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Other => General Topics => Topic started by: studiot on March 16, 2010, 09:16:51 PM

Title: Avast cant check secure email
Post by: studiot on March 16, 2010, 09:16:51 PM
Avast came up with this message.

Can anyone explain please.

Avast - has detected a secure connection for your mail program (process
ImApp.exe) to the SMTP server 209.85.229.209 (gmail.com).

This type of connection cannot be checked for viruses.  Please disable
SSL/TLS in your mail client so that the Mail Scanner will provide the
SSL/TLS security itself.

PS I don't use gmail.
Title: Re: Avast cant check secure email
Post by: Zyndstoff (aka Steven Gail) on March 16, 2010, 09:32:53 PM
You enter the account settings of your email-client, smtp server settings and disable SSL and/or TLS. Same for IMAP/POP3 server settings.
Reboot.
Title: Re: Avast cant check secure email
Post by: sded on March 16, 2010, 09:38:48 PM
You need to tell us a bit more about your system. The message says that Avast! has detected you connecting to a gmail SMTP server (see attachment, showing the IP does indeed belong to google).  If you currently have ssl or tls checked in your email client you need to uncheck them so avast! can do its scanning and then use openSSL to do the encryption.  Does your ISP outsource their email to Google?  Many do.  In any case, your Incredimail is trying to use gmail to send a message.
Title: Re: Avast cant check secure email
Post by: Zyndstoff (aka Steven Gail) on March 16, 2010, 09:40:45 PM
You need to tell us a bit more about your system. The message says that Avast! has detected you connecting to a gmail SMTP server (see attachment, showing the IP does indeed belong to google).  If you currently have ssl or tls checked in your email client you need to uncheck them so avast! can do its scanning and then use openSSL to do the encryption.  Does your ISP outsource their email to Google?  Many do.  In any case, your Incredimail is trying to use gmail to send a message.

Could have said that as well - it was too long to type for me. Thx...  ;D
Title: Re: Avast cant check secure email
Post by: studiot on March 16, 2010, 09:46:41 PM
Thanks I'll look into it further.

Title: Re: Avast cant check secure email
Post by: sded on March 16, 2010, 09:47:16 PM
By the time I had finished looking up, copying and pasting you had already told her what she needed to do, but decided to send the additional info anyway. :)  I seem to recall some strange situations with Incredimail, and admonishments not to use it, but I really don't know anything about it.
Regards,
Ed
Title: Re: Avast cant check secure email
Post by: Zyndstoff (aka Steven Gail) on March 16, 2010, 09:50:40 PM
Yeah, somewhere in lower left corner of my brain there is a memory of reading somewhere, that incredimail is not really recommended.
But women like it because of the "cute" smiley stuff.
 8)
Title: Re: Avast cant check secure email
Post by: Hermite15 on March 16, 2010, 09:54:21 PM
guys, how do you know the OP is a woman ??? (gender not specified, nor mentioned)... this said, this connection to Gmail is weird...
Title: Re: Avast cant check secure email
Post by: sded on March 16, 2010, 09:58:09 PM
I'll apologize and change to he/it as necessary.  :)  Seemed too polite based on some of the other recent traffic.
Title: Re: Avast cant check secure email
Post by: DavidR on March 16, 2010, 10:16:28 PM
Some ISPs by all accounts have some sort of arrangement where they use gmail or the actual email is stored on gmail.com, seen this a few times in the forums, but I don't know if that is the case here.
Title: Re: Avast cant check secure email
Post by: Zyndstoff (aka Steven Gail) on March 16, 2010, 10:22:10 PM
guys, how do you know the OP is a woman ??? (gender not specified, nor mentioned)...

Pure inspiration, Logos, pure inspiration.  ;D
Title: Re: Avast cant check secure email
Post by: Hermite15 on March 16, 2010, 10:32:38 PM
Some ISPs by all accounts have some sort of arrangement where they use gmail or the actual email is stored on gmail.com, seen this a few times in the forums, but I don't know if that is the case here.

true, I've read this a few times...
Title: Re: Avast cant check secure email
Post by: sded on March 16, 2010, 10:52:24 PM
My ISP outsourced their email to Google.  I use the Gmail servers, and login with the ID from my ISP.  POP3, IMAP, SMTP .  Google recognizes my domain and sorts it all out.  ISP does all the administrivia of handlng email names and account types.
Title: Re: Avast cant check secure email
Post by: Hermite15 on March 16, 2010, 11:14:41 PM
and how is that more convenient for you than running directly a Google account ? is that more secure at all?
Title: Re: Avast cant check secure email
Post by: sded on March 16, 2010, 11:53:07 PM
It's really just a way for the ISP to advertise and manage my 10 email accounts @theirdomain.com instead of @gmail.com .  Service is the same-spam filters, virus filters, archiving, ports, SSL, Webmail, ...  I think Google just offers a good deal and makes it cheaper to do it this way than for the ISP to host it on their own servers, at least up to a certain size.
Title: Re: Avast cant check secure email
Post by: Hermite15 on March 16, 2010, 11:59:43 PM
dumb question: considering you're using your ID and ISP domain name to login to Gmail, can your ISP open your mail box?  ;D ... just wondering, as I don't know where and how you change your password...not mentioning that they might not even need it...
Title: Re: Avast cant check secure email
Post by: sded on March 17, 2010, 01:04:26 AM
All the administration, like passwords, is done through the ISP.  I can also remove and add email accounts there.  They send updates to their vendor, google.  Delay seems to be less than 10 minutes when I want a change like that. 
Title: Does Avast Scan While Using a Secure HTTPS Browser?
Post by: SafeSurf on March 17, 2010, 08:37:44 AM
This is a little off the topic, so I apologize.  I surf use a secure browser within FF which blocks IP address and all cookies (https://www.startpages.com).  Is Avast not scanning when I'm in this browser because of the SSL?  Thanks.
Title: Re: Avast cant check secure email
Post by: Hermite15 on March 17, 2010, 10:17:52 AM
Quote
Is Avast not scanning when I'm in this browser because of the SSL?
of course not