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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jcbcamacho on April 05, 2010, 06:23:26 AM

Title: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: jcbcamacho on April 05, 2010, 06:23:26 AM
I bought this Avast anti-virus a month ago and since then I had to use only my computer at work.
This product was so terrible that I had to re-install ALL MY PROGRAMS including the operating system.
Lost most of my files. TERRIBLE.
NOW I JUST WANT A REFUND BUT AM ALSO UNABLE.
CAN ANYONE TELL ME HOW I CAN CLAIM IT?

Thanks,
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Mongol on April 05, 2010, 06:51:07 AM
Did you check the main avast homepage? They should have a customer support area where you can email them...
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Marc57 on April 05, 2010, 07:04:29 AM
sales@avast.com


(+420) 274 005 777

If your calling Alwil you'll be calling Prague, Czech Republic

Here's their time .

http://www.timeanddate.com/worldclock/city.html?n=204
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: RejZoR on April 05, 2010, 09:05:08 AM
May i ask what exactly was the cause for you to lose all the data? And what exactly makes you think it was avast!'s fault?
I mean, did it make a false positive on a system file, did it detect virus in almost all your files (if yes, what was the name of the virus?) or did it cause an infinite blue screens of death? Maybe something else? I'd just like to hear what was the reason for your extremely bad experience with avast!. Thanks.

As for the refund, it's best to submit a ticket here:
http://support.avast.com/

Or contacting them directly by mail at sales@avast.com
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Quadcore on April 05, 2010, 09:24:49 AM
May i ask what exactly was the cause for you to lose all the data? And what exactly makes you think it was avast!'s fault?
I mean, did it make a false positive on a system file, did it detect virus in almost all your files (if yes, what was the name of the virus?) or did it cause an infinite blue screens of death? Maybe something else? I'd just like to hear what was the reason for your extremely bad experience with avast!. Thanks.

As for the refund, it's best to submit a ticket here:
http://support.avast.com/

Or contacting them directly by mail at sales@avast.com

I think this guy just hates Avast, read his other posts.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: CharleyO on April 05, 2010, 09:26:37 AM
***

jcbcamacho -

Did you come here and ask for help before taking the steps you did in your above post?


***
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: bong2x on April 05, 2010, 11:01:36 AM
Quote
I think this guy just hates Avast, read his other posts.

As you can see help is too late here

he already format his computer

look at his post.

this is the effect of final installation without knowing what is the product first.

even he installed other security software it will also happen like this.

because if his/her computer is infected with a rootkit, it will hide the real file and replace it with an exe folder. this can be cured by folder option show hidden file. but if the computer is hijacked he cannot use the folder option.

or

after installing he suffer from loop reboot cause also of rootkit that hide the system at start-up is not present because it is hidden, cannot find the file, etc.

and his decision is final to get refund.

Regards!!!

Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: logos on April 05, 2010, 11:15:06 AM
the guy would have posted the same sort of stuff on any other forum after acquiring any other software. Not worth bothering...
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: lukor on April 05, 2010, 12:56:29 PM
There should be no problem with a refund, just send an email to sales@avast.com, or call in CET working hours.
Lukas.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: VernaS on September 02, 2010, 01:17:46 AM
I want my money back... I had the trial and the notices flashed that I needed ... INTERNET SECURITY...   I got the 2 yr .. plan... installed it .. and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY....  on installation.... 
 
I HAD INTERNET SECURITY.. and was told to buy another one by your program .. AVAST... please refund my money..  It will not run on my computer... my . INTERNET SECURITY will not let it.

I CALLED THE SUPPORT LINE... i WAS GIVEN A WEB SITE FOR REFUND... THAT DID NOT WORK

tinyurl/avastrefund.com

I sent the email above.. I am STEAMED.. I can hardly write. and I have two programs not functioning and loading data ..... from a data interefence... send recieve.. ... since using the trial 30 free ware   AVAST... INDEED  avast.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Gargamel360 on September 02, 2010, 01:41:24 AM
I want my money back... I had the trial and the notices flashed that I needed ... INTERNET SECURITY...   I got the 2 yr .. plan... installed it .. and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY....  on installation.... 
 
I HAD INTERNET SECURITY.. and was told to buy another one by your program .. AVAST... please refund my money..  It will not run on my computer... my . INTERNET SECURITY will not let it.

I CALLED THE SUPPORT LINE... i WAS GIVEN A WEB SITE FOR REFUND... THAT DID NOT WORK

tinyurl/avastrefund.com

I sent the email above.. I am STEAMED.. I can hardly write. and I have two programs not functioning and loading data ..... from a data interefence... send recieve.. ... since using the trial 30 free ware   AVAST... INDEED  avast.
RAGE ;D ;D

Pardon my amusement at your anger, you simply remind me of myself.
The instructions and email address above should lead you to a refund.
In the future, I would ALWAYS do the trial before you buy.

But people here could try and help get it working for you also, if you find some hidden reserve of patience. :)
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: jadinolf on September 02, 2010, 03:20:43 AM
How come it runs so beautifully on almost all of our computers (I have 5) and then we have the others....... ???
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: marc-d-l on September 02, 2010, 05:54:08 AM
LOL  ;D
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Pondus on September 02, 2010, 07:33:54 AM
Quote
and my .. INTERNET SECURITY .. turned off the AVAST INTERNET SECURITY.
does this mean you have more that one AV running on your computer ?
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Rednose on September 02, 2010, 08:56:39 AM
As I understand it he had already a complete Internet Security Suite plus Avast Free running :o And than he tried to install Avast Internet Security too ;D

Greetz, Red.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: logos on September 02, 2010, 10:41:12 AM
I think the guy's got a rogue on board (what he calls Internet Security) that doesn't allow Avast to run ;D
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: Pondus on September 02, 2010, 10:56:18 AM
I think the guy's got a rogue on board (what he calls Internet Security) that doesn't allow Avast to run ;D
yepp, that is what is suspect, or not removed earlier installed AV
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: VitaChick on April 23, 2013, 04:32:26 PM
Refunds seem do not exsist from Avast...Purchased Advast Premier Total support. Product not compatible with my
Win XP....Requested money back... What a runaround...Was finally refused....


Very poor support for their product.....Do not recommend the product at all.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: DavidR on April 23, 2013, 05:22:44 PM
Refunds seem do not exsist from Avast...Purchased Advast Premier Total support. Product not compatible with my
Win XP....Requested money back... What a runaround...Was finally refused....


Very poor support for their product.....Do not recommend the product at all.

If you really want help stick to your original topic, http://forum.avast.com/index.php?topic=122008.0 (http://forum.avast.com/index.php?topic=122008.0), rather than posting in every topic.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: RejZoR on April 23, 2013, 05:39:18 PM
I bought this Avast anti-virus a month ago and since then I had to use only my computer at work.
This product was so terrible that I had to re-install ALL MY PROGRAMS including the operating system.
Lost most of my files. TERRIBLE.
NOW I JUST WANT A REFUND BUT AM ALSO UNABLE.
CAN ANYONE TELL ME HOW I CAN CLAIM IT?

Thanks,

Sorry, but you're talking only rubbish. What is it? Terrible or you lost all your files? You lost them how? They don't just magically disappear or get deleted by avast! for no reason. And especially not on a large scale like you're saying...
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: DavidR on April 23, 2013, 05:44:54 PM
@ RejZoR,
You have just responded to a post over 3 years old, you might want to delete your reply.
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: RejZoR on April 23, 2013, 06:00:50 PM
Didn't even notice it. Who revived a 3 years old thread in the first place!?
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: bobo1 on April 23, 2013, 06:11:26 PM
The motto is always save your inportant files onto a separate hard drive ie photos or burn them onto a cd and you will never will get destroyed with a computer failure with malware or virus
Title: Re: HOW CAN A GET A REFUND FOR A TERRIBLE PRODUCT? AVAST ANTI-VIRUS.
Post by: DavidR on April 23, 2013, 09:07:56 PM
Didn't even notice it. Who revived a 3 years old thread in the first place!?

Well VitaChick, who has been venting her anger in several topics, yet not positively asking for help.