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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: flyfsher on February 26, 2010, 11:13:58 PM

Title: Help Upgrade won't go away
Post by: flyfsher on February 26, 2010, 11:13:58 PM: Hello folks, I have been using the free edition for some time without any problems, lately (at least once a day) I get a request to upgrade to the paid edition, it locks up my system and starts a scan, if I click pause and then close it restarts in a few minutes, if I click terminate then close it turns off my free edition and warns me that I'm unprotected , I have the free edition set to prompt me when upgrades are available and download them regularly, at this time I'm on a fixed income and out of work so I can't afford to purchase the upgrade but would like to continue with the free edition, thank you for any help to make this go away
Best Victor
Idaho,USA
Title: Re: Help Upgrade won't go away
Post by: essexboy on February 26, 2010, 11:16:06 PM: Have you registered the free version ?
Title: Re: Help Upgrade won't go away
Post by: raziel on February 27, 2010, 08:21:28 AM: Hi flyfsher! Maybe it'll sound hillarious to you, but what if the time and date in your system, which are out of adjusment due to e.g. drained battery that is sustaining correct time and date in all computers are causing this Avast! strange behaviour? It's quite possible, cause when you accidentally set current date to, let's say 2014, your Avast! might be misled and prompt a message telling you that your license is invalidated or that your version of virus definitions is out of date. So, check first if your time and date in your system is up-to-date, simply by clicking with left mouse button twice on current time in the sytem tray. Hope this helps :)
Best regards.
Title: Re: Help Upgrade won't go away
Post by: Hally on February 27, 2010, 03:20:56 PM: Hi :)

What verson of Avast are you using?

Avast 4.8 - Free!
OR
Avast 5 - Free!

Hally
Title: Re: Help Upgrade won't go away
Post by: flyfsher on February 27, 2010, 08:52:54 PM: Thank you for the replies
Yes: registered
Yes: time/date correct desk top on 24/7
Avast 4.8 free
Title: Re: Help Upgrade won't go away
Post by: Hally on February 27, 2010, 09:29:33 PM: Hi :)

Quote
Avast 4.8 free

Then I'd have thought it's probably the Avast 5 Free update message that you keep seeing ::)

You can stay with - Avast 4.8 .. For a little while longer if you really want to :-\
OR
You can go with the New - Avast 5 8)

Although! .. One Top Tip!
Don't Do The Update To - Avast 5 :(
Best To...
Completely Uninstall Avast 4.8 - & - Then Install Avast 5 ;)

1) Uninstall - Avast 4.8
2) Run The Avast Uninstall Utility From Safe Mode
3) Install - Avast 5

* Avast Uninstall Utility : http://www.avast.com/en-gb/uninstall-utility ( Second Link For... Avast 4.8 Uninstall Utility )

* Avast 5 - Quick Start Guide : http://www.avast.com/download-documentation ( Top Download Link For... Avast! Free Antivirus )

* Avast 5 Free : http://www.filehippo.com/download_avast_antivirus/ ( Green Button ... For The Latest Version Of Avast )

Hally
Title: Re: Help Upgrade won't go away
Post by: flyfsher on February 28, 2010, 05:24:12 PM: Thank you Hally, as you might have guessed I'm not a computer expert, do I really have to perform this task in safe mode, as I haven't a clue on how to do this.
Thks again, Victor
Title: Re: Help Upgrade won't go away
Post by: Gopher John on February 28, 2010, 07:26:29 PM: http://www.computerhope.com/issues/chsafe.htm (http://www.computerhope.com/issues/chsafe.htm) has instructions to get into Windows Safe Mode. Follow the instructions for the version of Windows you are using.
Title: Re: Help Upgrade won't go away
Post by: Hally on February 28, 2010, 07:58:14 PM: Hi Victor :)

Quote
do I really have to perform this task in safe mode, as I haven't a clue on how to do this.

Running the Avast Uninstall Utility from Safe Mode
It just helps ensure that all of the old Avast 4.8 has gone from your computer .. Before installing the New Avast 5 :-\
As when bits of old security software are left behind .. It can sometimes cause problems with the New security software.

I know it can be really scary doing something on your computer that you've never done before.
Going Into Safe Mode! :o
It is scary the first time you do it.
But once you know what to expect.. You Should Be Fine! 8)

Found Something For You ;D

How To Boot In To Safe Mode .. Using The F8 Key
http://www.howtogeek.com/forum/topic/how-to-start-a-windows-os-based-computer-in-safe-mode

Note: Some computers may use a different F key to boot into Safe Mode ::)
HP .. Mine uses F8
Packard Bell .. Used to have one that used F5
Dell .. I'm sure someone said it was F2

If In Doubt! .. Check your computer Manual ;)

Hally
Title: Re: Help Upgrade won't go away
Post by: Gopher John on February 28, 2010, 08:08:01 PM: I have a Dell, and it's F8 for the Boot Mode menu.
Title: Re: Help Upgrade won't go away
Post by: Hally on February 28, 2010, 08:16:57 PM: Hi Gopher John :)

Quote from: Gopher John on February 28, 2010, 08:08:01 PM
I have a Dell, and it's F8 for the Boot Mode menu.

I think most computers use the - F8
However!
Now & Again .. You'll get the odd one that uses another F Key :-\

Drives Me Crazy! ::)
If they all just stuck to using the F8 .. It would make life so much easier.

Hally
Title: Re: Help Upgrade won't go away
Post by: flyfsher on March 01, 2010, 05:39:21 PM: Thank you again for the replies and help, I will give it a try if the problem continues and report back
Best Victor
Title: Re: Help Upgrade won't go away
Post by: scythe944 on March 01, 2010, 09:09:41 PM: Quote
I think most computers use the - F8
However!
Now & Again .. You'll get the odd one that uses another F Key

No, that's the standard Windows key... It doesn't matter what hardware you're running it on, F8 is always it. I think you're speaking of keys that get into the BIOS, or boot menu, or other things (before the booting of windows) that absolutely change between hardware manufacturers.