Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: vas on March 30, 2010, 08:09:30 AM
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I've tried to install Avast 5 IS on my XP laptop but the firewall does not work:
When I click on fix now or start firewall I get no response at all.
Setup log seems to indicate that the firewall service returned an error code:
01:27:24 vrb/sys Starting service aswNdis2
01:27:24 vrb/sys Service aswNdis2 started, errcode: 0x00000000
I'm attaching an extract of the setup log (file is larger than limit).
I've tried uninstalling, using the uninstall utility and reinstalling but to no avail.
I tried the repair option under the program setup but that didn't work either.
I made sure that there were no oem*.inf files in the c:\windows\inf\ that contained aswNdis as someone suggested.
Also tried using CCcleaner to clean up the registry.
After spending 4 hours rebooting/uninstalling/reinstalling, I'm giving up.
I believe the problem was caused when I initially tried to install Avast 5 IS and windows refused to start normally.
Please advise!
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I made sure that there were no oem*.inf files in the c:\windows\inf\ that contained aswNdis as someone suggested.
Okay, you tried all I know about the prob. The only idea left: does your quoted try also include oem*.inf files with a reference to aswNdis2...?
If this is true (what I believe), I'm out of ideas. Sorry.
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Any other previous firewall?
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I am having the same issue. Purchased Avast Internet Security that included license for 3 machines, loaded on machine #1, no issue. This machine had Avast 4.? free version running on it. Installed v5 right over it and no issues at all. Machine #2 had Avast 5 free version on it. Again, installed the new IS5 program over it and everything works EXCEPT the firewall. The "Fix Now" button does not work nor does "Turn On". Both machines have XP-Pro with SP3. Machine #1 is wired to router, machine #2 is wireless. Windows firewall is still turned on for both machines. Tried the safe mode Avast un-installer found at the support website. No luck. Stuck for ideas. Put in a support ticket, but nothing back yet. Does anyone know if they are working on the issue? Thanks!
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Can you plug the wireless machine in to make it wired and try again?
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I can. Thought about it but kind of a hassle. I will try it though as you never know the "voodoo" behind this sort of thing.
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I'm asking that because I read in a thread something about a problem with avast and wireless networking... Helps maybe to close in on the trouble source.
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I can't get the 2nd machine to go on-line via cable to router. Not sure why. Cable looks OK. Too many variables to spend hours more on this problem. I assume Avast will fix the issue if wireless is a problem with their new software or it will not be acceptable. I also assume the windows firewall, while still turned on, is managing that part of security for now. Oh well.
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The Win firewall is ok - that is my opinion. ;D
But it is strange that your pc won't hook to the network via cable... might be more around the bush than avast not working.
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OK, I couldn't let it go. I tested the wire and it works fine on machine #1 but not #2. Therefore most likely an unrelated matter of the internal wired network adapter. However, I pressed on and noted in Local Area Connection Properties there is a Service or Protocol missing named "Avast! Firewall NDIS Filter Driver." It is on machine #1 but not on machine #2. It is shown under services but greyed out and in order to install one needs the driver disk. I think this might be the problem. No idea how to fix yet. Wondering if you do?
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Great that you stick into it!
I don't have any idea, but I will try to get a developers attention to this thread.
Stay around, this may be of value to all of us. And again thanks for being so "stubborn" on the plot!
:D
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I got the same problem.
I installed avast 5 IS ( 3 computer license) on Win XP over an avast free version and windows hung after the first restart.
After that I still got the message that the Firewall is not working. I de-installed avast and reinstalled -- no change.
On another machine I installed avast 5 IS on Win Vista and Firewall works fine.
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Go to add/remove programs, select avast, select update.
reboot.
Did it help?
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No , this did not work either.
The avast program was up to date (v. 5.0.462) and reboot did not help
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Okay, let's see if something malicious is working on your machine: download Malwarebytes Antimalware here (http://tex62.de/page7.php), install and run it.
Does it find anything?
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Any other previous firewall?
if you are using avast internet security suite you have to state whether you are running another firewall, including windows firewall.
I run the AIS suite with OA prem on and have no hassles so there's not automatic a conflict every time
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See my earlier post(s). Are you saying Windows Firewall has a problem with Avast Firewall? My machine #1 is doing fine with both turned on. I think it has something to do with Avast missing a Service:
"In Local Area Connection Properties there is a Service or Protocol missing named "Avast! Firewall NDIS Filter Driver." It is on machine #1 but not on machine #2. It is shown under services but greyed out and in order to install one needs the driver disk. I think this might be the problem."
Not sure though.
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No I'm speaking to everyone - that if you have a firewall problem, then it is good idea to say what firewalls will be running when the problem is evident, and Windows firewall is one sometimes people forget about.
If you only have one firewall running and you still have a problem, then fine - can troubleshoot.
but if you have more than one, then best say so, and save us having to ask.
As I said before I have OA premium firewall and AIS suite firewall running at the same time on one computer and I haven't had any worries. Not my ideal, which is avast Pro with OA firewall. Also I have had third party firewall, and forgotten about Windows firewall being on, and no noticeable conflict between the two.
But is very common for system to exhibit erratic behavior when two firewalls are running at the same time.
ndis filter driver doesn't seem associated with avast products - I think bitdefender and jwire
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Oh boy I found my thread I just bought this darn Internet security am on Win xp NO firewalls running at all! MY windows hung up on reboot had to go to last known config. My settings tell me I have no Avast firewall. So i click Fix now to no avail.
Waits with baited breath before I add to my desktop computer. This is my laptop. I am ready to get my money back at this point.
I too am on a wireless network and I can see my other network.
I uninstalled Avira through add.remove programs. Hope i gave enough info. I am a greeny by the way :) be gentle with me.
Thank you!
Vinnie
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Malwarebytes Antimalware found three infected registry keys.
I let the software remove them an re-installed avast another time.
I still get the same problem.
I also run the AVCleaner from GData in order to remove remaining objects from the previous AV program. It removed 19 objects, but after another new install of avast I still cannot start the firewall.
Windows Firewall is off, as far as I know there s no other firewall on this computer running.
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Finally I used system restore.
I went back to the system restore point before I installed the first time avast free version .
De-installed the previous AV program, cleaned up, installed the Avast 5 IS and it works fine :).
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Ok, I managed to fix the problem I had with not being able to turn on the firewall (see original post).
So here's what I did to solve it, it might be worth trying if you are still struggling with the firewall problem.
- Installed MalwareBytes' Anti-Malware and scanned laptop - there were some infected registry entries.
- I asked it to fix all the problems and rebooted
- Connected via Ethernet to the router
- Navigated to C:\WINDOWS\INF
- Clicked on Search, selected All Files and Folders and filled in the criteria as follows
- "All or part of the file name:" OEM*INF
- "A word or phrase in the file:" aswNdis
- "Look in:" inf
- This returned a single file (OEM26.INF) which I did cut and paste in My documents [In my prior post I did the same and there were multiple INF files)
- Used CCCleaner Tools to repair avast installation (could have done it via Add/Remove Programs but takes too long). So I clicked uninstall and scrolled down to repair.
- Once repair was over I did not see any changes,i.e. Firewall was still turned off, but!
- Then I went to Start|Run and started services.msc
- Here there was a change because I could now see avast! Firewall as one of the services - I could not see it previously
- I clicked on avast! Firewall and restarted the service and ...
That was it, avast! shows my system is fully protected and the firewall is now turned on.
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And so Windows firewall is still running as well?
I think that you may have just prevented Windows firewall from overriding avast firewall
In my case, when I loaded AIS yesterday, the avast firewall came straight into play - and I havent turned Windows off yet.
Probably best for general users not to go into C:\Windows and make changes to system files without consult someone first
They can always send details and/or screenshots in to the forum
My firewall is laboring a bit when building allow / block deny gateway
- sometimes click 3 times needed to allow a passage, and then ask again next time
- but after all, is a firewall and needs some time to accustom to the users pattern - so it learning - keep it simple and give it time
And there will be some ways around all hiccups and glitches - but for now, mine is settling in okay
If you are on trial version - then you can always re-install no problem
Edit - @vas - are you sure avast firewall is working? - or is Windows firewall? - is avast asking whether to allow / deny
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@mkis : are you suggesting that I should have both the Windows Firewall & the AIS turned on?
And yes, Windows firewall was still running on my computer but I had it disabled once AIS was turned on.
I just need one firewall on my computer.
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No just wanted to make sure, because interesting solution you came up with that may help others.
I often forget to turn off Windows firewall myself. But this time I've made sure to turn it off.
Also my avast firewall came straight into play
- immediately after install, it read my Vodafone connect, and promptly started running
and now not so laboring either - after upgrading to Beta build and now the basic package rules are instated.
in fact my avast IS firewall appears to run well - I have been more used to running online armor.
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I have my windows firewall off and when i started my Avast firewall it said unable to start firewall shield unreachable!
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What was yr previous antivirus? The computer does not seem to have taken to avast IS too well.
Do you think you could run a HijackThis scan
Click here – (will take direct to download)
http://www.filehippo.com/download_hijackthis/download/8571e06e5eb8ab03c649f3b5d647c599/
Download and run.
Then do scan and save a log file.
Post the log file to this thread. If it is too large you may have to post in two parts.
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Ok I had Avast for years then it started giving me false positives so i thought I would try Avira . My laptop has been newly reformatted . Anyway I din't like Avira so came back to Avast.
Sure will do the Hijack. I ran the malaware but nothing.
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ok here you go
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O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
Fix this entry - put checkmark in box next to the entry and click Fix Checked in bottom left hand corner of the screen
- after fixed checked, you need to run Scan to bring up a new log
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
Do you know what this is? Do you have Realplayer on yr system? - It doesn't look like it, so probably need to fix this
- but wait for second opinion
If you do have Realplayer, check out this link and reply post here
http://www.dslreports.com/forum/r18262287-Is-the-Realcom-browser-extension-a-security-risk
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
You have lavasoft among yr services - is this set to start automatic and set to scan when yr system is running
If so then there could be a a conflict with avast - don't fix thru HjT but reply post here
- others will have had experience with this program
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yes real player is installed and I never use it. I thought I had unchecked it not to run in msconfig must of restarted when I reformatted. Ok I fixed the BHO no file
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If you never use Reaklplayer, then uninstall it.
See if it has its own uninstaller or use Revo Uninstaller or Add/Remove programs in Windows.
Then fix checked that entry if it still there.
For Lavasoft, turn it off in Services and see how system runs without it
Start -> Run - and type in 'services.msc' (without the quotations)
Find entries for Lavasoft or for Ad-aware, I'm not sure what they will be entered under
Click on the entry and stop (or may have Stop tab in lefthand column), and then set as disabled.
Then if you still cannot see firewall. Turn on in Safe Mode and do a Repair -
- Add/Remove Programs in Windows and scroll down to Repair. Take this option and finish with Restart.
btw you also have optrion to upgrade to new Beta build 5.0.492
http://forum.avast.com/index.php?topic=58183.0
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Ok gets to work will report in thank you!
;D
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Ok I ininstalled real player,I stopped my adaware also.
and I did the option of getting the Beta 5.0.492 IS and guess what it tells me while its installing. It can't find the firewall driver and will install with out the firewall!
Does this give you a better clue as to what is going on? Do you still want me to go into safe mode and repair?
thanks for your patience by the way. :)
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well I guess you can try the Repair option in Safe Mode, but I thought the issue would have righted itself by now.
as a last resort you could try run uninstall utility after you have run standard uninstall of IS.
- you run it after uninstall and before re-install http://www.avast.com/uninstall-utility
there are a few people having problems with IS and the firewall
I am running XP and only trial mode for IS and I haven't had problems with firewall in my installs
maybe turn Windows firewall back on for now and keep close eye on system until we know what is up.
any more info is always helpful as there are others who will be taking an interest.
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Ok so it works in my Desktop with Xp and SP3 . It works in my net book. It just doesn't like my laptop. Sooooo will try the Uninstall bit later today and will give you results. If doesn't work i will wait as I can turn on my windows firewall and i do have my wireless firewall .
Thank you!
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wheeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!
It works! Ok here goes i did the uninstall and cleane dit bit like you said and yes there was afolder still left over from the add/remove uninstall. So i used the utility as you told me. Well as i am installing it said it could not find the firewall driver again! So would install without firewall. Ok I restarted still none then I activated my license and Poof guess wha tmy firewall is working. I hope this helps others. Oh and I have the Beta 5.0492 version.
Thank you so very very much!!
Have a super day I know you made mine. I hate things not working right . ;D
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Congratulations, Vinip!
We like people that does not give up ;)
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Mkis? Again thank you for staying with me !
;D
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you're welcome