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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Sophisticated on April 15, 2010, 05:40:09 PM

Title: [SOLVED]Unable to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 05:40:09 PM
When I uncheck enable self-defense and close and reopen it is always checked again.

avast select folder scan also jump to scan other folder that i doesn't selected it to scan.

ranning on windows 7 64x and avast 5 internet security version 5.0.507
Title: Re: How to disable Avast! self defense module?
Post by: logos on April 15, 2010, 05:50:04 PM
already posted >>> by you http://forum.avast.com/index.php?topic=58151.msg490043#msg490043
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 05:52:38 PM
yup but no one is helping me  :'( i even tried to send a ticket through avast support but no reply at all.I don't even know if its happening to me or some other people is having these issue too.
Title: Re: How to disable Avast! self defense module?
Post by: logos on April 15, 2010, 05:57:01 PM
I've seen someone else posted about the same problem in the main 5.0.507 thread...there may be a problem after the upgrade from 5.0.462 for the free version. Can you change other settings than the self-defense module?
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 06:03:57 PM
I could uncheck "enable rootkit scan on system startup" and all other setting under troubleshooting except avast! self-defense module always become checked when i reopen.

this happen to me on version 5.0.462 & 5.0.507 avast internet security as stated on the older thread.


my friend is using windows 7 32bit with avast 5 internet security ver 5.0.462 is able to uncheck it. so maybe it got to do with the 64x edition?
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 07:07:01 PM
 ???Any help/information from the dev team will be much appreciated.
Title: Re: How to disable Avast! self defense module?
Post by: DavidR on April 15, 2010, 07:41:58 PM
Are you using an account with administrator privileges ?
Whilst I don't know if this is required, but it may be an issue.

Why is it that you need to disable the avast self-defence module ?
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 07:56:57 PM
I have tried to ran avast 5 internet security as adminstrator, but its still unable to uncheck the self defense module.

I am trying to reinstall my avast internet security as everytime i use avast select folder scan it will jump to scan the folder that i never selected,i though there is something wrong with my installation.But i was unable to uninstall avast with and error " user canceled the installation". so i tried to disable the self defense module and i wasn't able to uncheck it.


(i.e)I Selected "My Documents" folder(C:\Users\Users\Documents) to scan under "Avast Select Folder Scan".During the scan around 20% it suddenly jump to scan (C:\Users\Users\Documents\My Music) which is in another location that i never select nor the link is valid as my documents folder dun contain my music folder in it. :o


thanks for the reply from logos and DavidR.
Title: Re: How to disable Avast! self defense module?
Post by: DavidR on April 15, 2010, 08:45:57 PM
Then boot into safe mode where avast doesn't run by default (the purpose of safe mode) and as such neither does the self-defence module.

You should be able to reinstall through add remove programs even in normal mode without having to disable the self-defence module.

It would probably be best to do a clean reinstall:
Download the latest version of avast, AIS 5.0.507 and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
Download the avast! Uninstall Utility, aswClear5.exe find it here (http://www.avast.com/uninstall-utility) and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 08:58:44 PM
oh thanks alot for the information.

so avast! self defense module unable to uncheck is normal?not and issue?But my friend is using windows 7 32bit ,avast internet security 5 he was able to uncheck it. ??? ::)
Title: Re: How to disable Avast! self defense module?
Post by: logos on April 15, 2010, 09:00:42 PM
no, it's only normal in safe mode where no setting can be changed.
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 09:41:53 PM
its not normal?then its a bug?or my computer is having some conflict with the avast internet security? :o

but seems like i am the only one having this issue.you guys is able to uncheck it? ???
Title: Re: How to disable Avast! self defense module?
Post by: logos on April 15, 2010, 10:11:19 PM
noooooooooooooo  ;D you're not the only one ;D someone else mentioned that bug in another thread today ;)
Title: Re: How to disable Avast! self defense module?
Post by: DavidR on April 15, 2010, 10:12:19 PM
its not normal?then its a bug?or my computer is having some conflict with the avast internet security? :o

but seems like i am the only one having this issue.you guys is able to uncheck it? ???

Your intention was to disable the self-defence to be able to reinstall.

Then do as has been suggested in my post, Reply #8 above, a clean reinstall following the instructions, as things aren't working as they should.
Title: Re: How to disable Avast! self defense module?
Post by: logos on April 15, 2010, 10:13:31 PM
http://forum.avast.com/index.php?topic=58539.msg493614#msg493614
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 15, 2010, 10:43:48 PM
Yup i followed your instructions and do a clean installation..

but after the clean reinstallation the avast select folder scan still jump to scan  (C:\Users\Users\Documents\My Music)  even though i select it to scan only (C:\Users\Users\Documents) whereby this folder DON'T contain any subfolder named "My Music" in it. :'(

i know i am disabling the self defense module just to install, but i am also hope they could fix it or something.
Title: Re: How to disable Avast! self defense module?
Post by: igor on April 15, 2010, 10:50:25 PM
avast select folder scan still jump to scan  (C:\Users\Users\Documents\My Music)  even though i select it to scan only (C:\Users\Users\Documents) whereby this folder DON'T contain any subfolder named "My Music" in it. :'(

Highly unlikely - you probably just don't see the folder for some reason.
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 16, 2010, 11:11:41 AM
i have tried to enter the link (C:\Users\Users\Documents\My Music) into windows explorer and it return me "access is denied, location is not available".i when to setting and uncheck "follow links during scan" avast select folder scan no longer scan this directory anymore but when i right click and scan the folder again avast still jump to scan C:\Users\Users\Documents\My Music.so the issue got to do with follow links during scan? ::)
Title: Re: How to disable Avast! self defense module?
Post by: bong2x on April 16, 2010, 11:30:50 AM
Quote
(C:\Users\Users\Documents\My Music)

in vista there is the hidden folder like this, a shortcut inside user documents.
i don't know in win7

but still, try to unhide the hidden folder. in folder option via control panel
to see that folder my music is there ;)

Regards!!!


Title: Re: How to disable Avast! self defense module?
Post by: igor on April 16, 2010, 11:39:43 AM
Well, "access denied" means the location exists - you only don't have rights to enter it (or go "through the link", as it's not a real folder, just a link).
If the path didn't exist, it would say "path not found" or something like that.

I'd suggest not to worry about it, avast! certainly doesn't make up any locations that aren't there ;)
Title: Re: How to disable Avast! self defense module?
Post by: Sophisticated on April 16, 2010, 11:52:22 AM
Yup i checked "show hidden files, folders and drives" but i don't see any My Music folder in C:\Users\Users\Documents\ but it jump to scan all the files in C:\Users\Users\Music using this link "C:\Users\Users\Documents\My Music"
i.e. C:\Users\Users\Documents\My Music\filesname


OH! really THANKS ALOT for the replies it make me feel alot better.

how about the enable avast! self defense module?i am unable to uncheck it.  ???

sorry for so many questions i am quite worried that my com give me alot of problems  :'(

anyway thanks again.

Title: Re: [SOLVED]How to disable Avast! self defense module?
Post by: Sophisticated on April 16, 2010, 09:47:13 PM
I was unable to uncheck avast!self-defense module because my silent/gaming mode was turned on. while silent/gaming mode was turn on the pop up to confirm the action to disable avast self defense module doesn't pop-up and causing me not able to disable it.Hope some one who have the same problem as me could uncheck silent/gaming mode first before trying to uncheck avast self defense module.

But avast select folder scan and right click folder scan still jump to scan folders that i don't select at all. :'(

Thanks for these nice guys who care to help me out in this thread a big thanks to you guys. :)