Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lisandro on March 26, 2010, 03:17:30 PM
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The antispam module is crashing from time to time (to say the truth, almost even boot...).
Maybe it can be reproducible if you set: 1) Windows to autologon and 2) MS Outlook to automatically start.
This happens to me even if I delay 2 minutes after logon to load MS Outlook.
The antispam module is being a nightmare for me... Sometimes I keep it disabled as I receive few spam.
Just want to report if any of the developers what to follow this issue.
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Tech, you're on Win7, right?
Please go to Control Panel -> Action Center -> Maintenance -> View Reliability History, click the date when it happened, and open the incident. What details do you get?
Thanks
Vlk
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Well, basically Windows can't find a solution and only that MS Outlook stop working.
I know it's the avast antispam plugin as the next time I start Outlook it comes with a message that the avast plugin is crashing Outlook.
I don't know how to see more details.
I have this on Events:
Falha no compartilhamento de memória 1506243772, tipo 1
Nome do Evento: APPCRASH
Resposta: Não disponível
Id do arquivo CAB: 0
Assinatura do problema:
P1: OUTLOOK.EXE
P2: 12.0.6514.5000
P3: 4a89dc70
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdaae
P7: e06d7363
P8: 00009617
P9:
P10:
Arquivos anexados:
C:\Users\...\AppData\Local\Temp\50317326.cvr
C:\Users\...\AppData\Local\Temp\50317389.od
C:\Users\...\AppData\Local\Temp\LoadedBodyStream-50317186-0.out
C:\Users\...\AppData\Local\Temp\50304737.od
C:\Users\...\AppData\Local\Temp\CVR96E1.tmp.cvr
C:\Users\...\AppData\Local\Temp\WERCCFE.tmp.WERInternalMetadata.xml
Estes arquivos podem estar disponíveis em:
C:\Users\...\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_c67ec5d55e3b8e7c4e142737c53ee44ac7ea4611_05b7e178
Símbolo da análise:
Verificando novamente solução: 0
Id de relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
Status do relatório: 0Should I upload the minidumps?
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Other error (Outlook crash) that only happen with avast antispam plugin being active:
Nome de aplicativo com falha: OUTLOOK.EXE, versão: 12.0.6514.5000, carimbo de hora: 0x4a89dc70
Nome do módulo de falhas: KERNELBASE.dll, versão: 6.1.7600.16385, carimbo de hora: 0x4a5bdaae
Código de exceção: 0xe06d7363
Deslocamento com falha: 0x00009617
Identificação do processo com falha: 0x17ac
Hora de início do aplicativo com falha: 0x01cacf350c5cd276
Caminho do aplicativo com falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
FCaminho do módulo de falhas: C:\Windows\system32\KERNELBASE.dll
Identificação do Relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
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I've uninstalled the Antispam module, boot, install again.
MS Outlook crashes regardless I do.
Descrição
Caminho do Aplicativo com Falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: OUTLOOK.EXE
Versão do Aplicativo: 12.0.6514.5000
Carimbo de Data/Hora do Aplicativo: 4a89dc70
Nome do Módulo de Falhas: KERNELBASE.dll
Versão do Módulo de Falhas: 6.1.7600.16385
Carimbo de Data/Hora do Módulo de Falhas: 4a5bdaae
Código de Exceção: e06d7363
Deslocamento de Exceção: 00009617
Versão do sistema operacional: 6.1.7600.2.0.0.256.48
Identificação da Localidade: 1046
Informações adicionais sobre o problema
LCID: 1046
Brand: Office12Crash
skulcid: 1046
Id de Compartimento de Memória: 1506243772
What can I do?
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Tech - are you sure the crash is caused by the plugin as the behaviour persists after disabling it I suspect there might be other culprits. In any case, does looking into the AppData\Alwil Software\Avast 5\log\asOutExt.log reveal anything interesting? Note that the log file keeps getting overwritten every now and then to prevent unlimited growth
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Tech - are you sure the crash is caused by the plugin as the behaviour persists after disabling it
Yes, it's the plugin. The behavior does not continue after disabling it.
I suspect there might be other culprits. In any case, does looking into the AppData\Alwil Software\Avast 5\log\asOutExt.log reveal anything interesting? Note that the log file keeps getting overwritten every now and then to prevent unlimited growth
I'll try an installation from the scratch ::)
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Before... this is the log:
22/03/2010 19:43:15 AsOutExt started
22/03/2010 20:10:08 AsOutExt started
23/03/2010 09:50:39 AsOutExt stopped
23/03/2010 10:47:02 AsOutExt started
23/03/2010 15:03:41 AsOutExt started
23/03/2010 16:22:35 AsOutExt started
23/03/2010 17:41:44 AsOutExt stopped
24/03/2010 10:33:50 AsOutExt started
24/03/2010 10:37:25 AsOutExt started
24/03/2010 18:33:33 AsOutExt stopped
24/03/2010 19:29:11 AsOutExt started
24/03/2010 19:29:32 AsOutExt stopped
24/03/2010 19:32:07 AsOutExt started
24/03/2010 19:32:21 AsOutExt started
25/03/2010 11:10:41 AsOutExt stopped
25/03/2010 11:13:59 AsOutExt started
25/03/2010 11:13:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
25/03/2010 12:29:16 AsOutExt started
25/03/2010 12:29:53 AsOutExt started
25/03/2010 16:37:22 AsOutExt stopped
25/03/2010 16:45:34 AsOutExt started
25/03/2010 16:54:26 AsOutExt started
26/03/2010 17:33:22 O avast! Antispam encontrou o erro 00000203. Código do erro: 9CD4010F
26/03/2010 17:33:55 AsOutExt stopped
26/03/2010 19:57:16 AsOutExt started
27/03/2010 12:32:40 AsOutExt started
27/03/2010 12:33:09 AsOutExt started
27/03/2010 12:33:20 AsOutExt started
28/03/2010 16:26:49 AsOutExt started
28/03/2010 17:28:45 AsOutExt stopped
29/03/2010 08:43:32 AsOutExt started
29/03/2010 08:43:52 AsOutExt started
29/03/2010 09:06:23 AsOutExt stopped
29/03/2010 09:12:24 AsOutExt started
29/03/2010 09:20:44 AsOutExt started
29/03/2010 09:20:44 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
30/03/2010 08:57:48 AsOutExt started
30/03/2010 12:56:09 AsOutExt stopped
30/03/2010 14:13:25 AsOutExt started
30/03/2010 14:14:48 AsOutExt startedThe avast! Antispam found the error 00000002. Error code: 80070057
(the other are similar)
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k.u.r.t., things seems a little better. I've got an idea. I was having trouble to install pst backup extension. Then I use an alternate method to install the msi package and it comes with the option to install "for all users" at the "common folders" or something like that, it was two weeks ago.
I've opened MS Outlook as an admin. Enable the plugin. Now it seems to be working... Strange uh?
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Second boot and everything working... knocking wood...
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I celebrate too fast... the toolbar disappeared :'(
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Could you please confirm that when this happens you get the "The avast! Antispam found the error 00000002. Error code: 80070057" ???
Also is it possible to post an Outlook screenshot from when this happens? I would like to see what exactly do you expect to see and what exactly do you actually see as the reports differ. Some people claim that their buttons are not there others that they are disabled. I need to break this down a little bit more first.
Cheers.
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I'm taking screenshots. Need to boot some times to see if I can reproduce the error.
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Well, right now I can't open Outlook with the plugin...
22/03/2010 19:43:15 AsOutExt started
22/03/2010 20:10:08 AsOutExt started
23/03/2010 09:50:39 AsOutExt stopped
23/03/2010 10:47:02 AsOutExt started
23/03/2010 15:03:41 AsOutExt started
23/03/2010 16:22:35 AsOutExt started
23/03/2010 17:41:44 AsOutExt stopped
24/03/2010 10:33:50 AsOutExt started
24/03/2010 10:37:25 AsOutExt started
24/03/2010 18:33:33 AsOutExt stopped
24/03/2010 19:29:11 AsOutExt started
24/03/2010 19:29:32 AsOutExt stopped
24/03/2010 19:32:07 AsOutExt started
24/03/2010 19:32:21 AsOutExt started
25/03/2010 11:10:41 AsOutExt stopped
25/03/2010 11:13:59 AsOutExt started
25/03/2010 11:13:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
25/03/2010 12:29:16 AsOutExt started
25/03/2010 12:29:53 AsOutExt started
25/03/2010 16:37:22 AsOutExt stopped
25/03/2010 16:45:34 AsOutExt started
25/03/2010 16:54:26 AsOutExt started
26/03/2010 17:33:22 O avast! Antispam encontrou o erro 00000203. Código do erro: 9CD4010F
26/03/2010 17:33:55 AsOutExt stopped
26/03/2010 19:57:16 AsOutExt started
27/03/2010 12:32:40 AsOutExt started
27/03/2010 12:33:09 AsOutExt started
27/03/2010 12:33:20 AsOutExt started
28/03/2010 16:26:49 AsOutExt started
28/03/2010 17:28:45 AsOutExt stopped
29/03/2010 08:43:32 AsOutExt started
29/03/2010 08:43:52 AsOutExt started
29/03/2010 09:06:23 AsOutExt stopped
29/03/2010 09:12:24 AsOutExt started
29/03/2010 09:20:44 AsOutExt started
29/03/2010 09:20:44 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
30/03/2010 08:57:48 AsOutExt started
30/03/2010 12:56:09 AsOutExt stopped
30/03/2010 14:13:25 AsOutExt started
30/03/2010 14:14:48 AsOutExt started
30/03/2010 16:18:31 AsOutExt started
30/03/2010 16:18:48 AsOutExt stopped
30/03/2010 16:18:55 AsOutExt started
30/03/2010 16:38:25 AsOutExt started
30/03/2010 19:23:42 AsOutExt stopped
30/03/2010 19:23:59 AsOutExt started
30/03/2010 19:24:21 AsOutExt stopped
30/03/2010 19:24:51 AsOutExt started
30/03/2010 22:20:58 AsOutExt started
30/03/2010 22:20:59 O avast! Antispam encontrou o erro 00000002. Código do erro: 80070057
31/03/2010 09:12:46 AsOutExt started
31/03/2010 12:59:02 AsOutExt stopped
31/03/2010 12:59:13 AsOutExt started
31/03/2010 12:59:19 AsOutExt stopped
31/03/2010 14:31:20 AsOutExt started
31/03/2010 16:44:10 AsOutExt stopped
01/04/2010 09:21:43 AsOutExt started
01/04/2010 16:06:35 AsOutExt stopped
01/04/2010 16:19:04 AsOutExt started
01/04/2010 16:37:56 AsOutExt stopped
01/04/2010 21:59:59 AsOutExt started
02/04/2010 11:17:16 AsOutExt started
02/04/2010 11:18:22 AsOutExt started
I can't see any message inside the log.
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I've noticed that every time I can load MS Outlook after the plugin crash I get my "visualization panel" removed.
Are these things correlated?
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Why does it stay inactive and the toolbar disappear?
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Tried to repair avast. Nothing help.
Tried to register the dll. Strange message and failure.
Delete the file. Repair avast. Boot. Open MSOutlook and it crashed.
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I've uploaded the MS dump files to the ftp server.
Tech_MS_Outlook_Dump_Files.zip
Please, follow this...
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I have to disable the plugin... it's the only way to open MS Outlook...
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The plugin does not work!
Then the legitimate email continues to be marked as *** SPAM ***.
I have sent tons of times to the whitelist and nothing...
What is going on? >:( :(
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The new version released yesterday solves NOTHING of this problem.
MS Outlook still crashes if the plugin is enabled.
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Tech, can you send me the logs from the new version please? (ensure that you enable the debug logging first) It seems that you have all problems at once. I would appreciate we can manage to break things down and the work on resolving those issues one by one.
Thanks
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Ok. I had the debugging on since a long time ago.
Which logs do you want? All of them?
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Tech_Logs.7z file uploaded to the ftp site with the avast logs.
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avast plugin crashed Outlook 10 times more or less.
I've disable the plugin and Outlook becomes stable.
I'm submitting the logs to the ftp site.
Tech_Logs_2.7z
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k.u.r.t. ::)
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Bump...