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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: squigglycookie on March 08, 2010, 11:14:43 PM

Title: Avast 5 refuses to start...
Post by: squigglycookie on March 08, 2010, 11:14:43 PM

I had Avast 4.8 which worked perfectly. Today updated to 5.0 which refues to work.

It installed etc but it just wont run properly. I cant do anything with it cos it refuses to start...  >:(

Message is my system is UNSECURED. Service is stopped or in an inconsistent state... I restarted the programme a few times, uninstalled, re-installed etc... still no luck.  :(

Anyone know why and how to fix this? Strange as 4.8 worked totally fine...



Cheers

Title: Re: Avast 5 refuses to start...
Post by: Pondus on March 08, 2010, 11:30:08 PM

Have you tried uninstalling and doing a clean install ? http://www.avast.com/uninstall-utility

run the 5.0 uninstaller and reboot
run the 4.8 uninstaller and reboot

Start installing again and reboot

Title: Re: Avast 5 refuses to start...
Post by: B-boy/StyLe/ on March 09, 2010, 12:54:10 AM

Also what is your OS version ?

For XP you should check Event Viewer for error messages about avast! crash and post the results here.

http://www.bleepingcomputer.com/forums/topic40108.html

For Windows 7 go to Reliability Monitor...

http://www.howtogeek.com/howto/7473/troubleshoot-computer-problems-with-reliability-monitor-in-windows-7/

Title: Re: Avast 5 refuses to start...
Post by: squigglycookie on March 10, 2010, 11:14:09 PM

Quote from: Pondus on March 08, 2010, 11:30:08 PM

Have you tried uninstalling and doing a clean install ? http://www.avast.com/uninstall-utility

run the 5.0 uninstaller and reboot
run the 4.8 uninstaller and reboot

Start installing again and reboot

THANKS! This worked!