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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dddimok on April 21, 2010, 08:59:37 AM

Title: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: dddimok on April 21, 2010, 08:59:37 AM
Installer says "Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher". But i have it.
Installation log:

Code: [Select]
21.04.2010 10:45:39 general: Running setup_ais-1fb (507)
21.04.2010 10:45:39 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
21.04.2010 10:45:39 system: Memory: 25% load. Phys:488308/654832K free, Page:805968/1028992K free, Virt:2072968/2097024K free
21.04.2010 10:45:39 system: Computer WinName: NADIA
21.04.2010 10:45:39 system: Windows Net User: LINT-GORSOV\nadia
21.04.2010 10:45:39 general: Cmdline: /sfx /sfxstorage "d:\temp\_av_sfx.tm~a00992"  /srcpath "D:\DOCUME~1\NADIA~1.LIN\?AAI?E~1" /sfxname "setup_av_free"
21.04.2010 10:45:39 general: DldSrc set to sfx
21.04.2010 10:45:39 general: Old version: ffffffff (-1)
21.04.2010 10:45:39 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
21.04.2010 10:45:39 general: Install check: SetupVersion does NOT exist
21.04.2010 10:45:39 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
21.04.2010 10:45:39 registry: Get registry: Software\Microsoft\Internet Explorer\Version=6.0.2800.1106
21.04.2010 10:45:39 general: HeapSetInformation not found in kernel32.dll. Requires KB816542 hotfix.
21.04.2010 10:45:39 general: Err:Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: igor on April 21, 2010, 09:06:31 AM
As the log says - KB816542 hotfix is also required.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: dddimok on April 21, 2010, 10:43:28 AM
Thanks! It works now. But installer might have been more specific in his error messages.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: igor on April 21, 2010, 07:12:19 PM
It's supposed to be... it's an omission that will be fixed.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: richardavast on May 01, 2010, 06:07:15 AM
I couldn't find KB816542 hotfix in microsoft website. Where could I find KB816542 hotfix to download?
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on May 01, 2010, 10:35:26 AM
I couldn't find KB816542 hotfix in microsoft website. Where could I find KB816542 hotfix to download?

Read here: http://support.microsoft.com/kb/816542
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: doktornotor on May 02, 2010, 12:51:40 AM
Read here: http://support.microsoft.com/kb/816542
asyn

Direct link to request the hotfix (http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=816542&kbln=en-us).
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: tomaquet on May 10, 2010, 07:38:07 PM
I've download the hotfix. When I run the executable it asks me where to install it - where do I install it? do I have to do anything after that?

Thanks for any help,

T
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: 11:11 on May 24, 2010, 09:02:55 AM
I can't install either for the apparent same reason:
23:25:07 min/gen  Return code: 0x20000021 [You can install avast! only after the hotfix KB816542 is installed.
Use Windows Update or download it from Microsoft's website.]
23:25:07 min/gen  Stopped: 23.05.2010, 23:25:07

I wonder why I receive that message since my OS was recognized as XP sp3
23:25:07 min/gen  Started: 23.05.2010, 23:25:07
23:25:07 min/gen  Running setup_ais-221 (545)
23:25:07 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
23:25:07 nrm/sys  Memory: 37% load. Phys:989372/1571560K free, Page:3058400/3513152K free, Virt:2065216/2097024K free

Besides, Microsoft states that KB816542 is meant for Windows 2000, the functionality is supposedly integrated in XP
(from http://support.microsoft.com/kb/816542)
"The Windows XP Low Fragmentation Heap Algorithm Feature Is Available for Windows 2000"

Can someone help me?  Thank you in advance.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: igor on May 24, 2010, 09:45:28 AM
Sounds like you're running the installer in "compatibility mode"...
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: 11:11 on May 25, 2010, 09:40:10 AM
As far as I know I did not invoke any compatibility mode. Just
setup_av_free.exe /savelog "C:/temp/install.log"
in a cmd
Any other suggestion?
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 01, 2010, 10:23:07 PM
The microsoft website no longer lists the hotfix.  Avast insists on it - what do I do ? (move to Macafee - HA Ha LOL)
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 01, 2010, 11:04:33 PM
The microsoft website no longer lists the hotfix.  Avast insists on it - what do I do ? (move to Macafee - HA Ha LOL)

Which link did you try..??
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: igor on July 02, 2010, 12:45:55 PM
The links posted here lead to the hotfix... it just seems you have to "request it" now, i.e. there's no direct download link.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 03, 2010, 11:45:19 AM
The links lead to the list of hotfixes available, the last page in the sequence is

http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=816542&kbln=en-us#step1

which does not list the KB816542 hotfix, only the PKG38115 hotfix in various languages

Any help would be much appreciated.

Thanks JRvdP
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 03, 2010, 04:39:10 PM
Any help would be much appreciated.
Thanks JRvdP

Try it here...! ;)
http://support.microsoft.com/kb/816542/EN-US/
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000
Post by: noinin on July 04, 2010, 12:56:32 PM
Hi, I am having problems installing Avast. I've installed the hotfix and when I go back to install Avast it says I still need to install the hotfix! I don't know much about computers and this is driving me around the bend! ;D
Help pleeeeeease :)
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 04, 2010, 03:37:41 PM
Did you reboot..?
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 10, 2010, 02:18:41 PM
Asyn, 

Thanks for the reply. 

The page discusses the hotfix kb/816542. 

However, the "hotfix available" link is not functional / highlighted, and the page says you have to submit a request to microsoft who may then send you the hotfix - where can the hotfix just be downloaded or do I have to go through more microrigmarole ?

JRvdP
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 10, 2010, 02:32:24 PM
furthermore there seems to be no way I can find to submit the hotfix request - I am a newbie and may be doing something stupid or wrong, but avast av is insisting onthe hotfix which I can't find ! Help.....
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 10, 2010, 04:27:09 PM
furthermore there seems to be no way I can find to submit the hotfix request - I am a newbie and may be doing something stupid or wrong, but avast av is insisting onthe hotfix which I can't find ! Help.....

Please contact avast for further info, where to get it...
Maybe they have it on their servers, too..!??
http://www.avast.com/contacts
asyn

Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 10, 2010, 06:25:14 PM
Hi Asyn,

Thanks for your reply

I've tried the various contact forms on the Avast website and they say my email address is invalid or that I am not authorised to communicate using the form.  WTF do I do now - any thoughts gratefully received.  Rupert
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Lisandro on July 10, 2010, 07:49:47 PM
where can the hotfix just be downloaded or do I have to go through more microrigmarole ?
You need to request it to Microsoft.

I've tried the various contact forms on the Avast website and they say my email address is invalid or that I am not authorised to communicate using the form.  WTF do I do now - any thoughts gratefully received.  Rupert
Send an email to support (at) avast (dot) com
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 10, 2010, 08:00:57 PM
Thanks mate
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Lisandro on July 10, 2010, 08:16:54 PM
Thanks mate
You're welcome.
Don't give up. Ask for further help if you need.
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 10, 2010, 09:51:15 PM
Hi Asyn,
Thanks for your reply

You're welcome..!
Hope you can solve this...
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: jrvdp on July 17, 2010, 11:02:31 AM
Hi,

I've finally found the hotfix.  Micros*** have made it part of the hotfix rollup #1 for win2k with sp4

The rollup can be downloaded at

http://www.microsoft.com/downloads/details.aspx?FamilyId=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en&displaylang=en

Many thanks to all of you who've tried to help. m Keep up the good work.

Rup
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Asyn on July 17, 2010, 07:01:39 PM
Thanks for the feedback...!!
asyn
Title: Re: Can't install Avast Free antivirus on Windows 2000 SP4
Post by: Big Master on September 17, 2010, 09:41:55 AM
I wrote a Windows XP SP3 is over .... :o :o :o :o

"You can install avast! only after the hotfix KB816542 is installed."