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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: whcanilang on June 30, 2004, 11:22:33 PM

Title: Can't start
Post by: whcanilang on June 30, 2004, 11:22:33 PM

Can't seem to start avast Home.  Get a red circle on the tray icon.  Go to start any of the providers and I get the error "The requested resident task was not found - The operation could not be completed."  Worked until recently, but I've made a lot of updates in the last day or so, IEradicator and a few other changes.  Already tried reinstalling and repairing...

Running on Win98SE.

Title: Re:Can't start
Post by: Lisandro on July 01, 2004, 12:05:16 AM

Quote from: whcanilang on June 30, 2004, 11:22:33 PM

Already tried reinstalling and repairing...

Did you try a full uninstall, boot, run avast clear (http://files.avast.com/files/eng/avclear4.exe), boot, intall, boot...
Do not by-pass the boots  8)

Title: Re:Can't start
Post by: bob3160 on July 01, 2004, 12:14:35 AM

Technical,
It's amazing how many people forget that a lot of the info for a lot of programs is in the registry. Removing the program alone, doesn't read the new info into your system.
The computer still has the same old registry info in memory till the system is rebooted.
Also remember that some hardware installations require a complete shutdown and restart in order for the system to find the new hardware...
I know it's a royal pain to reboot  but, there are times it becomes a critical operation.

Title: Re:Can't start
Post by: whcanilang on July 01, 2004, 02:26:06 PM

I did the Uninstall/Reboot/Install/Reboot part, but I didn't know there was an AvastClear/Reboot step.  I'll try that and update.  Thanks.

Title: Re:Can't start
Post by: whcanilang on July 01, 2004, 02:58:31 PM

Well, I followed the prescribed treatment, but avast4!home still doesn't start.  What should I try next???

Title: Re:Can't start
Post by: Lisandro on July 01, 2004, 03:52:16 PM

Quote from: whcanilang on June 30, 2004, 11:22:33 PM

but I've made a lot of updates in the last day or so, IEradicator and a few other changes.

What is IEradicator?
Do you still have IE in your system?
I think it's a requirement for avast a functional MS Internet Explorer 4 or higher.

(http://www.avast.com/eng/products/desktop_protection/home_edition/system_requirements.html)

Title: Re:Can't start
Post by: whcanilang on July 01, 2004, 08:04:57 PM

see IErdicator on http://www.litepc.com/download.html

It removes portions of IE4/5/6 from the system.  I then reinstalled IE6.  Perhaps something is still missing from what Avast expects to see.  DO you have more details of what in IE is required for Avast?

Title: Re:Can't start
Post by: Lisandro on July 01, 2004, 08:18:46 PM

Quote from: whcanilang on July 01, 2004, 08:04:57 PM

see IErdicator on http://www.litepc.com/download.html

It removes portions of IE4/5/6 from the system.  I then reinstalled IE6.  Perhaps something is still missing from what Avast expects to see.  DO you have more details of what in IE is required for Avast?

Well, they must say something... Where is the avast team?  ::)
If I'm not wrong, IE is necessary for quite a little things on showing help, startup help, iNews... Nothing that can't be solved but, of course, I'm not the programmer...

Why don't you repair IE6 installation again?

Title: Re:Can't start
Post by: whcanilang on July 01, 2004, 09:03:40 PM

I did the IE6 Repair, but same story.  Avast!4 Home won't start.

Title: Re:Can't start
Post by: igor on July 02, 2004, 09:46:32 AM

OK, let's try another thing.
Go to the <avast>\Data folder, open the file avast4.ini in Notepad and search for the line
Database=ODBC
Now, change the line to
Database=XML

Does this help anyhow?

Title: Re:Can't start
Post by: whcanilang on July 03, 2004, 04:59:17 AM

The "Database = XML" edit seems to have done the trick.  Thanks!!!