Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AWeston on February 28, 2010, 04:25:41 PM

Title: AIS 5 Installation Issues
Post by: AWeston on February 28, 2010, 04:25:41 PM

I have been running AIS 5 for over a month on Windows 7 Ultimate edition without issues.

On Friday I noticed the Firewall component was down and wouldnt start, I tried multiple re-starts, update software etc but it wouldnt start.

So I de-installed AIS, ran the Aswclear5.exe program and re-installed using the latest release from the Avast site.

On re-booting I get an immeadiate blue screen which processes so fast I cant read it. This will continue in an endless loop until I chose to start in safe mode, and run Aswclear5 again.

Interestingly no memory.dmp is created from the blue screen.

I have tried both the new AIS 5 download (418) and the original I used for the first install without issues.

I have also managed to install Avast 4.8 and Avast 5.0 on the machine without problems.

The only difference from the Original install in January and the one im trying to do today is that a week ago I added anther HDD (3rd), converted my O/S drive to a Dynamic Disk and seup mirroring between the Disks 1 and 3 (the new disk).

Any thoughts appreciated, really want to get back to AIS 5 asap.

Title: Re: AIS 5 Installation Issues
Post by: AWeston on March 01, 2010, 05:56:36 PM

Ok done some more investigation.

Working on a clean VM Image of Windows 7 64 bit Ultimate Edition.

Initial install, AIS 5 works fine.

Next I remove AIS 5, add a 2nd HDD to the VM Image and create a Mirror Volume for the O/S drive, this in turn converts the disks to Dynamic Disks.

Allow disk to sync and then install AIS 5

Upon re-boot I now get a STOP error, UNMOUNTABLE_BOOT_VOLUME, booting into Safe Mode allows the system to boot and i can then remove AIS and get back to normal.

Definatley looks like AIS is changing something which stops a Dynamic Disk booting.

Any thoughts appreciated.

EDIT: For reference, this is a completley clean VM image today, not connected to the internet or even the local machine. Avast software was burnt to CD and trasnfered that way to ensure that the ONLY software to hit the VM image were Original Windows CD and then the Avast software - so no chance of getting a virus/trojan onto the system.

Title: Re: AIS 5 Installation Issues
Post by: Segfault on April 10, 2010, 02:27:39 AM

Just purchased AIS 5 and I'm having this same issue.  Not surprisingly, I'm also running Win 7 x64 with my main disk in a software raid 1.
+1 for this being the cause.  Solutions anyone?

Title: Re: AIS 5 Installation Issues
Post by: Vlk on April 10, 2010, 02:54:55 PM

Guys, could you please try the latest [pre-release] build 5.0.499?
More info here: http://forum.avast.com/index.php?topic=58183.0

Thanks, and sorry for the trouble
Vlk

Title: Re: AIS 5 Installation Issues
Post by: Segfault on April 12, 2010, 06:39:42 PM

The pre-release solved the problem for me! Thanks!