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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zerep on April 20, 2010, 06:29:57 PM

Title: license not valid
Post by: zerep on April 20, 2010, 06:29:57 PM

Hi,
I buyed on March 27th 2010 5 licenses for Avast Internet security (1 year subscription), but on April 16th it's stop downloading updates and now Avast tell me that I've to buy new license. If I try to insert my regular License.avastlic, Avast refuse it with message: this is not a license file valid.
Thanks

Title: Re: license not valid
Post by: Pondus on April 20, 2010, 06:50:41 PM

Does this happen on all 5 computers or only one ?

If only one, check the computer time / day / date / mnd / year ....if wrong adjust and restart, ..i am guessing time can`t be wrong on all 5   ???

Title: Re: license not valid
Post by: DavidR on April 20, 2010, 07:27:18 PM

Quote from: zerep on April 20, 2010, 06:29:57 PM

Hi,
I buyed on March 27th 2010 5 licenses for Avast Internet security (1 year subscription), but on April 16th it's stop downloading updates and now Avast tell me that I've to buy new license. If I try to insert my regular License.avastlic, Avast refuse it with message: this is not a license file valid.
Thanks

If the suggestion by Pondus doesn't help, try checking out this as I don't know how you are trying to insert the license.avastlic file.
Though this is related to the Pro version I guess it would be the same for the Avast Internet Security suite - How to register avast 5 pro on page 7 - 8
http://www.avast.com/documentation/quick-start-guide-pro-en-ww.pdf also see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459).

If that doesn't resolve it contact sales (at) avast (dot) com by email and give the information in your post, plus the email used when you purchased the licenses.

Title: Re: license not valid
Post by: zerep on April 20, 2010, 09:00:56 PM

Thank you everyone:
Pondus, time and date are ok.
DavidR, both links are removed.
Any other ideas?

Title: Re: license not valid
Post by: doktornotor on April 20, 2010, 09:19:23 PM

Quote from: zerep on April 20, 2010, 09:00:56 PM

DavidR, both links are removed.

Hmmm? Both links work fine here.  ???

Title: Re: license not valid
Post by: DavidR on April 20, 2010, 10:20:03 PM

Well the .pdf link doesn't work for some reason that is a 404 error, though the knowledgebase link works, that should give the information about registration.

Check out this link for the documentation, http://www.avast.com/download-documentation (http://www.avast.com/download-documentation).

Title: Re: license not valid
Post by: Pondus on April 20, 2010, 10:20:55 PM

i am getting a 404 error on the pdf link ......