Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 65705960 on March 17, 2010, 07:38:51 AM

Title: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: 65705960 on March 17, 2010, 07:38:51 AM

(http://bbs.kafan.cn/attachments/month_1003/1003161836eecc32b2bcd4e414.jpg)
(http://bbs.kafan.cn/attachments/month_1003/100316183669d5a3ec4d20fb40.jpg)
(http://bbs.kafan.cn/attachments/month_1003/100316183661ae1c58474a8c90.jpg)
When I surf in TheWorld Browser , but soon it Pops up an error box，and the Avast doesn't work. it Requires be  repaired.
The contents of the error box is "0x055c4413 instruction 0x05704000 referenced memory, The memory can not be read"
please help me .

Title: Re: Avast 5 WebShield have a problem!!!!!!!!!!!!!1
Post by: igor on March 17, 2010, 08:56:21 AM

Are there any recent files called unpXXXXXXXX.mdmp (X are some numbers) in the folder
C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5\log ?
If yes (the timestamp of the file should correspond to the crash), please upload it/them to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming). Thanks.

Title: Re: Avast 5 WebShield have a problem!!!!!!!!!!!!!1
Post by: 65705960 on March 17, 2010, 11:25:07 AM

I have uploaded， THX，

Title: Re: Avast 5 WebShield have a problem!!!!!!!!!!!!!1
Post by: igor on March 17, 2010, 12:00:31 PM

The crash occurred in ESPI11.dll module... which certainly doesn't belong to avast!.
The file doesn't have any version info... Google results mention the "DYWT ESPI" product.

Title: Re: Avast 5 WebShield have a problem!!!!!!!!!!!!!1
Post by: 65705960 on March 17, 2010, 12:54:25 PM

If I delete the ESPI11.dll, the problem will be solved ？？？

Title: Re: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: igor on March 17, 2010, 01:07:42 PM

I certainly would not recommend to simply delete the file.
If you know you have the corresponding product installed, however, uninstalling it might help.

Title: Re: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: 65705960 on March 17, 2010, 02:15:18 PM

I have already uninstall the related procedures， the file is a residual file

Title: Re: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: igor on March 17, 2010, 02:18:30 PM

I see.
I believe (though I might be wrong) that this ESPI11.dll module is registered as a Winsock LSP module. So I'd suggest to use the LSP-Fix tool (http://www.cexx.org/lspfix.htm) to remove it if it appears in its list of LSPs.

Title: Re: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: 65705960 on March 17, 2010, 03:25:41 PM

When I delete ESPI11.dll directly, then I can't connect to the network through the browser.
but after I use the LSP fix AND WinsockxpFix, then I delete ESPI11.dll , there are no exceptions.
NOW, I will be trying to use the WebShield  ,and to see whether to appears a error box .

Title: Re: Avast 5 WebShield has a problem!!!!!!!!!!!!!
Post by: 65705960 on March 18, 2010, 01:10:18 PM

I think there will not be any problem, thank you ,igor