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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mieko on March 06, 2010, 07:58:41 AM

Title: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 06, 2010, 07:58:41 AM
I am one extremely angry customer !!!!

Back in November i bought Avast Professional 10 Pack 1 Year Licence for my machines at home.. I've only used a couple licenses but that's beside the point.

About month and a half later there was that big fuck up by avast sending out the update causing bunch of programs to show up
as false positives which turned out to be a complete cock-up and it completely screwed up one of my machines.

Fine... Avast fucks up and screws up my machine.  I'll just re-install the OS when i have some time and take care of it.

Well i finally got some time and re-did my machine, installed Windows 7 this time and go grab Avast Professional again.

Install avast grab my licence.dat try to get it going.

Nope.... "Licence is not valid"   What the fuck !!!!!!! When did 4 1/2 months equal a year ?????

So i go to log in to avast to get another copy of my licence... Nope cannot log in.. My User & Pass not accepted !

WHAT !!!!!!!!!

So i click to get another password sent to my e-mail....

NOPE !!!!!!!!!!!  NOTHING FROM AVAST !!!!!!!!!!!!!!!!!!!!!!


Send a e-mail to customer support demanding an answer.

NOPE !!!!!!!!!

2 fucking days later not a single peep.

As far as i'm concerned i've thrown away $150 away on a licence.

I know that you fuckers at avast clearly don't give a shit about your customers and i've got all rights to be completely pissed off at you.

If software screws up, you deal with it and move on...

In this case there's no moving on since Avast has effectively stolen money out of my pocket for selling licences that don't work any more.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: lukor on March 06, 2010, 08:36:26 AM
I am really sorry for you troubles, hopefully the support team will catch up soon, but besides that your personal style reminds me a South Park movie.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: petusalem on March 06, 2010, 08:39:53 AM
It should be license.avastlic, NOT license.dat for AV Pro. Right?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: alghorabaaa on March 06, 2010, 08:46:11 AM
Yap, it is ( license.avastlic )


It should be license.avastlic, NOT license.dat for AV Pro. Right?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Vlk on March 06, 2010, 09:43:26 AM
mieko, in January, avast upgraded to version 5 which uses a new licensing model.
You will need a new license file to use with v5.

In order to get it, please follow these 3 easy steps:

1. open your existing license file in Notepad
2. go to http://www.avast.com/resend-license.php, fill in the email address you used for purchase, the avast license key which you can find in the license file you opened in step 1, and the verification code
3. hit the "Resend license" button.

In a few moments, you should receive a new license file (called license.avastlic) which you can simply insert to avast v5 (e.g. by double-clicking the file, if avast 5 is already installed on that machine).


Thanks, and sorry for the inconvenience.
Vlk
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 06, 2010, 12:40:17 PM
I am really sorry for you troubles, hopefully the support team will catch up soon, but besides that your personal style reminds me a South Park movie.

mieko needs my help.  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mikos on March 06, 2010, 01:39:08 PM
I am one extremely angry customer !!!!

Back in November i bought Avast Professional 10 Pack 1 Year Licence for my machines at home.. I've only used a couple licenses but that's beside the point.

About month and a half later there was that big fuck up by avast sending out the update causing bunch of programs to show up
as false positives which turned out to be a complete cock-up and it completely screwed up one of my machines.

Fine... Avast fucks up and screws up my machine.  I'll just re-install the OS when i have some time and take care of it.

Well i finally got some time and re-did my machine, installed Windows 7 this time and go grab Avast Professional again.

Install avast grab my licence.dat try to get it going.

Nope.... "Licence is not valid"   What the fuck !!!!!!! When did 4 1/2 months equal a year ?????

So i go to log in to avast to get another copy of my licence... Nope cannot log in.. My User & Pass not accepted !

WHAT !!!!!!!!!

So i click to get another password sent to my e-mail....

NOPE !!!!!!!!!!!  NOTHING FROM AVAST !!!!!!!!!!!!!!!!!!!!!!


Send a e-mail to customer support demanding an answer.

NOPE !!!!!!!!!

2 fucking days later not a single peep.

As far as i'm concerned i've thrown away $150 away on a licence.

I know that you fuckers at avast clearly don't give a shit about your customers and i've got all rights to be completely pissed off at you.

If software screws up, you deal with it and move on...

In this case there's no moving on since Avast has effectively stolen money out of my pocket for selling licences that don't work any more.



I understand you have a problem with your Avast Pro license. And you have every right to demand what is due from Alwil. I am pretty sure Alwil will take care of this just like what they have done in the past.

On the other hand though, must we use the F word? The way we post is an extension of who we are as a person...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Gandalf1369 on March 06, 2010, 01:39:39 PM
Not sure if any of us can offer the kind of help he needs . . . . .  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: JoeBlack40 on March 06, 2010, 02:06:46 PM
Doesn't matter what kind of problems occurs,to use such a language on a VERY FRIENDLY AND AWSOME FORUM is just a disgrace...it just shows the real level of intelect of a person...shame,shame...nuff said.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Antarctica on March 06, 2010, 02:17:28 PM
Doesn't matter what kind of problems occurs,to use such a language on a VERY FRIENDLY AND AWSOME FORUM is just a disgrace...it just shows the real level of intelect of a person...shame,shame...nuff said.

Yes, congratulations to the Mods who nevertheless managed to stay friendly. :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: alghorabaaa on March 06, 2010, 02:38:29 PM
I agree


Doesn't matter what kind of problems occurs,to use such a language on a VERY FRIENDLY AND AWSOME FORUM is just a disgrace...it just shows the real level of intelect of a person...shame,shame...nuff said.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: anjandavid on March 06, 2010, 02:56:32 PM
yes,

you are absolutely right.

what a SWEET language he/she used!!!!!!!!!!!!
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Gopher John on March 06, 2010, 04:52:31 PM
Not sure if any of us can offer the kind of help he needs . . . . .  ;D


Well, I know that I'm not licensed to dispense medication. ::)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: pinnacle on March 06, 2010, 04:59:49 PM
Hmmm..... ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Black Swan on March 06, 2010, 05:22:39 PM
Bad Day mieko??  ???
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: DavidR on March 06, 2010, 05:28:40 PM
Regardless of how aggrieved the OP feels the use of the language on a forum open to all including children doesn't help his case.

Perhaps his first port of call should have been the forums where they have been given the information on how to hopefully resolve his problem within a few hours.

I guess we will now have to wait for the OP's response if Vlk's suggestion has resolved their problem, presumably that won't be as long as they waited increasing their blood pressure accordingly.

####
I think we should now leave this topic be and await the OP's response.
####
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Shiw Liang on March 06, 2010, 05:33:03 PM
God bless
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Stran05 on March 06, 2010, 05:47:39 PM
Does'nt seem friendly, does he. ;) Isn't there any rule against such bad use of language? Whatever be the problem, you should never cross the line of discipline on a respected forum like this.  >:(
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: DavidR on March 06, 2010, 05:55:29 PM
Look guys, lets give it a rest and leave it in the hands of the original poster to respond.

If they don't the topic will die a natural death they have had the opportunity to respond (rather than constantly be brought to the top of the topics list by additional posts).
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: db213307 on March 06, 2010, 10:48:03 PM
I am having the same problem but with avast 4 home, just without the tourettes issue.  I my system was crippled by some av.exe malware and I had to restore system. 
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 08, 2010, 04:01:33 AM
Thank you for your assistance...

However it did nothing.

Immediately i got the E-mail:

"Dear customer,

thank you for your recent purchase of avast! antivirus software. The
attached file is your license for avast5.


Best regards,
the avast! team"


But guess what.... No attached licence !!!!

Did it again... Nothing.

I'm still pissed off and all you other "holier than thou" jerks that want to pass judgement on me you can shove it.
I'm the one who's been wronged and i WANTED someone from Avast to ACTUALLY respond since i still have not
gotten ANY reply from support or requests for password renewal for site access.





mieko, in January, avast upgraded to version 5 which uses a new licensing model.
You will need a new license file to use with v5.

In order to get it, please follow these 3 easy steps:

1. open your existing license file in Notepad
2. go to http://www.avast.com/resend-license.php, fill in the email address you used for purchase, the avast license key which you can find in the license file you opened in step 1, and the verification code
3. hit the "Resend license" button.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 08, 2010, 05:14:32 AM
mieko, if you have license as you say, then you will receive a license from Alwil

Did you provide them with the same email address as when you purchased yr license?
Same terms and conditions will provide as with that transaction agreement.

Why would Alwil bother to thieve off you? They wouldn't.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: pinnacle on March 08, 2010, 05:38:04 AM
Do not fret mieko. I have Alwil  under secret surveilance. Ssssh!!!! I'm in deep cover they do not suspect a thing.. UTE...OW...OOPS!!. Darn there goes months of being able to infiltrate the Evangelists forum. Honestly  after voicing your displeasure here and with all the Avast team frequenting the forum . I would think it will be an easy fix.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 09, 2010, 08:44:29 PM
What's your "if you say" bullshit... I bought 10 1yr licences  in November as i say at the beginning of the thread if you can't read...
And if you also can't read above, i said i got e-mail saying "here's your new licence" but no licence was attached...

And what i can see in your sig your using a Free Version of Avast so where the hell so you get off saying anything since you
didn't spend a friggin dime...whereas i spent $134 for a licence that has become useless after  3 1/2 months.




mieko, if you have license as you say, then you will receive a license from Alwil

Did you provide them with the same email address as when you purchased yr license?
Same terms and conditions will provide as with that transaction agreement.

Why would Alwil bother to thieve off you? They wouldn't.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 09, 2010, 08:51:19 PM
Maybe you should check your yahoo.co.jp email  ???
 
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 09, 2010, 09:13:18 PM
You know.. i've been sitting here with my yahoo japan account open and nothing !!!
Now after 5 days of waiting for a single response from support and getting nothing , i've submitted another 15 tickets with the same
message.. Whether any of them will be answered is still to be seen...
AND i submitted ANOTHER request for my login info to be re-sent and NOTHING !!!!!!

And to think i suggested this software to my clients... i feel like a complete moron for doing so.




Maybe you should check your yahoo.co.jp email  ???
 

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 09, 2010, 09:32:03 PM
Well if there is Avast team members here my order number was: element 5 order no. 304543565
And licence file # ALWIL Software License File: 20956289

So tell me AVAST people why you refuse to reply to support questions, lock me out of logging in and selling a product that for me has become
useless on no fault of my own.

AND for record this was the Avast cockup that screwed up my pc...
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=377

Barely 2 week after buying licence......




Do not fret mieko. I have Alwil  under secret surveilance. Ssssh!!!! I'm in deep cover they do not suspect a thing.. UTE...OW...OOPS!!. Darn there goes months of being able to infiltrate the Evangelists forum. Honestly  after voicing your displeasure here and with all the Avast team frequenting the forum . I would think it will be an easy fix.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 10, 2010, 12:20:00 AM

why can you not follow this instruction mieko?

http://forum.avast.com/index.php?topic=56636.msg477698#msg477698

is there some problem that re-occurs when you try the procedure that Vlk has advised?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 02:27:55 AM
I DID THAT IF YOU DIDN'T NOTICE MY REPLY TO VLK........

I GET A "THANK YOU FOR PURCHASING LICENCE, HERE'S YOUR NEW LICENCE" E-MAIL BUT NO NO NO NO NO ATTACHED LICENCE.

NO THERE IS NOTHING WRONG WITH MY E-MAIL.

I DID IT LIKE 6 TIMES AND GOT THE SAME FUCKING THING.

I'M EVEN MORE PISSED OFF AT THESE REPLIES MORE OR LESS STATING I CAN'T SEEM TO READ A RESPONSE WITH
A SUGGESTION AND DO IT....


WELL I DID IT AND REPLIED AS SUCH.










why can you not follow this instruction mieko?

http://forum.avast.com/index.php?topic=56636.msg477698#msg477698

is there some problem that re-occurs when you try the procedure that Vlk has advised?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 10, 2010, 06:19:49 AM
Well I'm afraid we cannot help you in this forum further than we already have.

You talk like someone who has had crack license.

All element 5 does is put you through to Alwil website. They have no jurisdiction to sell license.
have you tried to re-run yr 1 year licenses for avast 4.8 using avast 4.8 as yr antivirus?
then you are still protected for the interim.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: RejZoR on March 10, 2010, 09:59:02 AM
It's also possible that your e-mail (or ISP) provider or e-mail client is trashing teh attachement...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 05:00:57 PM
I've been using the same e-mail account for over 11 years now and i just tested it to see whether
it was ok and it was fine.  I did find i would still download 4.8 so i've gone back to using that for
now.

It will do i guess till December then i'll probably go back to Kapersky since Avast's customer service
utterly atrocious since after 6 days now i'm still waiting on a reply to my emergency status message.

The support page says this is where Avast tech support people are supposed to help but there seems
to be more avast asslickers (not you RejZor) than company employees who want to blame the client than the company.

 

It's also possible that your e-mail (or ISP) provider or e-mail client is trashing teh attachement...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: pbombart on March 10, 2010, 05:01:06 PM
I do think it is a problem of a e-mail software or ISP blocking attachment, I must say if this person is so angry, I do think that sometimes, to be polite is better than raging out !!

 :-X


You shouldn't show your serial here.  ;D

It might get blacklisted....

Just a doubt

Do you know how to download attachment from your email?

You might have not seen it
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Shiw Liang on March 10, 2010, 05:05:24 PM
@mieko: Dude calm down!I don't know what is your intention but let me warn you!Stop putting rubbish in this forum.
You are someone who need help and should ask people gently not as like people owe you something.We are only home users who are here to help you but you are the one who is making the situation become more difficult.
If the problem is that you really bought 10 license of 1 year from avast then you would have been able to get the license if not then of course you won't get it.

Shiw Liang!
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: igor on March 10, 2010, 05:08:02 PM
With all the curses, it's rather hard to say what exactly is the problem you have - at least I somehow can't easily find the information in your posts.

So, you have a license file and the program wouldn't accept it (if yes, please upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)), or do you have only the plain text e-mail body (in that case, copy&pasting the part from (including)
#--------------
# ALWIL Software license file
...

up to the final "ASWSignA" into a new file... should give you a valid license file.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 05:23:52 PM
Looks like they deleted my licence file from my last post. It's not my e-mail as i just tested it with a test e-mail w/ attachment
couple minutes ago..  Of course i'm angry.. It's bad enough Avast screwed my pc so i had to re-do my pc, it's worse that the licence
i paid for cannot be used with the new version and not getting any help from official support channels.

But what's even worse is having little jerks like "mkis" saying shit like "why can't you follow instruction" or even worse " sounds like you're using cracked software" when i've provided confirmation i did the suggested remedy or provided proof for any company person that i paid for my licence..  That's just like throwing gasoline on a fire...

The fact is i used the free avast on and off for a few years and when i decide to actually pay for multiple licences it all goes wrong..


I do think it is a problem of a e-mail software or ISP blocking attachment, I must say if this person is so angry, I do think that sometimes, to be polite is better than raging out !!

 :-X


You shouldn't show your serial here.  ;D

It might get blacklisted....

Just a doubt

Do you know how to download attachment from your email?

You might have not seen it
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 05:26:47 PM
Warn me... Warn me what !!!!!  It's bullshit comment like this from jerks like you that's pissing me off.
it's clear you don't actually read what i have written and the replies to the bs comments i've taken.

@mieko: Dude calm down!I don't know what is your intention but let me warn you!Stop putting rubbish in this forum.
You are someone who need help and should ask people gently not as like people owe you something.We are only home users who are here to help you but you are the one who is making the situation become more difficult.
If the problem is that you really bought 10 license of 1 year from avast then you would have been able to get the license if not then of course you won't get it.

Shiw Liang!
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 05:35:43 PM
That's the thing...

I've posted the problem multiple times now and everything i've done.. yet it seems the only thing avast lovers can see
is the rant and not the problem.

I tried to post the text of my licence here a little while ago but it was yanked almost immediately.

My order # again is: element 5 order number: 304543565
My software # again is: ALWIL Software License File: 20956289

So any Avast Employee can immediately see if they look it up that i have a valid licence.



With all the curses, it's rather hard to say what exactly is the problem you have - at least I somehow can't easily find the information in your posts.

So, you have a license file and the program wouldn't accept it (if yes, please upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)), or do you have only the plain text e-mail body (in that case, copy&pasting the part from (including)
#--------------
# ALWIL Software license file
...

up to the final "ASWSignA" into a new file... should give you a valid license file.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: igor on March 10, 2010, 05:39:02 PM
So, can you answer my question?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 06:12:42 PM
I guess have to break this down simply for you.


November 16 2009-  Bought 10 1 year licences.

December 3 2009-   This Avast cockup totally screwed one of my PC's:
                             http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=377

March 3th 2010-      -Finally had time to re-install OS (Win 7 64bit) and re-install Avast.
                            -Download new version of avast and install.
                            -Go to insert my licence and it fails saying it's not valid
                            -Go to element 5 site to log in to get another licence. Log in blocked for some odd reason.
                            -Click to have password re-sent to my e-mail... Nothing
                            -Go to Avast Support and submit a Emergency Ticket for assistance. ( To this date i still have not
                             received a reply from offical support.

March 6th 2010        -After days for waiting on official support and getting nothing i open my post here.
                             - VLK posts that i need to have my existing licence converted to a version 5 and to use the link he
                               provided.
                             - Tried to use the provided link, submitted my information and got "here's new licence" e-mail but
                                no attachment.
                             - There is nothing wrong with the e-mail account.


March 6-10 2010       -Multiple attempts to get replies from Offical Support, request new password for log in to order info,
                               using resend licence page.. All failing.

                              -i've posted my order & licence info on this thread several times so if actual Avast employees were
                                here they could speak up on the issue. nothing

March 10th 2010        -Posted text copy of my licence showing additional proof but was pulled immediately.

Is that simply put for you ?

                          
                


So, can you answer my question?

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Pondus on March 10, 2010, 06:21:30 PM
Argument Clinic http://www.youtube.com/watch?v=kQFKtI6gn9Y .......
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 06:35:05 PM

The point being ???  Now that i have posted concise timeline of the problem and steps taken
and you make a snide post with a old Python skit insinuating that i actually am looking to argue.

I think that's the real problem... This board really isn't for support, it's for avast fanboys to
get off on how wonderful they think this software is.

Because the fact is that i have made civil responses to actual posts directed at me but
you fanboys only seem to see the rant and attack with more snide comments or fail to actually
see the information and steps i've taken and say "duh... I still don't know what your problem is"






Argument Clinic http://www.youtube.com/watch?v=kQFKtI6gn9Y .......
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: petusalem on March 10, 2010, 06:39:08 PM
There are some paying customers out there indeed...

But looking forum posts here, made by avast fanboys...there is no place for critic, suggestions etc. This forum is full of wackos or kids... :-*


You made thousands of posts and use avast free...you are not a God still.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: igor on March 10, 2010, 06:43:02 PM
Well, again... simple question, and a complicated answer with a lot of irrelevant stuff (which must have taken a while to type).

So, I'll repeat the question, and make it also simpler for you: do you have the license file (the one that the program refuses to accept, while it worked previously)?
If yes, please upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Pondus on March 10, 2010, 06:46:49 PM
Maybe i should have said that i am sorry that this tread have turned in to an Argument Clinic....
I have not made any comment`s about who`s fault that is......

Quote
You made thousands of posts and use avast free...you are not a God still.

I use avast internet security.....my signatur is not updated
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Rednose on March 10, 2010, 06:47:58 PM
To petusalem :)

I am also a paying customer like Mieko, but that doesn't mean I don't have to behave myself ;)

Greetz, Red.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 10, 2010, 06:55:31 PM
 ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Darth.Mikey on March 10, 2010, 07:00:24 PM
What's with all the off-topic posts ? All you guys are doing is making a long thread even longer and it's not helping the OP at all. Just let Igor do his job.

@mieko: Please follow Igor's instructions and just ignore everybody else that is not a part of the alwil crew. Hope you get your problem resolved soon and i am sure you will if you just follow Igor's instructions. I apologize for another off-topic post but i had to say something. Good luck ! :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 10, 2010, 07:14:03 PM
 ;) maybe his awake now, forum can help technically but his prob is in sale dept. we cannot do anything about it. just for him to contact the sales  dept. ;)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 07:43:36 PM
Ok... txt file has been ftp'ed.



Well, again... simple question, and a complicated answer with a lot of irrelevant stuff (which must have taken a while to type).

So, I'll repeat the question, and make it also simpler for you: do you have the license file (the one that the program refuses to accept, while it worked previously)?
If yes, please upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: RejZoR on March 10, 2010, 07:44:18 PM
I really don't see any problem here anymore. igor nicely requested him to send his license file to ALWIL server. Anyone with valid license wouldn't hesistate to do that and clear the issue in no time.
Pretty much anyone from ALWIL (that usually means Vlk or igor) has direct access to licensing data, so following their directions is a smart thing to quickly resolve problems.

EDIT:
I see you just did what igor requested...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: petusalem on March 10, 2010, 07:51:14 PM
RejZoR

You are God too?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: RejZoR on March 10, 2010, 08:24:52 PM
I'm Good, but i don' know if i should be God.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 08:31:05 PM
I guess i wished Igor or VLK saw this thread the 1st day and had me ftp the licence file instead of induring snide and insinuating comments (ie: sounds like you're using cracked software) which is going to infuriate me further.. I pretty much championed Avast to my clients and last year purchased 100 licences on their behalf and to have this happen complicates things since if anything does cockup with my clients and it's due to avast and can't upgrade knowing the licences will not work or is a pain to get renewed licences then how does that look...

Pretty much Official Customer Service has failed, Igor may get around to looking at my licence and forward i new one... Who knows. But the fact of the matter is that as
a paying customer (both for myself and on behalf of clients) the service (the lack of) pretty much means once the licences have expired i'll move myself & my clients back to Kapersky.




I really don't see any problem here anymore. igor nicely requested him to send his license file to ALWIL server. Anyone with valid license wouldn't hesistate to do that and clear the issue in no time.
Pretty much anyone from ALWIL (that usually means Vlk or igor) has direct access to licensing data, so following their directions is a smart thing to quickly resolve problems.

EDIT:
I see you just did what igor requested...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 10, 2010, 08:47:17 PM
Sorry to see you go but there are plenty more happy avast! users to replace you.

French-Canadian perchance?
http://www.youtube.com/watch?v=VLMN4U1FMNM
Been to Newfoundland yet?
Ever seen a fish?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 09:05:01 PM
Not Franco but ... Tabernac to you asshole



Sorry to see you go but there are plenty more happy avast! users to replace you.

French-Canadian perchance?
http://www.youtube.com/watch?v=VLMN4U1FMNM
Been to Newfoundland yet?
Ever seen a fish?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Zyndstoff (aka Steven Gail) on March 10, 2010, 09:08:04 PM
Okay, come on guys, stop it now.

The OP is angry, and he's got a reason.
I don't like his language and his insulting posts as well, but some others have cheered him on.
So, let the Alwil people, e.g. Igor, sort it out, since only they can help.
Nobody else can.

I'm sure that they will find a way to compensate his inconveniences if the fault is on Alwils side.

So calm down everybody.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 10, 2010, 09:16:13 PM
As i've stated before i've been civil to people who are helpful and i WILL respond to jerks with the vehemence that's deserved.
My opening post may have been over the top but the fact is that i have a legit issue and getting stonewalled by service and jeered here.

Your right though... The only person that can resolve this right now is Igor since i did ftp my licence and will wait to hear from him
as the rest of you seem to get off on getting a rise out of me (excluding you Zyndstoff).


Okay, come on guys, stop it now.

The OP is angry, and he's got a reason.
I don't like his language and his insulting posts as well, but some others have cheered him on.
So, let the Alwil people, e.g. Igor, sort it out, since only they can help.
Nobody else can.

I'm sure that they will find a way to compensate his inconveniences if the fault is on Alwils side.

So calm down everybody.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Zyndstoff (aka Steven Gail) on March 10, 2010, 09:20:29 PM
Mieko, I'm a bad German.  ;D

Okay, nice to hear you talking calmly to me. I understand you are upset since it has been some time you are in trouble.
I know the guys around here, and I assure you that they normally don't react in such a manner - you started your posts in a rather aggressive way as I must admit.
But let's now all keep calm. To err is human.

I'm sure Igor will help you, just give him a little time to sort everything out.

Thx + good luck
Zyndstoff
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on March 10, 2010, 09:25:57 PM
Mieko, I'm a bad German.  ;D

und jetzt Otto  8) ... bald haben wir die Nibelungen und Siegfried  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Zyndstoff (aka Steven Gail) on March 10, 2010, 09:29:35 PM
 ;D Logos... since you added a "aka Wilhelm der Zweite" I had to do something...

 ::)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on March 10, 2010, 09:30:52 PM
I removed it; read my last post here again, I edited it  ;)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mikos on March 10, 2010, 09:39:06 PM
I DID THAT IF YOU DIDN'T NOTICE MY REPLY TO VLK........

I GET A "THANK YOU FOR PURCHASING LICENCE, HERE'S YOUR NEW LICENCE" E-MAIL BUT NO NO NO NO NO ATTACHED LICENCE.

NO THERE IS NOTHING WRONG WITH MY E-MAIL.

I DID IT LIKE 6 TIMES AND GOT THE SAME FUCKING THING.

I'M EVEN MORE PISSED OFF AT THESE REPLIES MORE OR LESS STATING I CAN'T SEEM TO READ A RESPONSE WITH
A SUGGESTION AND DO IT....


WELL I DID IT AND REPLIED AS SUCH.










why can you not follow this instruction mieko?

http://forum.avast.com/index.php?topic=56636.msg477698#msg477698

is there some problem that re-occurs when you try the procedure that Vlk has advised?

Wow... You really are educated.

And do not wonder if people do not even bother with you. While you have a problem, your penchant to use foul language and insulting remarks deter people from even caring about your concern. You are probably worse in person. Sorry but I really find your post very offending. And for the most part, I will complain about your posting manner.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 10, 2010, 09:44:50 PM
@ petusalem - who have you ever helped buddy?

@ meiko - here are a few comments I put to you that seemed to be fair enough at the time.
I dont have all day to spend on  on person's problems for their free benefit.

http://forum.avast.com/index.php?topic=56636.msg479055#msg479055
- I need know what problem re-occurs - probably the most common means to sorting a communication issue.

Well I'm afraid we cannot help you in this forum further than we already have - but u keep demanding we do

You talk like someone who has had crack license - I try bluff  ;D - my apologies mieko, I run out of ideas

All element 5 does is put you through to Alwil website. They have no jurisdiction to sell license.
- I have share-it account for I cannot remember how long

have you tried to re-run yr 1 year licenses for avast 4.8 using avast 4.8 as yr antivirus?
then you are still protected for the interim
- you followed my advice and it was to yr benefit
- protection from infection is what we provide here., unfortunately we got sidetracked - again, apologies


mieko, we never know what it is with the persons computer that is not working but would be different if we were actually there with them to troubleshoot problem. However, we need work remotely (from a distance), and what is often the outcome is through the communication the person sorts out the problem themself, which is best way to do things - the person themself is our greatest resource that we can work with. You have not been entirely an innocent party when it comes to breakdown in communication.

like I say we never know what is wit the person's computer without asking questions. I have problem now wit client who pays for my time - service their antivirus is just part of what I do, but an issue has arisen with avast that does not replicate on my computer. If I was person who used that computer all the time I would know quicker why this issue has arisen, but I dont know, and the least I can do is make effort to work in same environment as my clients who can run all sorts of freewares - so when they explain to me, I can understand them. I have learn much about problems wit these freewares on avast forum. Stick around and find out for yrself. If client call in professional who work on big budget systems, they lost on these little home and personal PCs wit the erratic usage they get put under. They don't have any idea about thinking that applies at user application level, for users who cannot afford time and money to get school only to interrupt their education (Marshall McLuhan). In my experience, avast is the only antivirus brand that adequately caters for these kinds of people. Norton gave up on home computers years ago, you can never trust avg again after avg7, my friend says why does Trendmicro always ask me to do a scan so it will fix my computer doh!, he say when he do scan, nothing was actual wrong, doh! Trendmicro, doh! etc, etc.... avast is their friend, end of story.

btw - December 3 2009-   This Avast cockup totally screwed one of my PC's:
                             http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=377

I ran this issue through two identical computers running avast wit different softwares but same problem so that I could write up documentation for my users so they understand what happens when you delete files rather than send them to virus chest. Same scenario as what screwed up yr computers. But I didn't have to repair either computer, just re-install some programs because, other than Windows installer, issue was mostly / totally confined to Program Files (Programs and Features). There should have been no major damage to yr computers. As far as I know I took screwup to the limit and no major damage.

Anyways meiko, stick around forum, I've learn heaps about real life computer problems here that dont learn at the Academy.
 
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: coolsilver on March 10, 2010, 10:02:38 PM
The way I see it....

If someone wants to be a constant pain to help... drop them. I mean someone is looking for help and being a pain and then when you lend a hand they continue and attempt to pull you into conflict? Makes you really doubt if it is worth the time or trouble.

The title alone is enough to deter my help. If they have a large problem with avast they can work that dispute out themselves. If they want help in solving a issue or get a technical answer then fine. Claiming avast robbed you blind is just absurd and far from the truth as many know and can plainly see Avast does what they can to make customers happy with their product.

It is one thing to be upset and portray that, another to claim they stole your money and then coming back to kick you in the shin or kidnapped your family, or worse yet committed murder. It's this kind of extreme exaggeration and outright idea that the worse you make it sound will get you that much more sympathy and support... just doesn't work.

It doesn't help when others counterattack. But, I suppose people feel they have a point to prove.  :-\


In the end I hope the matter becomes resolved soon.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 10, 2010, 10:34:40 PM
I think is routine coolsilver. have to just keep working on it. We are all human, make mistakes, fall down get up again. Happens to me, through this I feel part of kinship and exchange. And this is even more so when consider multiplicity of possibilities with computers and communications. Have to keep working at it, and so much happier place when situations become resolved.

Lowenstein - "Automatic control mechanisms, especially when they are critically set and highly sensitive, are able to oscillate quite violently at times between correction, over-correction, counter-correction, and so on. The engineer calls this 'hunting'".
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: anothermack on March 10, 2010, 10:51:13 PM
Hope Mieko gets a solution.

Sorry for this off topic topic but I noticed some very nationalistic feelings earlier on.
In case it would help someone to kick somebody's ass I am volunteering.
I am Belgian and therefore my proudness can not be hurt. I got none.

(don't get any funny ideas about any kinky stuff.  That would be going too far)

brgds
mack
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: anothermack on March 10, 2010, 10:56:49 PM
Sorry, I changed my mind. Kick Logos's ass. Him being French and all.

brgds
mack
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on March 10, 2010, 11:22:26 PM
Sorry, I changed my mind. Kick Logos's ass. Him being French and all.

brgds
mack

or I'll kick yours, until you finally accept the annexation (you're the only one left not asking for it  ;) )

(http://imgs.imagup.com/02/members/1204678794_medium_Coq_francais.jpg)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 10, 2010, 11:39:40 PM
Sorry, I changed my mind. Kick Logos's ass. Him being French and all.

brgds
mack

Logos needs to understand English better but he would prefer everybody convert to French.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on March 10, 2010, 11:57:34 PM
Sorry, I changed my mind. Kick Logos's ass. Him being French and all.

brgds
mack

Logos needs to understand English better but he would prefer everybody convert to French.


Oh again...
can you give us an explanation, and/or a demonstration, if you're able to do it at all... I mean, besides being an awful j**k, you may have qualities, I'm still looking for them. You're a bloody nationalist and a xenophobe (how many times already did you mention I was French?), hiding constantly behind a bad sense of humor and stupid jokes you're the only one to find funny, you're an extreme coward, how can you give lessons to anyone? You're a bitter person, you probably hate yourself more than you'll ever be able to hate the others, I wouldn't even advise you to get a life because I don't consider you a human being  ::) What do you expect, pity ?  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: spg SCOTT on March 11, 2010, 12:10:15 AM
What was the OP's name again? I can't find their posts anymore because of this off topic bickering...

PLEASE CAN ALL OF THE OFF TOPIC POSTS STOP AND LET IGOR ETC. HELP WITH THE ISSUE.

This just makes it harder for the real help to be done...



Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 11, 2010, 12:17:16 AM
meiko abused forum and alwil hard, Scott.

But yes you are right. I'm outta here.  :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Antarctica on March 11, 2010, 12:19:59 AM
I must say I am really surprise by the tone of this thread. I've been lurking for many years the Avast Forum and my impression was that it
was a "friendly Forum".

Wonder after that why we have war on earth. ???
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: EntitY on March 11, 2010, 12:25:24 AM
If the OP did anything, he called out every Fanboy in the house.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Shiw Liang on March 11, 2010, 05:01:46 AM
@meiko:lol what do you think people are doing here ;D ?
They are here to help you lol!
Hahahaha maybe not all but some ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 11, 2010, 07:56:26 AM
I just find it odd all of this activity occurred after i said that i would just wait and see if Igor will assist now after i submitted the licence file.
There's no point in saying anything else since people only looked at the rant and didn't bother to actually read what i actually wrote to the people who ACTUALLY tried to help like VLK & Igor being the two.

Know people will read this post and try to read some hidden rant or vile language and flame this response.

The thing that does annoy me though (Oh boy people flame me now) is that on the avast site it point the client here for technical support (Since the actual customer support doesn't exist), so why isn't there a specific forum that are manned by Avast/Awil employee rather than this open forum where lets face it there's more fanboys and  bystanders than actual support team which then lends to outright attacks if the product is put under question.

Because if that was the case my issue could have been solved in a couple posts..

-Need new licence.. Use resend licence page.

- nope doesn't work.

- Ok, send me the licence.

-Ok.. Here it is.

-Yep. your licence is fine. I'll manually send you a new licence.

-Great. Thank you every much for your assistance.


Not the utter free for all that went on... My anger was evident  but was only directed at those here who made insinuations or insults themselves NOT towards the helpful people.

Of course there will be a bunch more users who will not actually bother to read anything but the initial rant and attack this post as well.

So be it.. The fact i've caught the attention of a actual support person and submitted my licence to and awaiting a response is all i really wanted.

I'm sure you guys can now go back to saying how evil of a person i am and attack this post as well.



Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Stran05 on March 11, 2010, 09:44:42 AM
I really understand why mieko is angry here. We have been making fun of him from Day 1 which is utterly frustrated by feeling that Alwil has cheated him. Only one question I have to ask, why don't we leave what we can't handle. Really bieng cheated and then bieng discouraged is the worst thing to happen to anyone. I am not saying that Alwil has literally cheated him, but this thread has almost destroyed my impression for this forum as a "Nice and friendly" forum. This is the most insulting thread I have seen in this forum and many of your posts have even enraged the mieko. Please let the one's who can help to help him. I understand your frustration and I sorry for how you have been treated. Though I am not an Avast fanboy, all I can say that Avast is a respectable company and there is reason for their delay to help you.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: anjandavid on March 11, 2010, 09:50:53 AM
Does'nt seem friendly, does he. ;) Isn't there any rule against such bad use of language? Whatever be the problem, you should never cross the line of discipline on a respected forum like this.  >:(

???????
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Stran05 on March 11, 2010, 10:02:48 AM
 I had just said that because of the atrocious use of language by the author of this thread. Now I understand the reason for his frustration.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Snagglegrain on March 11, 2010, 10:03:34 AM
this thread has almost destroyed my impression for this forum as a "Nice and friendly" forum. This is the most insulting thread I have seen in this forum
I see a lot of big egos on the loose around here.  People trying to live up to some sort of weird forum persona they have constructed for themselves.  There's a real negative vibe coming off of these types.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Maxx_original on March 11, 2010, 10:22:08 AM
guys, stop posting unrelated stuff here.. each OT post makes this thread closer to be locked (it should already be done IMO)... almost all of you probably can't remember why we're here.. that's sad :-\
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: rambo1940 on March 11, 2010, 10:56:14 AM
For goodness sake.
Somebody close this thread
Thank you
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mele20 on March 11, 2010, 11:10:58 AM
Why does Avast allow this sort of junk in their forum?  I haven't been here in awhile and I am really struck by the differences in what is allowed here (anything evidently) and what is allowed in the Avira forum where I have been a regular poster for over three years.

"The thing that does annoy me though (Oh boy people flame me now) is that on the avast site it point the client here for technical support (Since the actual customer support doesn't exist), so why isn't there a specific forum that are manned by Avast/Awil employee rather than this open forum where lets face it there's more fanboys and  bystanders than actual support team which then lends to outright attacks if the product is put under question." Posted by meiko the OP

"meiko abused forum and alwil hard, Scott"

"Abused" the forum and alwil? You have got to be kidding me. Posted by mkis

Half the posters in this thread would never be allowed Community member status at Avira forums. They would be confined to only being able to start a thread and post in it but not be allowed to post in other threads. At Avira forums, you must EARN the right to be a Community member by showing that you can be responsible and helpful and keep your ego under control.

Maybe Avast should consider such a policy as the only offense by the OP here was a bit too much use of foul language in his first post but even that was understandable given the circumstances. Most of the responses here were neither friendly nor helpful and most were insulting. What is this forum for if not friendly help? If some of the posters in this thread had managed to earlier get Community member status at Avira forums (due to carefully following all rules of the forum) and they then acted like they have here, they would find themselves permanently stripped of their community status with no explanation and no appeal possible.

If this forum is Avast's sole help then it needs to focus on helping not on member's egos.  It should not allow members to run wild as evidenced in this thread.  I don't recall even having to read and formally agree (and reagree every so many months) to this forum's Code of Conduct before being allowed to post here or even read the forum like is required at Avira.  Avira forums had fights and blowhards in their forums (mostly on the German side though) and that was why they instituted strict rules and it has worked pretty well. I had thought perhaps Avira forums too strict but after this thread I wish Avast would adopt a similar policy and enforce it.








Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 11, 2010, 11:14:10 AM
mieko, you began this whole fiasco with the opening words  "Re: AVAST ARE THIEVING BASTARDS!!".

Then you deliberately set to exasperate the very person who is helping you now - Igor

Now you are trying to cuddle up to Vlk and Igor as if to elevate some make-believe triumvirate of your own choosing, whereby you three - now in consort - are some kind of elite faction that stand above the common and non-deserving aspirations of us mere bunglers.

You need to understand that this thread is the exception not the rule in this forum - you have greedily tried to make yourself the centre of attention amidst an environment where there are many, many other people also legitimately requesting the attention of forum members who you have so callously tried to put down,

Take a search around other forums - you would have lucky to make it past your opening post.


@ Stran05 - same to you - a lot of the members are accustomed to each others personas, thru their time spent here helping other people to sort out issues with their computers - expect that some is tongue in cheek and some is putdown freely as you would a friend who has annoyed you. Stick around and participate, contribute, or just view, and you will see that responding to requests is what this forum is all about.

@ Snagglegrain - dont expect that members cannot see thru their online personas, and that only you can. You should have been here long enough and contributed equally enough to see this. Is that you on the sax? - sorry uncalled for, I just made an ass of myself.   :)

Its all ch*ckensh*t when members start to ham things up. But they all down to the fixit business again instantly once their attention has not been triggered by an out of the ordinary request such as mieko has chosen to escalate.


@ Mele20 - you gotta be kidding - are you blind or something, please go back to start and read through - and PM me please and we will carry this matter on away from the forum - your assertions mean absolutely nothing, when you compare persons who have been helped through the free speaking nature of this forum. Its the newbies like you who are attempting to squeeze some advantage out of what is a complete exception to the regular business of the forum. Of course mieko abused forum members and alwil. It is the very nature of the forum that means that his request is still being attended to. And the unnamed product posing - you been nowhere buddy.


sorry Maxx, I just make idiot of myself to salve my bruise ego. I'm happy if you lock or delete thread.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Rumpel on March 11, 2010, 11:27:52 AM
so why isn't there a specific forum that are manned by Avast/Awil employee rather than this open forum
It would require human resource, which inevitably end up with large cost.  The bill would most likely to go to the end-users, means, it would be piled up on the price.  So, instead, Alwil lets the end-users help each other.  These people are not professionals but volunteers.  However, if you read some other threads, you will find quite many people, if not all of them, come back with their issues solved.  Some of these people who had helped most are Avast! Free users and I guess its their way to "pay" back to Alwil for their service, which is how the community works.

However, especially about the license issue, there is almost nothing can be done by those who are not working at Alwil.  So, basically, after noticing its license issue, the forum users should have left the thread to Alwil employees or direct the OP, or you, in this case, to the contact list to the customer support.  The problem is that, your language had attracted the attention of a lot of forum users including even those who don't write here often (check their post counts).  This is called the broken window theory.  They have done what they shouldn't have done but, IMHO, if you had come here with more friendly tone, the story would have been different.  In any case, this thread can be a good example of blaming each other would increase problems rather than decreasing them.   :'(

Probably, nobody including the OP wouldn't mind this thread being closed.  IMHO, this thread should have been closed much earlier.  Now this thread is like a broken window...I wonder if this thread has positive effect.  Offering the OP with another way to communicate with the employees would suffice.  I'll vote for locking this thread, too.

As for the complaints about license, some North American payed users have complained of late replies, which I suspect the time difference plays a role in it.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Stran05 on March 11, 2010, 12:15:53 PM
Let me inform you that I am a Community Member of the Avira Support Forum. I had to work my way upto the status by following strict rules and having the positive frame of mind to help the one's who need my assistance. What Mele20 has said is absolutely right. Avira would have straight away locked or deleted a thread like this and in that forum no newbie can post in other's threads. Only a Community Member or moderator can do that to help others. I agree with Mele20 that Avira's Forum policy and rules are much strict than this forum. Mele20 is also a respected Community Member and I have high regards for him. No thread with such foul language as this one can stay at the Avira Support Forum. I assure you that.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 11, 2010, 12:27:41 PM
will this side of the forum may the bad side, ;D but it is required in the world the good and the bad must be balanced. yin and young,
will guys its all finish maybe problem solve ;D
so you all guys stop posting here including me :-X :o ;D 8)
remember everybody that the saddest man in the world is the man who knows nothing but money!
this is the money matters! ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Vlk on March 11, 2010, 12:39:37 PM
I still haven't closed this thread just because it turned into an interesting psychology game.
And I think that once the people who post here realize they are playing that game, they will not like it and the thread will soon fall down the list on its own...

Of course, the main thing is that the OP's problem is now being taken care of... my guess is that he will like avast after all - although it may take some time. Fingers crossed.


Cheers
Vlk
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Rumpel on March 11, 2010, 12:54:39 PM
I still haven't closed this thread just because it turned into an interesting psychology game.
And I think that once the people who post here realize they are playing that game, they will not like it and the thread will soon fall down the list on its own...
Are you saying that since the state of this thread is brought from rather baseless psychological issue rather than core factual problems, it will end with it?  I haven't come across with such a way of thinking.  I had reported this thread to the moderator but...I think you are right.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mike Buxton on March 11, 2010, 01:44:26 PM
Hi,

Most importantly, it is now reinforced that ¨they¨ are neither thieves nor bastards. How many of us can imagine dealing with more than 100,000,000 customers [mainly non-paying] all of whom must be right?

Personally, I liked mackś avatar and especially post # 67, but even that humour was taken amiss.

I am a great fan of avast! and most a most grateful W98SE and Linux user, but I am no mere boy.

My regards
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mele20 on March 11, 2010, 02:16:23 PM
Let me inform you that I am a Community Member of the Avira Support Forum. I had to work my way upto the status by following strict rules and having the positive frame of mind to help the one's who need my assistance. What Mele20 has said is absolutely right. Avira would have straight away locked or deleted a thread like this and in that forum no newbie can post in other's threads. Only a Community Member or moderator can do that to help others. I agree with Mele20 that Avira's Forum policy and rules are much strict than this forum. Mele20 is also a respected Community Member and I have high regards for him. No thread with such foul language as this one can stay at the Avira Support Forum. I assure you that.

One other thing. How come naked breasts are allowed here for someone's avatar? That is insulting to all women and something Avira would NEVER allow. This forum is the ONLY way to get support for Avast free version and I gather also for the paid version (which shocks me just as the fact that Avira paid versions ONLY have forum support, however, Avira does have SERIOUS forum support which I'm not sure can be said for Avast). 

I installed Avast on my Vista Ultimate virtual machine yesterday. I had the Avast 5 beta on there for awhile back in January but I am a beta tester for Avira and so I put Avira back on it until yesterday (and still have Avira beta on XP and Win 7 test machines).  Avast works BEAUTIFULLY on Vista. Avira beta, sadly, has many, many problems.

This forum is lacking in proper decorum for helping folks and naked women for avatars certainly does not lend the proper atmosphere for such an outstanding antivirus program as Avast 5 is shown to be.  I may end up using Avira, warts and all, on Vista simply because I don't care for the Wild West free for all that I see here.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 11, 2010, 03:04:44 PM
Oh Vlk now I will have to apologise to mieko for my sour tongue, which I do - sorry mieko, my failing - and just when I was starting to get all hotted up about things and would prefer to rush back into the fray, but you are right Vlk, why ruin a good user forum for my own selfish ends.

But some good point is willingness of avast users to rush to the defense of their product.

I'm at my friend's now and try to find how to de-activate the Trendmicro default that says Fix Now 'if Trend Micro Internet Security has not yet scanned your computer for threats since you installed the software'. He been running scans for months.  ??? ???  I set Fix Now alert for every 30 days.  He not have one threat in all that months and months time - so says that is what is his good behavior.  ;)  But I should not disparage Trendmicro, they provide good protection for my sister's business and paid for by her parent company.

@ Stran05 - how convenient two unnamed product Community member and moderator one should popup like FakeAV to advise avast users as to what is  proper behavior for forum. I think is good you have absolute no authority to action rules in avast user forum. And you are here, but do you use any avast product? Of course, like FakeAV, you do not.  ;D

@ Rumpel - me too, think Vlk is right, but is factual problem that mieko had issue making him hotted up, and well done avast for ensure they attend to problem, especially since upgrade of product range will unavoidably give rise to many different issues that are not always easily solved. In the interim, avast users will rush to defend avast product in their forum.

When a successful product range is further improved by the release of an even better product assortment and price, there is always going to be attacks made by persons who resent the continued success of the range, and there is sufficient evidence that this is what is happening in some threads in the user forum. There is sometimes no solving to the upside down question and answer carried out by these deliberate attempts to wreck the good name of avast, but eventually the perpetrators  become undone so they end up squeeze out like bad pimple on backside, and life goes on to much content of people who use avast product range. Is very good that mieko should not be one of these malcontents. My wish is that he should be the lucky user of avast products. Oh I such a fanboy, I so embarrassed.

Edit - my italics above - I know avast runs okay on Vista, Mele20, but runs okay on all machines - I don't Beta test but I do have 3 installs due for clients (this weekend hopefully) Vista and Win7 (trial license expired), and an XP upgrade - makes a nice arrangement for AIS package as people are related. This too is an appealing aspect of the new avast release(s) over and above good performance of antivirus.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: igor on March 11, 2010, 03:43:17 PM
We were trying to reproduce the problem with your license key / license file (to have to same conditions), but everything works as expected - i.e. the message arrived with the attachment.
So... I'm afraid I have to conclude that the problem with the missing attachment is caused either by your e-mail client, or by your mailbox / ISP.

Anyway, I've just sent you the license file by e-mail - this time packed into a ZIP file (so that it gets through if the problem were with the particular file extension).
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: psw on March 11, 2010, 03:57:47 PM
Missing attachment can be rather virtual too.
E.g. when I looked at the Msg with licence attachment via Exchange Web Access I can not find any (bare message from Alvil but attachment was missed). The same message looked at via Outlook program shows that attachment is really present and can be extracted and saved. So probably sending zip copy would be the best workaround.
It is interesting that this is concern to licence sent via resend-license page. License sent via element5 shop can be extracted both in Web interface and Outlook client.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: coolsilver on March 11, 2010, 04:12:24 PM
*brings cake*

Now we all have our pants on straight... lets have some cake  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: twl845 on March 11, 2010, 04:44:44 PM

One other thing. How come naked breasts are allowed here for someone's avatar? That is insulting to all women and something Avira would NEVER allow. 
I missed that. Can you include a copy of the avatar?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 11, 2010, 05:29:14 PM
Thanks Igor, i have now received the new licence. Thank you very much for your assistance.

As for what has been going on since i pretty much stating i would wait on Igor is rather interesting.
VLK's decision to leave the thread open as a psychological study is valid but of course since my issue
has been finally resolved by the powers that be there is no reason to leave the thread open.

Honestly i figured after i submitted licence the thread would have been locked but i guess my anger & utter frustration sparked something unusual here.
Believe me that last thing i ever want is to rant in public but when official channels fail you and the client is pretty much directed here only to be further attacked not because of the message but how the message is delivered then it just makes that anger and frustration worse.

Personally i wouldn't have been continuously angry if it wasn't for the attacks & insinuations pretty much right out of the gate. I suspect that
most people who posted negative comments probably figured i was a troll or something... Which is definitely not the case.

I guess all i can say in closing is should another "utterly angry & frustrated client" like myself show up and demonstrates it directed at the product and not you personally then try to read the message and not how the message is delivered and further attack that person.

A note to the Avast Bigwigs though... You guys REALLY need to improve your official customer support services. If a paying client submits
a valid emergency ticket it REALLY SHOULD NOT take 6 days to get a response. Or at least have a phone number for customer service so
clients can get service as my problems probably could have been solved immediately without the brewing frustration.

That's all folks.








We were trying to reproduce the problem with your license key / license file (to have to same conditions), but everything works as expected - i.e. the message arrived with the attachment.
So... I'm afraid I have to conclude that the problem with the missing attachment is caused either by your e-mail client, or by your mailbox / ISP.

Anyway, I've just sent you the license file by e-mail - this time packed into a ZIP file (so that it gets through if the problem were with the particular file extension).
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 11, 2010, 05:54:27 PM
Alwil very busy wit 100,000,000 sign up, but they take time out to address yr issue.

Go well mieko.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: spi on March 11, 2010, 07:14:22 PM
 ;D i just learn something from mieko post

I follow and read now I got something great to learn.
just like VLK said "interesting psychology game" and this a good game  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mikos on March 11, 2010, 09:42:21 PM
Having a problem does not give anyone the right to use foul language, especially if it does not even involve a matter of life and death.

It is really psychology as VLK puts it. It shows pretty much the behavior of people when they come face to face with dire circumstance. And too bad, some people really break when they are faced with not so overwhelming problems. I need not elaborate who just displayed such an awesome behavior. Pardon the sarcasm. I still believe in the diplomatic way of doing things and that using foul stuff doesn't get you anywhere when it can be avoided.

After all in the end, problems can be resolved faster if only people are much calmer and level headed.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Vlk on March 11, 2010, 10:18:24 PM
One other thing. How come naked breasts are allowed here for someone's avatar? That is insulting to all women and something unnamed product would NEVER allow.

If you're referring to cazoza (http://forum.avast.com/index.php?action=profile;u=64584)'s avatar, I'd agree that it's a bit questionable but still acceptable. I don't know how about where you live, but I'd say that at least in Europe, such a picture could easily make it to mainstream media (TV, magazines, advertising etc) with no restrictions.

This forum is the ONLY way to get support for Avast free version and I gather also for the paid version (which shocks me just as the fact that unnamed product paid versions ONLY have forum support, however, unnamed product does have SERIOUS forum support which I'm not sure can be said for Avast).  

It's not supposed to be the ONLY way (although it is the prefered way). We do obviously have staff that's taking care of the support tickets. If it took them 6 days to get back to the OP, that's poor, agreed, but most of the tickets are handled much faster IMO.

This forum is lacking in proper decorum for helping folks and naked women for avatars certainly does not lend the proper atmosphere for such an outstanding antivirus program as Avast 5 is shown to be.  I may end up using unnamed product, warts and all, on Vista simply because I don't care for the Wild West free for all that I see here.

The avast forum started about 7 years ago, and I've been around for pretty much all that time. For the most part, I've seen it very friendly and helpful - although at times, they were obviously problems of this type (but not very often).


Now, regarding the foul language, the forum software was supposed to do some automatic substitutions (of the f-* and s-* words, for example). This obviously failed - we'll have to look into why (maybe some of the recent forum upgrades broke this feature). We obviously want to keep the forum teenager-friendly (and politically correct) but we don't want to delete posts/threats just because someone uses an ugly word or two...

Edit: the feature is now back, as you can see in the first post of this thread.


Thanks
Vlk
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Iangho on March 11, 2010, 10:35:17 PM
I think Avast has the most friendly, informative forum I know about.

It's part of Avast's competitive advantage.

On a lot of forums you get posts such as "use the search..". Well, may be people should use the search but I see no point in answering a question with a terse, judgemental comment. People on the Avast forum are a lot nicer and easily more forgiving.

I'm a member of Avira's forum and don't agree with the rule about being uber-registered to post replies to others' posts because they had a problem with a few users. That's not in the spirit of forums.

Ian
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: JH on March 11, 2010, 10:47:03 PM
Mieko I am also quite shocked with the foul language and attitude used. As a mostly reading and non contributing user I was amazed that the mods have not taken down this thread because of the language. You paid quite a lot of money for the licenses, were angry, but that is no explanation. I do think that you should edit the first post - not to delete it, or change the form, but just add the permanent link to the post where issue is resolved, and it is confirmed that troubles (as many of us suspected, and this is mostly the case) were caused by the e-mail account, which disliked for some reason license extension. You were very closed minded about such explanation, honestly speaking at some point I've thought you were either a troll or someone with a cracked/blacklisted serial trying to fraud a new one here. Or both. All because of the attitude. But this is your decision, I'm thinking that most users would agree. Visitors often do not read whole messages, explanation here is on like 7th or 6th page, and the first post still contains very serious accusations.

Still, you've got a point here - ways of sending the license should change. E-mail providers have a variety of rules, also it is quite often that such e-mail does land in the spam, and an average user does not have the smarts to check the spam folder... Why not to provide as an alternative a link in the message (if this message does not contain an attachment - click here), or on the website after submitting the form for the license? It would be stored on the FTP let's say for 24h after the submission. There are many ways how the unreliable communication vehicle as  the e-mail is could be bypassed.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 11, 2010, 11:42:24 PM
@ Vlk - once again, well done alwil

Quote
Edit: the feature is now back, as you can see in the first post of this thread.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 11, 2010, 11:47:55 PM
 ;D ;D ;D ;D first impression last  ;D ;D ;D ;D ;D ;D ;D ;D
 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Zyndstoff (aka Steven Gail) on March 12, 2010, 08:08:32 AM
Now, regarding the foul language, the forum software was supposed to do some automatic substitutions (of the f-* and s-* words, for example). This obviously failed - we'll have to look into why (maybe some of the recent forum upgrades broke this feature).
Edit: the feature is now back, as you can see in the first post of this thread.
Thanks
Vlk

I really don't see any use in this fucking shitfilter.  ;D  Where is the difference in spelling the word correctly or substituting 2 letters with a star? Does it hinder me or anybody else on the world (except, maybe, North-Koreans) do understand the word, it's meaning?
This is a typical american way of handling something: do something useless, pretend it helps to solve the problem and say a prayer. E.g. everybody knows what is in the brown little paperbags teenagers carry with them in a car - it's an alcoholic beverage. But the cute brown bag prevents anybody from seeing it, so it is just great to pretend everything is fine... This filter is just the same brown paper bag.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mele20 on March 12, 2010, 10:10:12 AM
One other thing. How come naked breasts are allowed here for someone's avatar? That is insulting to all women and something unnamed product would NEVER allow.

If you're referring to cazoza (http://forum.avast.com/index.php?action=profile;u=64584)'s avatar, I'd agree that it's a bit questionable but still acceptable. I don't know how about where you live, but I'd say that at least in Europe, such a picture could easily make it to mainstream media (TV, magazines, advertising etc) with no restrictions.

This forum is the ONLY way to get support for Avast free version and I gather also for the paid version (which shocks me just as the fact that unnamed product paid versions ONLY have forum support, however, unnamed product does have SERIOUS forum support which I'm not sure can be said for Avast).  

It's not supposed to be the ONLY way (although it is the prefered way). We do obviously have staff that's taking care of the support tickets. If it took them 6 days to get back to the OP, that's poor, agreed, but most of the tickets are handled much faster IMO.

This forum is lacking in proper decorum for helping folks and naked women for avatars certainly does not lend the proper atmosphere for such an outstanding antivirus program as Avast 5 is shown to be.  I may end up using unnamed product, warts and all, on Vista simply because I don't care for the Wild West free for all that I see here.

The avast forum started about 7 years ago, and I've been around for pretty much all that time. For the most part, I've seen it very friendly and helpful - although at times, they were obviously problems of this type (but not very often).


Now, regarding the foul language, the forum software was supposed to do some automatic substitutions (of the f-* and s-* words, for example). This obviously failed - we'll have to look into why (maybe some of the recent forum upgrades broke this feature). We obviously want to keep the forum teenager-friendly (and politically correct) but we don't want to delete posts/threats just because someone uses an ugly word or two...

Edit: the feature is now back, as you can see in the first post of this thread.


Thanks
Vlk

Yes, that is the avatar I found questionable. What does the fact that photo could make it to mainstream media (Europe or elsewhere) have to do with it being acceptable in a supposedly serious antivirus vendor's forum? It is distracting and beneath this forum and Awil. (Sorry if that is too blunt, but I am a very honest and direct person and say what I think both good and bad).

I understand and agree that this forum should be the sole support for the free version users.  But someone who bought a paid version and who has a license problem, in particular, to not get prompt help...that is bad publicity for Awil as the free version users read that and think that maybe they don't want to purchase Avast Professional, etc. since they apparently won't get better support even for a license problem.  A license problem, of all things, should be settled very quickly. I hope you work on this and figure out how to avoid such a delay in the future.  Interesting that the problem was the OP's email client or his ISP. It would be a good idea to offer a second method of obtaining the license such as a link in the email (as JH suggested) that could be used to download it directly if the ISP's antivirus program stripped off the attachment thinking it was a virus. 

As for the "shitfilter" I don't like it. I'm American but I agree with Zyndstoff. At least the filter is not as bad as Dell's filter in their forums. I have Dell machines for many years but I rarely post in their forums because of their filter that will reject the post if you have very mild explicatives or many other words that for some unfathomable reason Dell finds offensive.  I didn't love the excessive use of explicatives by mieko but I understood why and also realized that had I been in his shoes I might have done the same. I mean, Vlk, you guys don't have any phone number for a paying customer with a problem like this to reach you quickly if support fails to respond quickly? That amazes me and not in a good way. I certainly hope you heed mieko's final comment here about the need for Awil to address this issue quickly and seriously. The "unnamed" vendor (sorry, I didn't know I wasn't supposed to use another vendor's name here) I have beta tested for over three years is finally opening an office in the USA this year. That is something Awil should consider as paying customers should have a way to reach the vendor via phone if needed and I'm sure Awil would like to expand usage of the paid versions in areas like the USA. 

As for my using the unnamed vendor's program on Vista because of some things I objected to in this thread/forum instead of using Avast, that is unlikely partly because I like Avast very much and also because I made the mistake of mentioning to the unnamed vendor's beta support that I had installed Avast after being told by beta support that my computer was the cause of the many problems I had rather than the problems being due to bugs in the beta which I had reported. I mentioned that uninstalling the unnamed vendor's beta product and installing Avast instead gave me back my vista virtual computer. It is like a new computer. Runs great now and is fast again and so far nary a problem with Avast. I was trying to illustrate for the unnamed vendor that the problems really were from that vendor's beta since they all disappeared with Avast installed.  The unnamed vendor I guess didn't want to hear that as I was removed from beta testing for that vendor even though I was also testing the product on XP Pro and Windows 7 and did not remove it from those computers where it works well and did not ask to be removed from beta testing.  Three years of giving freely of my time to test the unnamed vendor's product with no compensation and they respond in such a childish way to my trying to get them to realize they have some serious problems with the beta on Vista. I am mentioning this only because it forced me to reconsider some of the criticism I made in this thread about this forum being "the wild west" that I didn't approve of.  Well, I'd much rather the "wild west" occasionally (you did state that threads like this don't happen often) than dealing with a vendor who doesn't appreciate its beta testers and acts like it has a stick up its rear end. 
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Stran05 on March 12, 2010, 10:11:38 AM
You are absolutely wrong mkis, I use Avast! 5 Free and I respect the product. But I am not impressed by the attitide this thread has delivered. I know this is a very good forum and I have no complaints againts anyone's behaviour. I have no cause to be rude.

Edit: What do you mean by FakeAV?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: RejZoR on March 12, 2010, 10:30:49 AM
This is a lot off topic now, but it's just like in the real world. If you rush in to some place with that kind of attitude, you can expect the other party to respond in a similar way. And even if they don't show that to you, they'll have that in mind or their subconscious. I work in a retail store and i often encounter such behavior. But in general we solve problems faster if the customer is calm and just tells us what the problem is instead of yelling at us and accusing us that we're "thieving bastards" like in this case.
And i've also seen similar myself when i have a problem or a warranty resolving request, if i'm calm, the problems get solved much faster.
Just a thought...

Oh and for so many replies, it's a natural thing in such forums for community to defend the program and it's developers. Sometimes that's bad (defending them when something is really wrong makes things even worse), but in general users try to cool down such situations.
And that's what happened here.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 12, 2010, 10:39:17 AM
Yup I was absolutely wrong

@ Stran05 - you didn't seem like you using the avast. I think I uttered the name of that not named brand. I shouldn't have done that.

@ Mele20 - you couldn't utter a swear word in yr sleep, honestly, how come you say that you might have done the same thing as Mieko. And was a bit was out of ordinary. I think everyone might have been bored or something. I dont really know. I worked out this problem computer yesterday that caught me by surprise, and I have to go and do something about it.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Avastfan1 on March 12, 2010, 12:40:08 PM
I have been watching this thread grow in size over the last few days.

I feel sorry for the original poster that he (or she?) experienced the problems described.

Perhaps another benefit of the forum is that loads of people are able to let off some steam and bang on about whatever they like? XD

Avastfan1
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: CharleyO on March 12, 2010, 06:17:30 PM
***

One other thing. How come naked breasts are allowed here for someone's avatar? That is insulting to all women and something unnamed product would NEVER allow.

If you're referring to cazoza (http://forum.avast.com/index.php?action=profile;u=64584)'s avatar, I'd agree that it's a bit questionable but still acceptable. I don't know how about where you live, but I'd say that at least in Europe, such a picture could easily make it to mainstream media (TV, magazines, advertising etc) with no restrictions.

Since cazoza is a male, how is his avatar insulting to all women?    ???
His avatar would be acceptable in the USA also ... as it would be in most countries around the world ... being that he is male.    ;)


***
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: coolsilver on March 12, 2010, 06:43:36 PM
We seriously aren't having a fight over one user's avatar. I mean it isn't a big deal.

*has cake and eats it too*

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Gopher John on March 12, 2010, 06:50:22 PM
I still haven't closed this thread just because it turned into an interesting psychology game.
And I think that once the people who post here realize they are playing that game, they will not like it and the thread will soon fall down the list on its own...

Of course, the main thing is that the OP's problem is now being taken care of... my guess is that he will like avast after all - although it may take some time. Fingers crossed.


Cheers
Vlk


This thread may never die.  Since we're all in group therapy now, we're exposing all our faults. :o ;D

Looks like we need to schedule an intervention, to stop all abuse. :'( :-[ ::) :P :( >:( ;D :D ;) :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: steckler on March 12, 2010, 10:10:22 PM
Mieko,

Hopefully the last word here. I am the CEO here at Avast/Alwil.  I have been lurking here watching this thread and also checking into the issue.   While I do not agree with a lot of what was said here (especially the language and of course the title of the whole thread), you did have a very valid issue.  Now, you did have a family pack license and an issue with converting it.  As Igor says, that problem probably has its roots in an email client or spam filter somewhere. But the fact remains you did not get support from our support team when you should have. I do apologize for that.

We have looked into why that happened and the explanation is a bit interesting/revealing. Our support queue works on a FIFO (first in, first out) basis. Right now we have about a 24 hour turnaround on support tickets.  Unfortunately, you were raising the ticket about twice every day.  Each time you re-submitted, you went to the back of the queue.  This went on for many days. Thus it took many days for your ticket to be answered--basically until a day passed without a ticket from you. Now, it would be better if our system were smarter and notice that your messages had not been replied to.  But it is not.  We will try and figure out how to change the system but it may not be easy.

As others can tell, we believe in pretty open communications.  We do not attempt to censor this forum or our blogs--even when folks are negative about us.  We do not plan on changing the philosophy. We do of course hope that folks will not flame others, use abusive language, abuse our volunteer moderators, or abuse the other users here that are just trying to help. We think that this approach is much better than the controlled environments that one sees in other forums.  Of course, its success also depends on us all treating each other with respect.

So, as someone famous once said, "All's well that ends well".  I thank you Mieko for bearing with us....and I thank everyone else on this thread for their passion.

Cheers,

Vince



A note to the Avast Bigwigs though... You guys REALLY need to improve your official customer support services. If a paying client submits
a valid emergency ticket it REALLY SHOULD NOT take 6 days to get a response. Or at least have a phone number for customer service so
clients can get service as my problems probably could have been solved immediately without the brewing frustration.


Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Gandalf1369 on March 12, 2010, 10:52:14 PM
Thank you.  Your well thought out and reasonable response and the responses of the rest of Alwil team in this thread has just strengthened my conviction that I made the right choice in choosing avast! as my anti-virus program.

Thanks again . . . . .
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: MikeBCda on March 12, 2010, 11:27:55 PM
Suggestion about that work-ticket thing, since it sounds as if each re-submission in effect cancels previous ones and that's primarily what got this mess going.

I've never (to the best of my memory, anyway) had problems with avast serious enough that they couldn't be handled here in the forums, so I don't have any personal experience with your work-ticket "machinery".

In the few cases where I have needed official support, e.g. from places like eBay or Yahoo, I was immediately emailed a support-ticket reference number identifying my case, so that all correspondence relating to it would inter-relate.

If (a) avast users setting up an "official" complaint were strongly urged (or if necessary to make things work properly, required) to supply that reference number in all future correspondence, and if (b) your system could reasonably ensure that such reference number would save its place in the queue, I can see that as being most if not all of the solution.

There might be occasional awkward cases ... for instance, a problem might turn out to be much different from what it originally looked like, and you might even need to issue a new ticket since you'd have to re-examine it almost from scratch.  But hopefully you could somehow make allowance for the fact that you'd already spent time on it, so it wouldn't drop back to the back of the queue again.

Just some thoughts from a retired "grunge detail" expert (industrial accountant).
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: twl845 on March 12, 2010, 11:32:45 PM
Steckler - Thank you for taking the time to respond to this thread and explain the concept of how support tickets are handled. I think the Avast/Alwil organization and software is the best there is available. It's just a shame you had to respond to an ignorant small person whose problem needed to be addressed. The bright side is that we all learned something from your post.  ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: EntitY on March 12, 2010, 11:46:55 PM
steckler, I have to applaud your post here as being very professional... I don't think of the OP as small-minded or anything, except being in a rage or overly angry. Who here has not done this themselves at one time or another? I don't promote this kind of behavior, but understand why it happens sometimes...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: coolsilver on March 13, 2010, 03:15:20 AM
I'd say support and quality has always been a priority. I suppose some things get overlooked or just not as intended.

Something to learn from. :D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 13, 2010, 06:39:12 AM
 ??? ??? silly crackers used to post like that, but i admit there was something authentic about mieko. As well, have to respect a man who stands up for what is his. No way he was going home empty-handed .  :)  But i dont feel sorry for him he's a businessman and so is Mr Steckler. I imagine most of the paid accounts have been upgraded by now. The security suite is looking like a good package.

@ Stran05 - a Fake AV pops out of nowhere and tells you that yr system is iinfected. I got one once from the NY times or mabye it was Washington Post, it was quite publicised at the time. I think I had all my protections running, it just suddenly materialised on my screen - I backed out deleting/canceling as I went and turned the computer off. There were lots of popups. When back I scheduled a scan in Safe Mode.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 14, 2010, 10:18:15 AM
I actually wandered back curious and didn't expect this thread to still be going.

Mr Vince.

I started by sending a e-mail to support@avast.com as listed and waited a day and got no reply.

Then i found the support site where you submit tickets. I did submit a ticket and waited nearly 2 days without a reply.

Then i got fed up and sat there for 20 minutes submitting the same ticket in hopes of getting some response
and i got nothing except that all the tickets i did put in all disappeared and the same message was consolidated
into  the original message.

That message didn't get answered for nearly six days until when Igor took care of the problem.

So when i used the ticket system it was used twice. 1st time no answer after 2 days.
Used second time in span of 20 minutes and no reply for nearly six days.

Suffice to say there is a major problem there especially when i did submit "emergency" tickets and put my
order number in the header to distinguish i was a paying client.
 




Mieko,

Hopefully the last word here. I am the CEO here at Avast/Alwil.  I have been lurking here watching this thread and also checking into the issue.   While I do not agree with a lot of what was said here (especially the language and of course the title of the whole thread), you did have a very valid issue.  Now, you did have a family pack license and an issue with converting it.  As Igor says, that problem probably has its roots in an email client or spam filter somewhere. But the fact remains you did not get support from our support team when you should have. I do apologize for that.

We have looked into why that happened and the explanation is a bit interesting/revealing. Our support queue works on a FIFO (first in, first out) basis. Right now we have about a 24 hour turnaround on support tickets.  Unfortunately, you were raising the ticket about twice every day.  Each time you re-submitted, you went to the back of the queue.  This went on for many days. Thus it took many days for your ticket to be answered--basically until a day passed without a ticket from you. Now, it would be better if our system were smarter and notice that your messages had not been replied to.  But it is not.  We will try and figure out how to change the system but it may not be easy.

As others can tell, we believe in pretty open communications.  We do not attempt to censor this forum or our blogs--even when folks are negative about us.  We do not plan on changing the philosophy. We do of course hope that folks will not flame others, use abusive language, abuse our volunteer moderators, or abuse the other users here that are just trying to help. We think that this approach is much better than the controlled environments that one sees in other forums.  Of course, its success also depends on us all treating each other with respect.

So, as someone famous once said, "All's well that ends well".  I thank you Mieko for bearing with us....and I thank everyone else on this thread for their passion.

Cheers,

Vince



A note to the Avast Bigwigs though... You guys REALLY need to improve your official customer support services. If a paying client submits
a valid emergency ticket it REALLY SHOULD NOT take 6 days to get a response. Or at least have a phone number for customer service so
clients can get service as my problems probably could have been solved immediately without the brewing frustration.



Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 14, 2010, 03:58:35 PM
Hi mieko

Obviously they are looking at the working system to see how improvements can be implemented

Now, it would be better if our system were smarter and notice that your messages had not been replied to.  But it is not.  We will try and figure out how to change the system but it may not be easy.

We have also been discussing the mishap in our members corner as well, and looking at what might be gained from the experience. Along with other things not directly related to your issue, which was just one of many things that were happening at the time. Many members did not participate in that thread, but there was a fair mix - old and young, experienced and newbs. It generally pays to consult the forum on reasonably regular basis when you take up avast license, even if only lurking / keeping an eye on things like Mr Vince. Lots of members read only because breaking news will often happen here first. Also, some post here because problems like yr one are open to view, and so often acted upon quicker. Well, you saw for yrself how quick the response. And fair enough, alwil made special case to make up for yr inconvenience. Including Mr Steckler who was vice president at Symantec (Japan and Asia Pacific, then Worldwide consumer sales) before taking the post up with Alwil Software. We are in good hands.

I hope yr avast 5 installs are going through okay. Regards, Mark.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 14, 2010, 04:09:40 PM
@ mkis

For your information about Mr Steckler:
Welcome and Why I Joined Avast
http://blog.avast.com/2009/07/20/welcome-and-why-i-joined-avast

@ mieko

I hope that you see that this is a great forum and the support here is terrific.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 14, 2010, 05:06:08 PM
yep I picked up on that last July. But thanks Yokenny, I did read it again. Good idea to post the link.  :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Chris Thomas on March 14, 2010, 05:15:30 PM
I deeply respect peoples right of Free Speech....Netizens included....

But swearing and using foul language are not respected because psychologically it is a sign of weakness..... not strength....

Who is a netizen?

http://en.wikipedia.org/wiki/Netizen

The Universal Declaration of Human Rights have 30 articles but I have only mentioned 10

Article 1.

    * All human beings are born free and equal in dignity and rights.They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood.

Article 2.

    * Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status. Furthermore, no distinction shall be made on the basis of the political, jurisdictional or international status of the country or territory to which a person belongs, whether it be independent, trust, non-self-governing or under any other limitation of sovereignty.

Article 3.

    * Everyone has the right to life, liberty and security of person.

Article 4.

    * No one shall be held in slavery or servitude; slavery and the slave trade shall be prohibited in all their forms.

Article 5.

    * No one shall be subjected to torture or to cruel, inhuman or degrading treatment or punishment.

Article 6.

    * Everyone has the right to recognition everywhere as a person before the law.

Article 7.

    * All are equal before the law and are entitled without any discrimination to equal protection of the law. All are entitled to equal protection against any discrimination in violation of this Declaration and against any incitement to such discrimination.

Article 8.

    * Everyone has the right to an effective remedy by the competent national tribunals for acts violating the fundamental rights granted him by the constitution or by law.

Article 9.

    * No one shall be subjected to arbitrary arrest, detention or exile.

Article 10.

    * Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him.

Read More

http://www.un.org/en/documents/udhr/

Take Care!

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: hayc59 on March 14, 2010, 05:53:24 PM
Just my 2 cents on forum decorum
and why this thread should be closed and move
on!!  ;)
http://forum.avast.com/index.php?topic=56636.msg479823#msg479823
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: balane78 on March 14, 2010, 06:00:36 PM
My 2 cents :
Maybe using rude language is an option to get attention ?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: YoKenny on March 14, 2010, 09:46:10 PM
Just my 2 cents on forum decorum
and why this thread should be closed and move
on!!  ;)
http://forum.avast.com/index.php?topic=56636.msg479823#msg479823

+1

@ balane78

Its a sure sign of evolution:
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: balane78 on March 14, 2010, 11:08:27 PM
Just my 2 cents on forum decorum
and why this thread should be closed and move
on!!  ;)
http://forum.avast.com/index.php?topic=56636.msg479823#msg479823

+1

@ balane78

Its a sure sign of evolution:
In my view evolution of a company is to listen to users problem. Too complicated maybe ?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: twl845 on March 15, 2010, 12:49:03 AM
My 2 cents :
Maybe using rude language is an option to get attention ?
The squeeky gear gets the oil.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mele20 on March 15, 2010, 02:47:04 AM
@ mkis

For your information about Mr Steckler:
Welcome and Why I Joined Avast
http://blog.avast.com/2009/07/20/welcome-and-why-i-joined-avast


Thank you YoKenny for that link!  I have seen some of Mr. Steckler's more recent blogs but not that one. That was enlightening and I appreciate being pointed to it. :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: pete319 on March 15, 2010, 08:24:27 AM
Mieko,

Hopefully the last word here. I am the CEO here at Avast/Alwil.  I have been lurking here watching this thread and also checking into the issue.   While I do not agree with a lot of what was said here (especially the language and of course the title of the whole thread), you did have a very valid issue.  Now, you did have a family pack license and an issue with converting it.  As Igor says, that problem probably has its roots in an email client or spam filter somewhere. But the fact remains you did not get support from our support team when you should have. I do apologize for that.

We have looked into why that happened and the explanation is a bit interesting/revealing. Our support queue works on a FIFO (first in, first out) basis. Right now we have about a 24 hour turnaround on support tickets.  Unfortunately, you were raising the ticket about twice every day.  Each time you re-submitted, you went to the back of the queue.  This went on for many days. Thus it took many days for your ticket to be answered--basically until a day passed without a ticket from you. Now, it would be better if our system were smarter and notice that your messages had not been replied to.  But it is not.  We will try and figure out how to change the system but it may not be easy.

As others can tell, we believe in pretty open communications.  We do not attempt to censor this forum or our blogs--even when folks are negative about us.  We do not plan on changing the philosophy. We do of course hope that folks will not flame others, use abusive language, abuse our volunteer moderators, or abuse the other users here that are just trying to help. We think that this approach is much better than the controlled environments that one sees in other forums.  Of course, its success also depends on us all treating each other with respect.

So, as someone famous once said, "All's well that ends well".  I thank you Mieko for bearing with us....and I thank everyone else on this thread for their passion.

Cheers,

Vince


Hi

I read the above with interest, here is my experience with Support Centre.

I sent a ticket after 3 days got a closed in status
Sent a reply asking why it was closed, got no reply after 1 day.
Sent a different ticket, but mainly about what i originally sent, was merged with first ticket?? After 6 days,  In status there was solved.
Have sent a reply asking why solved in status 2 days ago.

My support i needed was nothing critical, but i am at a loss, how a support ticket can be "closed, and Solved" with no feed back what so ever to the person who sent the Support ticket.

Original was sent on the 26 of Feb and now it is the 15 of March. Still no reply from Support Centre.
 
Maybe there is more important things for Alwil to attend to, but i am very disappointed with how how my ticket has been handled. Makes me feel as a nobody.

Sorry for Rambling is how  i feel


Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 15, 2010, 08:31:46 AM
 :o yokenny  ??? still believe in human evolution  ??? is not true because if it is true you cannot see any monkey today because it now human. i love to assume that we are come from the dinosaur because you cannot see dinosaur for today  ;D ;D ;D ;D ;D ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: garybarnes on March 15, 2010, 09:38:18 AM
Sanctimonious responses really don't help, do they?
I have upgraded Avast on two computers with Thunderbird 3.
Avast will allow TB3 to work if you remove the account from the SSL Accounts list in the Mail Shield Expert settings, but will then add it back in. This has been a known issue on for months now, it's about time it was fixed.
When I did ythe upgrade, my existing version 4 license became useless.
This is a policy Avast might want to consider revising, but if the damn thing won't work with TB3, I'm not that bothered - I need to find another product which is fit for purpose.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 15, 2010, 09:55:05 AM
Alwil will have critical things to attend to at the moment and that's a no brainer. They are busy.

You need to provide the version you are using when you post about an issue wit yr avast build.

avast! Free
avast! Pro
avast! Internet Security
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Aalexey on March 15, 2010, 12:01:24 PM
Use the Best "Anti virus" in the World called "Acronis True  Image" ;D. I use it over 4 years and I forget  what does it mean "Reinstall OS" or fight with Viruses. I can get My system clean, fresh, adjusted, defragmented, full of necessary programs and looks like I wont, in 5 minutes.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 15, 2010, 12:06:50 PM
eh?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: bong2x on March 15, 2010, 12:12:12 PM
 ;D ;D ;D i like bumps!!!!! ;D ;D ;D than eh?  ;D ;D ;D ;D ;D
the purpose of this thread is now forgotten bumps.  :P
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: crofty59 on March 15, 2010, 12:47:03 PM
I thought i got a bit nasty last year when i spat the dummy"

Compered to sum of the comments i was just being a angel:

Extremely Happy i wasn't Deleted.
I'm back and must say loving Avast 5 ;D

Cheers :D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: coolsilver on March 15, 2010, 12:55:09 PM
My 2 cents :
Maybe using rude language is an option to get attention ?
The squeeky gear gets the oil.

If not cut off and replaced by a new less squeaky one. :p
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: CharleyO on March 15, 2010, 03:44:11 PM
***

Welcome back, Crofty59 !   :)


***
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: andrewlen on March 16, 2010, 02:07:36 AM
The thread topic caught my eye so I decided to read the whole thing..

Firstly, @mieko - as a System Admin of a small company in Australia and an IT support consultant who has chosen to use Avast on our server and workstations, not to mention moving well in excess of 100 of my clients to Avast to use as their Antivirus solution, I don't necessarily agree with the way you phrased your opening post, but I can certainly feel your pain.

When you spend money on a product you expect to get what you pay for and when problems happen and you get so called "support" such as my recent experience, which can be read about here;

http://forum.avast.com/index.php?topic=57080.0

..it tends to make you re-think your decision. Most of the Avast FREE users who frequent here would have trouble even imagining the embarrassment caused when clients ring you non stop because entire offices are being affected and companies losing money because of the false positive stuff up that occurred with a poorly tested VPS update released not that long ago. So yes, having a problem like that screw a machine to the point where a reload was required by the OP is understandably VERY frustrating.

Ok, we're all human and everyone screws up badly at least once in their lives so while it was a very serious stuff up that would have cost commercial users of the product all over the world many tens of thousands of dollars in lost time, it could potentially happen to anyone. I think even mieko understood that.

However, I think what ALWIL need to remember is that SUPPORT is PART and PARCEL of the fees they are collecting from paying users. Providing a decent AV product isn't good enough if when something goes wrong it takes days to get support and WORSE, when support finally does reply, you get an answer that has nothing to do with the problem you reported in the first place. (See thread link of my recent experience above)

We used to use Symantec products as our AV solution for quite some time and I decided to change us over to Avast because I found Symantec's solutions to be CPU hogs to the extreme (and continue to be so as far as I'm concerned). That said however, their "support" is "excellent" and ALWIL should take a page from Symantec's methods of providing support. Responses (in my experience) were always prompt and generally accurate. This is certainly NOT the case with ALWIL's support from the couple of times I've had to use it over the last few years.

These sort of experiences tend to make me nervous in continuing to recommend Avast to my clients when I'm asked which AV solution I think is the best for their needs. There's MANY AV solutions out there and most of them are as good as each other - where ALWIL presently falls down and is probably near the bottom of the scale is with it's after sales support.

Lift your game support wise ALWIL or you _WILL_ lose customers. Avast FREE users may be happy enough to wait 3, 4 or 5 days for a response to their problems, but your commercial users rightfully expect MUCH better service than that.

I read in this thread people saying to meiko that he should be patient because ALWIL are busy right now. Well if ALWIL have any business sense at all, then they would know that a new major release may cause a flood of support requests for the first month or two and should plan for that before making the release. Put on more support staff and above all, tell them to read the support requests before hitting that reply button and sending an answer back that is totally irrelevant to the problem being reported.

Anyhow.. I've had my little rave.  To conclude I congratulate the moderators on leaving this thread open. It takes balls for a company to allow negative threads to remain on the forum and though at first thought people might think it may cause damage to a product, to clear minded thinking people, it shows that the company is not scared of taking and showing a little criticism and show that they're willing to act on it, rather than try to hide it.

Cheers...

Andy
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: crofty59 on March 16, 2010, 05:31:39 AM
***

Welcome back, Crofty59 !   :)


***

Thanks CharleyO  :)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 16, 2010, 06:10:02 AM
Hi Andy

You live in Australia. So you will understand when I say that Microsoft had nil support for users of their product until very recently  - since about November 2008 I would say. And still not great. Basically you would have to go to a reseller and/or work through a third party agency, who would most likely end up doing all yr tech stuff. Often you would also have to mesh an MS product range with the software program that yr parent company says that you have to use, because it facilitates their accounting process and physical distribution management, and so on, and we all know those programs are down all the time. And yr tech team have to struggle to keep abreast of these things. So often what it boils down to is how good is yr tech team, or on the other hand, how bad is yr tech team. And you should really measure their performance over time because expenditure on technology is marked by high entry cost, and gains on marginal costs over time (that is, once the cost of a computer is put to work, you may get exceptional performance over time at very little additional cost). Maintenance can be expensive but again you're back to good team / bad team. But anyway, the main point is that Microsoft have had virtually no support service at all until very recently. They have only started setting up their own shops in the US. Until recently, you could only go third party. And still have to. State of the whole software industry worldwide actually.

Now there will be loads of exceptions, but every exception will have a good team not a bad team. You have to speak for yrself, not for 'commercial users of the product all over the world'. You also omit to mention that Symantec products are exorbitantly priced and, outside large corporations (like the public libraries, for example) who can afford to run economies of scale, there is large proportion of users that only run the trial product. But if you've got a good tech team, then anything is possible for yr business. There are some real hotshot teams working out of NZ and will be same in Australia, so you will know about that as well. Good tech team, and you can make use of the cost advantages that are available through using avast product range.

You've been through the thread so you will have read Vince Steckler's post. He is aware of what you are talking about, and absolute certainty they will be working to improve their reception service for customers, because that is what he does (used do for Symantec). Now about the forum, some people come here and searchfindlearn, all good, most times they end up telling you how they fix their problem. Others want you to do it for them, which is okay too, because there are a lot of good people here that can help. Many have not even made an appearance lately. You will know these things if you know this forum. And the forum is monitored by the team at avast so they can provide some help, which they do. However, lately things have been a bit strained at times and I think mieko's post brought that to a bit of a head. Part of this strain is due to the growth of the product. That was already underway well before the new product was released. Then the new product was released. So the forum was inundated with queries, and still is, but nothing like out of control. The kind of people we respond to are still being fixed up, with much the same fall off rate as I’ve always noticed. And still the same old problem, the average user forgets that the problem is on their computer, and expects that the problem is also on our computer, which it is for a little while, until we fix it for them. But if there is nothing we can do, then we are wasting time so we get very short with people. I think I can say fairly that mieko did not suffer anywhere near the full venom that could have unleashed, if fact he suffered only a few scratches, and IMHO came out of it better than he should have. But some glitches in the system came to surface that may not have otherwise. And they obviously thought that was a good outcome at avast. Which it was. They were almost grateful really, which is sign of good marketing skills as you will know. And you may receive a similar response. I don’t know I haven’t read all through the info you provided. I have only so much time in a day (and you can say the same to me), and I have got to go answer queries to users of avast who mainly exist ‘in the wild’ and who have chosen to do their own tech work, and often come to the forum to learn (mostly the queries I answer). Something of a picture of what avast used to be really, an alt product (alternative) that has grown very quickly recently. Once upon a time it compared to and I think performed as an open source product, so a lot people still come to avast expecting free. Well you can still get that, and you’ve still got forum members that like to help people sort their computers for free. The free product is a good product – the best free antivirus by far – but you have to be prepared to do some of the work yrself, show some initiative, and so the user may find they are more competent than they first thought. I’m not sure what’s waiting for me on the forum, I may have got hot and abused half the world – and some of the forum members I think, I can’t remember, I answered yr query first – but I know once I pick up the first call, I will have forgotten most of this post, and be thinking about what is in front of me. Unless, of course, you keep coming back without a broken computer. Then all hell may break loose - or maybe it wont, its very hard to tell. I think avast tends to come out these situations very well, certainly I receive lots of heads up to go with the time I put in. But I would do it anyway because avast has been very good to me, a truly wonderful product, that is most appreciated on this forum. You will notice how easily we migrated to the new product range, and how keen is the intent to find bugs and glitches that may arise in the running of the new products. We don’t come here just to read the words. Anyway, its been quite an effort, and my attention is lapsing - so I head off now do some tech work. Better put in disclaimer.

None the above comments is authorized or sanctioned by the makers or distributors of avast! antivirus product range. Or by avast user forum, for that matter.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: MikeBCda on March 16, 2010, 08:21:14 PM
Just one comment, mkis, not intended as (serious) criticism and totally unrelated to what you're saying.

Could you, pretty please, try for more frequent paragraph-breaks, to improve readability?  Thanks and best.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 16, 2010, 10:04:29 PM
Is tiring MikeBCda, and lucky to be allowed to post like that anyway, am somewhat guilty of not helping keep the peace over the last few days. But I do know what you mean, so I keep in mind.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: andrewlen on March 17, 2010, 02:08:15 AM
G'day MKIS..

Hi Andy

You live in Australia. So you will understand when I say that Microsoft had nil support for users of their product until very recently  - since about November 2008 I would say. And still not great.

Indeed. However that's not really a realistic comparison. Microsoft have (and imo unfortunately continue to) enjoy a huge monopoly with computer operating systems market in Australia, and I would guess the vast majority of the world. So despite their lack of support until a few years ago, there really wasn't any other realistic options for companies to move to based on the level of support they could get for Windows.

In example, Apple MAC have always provided a great stable operating system, however software availability for MACs (whilst very slowly improving) remains poor at best. I'm not talking about general applications here, rather along the business side of things. Not everyone would want to run DOS or Windows emulators if they needed to use Intuit's QuickBooks lines of accounting software for example. There are hundreds of other similar examples I could cite but that's not really the point of the discussion.

ALWIN however, do not enjoy such a monopoly as Microsoft. Whilst they may have come up with a great Antivirus product ( I wouldn't be here if I didn't enjoy the software ) and now moving into the entire security suite side of the market, they have competition galore so it's relatively easy to swap from something like Avast to one of a dozen or more comparable products who can provide better support to their paying customers.

So arguing that Microsoft didn't provide good support and they still did ok isn't really a valid argument imo.


Quote
Now there will be loads of exceptions, but every exception will have a good team not a bad team. You have to speak for yrself, not for 'commercial users of the product all over the world'.

On the contrary, with a database of several hundred commercial clients (both home users and companies) that the company I work for provides IT Support services for, I believe I can, perhaps not speak for, but give a pretty good general indication of how much most value (and rightly expect) an effective after sales support for the products which they pay for on a yearly basis.

Quote
You also omit to mention that Symantec products are exorbitantly priced

I disagree with that completely. Symantec products are actually comparable in price to Alwil products. I personally don't believe their software performance is comparable to the Avast, but that's just my opinion. I'm quite certain there would be Symantec fans who would argue to the contrary.

Quote
and, outside large corporations (like the public libraries, for example) who can afford to run economies of scale, there is large proportion of users that only run the trial product. But if you've got a good tech team, then anything is possible for yr business.

All of that is besides the point.  The point I was making is that ALWIL must lift their game support wise if they are to continue to compete with the dozens of competitors providing the same type of product all around the world. Let's not forget that at the end of the day, all we're talking about here until recently, is an Antivirus solution, not an entire operating system or a product that provides a unique service.

I can honestly say that most of the customers I speak to have never even heard of Avast when I'm asked about a good antivirus until I make them aware of it. Not trying to blow my own whistle, but I am responsible for Avast being the antivirus of choice on hundreds of business workstations and servers in Australia and that's one of the reasons why I'm taking the time out of my day to give feedback of this type.

I want ALWIL to improve where it is clearly lacking, because if my clients receive the same sort of (what could only be described as pathetic) "support" that I recently got from Avast support when I needed it, then it makes ME look like an idiot for recommending the thing in the first place. see my point?

Quote
Now about the forum, some people come here and searchfindlearn, all good, most times they end up telling you how they fix their problem. Others want you to do it for them, which is okay too, because there are a lot of good people here that can help.

I made no comment on this forum (which I think is great from what I've read over the last few days) because it's not what I was talking about. A great user forum is a bonus, but as a commercial client of Avast, I expect to get prompt and reliable support when I need it, not have to go a forum to get the answers I'm looking for. Not only is it far more time consuming, access to help in a forum is not what I've paid for and I believe that was one of the points the OP of this thread was making as well. That's not to say I don't appreciate and enjoy the willingness of the Avast community to offer help to each other. On the contrary, I think it's great.

The remainder of your post I see no need to comment on as I really neither agree, nor disagree, with most of what you had to say.. however I do agree that a few paragraphs would have gone a long way to making it easier to read which I see has already been mentioned. :)

FWIW, I tend to do all my typing in Notepad and then simply transfer it to the board once I've completed what I have to say. Give it a try, you might find it much easier to formulate posts which are much easier to read. Just my personal opinion. :)

Cheers...

Andy
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 17, 2010, 02:32:19 AM
I used notepad until I got the bottom of the page and then I switched to Word.

please Andy can you provide proof of yr claims, yr credentials, the name of the company, and whatever else you think sufficient - such as what you would send out to a prospective client, who honestly doesn't know who you are from a bar of soap. I'm sure some of yr clients will visit the forum if they run avast softwares and they can back you up. That's fair enough, isn't it.

You need to understand -
I've been through this kind of thing in New Zealand thanks! Fake AV make the same kind of claims.
avast is well known in NZ but always could get more exposure. Loads of Aussies on the forum.

Everyone downunder wants to be the sole distributor of avast products- its been like that for years.

At least we agree about the product. I just installed the Security Suite over avast! Free and the upgrade went effortlessly - the program requesting that I uninstall the previous version on the fly (albeit with Restart) and then installing and running without the hint of a problem.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Mike Buxton on March 17, 2010, 03:08:24 AM
mkis,

Andy wrote ¨most¨ not ¨all¨ and his comments are reasonable, reasoned, measured and salient. Thus, it would be pointless for him to provide the information you suggest. How many forum readers know the names of many, or even any, of the largest ten commercial organisations in your country and if I knew more about you my opinion of you would not improve one iota.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 17, 2010, 03:18:33 AM
"most" what - I do not understand

I've been through this before in the market here in New Zealand, Mike.
Some end up yr friends, some weren't even using avast, etc, etc, etc

Honestly, how does Andy expect to be taken seriously - this is a public forum not a business channel.

I repeat - "State of the whole software industry worldwide actually"

 
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: andrewlen on March 17, 2010, 03:59:20 AM
please Andy can you provide proof of yr claims, yr credentials, the name of the company, and whatever else you think sufficient - such as what you would send out to a prospective client, who honestly doesn't know who you are from a bar of soap. I'm sure some of yr clients will visit the forum if they run Avast softwares and they can back you up. That's fair enough, isn't it.

To what end would I want to do that? In the same vein as your disclaimer in an earlier post, I post here as an individual with my own opinions and experiences, not as a representative of the company I work for. I don't know you from a bar of soap either, so does that mean I should take everything you say with a grain of salt and dismiss your opinions until I examine your resume` as well?  You can either believe what I've said or not - I feel no burning desire to prove my qualifications to yourself or anyone else in public forums I participate in.

I was going to offer exchanging personal information if you wanted to provide me with the same courtesy, however when I tried to send you private mail, noted the forum does not allow members to exchange personal messages. Then from your sig, I noted that you run Avast Free as your resident AV which suggests you're a home user posting from a computer in a non commercial environment.

Ergo, I know as much about you as you know about me. Exactly what is it I've said or made representations about that you consider you require "proof" of to be considered valid opinions of my own about Avast's level of after sales support? I have already qualified why I have said what I have about the level of support ALWIL provide in providing the name of the support tech who responded to my own support request in my other thread. As I finally got the answer I needed from "igor" who as I understand it, is directly affiliated with Avast, I would assume he has the necessary access to easily verify claims I made in my other post.

I am also an Avast affiliate through Share-It so if you have inside connections with Avast employees, you can ask them to confirm how many copies of Avast Pro and Servers in Australia are protected by Avast Server editions as a direct result of my efforts if you have a burning desire for me to "prove myself". Proving my qualifications to you directly or in a public forum? Again, to what end? Heh.. I think not.

Quote
You need to understand -
I've been through this kind of thing in New Zealand thanks! Fake AV make the same kind of claims.
avast is well known in NZ but always could get more exposure. Loads of Aussies on the forum.

You've been through "what" kind of thing in NZ exactly?

MY comments are about the level and quality of after sales support Avast provide to their paying customers. Your argument as I understand it, appears to be that Avast support is fine and dandy and needs no improvement. Or have I misunderstood your position on the matter. Because I beg to differ that stance and despite the colourful means of voicing his dis-satisfaction aside, so did the OP of this thread. I have already applauded the moderators for their decision to allow his vent to remain on the board, but that doesn't change anything about his (or my own) opinions about the quality of Avast's after sales support.

Quote
veryone downunder wants to be the sole distributor of avast products- its been like that for years.

They do? Well that's news to me :)  http://avast.com.au links to an Australian domain that I tend to never use to purchase or research anything anyway. Why? Because as soon as you go to download or purchase anything, you get re-routed over to avast.com anyway, so that's where I prefer to go from the word go.

Quote
At least we agree about the product. I just installed the Security Suite over avast! Free and the upgrade went effortlessly - the program requesting that I uninstall the previous version on the fly (albeit with Restart) and then installing and running without the hint of a problem.

Indeed.. I did the exact same thing with my copy of Avast Pro on my laptop - installed straight over the top of it with the security suite and ran it until it's trial period ran out. Upgraded without a single hiccup and performed well enough. At the end of the trial period however, I uninstalled the suite and went back to Avast Pro as for me, I saw no compelling reason to upgrade to the suite.

I've never been a fan of Suite solutions anyway.. I prefer to choose my own Antivirus, Spam filters, firewalls and other security related software. SpyBot Search and Destroy as an example is already one of the best of it's kind out there with Lavasoft's Adaware coming a close second - imho of course.

As for the suite firewall, being behind a hardware and NAT firewall already, I see no need to use anything other than XP's or Windows 7's built in firewall.  I consider myself to have enough nouse so as not to worry too much about a software firewall providing me with outbound protection, but for those that do enjoy a higher level of protection, do you know if Avast's Suite firewall passes all of Steve Gibson's firewall related tests? In particular the leak tests? I neglected to check it out when I was running the suite so if you have time, give it a try with your installed copy of the suite at http://www.grc.com and let me know the results.. would be interested to know.

Cheers...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mkis on March 17, 2010, 04:37:01 AM
ho hum

I've got every confidence in Vince Steckler. And the rest of the avast team.
And avast have been good to me so I install them first after Windows update. Then preferences.
I service personal computers, Windows only, and am very easy to find on the internet or in Auckland.
You can PM me easy enough, other people do. Maybe you dont have enough posts yet.

Stick around Andy, its very early days, the new release has only been out 6 weeks, and it pays to have at least one person in yr business keeping an eye on the forum. You find also avast always try to do this.

Its not that easy helping people by remote calls, and do yr own stuff at the same time.
Not always you can have the patience of Job. And my sig falls behind lots of the time.

Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: andrewlen on March 17, 2010, 05:29:51 AM
You can PM me easy enough, other people do. Maybe you dont have enough posts yet.

If a certain number of posts are required before PM is enabled, then that will almost certainly be the answer as my post count at time of writing is still under 10. Trying to send a personal message at this stage just results in a message stating - "An Error Has Occured! - You are not allowed to send personal messages."

Quote
And my sig falls behind lots of the time.

Oh? Sig appears to be accurate when supported by this statement you made in an earlier post..

"I just installed the Security Suite over avast! Free and the upgrade went effortlessly"

Ah well.. Perhaps you were talking about someone else's computer :P :D ;D

ho hum.. guess it's non of my business anyway. 

Have a great day..  :)

Cheers...

Edit: Fixed typo
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: mieko on March 17, 2010, 05:42:52 PM
Oh boy.. What did i do... I created a monster thread ;)

I'm still surprised that this thread is STILL going on since Igor took care of my problem 6 days ago.

I guess what it all boils down to is that Awil/Avast needs to really beef up their support staff for paying clients. 

Avast may have 100 million users and 10 million of those are paying customers (according to the Avast Blog) but is still 10 million paying customers that are not afforded proper support for the licenses they pay for.
You can say that their growing but at a aggregate price of $40 per license and 10 million customers and they don't have enough money to pay for effective support staff ?

It's not like Awil is  based in high value location like London,Tokyo or New York nor do they seem to have a lot of staff to being with so why not open up the coffers a bit a provide better service to paying customers... As it was stated to me here way early that the "forum" is pretty much here to help the Free Users help themselves.

This isn't a rant but common sense.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: EntitY on March 17, 2010, 05:58:59 PM
mieko, exactly my thought from the beginning of this thread. I don't know why it took 11 pages for you to conclude the obvious, but it is your post to say what and when you want.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: andrewlen on March 18, 2010, 02:48:46 AM
Oh boy.. What did i do... I created a monster thread ;)

I'm still surprised that this thread is STILL going on since Igor took care of my problem 6 days ago.

Igor seems to be a helpful and pretty knowledgeable chap.. he sorted my licensing issue in another thread recently as well, with a single post :)

Quote
I guess what it all boils down to is that Awil/Avast needs to really beef up their support staff for paying clients.

Not just beef up, but "train up" as well imo. It's frustrating enough when you have to wait x days before you get a reply.. but that frustration can turn infuriating when that reply finally does come and the answer is a clear copy and paste of a template answer to a problem that has absolutely nothing to do with the support request you made in the first place, which is what happened to me.

Now whether that happened as a result of them being so busy and pushing through the requests so fast that they weren't bothering to read the support requests properly I have no idea, but whatever the reason is, it's unprofessional support to the point where it can cause people to lose confidence in a product.

Quote
Avast may have 100 million users and 10 million of those are paying customers (according to the Avast Blog) but is still 10 million paying customers that are not afforded proper support for the licenses they pay for.
You can say that their growing but at a aggregate price of $40 per license and 10 million customers and they don't have enough money to pay for effective support staff ?

It may have nothing to do with their willingness to "pay" for more support staff.. it could also be a problem with locating decent support staff to employ.

Quote
It's not like Awil is  based in high value location like London,Tokyo or New York nor do they seem to have a lot of staff to being with so why not open up the coffers a bit a provide better service to paying customers... As it was stated to me here way early that the "forum" is pretty much here to help the Free Users help themselves.

This isn't a rant but common sense.\


I can see and agree where you're coming from.

While I personally found it great that I was able to get a solution to my problem on this board through igor's kind help, I don't believe it unreasonable on my part to have expected to get that same simple solution from the support tech that eventually replied to my support request. Instead I got a blurb on how to uninstall and reinstall Avast which clearly wasn't required when the installation I had was already the latest and was working perfectly well, as designed, in Trial Mode. It was only after I replied again with frustration asking the tech actually read my support request that I got the answer I needed.. by that time however, Igor already had me sorted out here.

Say's heaps for the high quality of help one can get out of this forum, but it also says quite a bit about the quality of Alwil's support to paying customers, which atm, does not appear to be all that good at all.

Cheers...
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: RobinBates on March 27, 2010, 10:03:15 PM
anyone know how to get them to resend the key, I purchased avast5 pro, had to erase it and now can not find where I put the avastic key
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Lisandro on March 27, 2010, 10:06:32 PM
anyone know how to get them to resend the key, I purchased avast5 pro, had to erase it and now can not find where I put the avastic key
Send an email to sales (at) avast (dot) com
Also, follow http://forum.avast.com/index.php?topic=57701.msg486328#msg486328
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: ynlvr on April 30, 2010, 03:18:47 AM
It is upsetting to renew in advance of expiration and get continual "subscription expired" notices EVERYDAY SEVERAL TIMES A DAY! There is no easy way to contact HELP to stop the barrage. I am quite simple in my needs and computer ingenuity. I am stumped and disappointed. Fully paid . . . again.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: ynlvr on April 30, 2010, 03:28:28 AM
Thanks, I've given it a try.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: enddays on May 01, 2010, 11:09:05 PM
Just looked into this Forum after a break. Not a lot has changed, it appears. Still the Fanboys mindlessly advocating Avast, including all the advice to uninstall and reinstall, uninstall in safe made, reboot twice, repair etc. FFS, and the angry people who have actually paid for this sub-standard product. I have been previously recomending that users of Avast 4, which worked great, should migrate to MSE as it is about the BEST free product on the market at present. I am sure that this comment will never be allowed to be posted as it does slag off Avast 5 free, but if it does happen to appear, take my advice guys, seriously. And I DON'T work for MS.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 01, 2010, 11:29:38 PM
Just looked into this Forum after a break....

take another break ::)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: enddays on May 01, 2010, 11:41:55 PM
I will do that Logos, but I am unsure that if I return in say 2 months, and the situation re unanswered complaints is the same, will you suggest a solution ?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 01, 2010, 11:46:08 PM
...will you suggest a solution ?

to your particular problem, I'm afraid I won't. That won't be solved on a security software forum ;)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: rdmaloyjr on May 01, 2010, 11:46:20 PM
Just looked into this Forum after a break. Not a lot has changed, it appears. Still the Fanboys mindlessly advocating Avast, including all the advice to uninstall and reinstall, uninstall in safe made, reboot twice, repair etc. FFS, and the angry people who have actually paid for this sub-standard product. I have been previously recomending that users of Avast 4, which worked great, should migrate to MSE as it is about the BEST free product on the market at present. I am sure that this comment will never be allowed to be posted as it does slag off Avast 5 free, but if it does happen to appear, take my advice guys, seriously. And I DON'T work for MS.

I had a problem with avast! 5 Free not starting, so I switched to MSE till a solution was found.

Avast! 5 Free is much better, faster & lighter than MSE.

Below is the solution that worked for me.

Save avast! 5 download (http://www.filehippo.com/download_avast_antivirus/) & avast! 5 uninstall tool  (http://www.avast.com/uninstall-utility) to desktop.

Run avast! 5 uninstall tool in safe mode, reboot twice.

Boot into safe mode with networking & install avast! 5, reboot.

Worked for me & others. 

I believe doktornotor is the one that found the solution.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: enddays on May 02, 2010, 12:19:32 AM
Save avast! 5 download & avast! 5 uninstall tool  to desktop.

Run avast! 5 uninstall tool in safe mode, reboot twice.

Boot into safe mode with networking & install avast! 5, reboot.

Worked for me & others.

I believe doktornotor is the one that found the solution


That is the point I was making. Why the f**k would you go to all that hassle to install Avast, when MSE installs with one click ?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: rdmaloyjr on May 02, 2010, 12:24:28 AM
It wasn't a hassle.  It well worth the effort to use avast! 5 Free. ;) 8)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: doktornotor on May 02, 2010, 12:25:28 AM
That is the point I was making. Why the f**k would you go to all that hassle to install Avast, when MSE installs with one click ?

See, Avast installs perfectly fine on sane boxes. On boxes that had some 20 different AVs before, 15 firewall and some random junk like Spybot and whatnot, you can expect trouble with any AV product you choose. Simply because uninstallers of most vendors do a p**s-poor job when uninstalling. Even using the cleanup tools isn't enough sometimes and it's required to clean-up the remnants manually.

You can also expect trouble when you are trying to install an AV on already infected box - malware tends to dislike AVs and tries to block their installation.

And - on a side note - you really need to chill out before writing anywhere.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: doktornotor on May 02, 2010, 12:32:59 AM
Below is the solution that worked for me.
Save avast! 5 download (http://www.filehippo.com/download_avast_antivirus/) & avast! 5 uninstall tool  (http://www.avast.com/uninstall-utility) to desktop.

Run avast! 5 uninstall tool in safe mode, reboot twice.

Boot into safe mode with networking & install avast! 5, reboot.

Worked for me & others. 

I believe doktornotor is the one that found the solution.

Yeah... I should note that it won't work if you don't have Visual C++ redistributable installed already - since that part (unlike Avast itself) uses MSI to install, which won't work in safe mode. So, in normal mode, preinstall that (not really sure which version this uses, but if you install both 2005 and 2008 it won't harm anything) and then try the Avast install in safe mode.
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: enddays on May 02, 2010, 12:52:10 AM
to doktornotor " And - on a side note - you really need to chill out before writing anywhere. "  Not sure what you mean by asking me to chill out. Are you suggesting that my comments are inflamitory ?

On a side note doktornotor, my personal opinion is that Avast 4 was sold to MS, and rehashed as MSE, leaving the current numpties to develop Avast 5 with minimum assistance from MS, hence the ongoing problems with all versions of Avast 5.
   
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: rdmaloyjr on May 02, 2010, 12:54:45 AM
Quote
On a side note doktornotor, my personal opinion is that Avast 4 was sold to MS, and rehashed as MSE, leaving the current numpties to develop Avast 5 with minimum assistance from MS, hence the ongoing problems with all versions of Avast 5.

 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ::)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 02, 2010, 12:56:07 AM
Quote
On a side note doktornotor, my personal opinion is that Avast 4 was sold to MS, and rehashed as MSE, leaving the current numpties to develop Avast 5 with minimum assistance from MS, hence the ongoing problems with all versions of Avast 5.

 ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ::)

yeah, when I was saying this can't be solved on a security software forum :D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: doktornotor on May 02, 2010, 12:56:13 AM
Well... This thread should just be locked.  ::)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: enddays on May 02, 2010, 01:04:02 AM
Well... This thread should just be locked.  ::)

Did I just hear a towel land on the ground ?  Why would you want this thread to be locked dn, are you worried that I might be right, or that some replies might agree with my comments ?
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 02, 2010, 01:04:52 AM
Well... This thread should just be locked.  ::)

I completely agree, but I've noticed they only lock threads with religious or political content here, never those with flaming material about Avast ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: doktornotor on May 02, 2010, 01:08:34 AM
Why would you want this thread to be locked dn, are you worried that I might be right, or that some replies might agree with my comments ?

No. Purely to reduce the polution of cyberspace with nonsesical blurb like you've presented above (EPA loves me  :P).
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: rdmaloyjr on May 02, 2010, 01:13:00 AM
We should ignore enddays as he is acting like a Comodo fanboy. :-X
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 02, 2010, 01:23:52 AM
We should ignore enddays as he is acting like a Comodo fanboy. :-X

and this sounds like an Avast fanboy post ;) >>> Comodo isn't the ultimate bashing source, it's mostly individuals doing that, whether they're emulating a group's orientations or not, I don't care, I hold each one responsible for the crap he pukes...until proven insane (and not responsible for his acts) by authorized circles ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Diazruanova on May 02, 2010, 01:29:54 AM
I will do that Logos, but I am unsure that if I return in say 2 months, and the situation re unanswered complaints is the same, will you suggest a solution ?

I was wondering if this guy does not have a hidden and unmentionable  secret love affair either with the avast "fanboys" or  mainly with avast AV itself, he is returning each two months just to check if any of the fanboys "have changed a "bit" ... if I were totally fed up with a product and/or it´s users forum, the very last thing I would do, would be to regularly come-back, but this is just me  ;)  this is a case for a very qualified psychiatrist investigation
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: twl845 on May 02, 2010, 04:59:36 AM



That is the point I was making. Why the f**k would you go to all that hassle to install Avast, when MSE installs with one click ?
It's not a hassle for us. Just a few clicks. But if you can only handle one click, maybe you should try MSE.  ;D (joke)
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: twl845 on May 02, 2010, 05:03:52 AM
to doktornotor " And - on a side note - you really need to chill out before writing anywhere. "  Not sure what you mean by asking me to chill out. Are you suggesting that my comments are inflamitory ?

On a side note doktornotor, my personal opinion is that Avast 4 was sold to MS, and rehashed as MSE, leaving the current numpties to develop Avast 5 with minimum assistance from MS, hence the ongoing problems with all versions of Avast 5.
   
Yeah right Batman  :-*
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: logos on May 02, 2010, 10:58:08 AM
I will do that Logos, but I am unsure that if I return in say 2 months, and the situation re unanswered complaints is the same, will you suggest a solution ?

I was wondering if this guy does not have a hidden and unmentionable  secret love affair either with the avast "fanboys" or  mainly with avast AV itself, he is returning each two months just to check if any of the fanboys "have changed a "bit" ... if I were totally fed up with a product and/or it´s users forum, the very last thing I would do, would be to regularly come-back, but this is just me  ;)  this is a case for a very qualified psychiatrist investigation

I couldn't agree more, he's been lurking here for hours yesterday, for mysterious reasons ;D
Title: Re: AVAST ARE THIEVING BASTARDS !!!!
Post by: Vlk on May 02, 2010, 02:11:27 PM
Alright folks, I'd say 55 days and 184 posts were way enough to exhaust this interesting topic...
Closing the thread now.