Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zfactor on February 28, 2010, 05:09:06 AM

Title: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: zfactor on February 28, 2010, 05:09:06 AM
is it possible to somehow extend a lic? like if they buy another 1 year is there a way to add it to the existing 1 year they have? since there is still a discount running they regret not buying a 2 or even 3 year lic. is this possible or are they out of luck and will have to wait out the one year before renewing? if this is possible they will buy another 2 year lic right now if there was a way to merge them or add them together? can someone from avast address this for me. they really like the program and as i said wish they would have bought a longer lic. please let me know. if not i understand but it would gain a customer for another 2 years. personally i went ahead and bought for 3 years for all my lic's and they are new to this and didnt realize to do this.

thank you.
Title: Re: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: SecurityAdvisor on February 28, 2010, 07:41:21 AM
They probably need to contact support.
Title: Re: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: DavidR on February 28, 2010, 05:43:27 PM
Contacting sales (at) avast (dot) com would probably be better.
Title: Re: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: zfactor on February 28, 2010, 05:44:16 PM
i will tell them to do that. thanks
Title: Re: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: DavidR on February 28, 2010, 05:47:58 PM
You're welcome, good luck.
Title: Re: someone i know bought a one year lic for internet security but they wanted 2 yr
Post by: Rednose on February 28, 2010, 06:01:15 PM
All purchases of avast products come with a 60 day money-back guarantee. So within that period it should be no problem to change from licence I think :)

Greetz, Red.