Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ringfinger on July 09, 2004, 08:33:49 PM
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I use Avast free edition. How come it won't scan my mail now? I had problems last month with software changing POP servers from mail.adelphia.blah blah blah to IP addresses. I think it was Avast scanning something somehow. I am not sure.
Got that fixed, but it seems that it is not scanning my e-mail anymore. I used to get this little pop-up in the lower right corner saying what it was doing, now I don't. Can anyone that uses this software help? Please?
When the POp server and SMTP server were set to an IP address, I was asked for a password all the time and the username was all screwed up. Bottom line, it now says it is waiting for a process to begin when I look at the settings in the software. It is as if Outlook has not began according to Avast even though I am reading my mail. The settings are set to scan inbound mail in Outlook.
Please help.
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Ringfinger, wellcome.
The best you can do now is:
a) if you use Outlook Express:
1. Close all your email programs
2. Run Mail Protection Wizard (see Start Menu > All Programs > avast! antivirus)
3. Remove all protection
4. Run Mail Protection Wizard again and choose 'All accounts' protection even in the future.
5. Configure avast to scan both Inbound and Outbound Mail
You can add a note into the email messages and see an icon on the system tray
6. Open OE and see what you get
7. If you not succeed, ctrl+alt+del and see if there is a file called ashMaiSv.exe running.
Let us know...
b) if you use MS Outlook
Just configure avast! pluggin to run (Outllook/Exchange provider)
Hope you'll be a happy avast! user like us! ;)
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I use Avast free edition. How come it won't scan my mail now? I had problems last month with software changing POP servers from mail.adelphia.blah blah blah to IP addresses. I think it was Avast scanning something somehow. I am not sure.
Got that fixed, but it seems that it is not scanning my e-mail anymore. I used to get this little pop-up in the lower right corner saying what it was doing, now I don't. Can anyone that uses this software help? Please?
When the POp server and SMTP server were set to an IP address, I was asked for a password all the time and the username was all screwed up. Bottom line, it now says it is waiting for a process to begin when I look at the settings in the software. It is as if Outlook has not began according to Avast even though I am reading my mail. The settings are set to scan inbound mail in Outlook.
Please help.
Actually, noyhing was screwed up like you said... avast! must change your incoming and outgoing server names in order to protect your computer. How do you think avast! mail protection would work if you don't let it do it's job ? Actually, you screwed up your settings when you changed everything avast! mail protection wizard set as it should be in the first place...
Just run avast! mail protection wizard again and let it do what needs to be done... don't forget to close Outlook Express before you start mail protection wizard...
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Btw, this screenshot should show you how exactly settings should look for each account you have... of course, for every single account you most likely have different login name, but that's the form like it should look like... try to use your logic, and it will be very easy to convert that login name into each account's original login names...
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Can I just add that it is important that you reset your incomming mail, outgoing mail & account name to their original settings, you must do this first before closing Outlook Express and following Technical's instructions.
I say this because as you have already run the Mail Protection Wizard once it may have changed these settings, so the Wizard will start the wrong information and not work...... happened to me!
Still not sure?
1. Incomming mail (pop3) & Outgoing mail (SMTP), reset these to the mail settings provided by your ISP.
2. Make sure that you remove any text to the right of # sign in your account name and also remove the # sign.
3. Follow Technical's instructions from (a)
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I've just been reading a review of Avast!:
"Very bad point: when you get the inbound mail scanning settings set up with pop and smtp servers showing 127.0.0.1 and the username showing username#pop.isp.com this does not hold. When you reboot your pc it will have returned to pop.isp.com in the pop server and 127.0.0.1 in the smtp server meaning your inbound mail is not being scanned. We had 10 attempts at this manually setting it up and through the mail protection wizard. a definite bug in the program and, as most viruses come in via email a serious one."
http://www.reviewcentre.com/review122590.html (http://www.reviewcentre.com/review122590.html)
Is this the same issue?
Has anyone using The Bat! v2 email with Avast! antivirus had any problems?
TIA
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When you reboot your pc it will have returned to pop.isp.com in the pop server and 127.0.0.1 in the smtp server meaning your inbound mail is not being scanned.
Wrong. Bad installation, configuration or anything else.
avast! Mail scanning is persistent after boot and works.
User fault.
Has anyone using The Bat! v2 email with Avast! antivirus had any problems?
The Bat! has a special avast! pluggin to work properly.
It does not use Internet Mail provider. ;)
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Thanks for the info Technical.
Do you know the name of the plugin for The Bat!? I've just checked the Ritlabs website can't find any reference...
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The plugin is into avast! installation:
Control Panel > Add/remove > avast antivirus > Change/Remove
Choose 'Change' option on the pop-up window
Check the plugin there...
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I think you have that plug in as option when you first install avast! You just have to choose it to be installed...
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Okay, used the wizard and it works fine now. I don't have scan outbound mail checked, but it seems to be doing it. Does this make sense?
I think what the problem was that instead of the account username saying xxx#mail.adelphia.net, it somehow got changed to xxx#mail.adelphia.net#blah blah blah, so that was something that happened that is fixed now.
So, should I check the box scan outbound messages or not?
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Can I just add that it is important that you reset your incomming mail, outgoing mail & account name to their original settings, you must do this first before closing Outlook Express and following Technical's instructions.
I say this because as you have already run the Mail Protection Wizard once it may have changed these settings, so the Wizard will start the wrong information and not work...... happened to me!
Still not sure?
1. Incomming mail (pop3) & Outgoing mail (SMTP), reset these to the mail settings provided by your ISP.
2. Make sure that you remove any text to the right of # sign in your account name and also remove the # sign.
3. Follow Technical's instructions from (a)
Why should anyone bother with that, when they have avast! mail protection wizard ? Just run it and choose AUTOMATICALLY REMOVE PROTECTION FROM ALL MY ACCOUNTS. It will do everything automatically, without messing anything up. After that, you can go from the scratch and protect all your accounts without any problem... works best !
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Now wait a minute, quick question. Is the internet mail tab the one protecting outlook express, or is in the Outlook/Exchange tab? Because the Outlook/Exchange tab says that it is waiting for a subsystem to start, so I imagine that means it is for the full blown Outlook, which I don't have.
The Internet mail tab shows that it is the one scanning my inbound and outbound mail through Outlook Express. Am I right?
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Internet mail is for Outlook Express, not for MS Outlook... 2 totally different things...
Outlook/Exchange is for MS Outlook. It says in it's name... EXCHANGE.. it uses Exchange servers... If you don't use Outlook, just terminate that provider...
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Now wait a minute, quick question. Is the internet mail tab the one protecting outlook express, or is in the Outlook/Exchange tab? Because the Outlook/Exchange tab says that it is waiting for a subsystem to start, so I imagine that means it is for the full blown Outlook, which I don't have.
The Internet mail tab shows that it is the one scanning my inbound and outbound mail through Outlook Express. Am I right?
Right.
Internet Mail provider = Outlook Express
Outlook/Exchange plugin (waiting for subsystem to start) = MS Outlook (full Outlook, not Express)
Edit: Sasha was fast ;D
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No matter who is faster, most important thing is to help this guy... girl... whatever, hehe... It says male in profile, and female in picture... maybe both ? Hehe... joke
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Iam a he, I just liked Claudia's picture. Thanks a lot for the help. I am up and running now!!
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Oh, and you all are quick. I am very happy with this forum.
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Why should anyone bother with that, when they have avast! mail protection wizard ? Just run it and choose AUTOMATICALLY REMOVE PROTECTION FROM ALL MY ACCOUNTS. It will do everything automatically, without messing anything up. After that, you can go from the scratch and protect all your accounts without any problem... works best !
Maybe I missed the point, but I thought the email accounts had been changed ..... if you just change the POP3 and SMTP settings without first using the mail protection uninstall wizard ..... running the mail protection wizard adds an extra # and text in the username field.
ie beaky#mail.btopenworld.com#pop3.virgin.net
Once in this situation I don't believe that the mail uninstall wizard will restore the orginal user name it will just remove the right hand # and the text to the right.
I thought that this could be the source of the problem, as this is exactly what I did when I changed my ISP.
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I just tried what you said... I started my avast! mail protection wizard three times in a roll... nothing happened as you mentioned. I never saw anything like that...
beaky#mail.btopenworld.com#pop3.virgin.net
Of course if you changed something manualy without avast! assistance, then avast! mail protection wizards wouldn't know what are your original settings... it's not like it is artificial inteligence program or something... It just restores data that you previously left in those fields.
If you go and remove protection from all your accounts, it should just clean all fields to original state...
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From the example given, it seems that you changed ISPs and when you ran the wizard, you added a bit too much.
All Avast MPW did was then modify what was already set into the mail client with beaky#mail.btopenworld.com
beaky,
In this case, a manual configuration is usually what is needed. The appersand (#) is appended to the email address so that Avast recognizes the difference in configuration. It will also change the servers to 127.0.0.1 (local computer) so that all email will be directed to itself for scanning.
These types of errors are not uncommon and easily corrected.
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I just tried what you said... I started my avast! mail protection wizard three times in a roll... nothing happened as you mentioned. I never saw anything like that...
Okay, I will tell you how I managed to do it!
I signed up to my new email account, but kept my user name the same. So without thinking about it too much, I changed the POP3 and SMTP settings in Outlook Express to my new ISP but did not alter anything in the Account Name Field. (I should have removed the #mail.btopenworld.com from the name)
Then I closed Outlook Express and ran the Email Protection Wizard to protect my email account. When I tried to send an email, Outlook Express would not work and I had the same prompt screen as Ringfinger did in his orginal post.
My problem was the Email Protection Wizard had correctly altered the POP3 & SMTP settings to 127,0,0,1 but in my Account Name Field I now had the extra # new mail account. (#mail.btopenworld.com#virgin.net) My new ISP mail details had been added to the old ISP mail details, so obviously my email did not work.
Removing the protection from my account using the wizard did not restore the account either, don't forget originally I did not changed anything in the Account Name Field.
Why did I not use the email protection wizard to restore the accounts in the fiirst place? Good question probably because I didn't know enough about how the wizard worked at the time!
All this happened eighteen months ago, the problem was caused by me, I have had no problems since, all my orginal post was trying to do was help to stop a newbie making the same mistake so please give me a break!
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Give you a break ? For what ? Who said anything that you did something wrong ? We just tried to help with that problem... no need to feel annoyed by our posts. ::) We all are here to try to help each other, so we tried...
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Sorry, I am not annoyed, it's getting late here and its been a long day :)
I don't have a problem, I know how it happened and who caused it me! Out of interest, I have just tried the same again and got the same result.
You are quite right used correctly the Mail Wizard works perfectly, unfortunately some people like me manage to defeat the best of programs, usually through our ignorance of how such things work!
Well I am off to bed now, speak to you again tomorrow ;)
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No problem Beaky. I completely understand what you meant by your first post. You just tried to help because you had same problem before...
I'm glad everything is oK now.
Have a good night my friend !
Cheers !