Avast WEBforum
Other => General Topics => Topic started by: ynot412 on July 09, 2004, 11:54:32 AM
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I am having problems with incredimail sending short vidio clips as an attachment . I am using windows 98 SE. my b/band provider suggested I turn off the anti-virus when sending the emails, I tried this it worked once, now it gets to about 44% the the error socket 317 comes up. I do not know what this erro means, and have no idea of where to start to fix it, any assistance would be appreciated, also I am not sure if this is the correct area for this problem...PS this problem of not being able to send the attachments has just started a couple of weeks ago.
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If you disable avast! providers from the 'a' blue icon would you be able to send the emails?
If you set avast! to 'not' scan Outbound Mail. Run Mail Protection Wizard and configure 'manually' the account to not be scanned by avast. Would you be able to send the email?
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I have just tried both your options, but neither of them worked. the first one got me to 95% then Socket error 317 came up, the second trial only got me to 10% before the Socket error 317 came up........I do not think the problem is in Avast, I have been using Avast for a while now and this problem has only just arrived in the last couple of weeks, unless an update to Avast has caused it. As stated before I do not know the meaning of Socket error 317. Thanks for you help, any other ideas would be appreciated...Tony W
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I know it's stupid (I hate numbered error codes >:( :()
But here: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/extended_error_information_detection_locations.asp
you can find this crazy message:
Extended Error Information Detection Locations
The following table lists the Extended Error Information detection locations for Windows XP.
Code: 317
Name: WSOpen80
Description and parameters: RPC called ConnectEx but it failed. The error is the original Winsock error code.
Sorry I cannot found more... :'(
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ynot412
Here's the whole URL so u can just click on it.
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/extended_error_information_detection_locations.asp (http://msdn.microsoft.com/library/default.asp?url=/library/en-us/rpc/rpc/extended_error_information_detection_locations.asp)
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Bob, when I tried to get the url up; it gave me the 317 error again, but after a couple of crashes etc, I managed to find the list of errors, thanks for that info, now what I need to know is what do I need to do to correct this problem, can I run Windows 98 SE over the top of the copy I am using now to pick out the file or whatever is needed, or is there some other way to do it? Sorry to be such a pain, but I am lost in the wilderness. Thanks Tony W
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Technical,
Do you think re-installing will work? XP has a repair but I know it's not avail. in 98SE???? ???
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I think it will be better thing to do now. 8)
Installing over won't lose your data and configuration.
You will need to apply the windows updates (maybe office updates too) again.
I tried again but cannot found anything interesting about that 317 error. :'(
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I will run the windows 98 Se again today. thank you both for your quick and helpfull replies. I will also keep you informed of the result. again I thank you Tony W (Bundaberg.Qld. Australia)
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I have re-installed Windows 98 SE, then tried to send an email, the result was 1% then error 317, I then turned off the "Avast" and tried to send the same email again, it went to 35% then error 317.....It would seem to me that I have big problems, and I do not think that Avast is the main concern, as noted in my first post, the test email was sent and received after much sending (trying to send) etc. I tried to get assistance from the Windows Web Site today, but no luck there, I will try another avenue on Monday, in the morning (our time)...Thanks again for your assistance, it was much appreciated..."Good luck" to both of you....Tony Walker
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ynot412
After the re-install did you fully update windows at the update site???
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In the process of updating now, have done the first 6 hours, still more to go as 98 SE is an old program, if this goes on much longer I will probably go to XP, I did not really want to change just yet, I intended to get rid of this old kerosene computer next year, but I may have to do it now, still I will try and fix things for a while longer, maybe one of the updates may have the answer. I'll keep you posted.
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I have completed all the updates (Nearly 40), feel that updates should not have really been needed, as nothing was deleted, only the program run over the top of the previous copy, anyway, sometimes the E mail goes and sometimes we get to 19%.....57% ....or 83%, then error 317 shows up. other times the mail will be sent at 100%, it was suggested that I try Zip the attachment, this made no difference, still the same results, sometimes it went and other times it failed. so I don't know what the answer is, thanks for your assistance and thoughts....Tony W
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I have completed all the updates (Nearly 40)...
Then error 317 shows up...
Man, won't it be a hardware problem? I mean, a driver that is not good with Windows 98?
If you search google, you could find something interesting for 'Winsock' ... ::)
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Will try google, thanks, :'( ???....the next step is a new system 8) (XP) perhaps???????
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ynot, maybe we talk about this earlier but, did you try to re-install Windows 98 over your already installed version? You will loose windows updates but the majority of the times you get socket errors corrected...
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Yes I did re-install over the top of windows 98 and then downloaded and installed all the updates, however I still have the 317 problem, it seems the re-install did not really fix the problem.
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Ynot, will we give up?
Did you try to use another ISP? Another modem/phone line?
I cannot figure out another scape way... Maybe, as you wrote, XP ::)
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I appreciate your assistance, and I have just about come to the end of my tether with this problem, I have asked my ISP about the problem, they are of no help, and are very casual with their replies, ( Do not think they know where to start with this problem), also I have contacted a respected computer guru here in Australia, but he is very busy and I expect it will be some time before he gets to my problem, anyway if this fails, XP seems to be the go. once again thank you both for the time you have spent on this, regards to Technical & Bob3160.
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I just feel bad that you didn't find an answer and would like tou find out if you ever do.
Thanks
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I just feel bad that you didn't find an answer and would like tou find out if you ever do.
Thanks
Me too... It's disapointing when we lose :-\ :'(
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Have found another user with the same problem in another forum, he has supplied a couple of ideas, but at this stage none have worked, I will report back to you when I come up with an answer, I really appreciate your efforts in trying to help me. thank you both. Tony Walker Bundberg QLD Australia.
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Don't give up peoples. I will read everything posted sofar. I think, after having a quick look, I already have some ideas..... Will be back on it soon
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Ok, let's analyze what has happened sofar and draw some conclusions.
F=Fact
C=Conclusion
F- At a point everything worked.
F- I've seen 98se, Incredimail and Avast working on several systems without problems
C- So it is not the applications
F- "Bob, when I tried to get the url up; it gave me the 317 error again, but after a couple of crashes etc, I managed to find the list of errors"
C- So you not only have problems with the mail
F- You did a repair install of the OS
F- It didn't solved the problem
C- So either the problem lies deeper in the software (OS) or is hardware related
F- "the next step is a new system (XP) perhaps???????"
C- Do you always buy a new car just because the one you have won't start?
Ok, here we go:
1) What did you change (settings/progs) just before it started?
2) What happens if you try to send mail with Outlook (express)? (I think it doesn't work)
3) Does FTP work?
4) Did you install latest drivers for ALL devices?
5) Did you try another network card/modem?
6) Did you try a clean installation of 98se?
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Update on proceedings....I have re-installed windows 98, Incredimail,repaired IE6, Installed Outlook Express, tried to repair system with Winsocfix. etc.
Have found that Outlook express works like a charm, it would seem to me that the problem rests with Incredimail, as the people at Incredimail will not reply to me, I will use Outlook Express.
As for the "Car will Not start", this old kerosene computer will do until I get a new one soon, the motherboard is so lold it is a grandmother and will not accept any more RAM etc to run XP.
Thanks for your efforts in trying to solve my problem, I use google to find an answer, but could not get much help there either, so if anyone else has the same trouble, I am unable to assist them, except try Outlook Express. Thanks again....Tony Walker.