 Pro license. Try http://www.avast.com/resend-license.php (http://www.avast.com/resend-license.php) as I too have been having a problem, very slow loading even for me on dial-up but it loaded.

Title: Re: Request a conversion to v5 license file - not working
Post by: Thunderpants on February 22, 2010, 01:42:46 AM

same problem here too, i goto http://www.avast.com/resend-license.php
enter my email address, v4.8pro license and 3 digit code, but when i press resend license i get redirected to this site http://174.36.159.204/resend-license.php which is a blank page as mentioned by shmo

i've gone back to 4.8 til this gets sorted

Title: Re: Request a conversion to v5 license file - not working
Post by: DavidR on February 22, 2010, 02:20:21 AM

This time round the page opened almost instantly for me, so I don't know what is happening.

I had no redirection from the original line but the IP address link also works for me.

Title: Re: Request a conversion to v5 license file - not working
Post by: aqaba on February 22, 2010, 12:29:40 PM

Quote from: Thunderpants on February 22, 2010, 01:42:46 AM

same problem here too, i goto http://www.avast.com/resend-license.php
enter my email address, v4.8pro license and 3 digit code, but when i press resend license i get redirected to this site http://174.36.159.204/resend-license.php which is a blank page as mentioned by shmo

i've gone back to 4.8 til this gets sorted

I have same problem.

Title: Re: Request a conversion to v5 license file - not working
Post by: alghorabaaa on February 22, 2010, 12:52:42 PM

Try ( Submit a Ticket )
http://support.avast.com/

Title: Re: Request a conversion to v5 license file - not working
Post by: aqaba on February 22, 2010, 12:57:25 PM

Quote from: alghorabaaa on February 22, 2010, 12:52:42 PM

Try ( Submit a Ticket )
http://support.avast.com/

I waiting on answer for two days.

Title: Re: Request a conversion to v5 license file - not working
Post by: alghorabaaa on February 22, 2010, 01:00:23 PM

No problem, they are slow but will answer you ..

Quote from: aqaba on February 22, 2010, 12:57:25 PM

Quote from: alghorabaaa on February 22, 2010, 12:52:42 PM

Try ( Submit a Ticket )
http://support.avast.com/

I waiting on answer for two days.

Title: Re: Request a conversion to v5 license file - not working
Post by: aqaba on February 22, 2010, 02:02:18 PM

Quote from: alghorabaaa on February 22, 2010, 01:00:23 PM

No problem, they are slow but will answer you ..

Quote from: aqaba on February 22, 2010, 12:57:25 PM

Quote from: alghorabaaa on February 22, 2010, 12:52:42 PM

Try ( Submit a Ticket )
http://support.avast.com/

I waiting on answer for two days.

OK. Thanks.

Title: Re: Request a conversion to v5 license file - not working
Post by: alghorabaaa on February 22, 2010, 02:27:38 PM

They answered me after 7 days last time.

Title: Re: Request a conversion to v5 license file - not working
Post by: aqaba on February 22, 2010, 02:50:36 PM

Quote from: alghorabaaa on February 22, 2010, 02:27:38 PM

They answered me after 7 days last time.

:)
I have 26 days from trial version. :)