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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: hidesert47 on April 16, 2010, 11:41:40 PM

Title: Can't load 5.0.507, same issue as 5.0.462
Post by: hidesert47 on April 16, 2010, 11:41:40 PM
If you read my thread 58459.0, I have been trying to load IS suite onto PC laptop, Vista Home Premium 32-bit.  I continue to get the message that an "error occurred" while loading. I started attempting with 5.0.462, and am now getting same error with 5.0.507.  I have tried this at least 12 times, using the "aswclear5" utility between each attempt.  I have no other AV program loaded.  As I said in the other thread, I saved the install log to a .doc file.  Is there anyone who is willing to look at it to see if it offers any clues?  Did I purchase a program that is so sketchy that I have to be a tech (I am not) just to use it?  5.0.462 is running fine on my desktop, Vista Home Premium 64-bit, Core 2 Duo, but neither build will load successfully on my laptop.  HELP!!!!!!!!!!!!!!!!!!!!!!!
Title: Re: Can't load 5.0.507, same issue as 5.0.462
Post by: isamuelson on April 17, 2010, 01:04:54 AM
My question is, where to you get verison 507? I'm stuck at 492 and cannot update to 507 via the auto-update, so I want to download the entire Avast Internet Suite (version 507) and install that way because for some reason, I cannot get 492 to update. It keeps telling me it's at the latest version, yet when you check it, the version is 492 and it keeps telling me there is a new version (507) ready to download.  ???
Title: Re: Can't load 5.0.507, same issue as 5.0.462
Post by: hidesert47 on April 17, 2010, 01:37:29 AM
Rather than try to  update, uninstall your current version using the avast! uninstall utility, go to the website, and download the current version there, which is 5.0.507.  This is what I have been "trying" to do, but I can't load any avast! product on this computer.  Good luck!
Title: Re: Can't load 5.0.507, same issue as 5.0.462
Post by: isamuelson on April 17, 2010, 05:33:53 AM
Quote from: hidesert47 on April 17, 2010, 01:37:29 AM
Rather than try to  update, uninstall your current version using the avast! uninstall utility, go to the website, and download the current version there, which is 5.0.507.  This is what I have been "trying" to do, but I can't load any avast! product on this computer.  Good luck!
I tried that but the version I get when I download Avast Internet Security Suite from the Avast website is the .462 version. I cannot find the .507 anywhere.
Title: Re: Can't load 5.0.507, same issue as 5.0.462
Post by: Gopher John on April 17, 2010, 03:38:42 PM
The multi-lingual download is 5.0.507.  Direct link is http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe).

The English version thru Download.com is still at 5.0.462 as of today, after following the link from http://www.avast.com/internet-security#tab3 (http://www.avast.com/internet-security#tab3).

Title: Re: Can't load 5.0.507, same issue as 5.0.462
Post by: isamuelson on April 19, 2010, 01:32:06 PM
Quote from: Gopher John on April 17, 2010, 03:38:42 PM
The multi-lingual download is 5.0.507.  Direct link is http://files.avast.com/iavs5x/setup_ais.exe (http://files.avast.com/iavs5x/setup_ais.exe).

The English version thru Download.com is still at 5.0.462 as of today, after following the link from http://www.avast.com/internet-security#tab3 (http://www.avast.com/internet-security#tab3).



Thank you! That fixed my problem. Now we'll see if it occurs again when they release the next version. Hopefully not.