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Other => General Topics => Topic started by: Rockem1980 on April 02, 2010, 09:01:09 AM

Title: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 09:01:09 AM

I just upgraded to internet security. But when it says to restart my computer. I do  and i have to restore it.  Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   a
  BCP1:   0000000000000000
  BCP2:   0000000000000002
  BCP3:   0000000000000001
  BCP4:   FFFFF80002ACCA13
  OS Version:   6_1_7600
  Service Pack:   0_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\040210-20997-01.dmp
  C:\Windows\Temp\WER-28142-0.sysdata.xml

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 09:05:48 AM

I suggest you download the Internet Security Installer rather than upgrading a free version. Download it here (http://download.cnet.com/Avast-Internet-Security/3000-18510_4-75095376.html)

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 09:10:27 AM

I just pay for 1 tonight. I have the license key and when i do that it says to restart my pc. And thats when i have to restore it. Saying windows has recovered from a problem.

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 09:16:33 AM

Have you tried installing using the IS installer (not the Free version installer)?

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 09:22:30 AM

No,is that the 1 on cnet.  I have the free trail version for  30 days . And tonight i bought avast internet security.  In the emails i got i downloaded  the stuff but comes up you are trying to download a old version of what you have.  Am just really lost here :-\

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 09:27:54 AM

So you mean you inserted your license key on a Free version of avast? I'm having the same problems when upgrading a Free edition to an Internet Security.

It would be better if you install Internet Security directly. Link to avast! IS here (http://download.cnet.com/Avast-Internet-Security/3000-18510_4-75095376.html)

Title: Re: Installing Avast 5 internet security
Post by: bong2x on April 02, 2010, 09:33:55 AM

 ::) your free trial is pro?  ::)

Quote

 BCP4:   FFFFF80002ACCA13

double function-creating another folder with the same function make your system confused

did you try disable anything including defense module and disconnect to internet before upgrading to IAS?

if you did not disable anything before upgrading, all avast function will be doubled and creating overdamping

Try fist cold boot for 3min

if not effected then uninstalled and install fresh IAS


Regards!!

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 09:37:44 AM

I did what you said to do. Now everthing thing is gone?  Not able to find my key either even in my  email. Not able to locate it? It says to find a file to open it. Idk if i was pro so am i out 32 bucks now?

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 09:41:07 AM

Now, as he mentioned, uninstall your current avast then download and install the Internet Security installer. Link to avast! IS here (http://download.cnet.com/Avast-Internet-Security/3000-18510_4-75095376.html).

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 09:47:08 AM

I click on step two to get my key and adobe cannot locate it saying it mayhave been damage?

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 09:48:28 AM

Huh? Why Adobe?

Add: Are you getting a new license key? You don't have to, just use the .avastlic file given to you yesterday when you bought Internet Security.

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:00:19 AM

I need adobe to open it.  And the avast icon was there. Then i uninstall everthing. Installed avast again. Looked for the key and the icon changed to a adobe icon on the file. Put that in  restart my pc logged back in and it said welcome to Avast  and is asking me to select the appropirate firewall mode for the new network.  There is home, work, public which 1 ? Also my action center is saying my avast is out of date its 5.0.462

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:09:25 AM

Seems like its working better now. :)

Select Home. Now, for the license, double click the orange ball. Then click Maintenance > Registration. From the right side, click Insert avast! PRO antivirus / Internet Security License File. Locate and select the license file then click Open. You'll receive a confirmation message if it works.

Quote

Also my action center is saying my avast is out of date its 5.0.462

Don't worry avast will update itself.

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:14:33 AM

Were is the orange ball i click?

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:15:48 AM

On the lower right side of the screen. The one that rotates. :)

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:19:38 AM

Dont see it on here.

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:23:08 AM

Then, try double clicking avast! Internet Security icon from your desktop

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:32:39 AM

Dont see Maintenance > Registration maybe i dont have pro? In the Maintenance it shows update subscription virus chest and abot avast thats it no  Registration .

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:34:56 AM

Just look around the left side of avast!'s screen. It would be something like the image below. (Click it to enlarge)

Click Maintenance then click Registration

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:41:41 AM

Were it shows  Registration  on yours it shows Subscription on mine. And for  Subscription  information  it says insert license file. I know am being a pain not trying to be sorry.

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:42:51 AM

It's ok. Choose insert license file. :)

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:44:15 AM

K i did so thats all now?

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:45:51 AM

Congratulations, we hope the product serves you well.

Belated welcome to the forums. :)

Title: Re: Installing Avast 5 internet security
Post by: Rockem1980 on April 02, 2010, 10:48:53 AM

Ty .: L' arc :.  I owe you big time thxs again for your time  means alot to me ;)

Title: Re: Installing Avast 5 internet security
Post by: Zyndstoff (aka Steven Gail) on April 02, 2010, 10:52:50 AM

Single Click for the UI...  ;D

Title: Re: Installing Avast 5 internet security
Post by: .: L' arc :. on April 02, 2010, 10:54:17 AM

Quote from: Zyndstoff on April 02, 2010, 10:52:50 AM

Single Click for the UI...  ;D

Didn't notice it, thanks.