Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: firzen771 on March 24, 2010, 02:36:23 AM
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i just recently started noticing this but the webshield doesnt seem to be working, its on and says its working but the activity is always 0/0 on scanned pages, i checked traffic history and its all showing 0 pages scanned :-\
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Have you checked the web shield settings- that web scanning is still turned on, and under expert settings to make sure everything is normal? There have been a few reports of things stopping, but nothing with a consistent trend. I get a bunch of bars marching across the screen whenever I look, plus the last scanned indicator. You can try a reboot or reinstall if nothing is working like that, but don't really know about a cause.
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Are you using an unsupported browser, or any proxy?
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i checked expert settings and everything is fine. im using firefox 3.6.2 and no proxy.
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Working fine for me with IE8 just like sded's posted picture.
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firzen : have you turned the shield off and on at any time previously ? This happened to me after having turned it off then on again - it came back after a reboot.
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firzen : have you turned the shield off and on at any time previously ? This happened to me after having turned it off then on again - it came back after a reboot.
never turned it off, its always been on and i just recently realized its not scanning anything. and kenny i realize it is working fine for most people, thats why im posting this as a problem with mine lol.
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One other thing to look at. I saw another posting saying there appeared to be a problem related to the protection module. You can try unchecking that, and also under redirect unchecking "ignore local communications" for the port 80 redirect. What browser are you using, or did you try with all of them?
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One other thing to look at. I saw another posting saying there appeared to be a problem related to the protection module. You can try unchecking that, and also under redirect unchecking "ignore local communications" for the port 80 redirect. What browser are you using, or did you try with all of them?
tried turning off protection module and still nothing being scanned, i unchecked ignore local communications and still nothing. and i use Firefox regularly but ive tried IE as well and same thing, no pages are scanned. :-\
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Hi :)
When you click on a Web page... Does your avast taskbar icon ( a ) actually spin .. Indicating that avast is scanning the webpage?
What other security software are you using?
Example... Firewall
OR... Any kind of Advert Blocking software
Any other kind of software that you think might have an imapact on avasts ability to scan web pages?
Hally
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@ Hally
Its hard offering firzen771 advice when they do not have any information about the system they are using in their signature.
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@ Hally
Its hard offering firzen771 advice when they do not have any information about the system they are using in their signature.
just have Zemana Antilogger. and in firefox i have adblock plus, no script, keyscrambler and WOT but those have never had issues with avast before.
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@ firzen771
Go to PROFILE then Modify Profile then Forum Profile Information then update your Signature: with information like my signature as this helps the helpers offer pertinent advice.
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@ firzen771
Go to PROFILE then Modify Profile then Forum Profile Information then update your Signature: with information like my signature as this helps the helpers offer pertinent advice.
done
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alright so i followed wat u wanted me to do, and ive received even less assistance since... ???
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Windows 7 32-bit / Windows Firewall ON / UAC OFF
Is that Vista or Windows 7?
It is not a good idea to run with UAC OFF.
It can be set to be less intereruptive.
I do not use Zemana Antilogger nor Firefox.
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Windows 7 32-bit / Windows Firewall ON / UAC OFF
Is that Vista or Windows 7?
It is not a good idea to run with UAC OFF.
It can be set to be less intereruptive.
I do not use Zemana Antilogger nor Firefox.
its windows 7 and i personally dont like nor do i need UAC, so i keep it off completely. hopefully someone like vlk perhaps will see this thread so something can maybe be worked out...
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I am happy Web Shield works for me.
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I am happy Web Shield works for me.
alright...?
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alright so it seems pretty clear avast support isnt gunna be getting to this issue im getting so for the time being ive moved onto a diff AV, maybe once i can seem to get some active and useful help ill come back to avast. :-\
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Firzen, can you repost what is the exactly problem?
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Firzen, can you repost what is the exactly problem?
sure. my problem is that although the web shield is installed, it does not scan anything, ive checked all of its settings in both expert and regular and they all say that it is on, but the graph shows that nothing is ever being scanned, i checked the statistics history and it appears the webshield hasnt ever worked since the time i installed it but i only recently noticed it. webshield always shows 0/0 for scanned pages.
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Any proxy application?
Which is the firewall?
I suppose you're installing the latest avast version.
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Any proxy application?
Which is the firewall?
I suppose you're installing the latest avast version.
yep its avast free, no 3rd party firewall, just the built in windows firewall and no proxy.
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I suggest an installation from the scratch:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
On version 4, we had WebShield logging. I'm not sure it is there now...
Can you activate logging in WebShield?
0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)
The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.
Oh, enable the self-defense module again after that if you have to follow step 0.
Click here (http://www.eicar.org/download/eicar.com) to test avast! WebShield.
This should bring up a window asking to abort the connection or, at least, the popup message that an infected file was blocked by WebShield.
Another way to see if it's working is loading a web page from your browser and see if it it shows up on WebShield panel as being the last scanned.
Test the web shield using these:
Web Shield Tests
http://www.eicar.org/anti_virus_test_file.htm
http://www.eicar.org/download/eicar.com
The Web Shield scans only the HTTP traffic of the browser, that's why standard protocol http eicar files are detected. The others four samples of the eicar test, which use the secure HTTPS protocol are not detected during download by the Web Shield, because the Web Shield simply do not scan this traffic. So when you download the four samples on your PC and do a scan with avast!, all of them will be detected. Besides this, the reason that the txt variant of the eicar file is not detected by Web Shield is that the "text/plain" content type is in its list of scan exception (see WebShield settings > Exceptions page).
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Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...
webshield does not seem to work watsoever for me...
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Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...
webshield does not seem to work watsoever for me...
Another Comodo Time Machine successful user ???
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Tech, ive just done everything u have mentioned, re-installed avast, checked eicar (wasnt detected until i chose to download it to my computer, then i got a file shield popup, not webshield) and ive checked the last scan and it still shows 0/0 and nothings been scanned and graph is flat...
webshield does not seem to work watsoever for me...
Another Comodo Time Machine successful user ???
ye i just added CTM today and its working fine, im just still getting this same webshield problem that i had weeks ago as well that its not scanning anything yet its on.
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well im getting some good support... ::) considering how long this thread has been open im surprised not a single member of avast has actually responded other than a mod...
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what mod ??? ;D there's no mod here...the devs are moderating when needed ;)
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what mod ??? ;D there's no mod here...the devs are moderating when needed ;)
or translator, Tech, or whatever his position is :-\
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Tech is another avast user just like yourself.
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Tech is another avast user just like yourself.
:-\Exactly! u people arent getting my point and are just arguing about the specifics.
my point was, nobody from avast after all this time has even responded to this thread and the fact that tech might be the closest thing to do that, even tho he isnt part of avast is the sad part...
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firzen771, some program is doing that, I mean, some conflict as WebShield is working like a charm in a lot of computers.
Maybe Comodo Time Machine? Did you revert your system to an old date? (I'm not sure if CTM allows excluding the avast folders from restoring).
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agreed with Tech, if there's one thing that never brought any sort of trouble in Avast (V4 like V5), it's the web shield. It always works. If it doesn't, troubleshoot your system looking for conflicts with other security software. This said I wouldn't use that "time machine" even if I got paid for it...Comodo doesn't have the skills to develop stuff like that.
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firzen771, some program is doing that, I mean, some conflict as WebShield is working like a charm in a lot of computers.
Maybe Comodo Time Machine? Did you revert your system to an old date? (I'm not sure if CTM allows excluding the avast folders from restoring).
i already posted that i added CTM recently, as in this problem was around before i had CTM and its still here with CTM, so CTM is not the cause... and Antilogger might be the only program i have now that wasnt around last time i had avast installed and the webshield was working, so ill try removing Antilogger and see if anything changes.
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Hmmm... any remains of other firewall or antivirus before installing avast?
Do you use a proxy?
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Hmmm... any remains of other firewall or antivirus before installing avast?
Do you use a proxy?
an update about antilogger, i uninstalled it, did a registry cleanup and webshield problem was still there so Zemana antilogger wasnt the problem.
i do not use a proxy, i havent installed any 3rd party firewalls. and i had A-Squared before avast.
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For version 4, I've used to post what I say bellow.
I'm not sure it works on version 5.
Can you activate logging in WebShield?
0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)
The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.
Oh, enable the self-defense module again after that if you have to follow step 0.
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For version 4, I've used to post what I say bellow.
I'm not sure it works on version 5.
Can you activate logging in WebShield?
0. (Disable avast self-defense module: Program settings > Troubleshooting tab of settings.)
1. Edit <avast>\data\avast4.ini file with Notepad (or use step 0 with other text editors).
2. Find the section [WebScanner]
3. Add the line:
EnableLogging=1
4. Restart Web Shield in XP\Vista (terminate and start again) or whole PC in case of Win98
5. Browse (trying to access some webpages)
ill give it a try.
The log file are <avast>\data\log\ashwebsv.log and ashwebsv.ws.
They would be accessible when WebShield is terminated again.
Post them here or send by mail to rypacek (at) asw.cz
After that, disable the logging to avoid a big log file.
Oh, enable the self-defense module again after that if you have to follow step 0.
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i dont think those instructions work anymore since i cant fina any of the things that it showed for me to look for, the avast5.ini in ProgramData does not have a webscanner section in it and the only thing similar is webshield and it only has 1 option which isnt the one im looking for according to ur instructions, so ye i dont think they work anymore.
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Each shield has its own .ini file WebShield.ini is the file you need to find (C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5, windows XP location will differ in win7 and the folder may be hidden) the [WebScanner] section is still the section to edit.
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Each shield has its own .ini file WebShield.ini is the file you need to find (C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5, windows XP location will differ in win7 and the folder may be hidden) the [WebScanner] section is still the section to edit.
i check the websield.ini in the ProgramData alwil folder and it didnt have that line im looking for either, and ther is no Alwil Software or avast folder in AppData on windows 7.
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On Windows 7:
C:\Users\All Users\Alwil Software\Avast5
and avast program folder (where you've installed avast).
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yeah...the "all users" folder in Win7 is just a junction pointing to "Program Data". It's in fact the same folder ;)
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Each shield has its own .ini file WebShield.ini is the file you need to find (C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5, windows XP location will differ in win7 and the folder may be hidden) the [WebScanner] section is still the section to edit.
i check the websield.ini in the ProgramData alwil folder and it didnt have that line im looking for either, and ther is no Alwil Software or avast folder in AppData on windows 7.
If the line isn't present then create the line within the [WebScanner] section as Tech mentioned in line 3 of the original instruction.
3. Add the line:
EnableLogging=1
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ye i realized now that u said ADD the line, i was looking for it :P but anyways, did that, browsed several web pages, about 10-20. then checked the log file before and after disabling the webshield and both log files wer blank.
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I would imagine if you either didn't Stop and restart the Web Shield or Reboot then the new settings in the ini file wouldn't be implemented.
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I would imagine if you either didn't Stop and restart the Web Shield or Reboot then the new settings in the ini file wouldn't be implemented.
i did stop then restart the webshield before i did the logging, and also after. i followed the instructions tech gave.
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Well I don't know where the log file would be, if it would be in the web shield log or if it would be in the setup.log.
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Well I don't know where the log file would be, if it would be in the web shield log or if it would be in the setup.log.
in Tech's post he said its in the log folder as AshWebSv and AshWebSv.ws. and both those files wer blank.
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You could post the contents of the webshield.ini file to confirm the edit is correct, that is the only thing I can suggest.
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here is what it says in my WebShield.ini
[WebScanner]
HttpRedirectPort=80
IgnoreAddress=
IgnoreLocalhost=1
WebScanning=1
IntelligentStreamScanning=1
HttpScanParamFlag=1
ExcludedURLs=0
ExcludedURLsList=
ExcludedTypes=1
ExcludedTypesList=image/gif;image/png;audio/*;video/*
EnableLogging=1
[Common]
ScanPackers=All
Report=TXT
ReportName=*
ReportRecords=Infected;HardErrors;SoftErrors
OverwriteReport=0
VirusAction=interactive
SuspiciousAction=interactive
PUPAction=interactive
ShowAppliedActionNotification=1
ScanIgnoreTargeting=0
ScanFullFiles=0
TaskSensitivity=100
UseCodeEmulation=1
ScanPUP=1
ProviderEnabled=1
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OK, that looks OK, I will try a little test, I have just entered that option and restarted the Web Shield, which created the AshWebSv.log file at the time of restart. So I will do some browsing for a while and see what happens.
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OK my little test is complete about 10 minutes of general browsing since my last post and my AshWebSv.log file is 65KB in size, so this appears to be working fine on my system.
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OK my little test is complete about 10 minutes of general browsing since my last post and my AshWebSv.log file is 65KB in size, so this appears to be working fine on my system.
yep, thats why i have no idea whats wrong with the webshield on my system, and without any real technical support from the people who actually make avast, it makes figuring this problem out quite difficult, is VLK missing in action or something cuz this sure as hell isnt a new thread by any means...
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Well my only thought is if the web shield isn't working, as per this topics title then there will be nothing to populate the AshWebSv.exe, so it is a bit of a chicken and egg problem, you won't get the logging without the web shield scanning something.
I have been following this topic not too closely but it is almost 4am here so I can't go through it all again to see if there is something that has been missed in the suggestions.
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well i decided to put in an official support ticket to avast since they dont seem to be visiting the forums anymore by the looks of it... ::)
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They still visit the forums and are active, but they can't possibly visit every topic.
If you didn't put the topic link in the support ticket, I would suggest modifying it. Though that may drop it down the list.
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They still visit the forums and are active, but they can't possibly visit every topic.
If you didn't put the topic link in the support ticket, I would suggest modifying it. Though that may drop it down the list.
this thread has been open for more than a month, i dont think its unreasonable to expect a response from staff in over a month... i dont see how they culd "miss" this particular thread for that long... and i did link this topic in the support ticket, wanna know what ther response was after all that? "uninstall and reinstall avast" to summarize.... its pathetic the kind of support im receiving from avast.
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There are many topics in the forums that have been open for some time, as I said they are hardly likely to visit every topic.
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I see you're running keyscrambler, and I had huge issues with it a few days ago. Try removing it... (note that my issues with this software might be due to 64 bit OS >>> I even had troubles uninstalling it) http://forum.avast.com/index.php?topic=58973.0
Also, there are some rare extensions (meant to avoid eavesdropping by "blurring" the http flaw) in FF that will prevent the web shield from scanning anything, I've seen it. Don't know if you got any of these installed...
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I see you're running keyscrambler, and I had huge issues with it a few days ago. Try removing it... (note that my issues with this software might be due to 64 bit OS >>> I even had troubles uninstalling it) http://forum.avast.com/index.php?topic=58973.0
Also, there are some rare extensions (meant to avoid eavesdropping by "blurring" the http flaw) in FF that will prevent the web shield from scanning anything, I've seen it. Don't know if you got any of these installed...
hmm, ill give the keyscrambler thing a try
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keyscrambler could be it in your case because it runs on both IE and Firefox when installed... (and on Windows itself)...it's really intrusive.
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keyscrambler could be it in your case because it runs on both IE and Firefox when installed... (and on Windows itself)...it's really intrusive.
during the install i chose to not have it installed on IE so it wuldnt explain why the webshield does not work in IE either, but ill still give uninstalling it a try.
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I have a similar but not identical problem and will start a new thread to explain.
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alright so its official, avast tech support is complete crap since i havent received any response to my support ticket other than the first one which was to simply "reinstall"... this is kind of pathetic tbh. especially since the guy who replied said to rply back if i need any further assistance and ive received nothing, what a joke.
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alright, so after a while of waiting, tech support did finally get back to me, with somebody who actually knows what theyre talking about luckily and has gotten a "work around" to get the webshield working for me, i had to manually enter a proxy IP and port into my browser for avast's webshield to scan sites.
im hoping they can get this problem worked out officially though so that the work around isnt required everytime, for every browser i may have. but for now, it is working at least.
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s**t...sorry about that...I knew this trick and I just didn't think about it...because I never needed it in FF. I've used it in FDM just for fun and it worked :D
ps: adding a line to webshield.ini was needed too >>> OptinProcess="process".exe
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s**t...sorry about that...I knew this trick and I just didn't think about it...because I never needed it in FF. I've used it in FDM just for fun and it worked :D
ps: adding a line to webshield.ini was needed too >>> OptinProcess="process".exe
haha np, all's good for now, but i see in the new changelog something about webshield compatibility, i wonder if that has anything to do with my problem.