Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Sartigan on March 30, 2010, 12:13:04 PM
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Hi, saw avast! 5 and I switched to it.
After install, I restarted my computer and looks like avast! 5 works ( like 4.8 )
I installed it at my brother, and when he started XFire avast! gived us a virus message (Win32:Malware-Gen[TRJ]) in a trainer
But this wasn't problem
I tried to update avast manually. It didn't works and says: "Error: No connection with the server"
I don't get any error messages, just when I try to update :S
Avast! UI loads the Internet Security's "recommendation".
I'm connecting to the internet via modem and router.
Plus!: avast can't update with firewalls disabled :S
What I need to do?
EDIT
A picture with help:
(http://i68.servimg.com/u/f68/14/18/55/35/avast-10.png)
(Hungarian)
Some help:
Lekapcsolva means: disconnected
Utolsó hiba means: last error
Teljes idő means: full time
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Hi, saw avast! 5 and I switched to it.
After install, I restarted my computer and looks like avast! 5 works ( like 4.8 )
I installed it at my brother, and when he started XFire avast! gived us a virus message (Win32:Malware-Gen[TRJ]) in a trainer
But this wasn't problem
I tried to update avast manually. It didn't works and says: "Error: No connection with the server"
I don't get any error messages, just when I try to update :S
Avast! UI loads the Internet Security's "recommendation".
I'm connecting to the internet via modem and router.
Plus!: avast can't update with firewalls disabled :S
What I need to do?
EDIT
A picture with help:
(http://i68.servimg.com/u/f68/14/18/55/35/avast-10.png)
(Hungarian)
Some help:
Lekapcsolva means: disconnected
Utolsó hiba means: last error
Teljes idő means: full time
SOMEBODY HELP ME!!!
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It's easter , I think tomorrow there will be more help , but until then , have you tried a reinstall from the scratch :
1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
And if you used before Avast another security product , please check their site for a proper uninstall utility .
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Err... this can't be, after installing avast! 5 at me, I installed at my brother too, this happens at he too...
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Look , if you had installed v. 4.8 before installing v. 5 , you need to download the uninstall utility to fully unninstall it , because there are cases on the forum when something was wrong because of 4.8 non full uninstallation here is the link for uninst. utility : http://www.avast.com/uninstall-utility
Also i forgot to ask , what firewall are you using ? It may be that your firewall is blocking the access of ashUpd.exe to the servers .
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::) but in my case i installed avast 5.0 over 4.8
i did that without problems
look at the pic. that 3 item in the chest is come from 4.8
but first you disable any security software including avast 4.8 disconnect to network
to make sure no interference in process of installation and begin the installation that makes 60% installation success, the 40% of success is defend in the download, so make sure that you don't have corrupted download.
Best regards!!!
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Look , if you had installed v. 4.8 before installing v. 5 , you need to download the uninstall utility to fully unninstall it , because there are cases on the forum when something was wrong because of 4.8 non full uninstallation here is the link for uninst. utility : http://www.avast.com/uninstall-utility
Also i forgot to ask , what firewall are you using ? It may be that your firewall is blocking the access of ashUpd.exe to the servers .
The problem is that avast! cannot update without firewalls enabled too....
Can this being caused because we have a router?
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I don't think so , because i'm also using a router and it updates just fine , and all my friends are using avast and have their connection over routers , i think here is something else.
Try to remove your firewall and try to update.
And please post your PC specs and all background programs that are running when you're updating .
Also , try to ping the avast update server :
1. Start -> Run - type CMD
2. In command line type : ping a639sm.avast.com
3. Post what's happening when pinging (screenshot)
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Avast! server replies:
(http://i68.servimg.com/u/f68/14/18/55/35/alwil210.jpg)
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All is fine , the server is responding just fine .
It seems that something is interfering with the update process , write what programs are running in background , what OS does you have , and PC specs ?
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OS: Windows XP Service Pack 3
Background processes:
(http://i68.servimg.com/u/f68/14/18/55/35/alwil311.png)
The censored processes are "desing" processes, these aren't use the system files
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Did you tried , to unninstall the BitDefender Personal Firewall ? Try to do an update after it's unnistallation .
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Did you tried , to unninstall the BitDefender Personal Firewall ? Try to do an update after his unnistallation .
BitDefender Personal Firewall? I didn't use it, and I'm not using it
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Ups , not BitDefender , i mean BitGuard In your processes list I see the FireWall.exe and this is a process associated to BitGuard Personal Firewall , see : http://www.processlibrary.com/directory/files/firewall/
Is this a entire security suite , or just the firewall , because i found this :
Firewall.exe general information
Author: DanwareSecurity
Part of: BitGuard Internet Security Suite
Common Path(s):%programfiles%\BitGuard\Firewall\Firewall.Exe
Also found here : http://www.backgroundtask.eu/systeemtaken/taakinfo/8592/FireWall.exe/
Information about FireWall.exe
Process Name :BitGuard Personal Firewall
Application: BitGuard Internet Security Suite
Company: DanwareSecurity
Last Update: 2007-11-28 13:10:22
Further information: FireWall.exe is a process from BitGuard Personal Firewall by DanwareSecurity and part of BitGuard Internet Security Suite
I think you must choose what antivirus solution you want to use , i'd choose Avast , as it performs better , and as standalone firewall you can choose : Online Armor , Comodo Firewall ...
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Ups , not BitDefender , i mean BitGuard In your processes list I see the FireWall.exe and this is a process associated to BitGuard Personal Firewall , see : http://www.processlibrary.com/directory/files/firewall/
Is this a entire security suite , or just the firewall , because i found this :
Firewall.exe general information
Author: DanwareSecurity
Part of: BitGuard Internet Security Suite
Common Path(s):%programfiles%\BitGuard\Firewall\Firewall.Exe
Also found here : http://www.backgroundtask.eu/systeemtaken/taakinfo/8592/FireWall.exe/
Information about FireWall.exe
Process Name :BitGuard Personal Firewall
Application: BitGuard Internet Security Suite
Company: DanwareSecurity
Last Update: 2007-11-28 13:10:22
Further information: FireWall.exe is a process from BitGuard Personal Firewall by DanwareSecurity and part of BitGuard Internet Security Suite
I think you must choose what antivirus solution you want to use , i'd choose Avast , as it performs better , and as standalone firewall you can choose : Online Armor , Comodo Firewall ...
... I think that FireWall.exe is the Win Firewall, I didn't installed any BitGuard thing on my system :S
and I didn't know about this thing, no program files entry, no auto-startup entry....
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First of all, try to kill that process and then do an avast update .
Try to find the FireWall.exe in one oh this folders :
Note : it can be hidden , you need to enable to can view hidden and system files !!!
1. c:\windows
2. c:\windows\system32
IMPORTANT : FireWall.exe is not a Windows system file. FireWall.exe is able to record inputs, monitor applications, manipulate other programs.
As you see this is not the process of windows firewall .
Important: Some malware camouflage themselves as FireWall.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the FireWall.exe process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World.
Security Task Manager download link : http://download.cnet.com/Security-Task-Manager/3000-2094_4-10246545.html
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OK, I try it, and....
It's not infected because 2 days ago I ran a scan with avast! and it has been scanned, and nothing malicous found on my system :)
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First of all, try to kill that process and then do an avast update .
Try to find the FireWall.exe in one oh this folders :
Note : it can be hidden , you need to enable to can view hidden and system files !!!
1. c:\windows
2. c:\windows\system32
IMPORTANT : FireWall.exe is not a Windows system file. FireWall.exe is able to record inputs, monitor applications, manipulate other programs.
As you see this is not the process of windows firewall .
Important: Some malware camouflage themselves as FireWall.exe, particularly if they are located in c:\windows or c:\windows\system32 folder. Thus check the FireWall.exe process on your pc whether it is pest. We recommend Security Task Manager for verifying your computer's security. It is one of the Top Download Picks of 2005 of The Washington Post and PC World.
Security Task Manager download link : http://download.cnet.com/Security-Task-Manager/3000-2094_4-10246545.html
Hehe that FireWall.exe is the Ashampoo! Firewall :D
Checked with SIW (thx), and get this info: Title: "GDI+ Window" ...... Location: "C:\Program Files\Ashampoo\Ashampoo FireWall\FireWall.exe" :)
Image:
(http://i68.servimg.com/u/f68/14/18/55/35/firewa10.png)
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LOL , like i said it can be a standalone Firewall file(good news) or a malware file (bad news) , in your case you should be happy that it's the first option :)
Now all is working fine ?
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Now all is working fine ?
Err... we are at the beginning, if I shut down ashampoo and ZoneAlarm avast! cannot update...
Looks like my system doesn't do crazy things... :D
Just avast! can't update, but when I had 4.8 it updated itself, now I can only update on this way:
Start Menu -> Control Panel -> Install / Unistall programs -> Avast! Free Antivirus -> Modify/Delete -> At the setup I select update -> Next -> it downloads the updates -> Finish
But I don't like doing it every day :S
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lol , try to remove all the firewalls that you have installed , and by the way you said before that you doesn't have any other firewall , the only one is windows's default.
In case with Zone Alarm there are problems of ZA with Avast , i'd recommend you to remove both firewalls (and i don't figure out why you installed 2 firewalls) and try then to update , it should work normally then .
If the problems is solved after removing firewalls , you can download this firewalls as they perform great with avast and are very good firewalls :
1. Comodo Firewall (http://www.comodo.com/home/download/download.php?prod=firewall)
2. Online Armor (http://www.online-armor.com/products-online-armor-free.php)
Both of them are free !
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lol , try to remove all the firewalls that you have installed , and by the way you said before that you doesn't have any other firewall , the only one is windows's default.
In case with Zone Alarm there are problems of ZA with Avast , i'd recommend you to remove both firewalls (and i don't figure out why you installed 2 firewalls) and try then to update , it should work normally then .
If the problems is solved after removing firewalls , you can download this firewalls as they perform great with avast and are very good firewalls :
1. Comodo Firewall (http://www.comodo.com/home/download/download.php?prod=firewall)
2. Online Armor (http://www.online-armor.com/products-online-armor-free.php)
Both of them are free !
lol I'm using two firewalls because:
- After the reinstallion of my windows (about 3 years ago :D) who made it, installed ashampoo! on my computer
- About a month ago I downloaded ZoneAlarm because Ashampoo! is not the best
And ZoneAlarm + Avast! = Problem, the update didn't work when I didn't have ZoneAlarm :(
But I try one of these firewalls :) (Or both of them ;D)
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And ZoneAlarm + Avast! = Problem, the update didn't work when I didn't have ZoneAlarm
It's because ashUpd.exe was blocked by Ashampoo firewall .
You need to know that when you have an firewall and ashUpd.exe is trying to update for the first time, the firewall will ask you , if you trust this process or not, and you should press "Allow" to this process , if not it will block this process from connecting to the net .
You shouldn't have more than one firewall installed, because that can lead to big problems , this applyes and to antivirus software .
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you shouldn't have more than one firewall installed, because that can lead to big problems , this applyes and to antivirus software .
OnlineArmor won, so I'm going try that :)
I know and I'm using only avast!
I heard that Malwarebytes Anti-Malware is good with avast! Antivirus
I will not try it, I'm staying at only avast! :)
And a question:
Why does Online Armor setup says on the welcome page of the setup that I need to temporaly disable the Antivirus software with firewalls too? :D (= a very unsafe computer)
Ok I'm going to disable firewalls because I know it's needed, but I will not disable avast!
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And ZoneAlarm + Avast! = Problem, the update didn't work when I didn't have ZoneAlarm
It's because ashUpd.exe was blocked by Ashampoo firewall .
You need to know that when you have an firewall and ashUpd.exe is trying to update for the first time, the firewall will ask you , if you trust this process or not, and you should press "Allow" to this process , if not ot will block this process from connecting to the net .
You shouldn't have more than one firewall installed, because that can lead to big problems , this applyes and to antivirus software .
I know, I have allowed all avast! Processes, like ashUpd.exe in all firewalls (including Win Firewall)
But for some reasons it can't update
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Ashampoo firewall is in the way, even if avast processes are allowed. See this post:
http://forum.avast.com/index.php?topic=56120.msg475063#msg475063
It seems Ashampoo firewall has compatibility problem with avast... :-\
Edit: Typo
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1. First of all , did you unnistalled all previous firewalls ?
2. after unnistallation did the update work (if you will stay for a while with windows firewall nothing will hapen to your PC)
3. if the update process works normally then you could install the Online Armor firewall , if not , don't install any firewall for the moment .
4. in the future please be more precise and honest, because we managed to talk about your problem 2 days , but if you provided from the first posts all info i was talking about , your problem was solved a long time ago . (no offence :) )
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1. First of all , did you unnistalled all previous firewalls ?
2. after unnistallation did the update work (if you will stay for a while with windows firewall nothing will hapen to your PC)
3. if the update process works normally then you could install the Online Armor firewall , if not , don't install any firewall for the moment .
4. in the future please be more precise and honest, because we managed to talk about your problem 2 days , but if you provided from the first posts all info i was talking about , your problem was solved a long time ago . (no offence :) )
1. Under the setup process? No
2. ---
3. ---
4. Sorry, I'm not a brave BOY, I'm only 13, I'm stressed enough ;) (by my Classmates), that's me, now I have installed Online Armor, and didn't switched off the firewalls, now I'm going to restart my system to see what is the Online Armor's protection level, if it is enough, I will uninstall the firewalls, but I have a question what I can't understand:
Why do I need to UNINSTALL my firewalls, and why not enough to DISABLE them? I can't understand, if I shut down all of them, my system looks like that I haven't installed any firewalls ??? or not?
(I know it's hard to help me, sorry again)
EDIT: an idea:
Can this being caused because after the installion of avast! it was REGISTERED??
I wanted to check the registration for some instructions and it says that avast! is already registered
Can it be that the update server rejects avast! because the registration is invalid?
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lol , indeed it's hard to help you because your not listening to the advices i'm telling you to do .
First of all, if i;m telling you to unninstall all the firewalls you need to do so , because i'm experimented in this and know what i'm doing , but you doesn't listen me and continue to do all in your style .
You wrote on the forum , and was looking for help , but tell me , how can i help you if you don't let me do it.
And believe me , Comodo Firewall and Online Armor are the best standalone firewalls on the market , they don't need to be tested by you , and i'm wondering ,how you'll test them ?
All you need to do to can update normally it's to unninstall all your firewalls , you don't need a bunch of them to be secure, it make your PC work like sh*t , and your protection isn't greater as well .
It will be great if you unnistall all and firewalls and avast , and start from the beggining , first , install avast , restart , install Online Armor / Comodo Firewall , restart , Allow ashUpd.exe to connect when firewall is prompting , use your PC in peace .
Don't complicate your life with all this things !!
Can this being caused because after the installion of avast! it was REGISTERED??
I wanted to check the registration for some instructions and it says that avast! is already registered
Can it be that the update server rejects avast! because the registration is invalid?
No it can't be , because you installed it without unninstalling 4.8 and during the installation process it took the license from that one , it's a normal operation then you install v.5 over v. 4.8
And for the final PEACE !
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lol , indeed it's hard to help you because your not listening to the advices i'm telling you to do .
First of all, if i;m telling you to unninstall all the firewalls you need to do so because i'm experimented in this and know what i'm doing , but you doesn't listen me and continue to do all in your style .
You wrote on the forum , and was looking for help , but tell me , how can i help you if you don't let me do it.
And believe me , Comodo Firewall and Online Armor are the best standalone firewalls on the market , they don't need to be tested by you , and i'm wondering ,how you'll test them ?
All you need to do to can update normally it's to unninstall all your firewalls , you don't need a bunch of them to be secure, it make your PC work like sh*t , and your protection isn't greater as well .
It will be great if you unnistall all and firewalls and avast , and start from the beggining , first , install avast , restart , install Online Armor / Comodo Firewall , restart , Allow ashUpd.exe to connect when firewall is prompting , use your PC in peace .
Don't complicate your life with all this things !!
And for the final PEACE !
OK, don't shout at me
And, please answer my questions, because I don't know
Avast! Update DOES NOT work, with no firewalls TOO
I don't uninstall avast! because if you would read the "Network or DNS problem" topic you would understand why...
http://forum.avast.com/index.php?topic=58067.msg490061#msg490061
Scroll up a to the top you can see my first problem, update is the second
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lol , for sure i'm not shouting at you , i'm just telling that if you want help you need to cooperate , what you don't do .
For example : i asked you if you're using a standalone firewall and you said that you're using the default windows one and you don't use any other firewall , but in the end you're writing that you're using and ashampoo and zone alarm , what's that then ?? and there are another things but let's pass over that..
You're telling that it cannot update with all firewalls unninstalled , then do this , but do it step by step please , an please , don't install any firewall , or if you have one and keep it disabled unninstall it , you can keep only windows firewall enabled:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/uninstall-utility) and save it.
2. Download the latest avast! (http://files.avast.com/iavs5x/setup_av_free.exe) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check if it's updating and post the results.
If all is working great you can install the firewall you like the most .
Why do I need to UNINSTALL my firewalls, and why not enough to DISABLE them? I can't understand, if I shut down all of them, my system looks like that I haven't installed any firewalls or not?
- It's because there are firewall's services that are still running .
As about your Exploit problem , avast blocked it, it didn't get to your system .
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lol , for sure i'm not shouting at you , i'm just telling that if you want help you need to cooperate , what you don't do .
For example : i asked you if you're using a standalone firewall and you said that you're using the default windows one and you don't use any other firewall , but in the end you're writing that you're using and ashampoo and zone alarm , what's that then ?? and there are another things but let's pass over that..
You're telling that it cannot update with all firewalls unninstalled , then do this , but do it step by step please , an please , don't install any firewall , or if you have one and keep it disabled unninstall it , you can keep only windows firewall enabled:
1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/uninstall-utility) and save it.
2. Download the latest avast! (http://files.avast.com/iavs5x/setup_av_free.exe) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check if it's updating and post the results.
If all is working great you can install the firewall you like the most .
Why do I need to UNINSTALL my firewalls, and why not enough to DISABLE them? I can't understand, if I shut down all of them, my system looks like that I haven't installed any firewalls or not?
- It's because there are firewall's services that are still running .
As about your Exploit problem , avast blocked it, it didn't get to your system .
OK, avast! blocked that one, but it always trying to get in, so with no protection, nothing blocks it, so it can freely get in on that port, plus I can't download WWDC to close that port :S
But I don't know why is the update more complicated than the 4.8's update. Before installing that, ashampoo! was already on my computer :S
BUT!!! (Please listen to me)
Before uninstalling avast! and my firewalls, can I disable my internet? (The modem is right to me) I hadn't got any problems with disabled internet connection while installing avast!
I WILL do it if it's OK (and for sure, you say OK too)
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Yep ;) , you can disable your internet connection for sure , it's not needed when installing , just be sure that you download all you need before disabling :
avast! Uninstall Utility (http://www.avast.com/uninstall-utility) ;
avast! multilanguage setup (http://files.avast.com/iavs5x/setup_av_free.exe) ;
Online Armor (http://www.online-armor.com/products-online-armor-free.php) .
plus I can't download WWDC to close that port
You can download it HERE (http://en.kioskea.net/remote/download_get.php?ID=291)
Don't forget to unninstall like i said in the previous post ;) , and after each install reboot .
By the way , install first the antivirus, and verify if it updates , if all is ok install the firewall .
:)
Cheers .
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Yep ;) , you can disable your internet connection for sure , it's not needed when installing , just be sure that you download all you need before disabling :
avast! Uninstall Utility (http://www.avast.com/uninstall-utility) ;
avast! multilanguage setup (http://files.avast.com/iavs5x/setup_av_free.exe) ;
Online Armor (http://www.online-armor.com/products-online-armor-free.php) .
plus I can't download WWDC to close that port
You can download it HERE (http://en.kioskea.net/remote/download_get.php?ID=291)
Don't forget to unninstall like i said in the previous post ;) , and after each install reboot .
By the way , install first the antivirus, and verify if it updates , if all is ok install the firewall .
:)
Cheers .
Hi, I have one questions before doing it, what do you mean on 'boot'? Reboot?
This is the only problem, Polonus gave me the WWDC, thank you, I have closed THREE Worm Ports
OK, I have above 5 GB Downloaded data, I will clean it, but I have avast!, Online Armor, and the uninstall utility :)
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yes, it's the same :)
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yes, it's the same :)
OK thank you, now I try to update with these ports closed (I think it will NOT work)
And if not works, I reinstall
Not works, reinstall :D
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Try to do all step by step , without hurry , it's better to do once slowly than many times without effect :)
Post the results here :)
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heh... I have uninstalled Ashampoo! and ZoneAlarm, turned on the internet, run an avast! Update, and: WORKS
See the picture.
BUT: the second picture is interesting because I have closed all the worm ports this packet is coming on TCP Port 445 :'(
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LOL , it's all about firewalls , like i was saying all that time :) .
BUT: the second picture is interesting because I have closed all the worm ports this packet is coming on TCP Port 445 Cry
This is a list from Network Monitoring of Online Armor ? I don't see anything strange here , it seems that a a connection was dropped because of rules interdicitons , but that is the way a firewall works .
Anyway , if Avast updates and is working like it should there is no need to dig deeper, because there will allways be moments like this.
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LOL , it's all about firewalls , like i was saying all that time :) .
BUT: the second picture is interesting because I have closed all the worm ports this packet is coming on TCP Port 445 Cry
This is a list from Network Monitoring of Online Armor ? I don't see anything strange here , it seems that a a connection was dropped because of rules interdicitons , but that is the way a firewall works .
Anyway , if Avast updates and is working like it should there is no need to dig deeper, because there will allways be moments like this.
I'm speaking about that I have closed all the worm doors including the 445 RPC locator, but this is coming on this.
And yes it's the Online Armor's network monitoring.
The best that avast! Updates and works, but can you help me in this topic?:
http://forum.avast.com/index.php?topic=58067.msg491509#new
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Un-Install, Clean Registry with a CCleaner(Cookie remover and Registry Cleaner FREE!) then install again and try.
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Un-Install, Clean Registry with a CCleaner(Cookie remover and Registry Cleaner FREE!) then install again and try.
???
What I need to uninstall?