Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: CXF on March 11, 2010, 04:30:40 PM
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After a Microsoft update my Avast gave me the above message but when I click on the "Fix It" button on the interface it does nothing. I did a system restore and uninstalled and reinstalled again and it still didnt work. I cannot do scans and my Avast software is doing nothing.
Does anybody have any ideas?
Thanks!
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any help in this?
http://forum.avast.com/index.php?topic=56744.0
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Ive never had the free version. I only bought the 5.0 version and used that. Will I still have to do a clean uninstall?
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it wont hurt trying ?
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Ok I ran the removal tool and it fixed the problem. Once I reboot the system, my computer wouldnt restart. I had to run it in safe mode then do a system restore without the avast installed on my computer.
Does anybody have any other suggestions?
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After the system restore, your system will be in an inconsistent state (I guess), with files of avast left behind...
I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. This is important. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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Tech's advice performed as advertised. Thank you for the solution to a vexing problem.
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Tech's advice performed as advertised. Thank you for the solution to a vexing problem.
You're welcome. Feel free to come back any time you need help or just to change experiences 8)
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Ok I did what was suggested and it did fix that problem but now my computer is crawling again.
I did a system restore to when I first got this netbook, I installed and ran the Norton uninstaller, reinstalled avast, and it made my computer crawl.
How do I fix?
As of now Avast is not on my system at all.
Thnx!
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Anybody? ;)
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For sure, System Restore won't bring stability to your computer.
Use the specialized tools to uninstall both Norton and avast. Removing their leftovers.
The Norton Removal Tool uninstalls all Norton 2003-2010 products from your computer.
1) (If possible) Remove Symantec products through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista/7 (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1) or Norton Removal Tool for Windows 98/Me (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_98Me/1169144666/2). Boot.
3) Install avast! (or repair the installation) and boot.
Then follow reply five.
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The Avast 5.0 the Firewall will not activate.This is a new dowload & install.My computer is not fully protected.How do I get the Firewall to turn on??
Thanks
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Which was your old antivirus and firewall before AIS?
How did you uninstall them?
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For sure, System Restore won't bring stability to your computer.
Use the specialized tools to uninstall both Norton and avast. Removing their leftovers.
The Norton Removal Tool uninstalls all Norton 2003-2010 products from your computer.
1) (If possible) Remove Symantec products through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista/7 (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_2000XPVista/1169144666/1) or Norton Removal Tool for Windows 98/Me (http://fileforum.betanews.com/detail/Norton_Removal_Tool_for_Windows_98Me/1169144666/2). Boot.
3) Install avast! (or repair the installation) and boot.
Then follow reply five.
I did the Norton uninstall before I reinstalled Avast. I did the system resore first, then the norton removal and still it runs slow. I'll try to re-install avast again and then repair it.
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I followed all the instructions and my system is still running very slow. I dont know what else to do.
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I think yr system is now running slow because of the System Restore. You say you did a System restore back to when you first got yr netbook. How long ago was that? Did you bring your system back up to date, and tidy up yr programs and features?
Can you provide a HijackThis log -
Click here –
http://www.filehippo.com/download_hijackthis/2894/
Download and run.
Then do scan and save a log file.
Post the log file to this thread. If it is too large you may have to post in two parts.
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I think yr system is now running slow because of the System Restore.
+1
It's on an inconsistent state.
I suggest you follow both Norton and avast uninstall routines, booting each time, use the specialized tools to remove which remains.
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The inconsistent state was fixed with the instructions posted in this thread. After I did everything to fix that, my system began to run slowly.
This netbook is only 1 week old.
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Yr computer is crawling because of everything you did, and everything you did or did not do 'to fix that'.
I gather that yr netbook one week old came with Norton bundled. This is a standard practice. The Norton is a trial run and you have to pay when the trial run is over. The trial run is never less than three months.
Do you have a Restore to factory settings?
Or did you use Windows System Restore? (sorry i have not read back through posts in this thread)
The advice Tech gave you is good. You are likely to have remnants from Norton in yr system upsetting things, and now you have a sub-standard install of avast as well. makes things a bit messy.
"Avast off or Inconsistent State" is symptom indicating just that. "Fix now" resets or corrects to default.
This is not often a big deal.
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I have done everything suggested again and again and still my system is running very slow.
I set it back to the factory settings, ran the Norton removal tool reboot. Then I Installed Avast. It was an older version and I updated. Boot. I tried to do a repair from the CP but it wouldnt allow me too. I have tried to do this thing at least 15 times and I still get the same result.
The crazy thing is my netbook was doing great and then all of a sudden it wouldnt let me fix the "inconsistent state" problem and after I got that problem fixed, the computer started to run slow.
I am just going to do one final uninstall and be done since nothing I am doing seems to work Right now its taking about 1 minute for my font to appear as I type.
I dont understand why avast works perfectly on my desktop but not on my netbook.
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I think yr system is now running slow because of the System Restore. You say you did a System restore back to when you first got yr netbook. How long ago was that? Did you bring your system back up to date, and tidy up yr programs and features?
Can you provide a HijackThis log -
Click here –
http://www.filehippo.com/download_hijackthis/2894/
Download and run.
Then do scan and save a log file.
Post the log file to this thread. If it is too large you may have to post in two parts.
I forgot to do this. Here it is:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:30:51 PM, on 3/15/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal
Running processes:
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\windows\system32\taskhost.exe
C:\windows\system32\taskmgr.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Windows\System32\ThpSrv.exe
C:\windows\system32\igfxext.exe
C:\Program Files\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\wuauclt.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Users\Caisha\Downloads\HJTInstall.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:\ProgramData\Partner\Partner.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP
O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
O4 - HKLM\..\Run: [ThpSrv] C:\windows\system32\thpsrv /logon
O4 - HKLM\..\Run: [TUSBSleepChargeSrv] %ProgramFiles%\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe
O4 - HKLM\..\Run: [ToshibaServiceStation] C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe /hide:60
O4 - HKLM\..\Run: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
O4 - HKLM\..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
O4 - HKLM\..\Run: [TosNC] %ProgramFiles%\Toshiba\BulletinBoard\TosNcCore.exe
O4 - HKLM\..\Run: [TosReelTimeMonitor] %ProgramFiles%\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files\TOSHIBA\Toshiba Online Backup\Activation\TobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Firewall - ALWIL Software - C:\Program Files\Alwil Software\Avast5\afwServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: ConfigFree WiMAX Service (cfWiMAXService) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFIWmxSvcs.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Partner Service - Google Inc. - C:\ProgramData\Partner\Partner.exe
O23 - Service: taisregispinger - Unknown owner - C:\Program Files\TOSHIBA\ToshibaRegistration\TaisRegistPinger.exe
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:\windows\system32\ThpSrv.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
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Hi CXF
I just want you to fix two entries to start with -
You check the box next to the entry then you go down to fix selected and click to fix.
Then you press scan again - and then select the other entry and fix it.
That's all for now. see how you go.
Edit - sorry i was a bit busy - if you had replied - never mind, here is the two entries if not fixed yet.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O13 - Gopher Prefix:
You need to fix Gopher because it can slow yr computer to a crawl :)
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Hi mkis!
I went to uninstall in safe mode but I said WTH and tried to do a repair on the install. This time it let me do the repair and now it actually works gret! LOL!
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Hi,
Tried removal tool - worked avast was removed.
However reinstallation of avast failed.
The reinstall started and ended with no error reports but avast was not installed.
However at my next boot chkdst started and reported errors on my C; drive.
Seems something is very wrong now with the latest avast.
I am using XP
Avi