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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TheKo on July 13, 2004, 12:37:50 AM

Title: Help with mail scanner
Post by: TheKo on July 13, 2004, 12:37:50 AM
Hi!

I have just started using Avast (before that i used AVG), and everything is working fine except for the Outlook mail scanner. When i start Windows a warning pops up:

avast! will not be able to protect outgoing mail (smtp protocol). Error: 10048

Port 25 is already in use, specify another port value (see section 'Cooperation with other software' in 'Manual Setting of Mail Protection' in help).
[/i]

Now, I've already tried reading the mentioned section in help, but frankly i don't understand anything it says.

Can anybody help me?
Title: Re:Help with mail scanner
Post by: techie101 on July 13, 2004, 12:59:27 AM
Quote
Port 25 is already in use, specify another port value (see section 'Cooperation with other software' in 'Manual Setting of Mail Protection' in help).

It is not too hard.  Sending email (SMTP protocol) uses Port 25 as a default.  If it is being used by another program, then you need to change the ports used in OE and within the Avast .ini file

Open up OE and go to Tools, Accounts.
Find your email account username and click on Properties.
Then go to the Advanced tab.  Reset port 25 to 26 and port 110 to 111.

Now we need to change the Avast .ini file which you will find by going into the Programs folder/Avast/Data and find the .ini file

Open up the file by clicking on it.  Within the file you will find the ports 25 and 110 listed.  Change them to 26 and 111 respectively.  Save the file and exit the whole mess.   ;D

Try the email again.  This "normally" solves your problem.

Good luck.
Title: Re:Help with mail scanner
Post by: TheKo on July 13, 2004, 01:13:48 AM
First of all, i don 't use OE, i use Microsoft Outlook from the office pack if that changes anything...

Second: I've tried what you said, but i can only find port 25 (and changed it to 26) i the .ini file. When i change the values in Outlook i can't send mail.

Title: Re:Help with mail scanner
Post by: techie101 on July 13, 2004, 01:20:46 AM
The Ko

MS Outlook should still have an Accounts menu in Tools.

If Avast is installed, then there has to be an entry within the .ini for POP and SMTP ports.

It might start with Default....then SMTP port 25 or something like that.

Did you find the .ini file at all???
Title: Re:Help with mail scanner
Post by: TheKo on July 13, 2004, 01:25:47 AM
Yes, i did find the .ini file, but i could find SMTPport=25 (which i changed to =26), POP isn't written anywhere in the file, neither is the value 110 or 111.

I changed the accounts as you said.

Title: Re:Help with mail scanner
Post by: vojtech on July 13, 2004, 09:25:34 AM
Insert this line to the ini file under [MailScanner]:
SmtpListen=127.0.0.1:26

But leave SMTP port set to 25 in Outlook account, because plugin for Office Outlook does not use the generic mail scanner.

Also keep SMTPport=25.
Title: Re:Help with mail scanner
Post by: TheKo on July 13, 2004, 01:49:35 PM
Thanks a lot to both of you. That last thing helped me and now everything's working. Thanks!
Title: Re:Help with mail scanner
Post by: Bryan on July 30, 2004, 04:04:10 AM
I started using avast! today and have also been getting the,

"avast! will not be able to protect outgoing mail (SMTP protocal)"

Error: 10048

I'm not using Microsoft Outlook Express, but Mozilla Thunderbird for my email.  Any solution?
Title: Re:Help with mail scanner
Post by: bob3160 on July 30, 2004, 04:53:50 AM
Bryan
Welcome to the Forums
On my setup in thunderbird:

Server Settings
Server Name 127.0.0.1  Port 110
User Name  myaccount#pop-server.whoever.com

Outgoing Server SMTP settings
Server Name 127.0.0.1  Port 25
User Name myaccount#smtp-server.whoever.com

-max
These settings have helped others. Hopefully they'll do the same for you. :)
Title: Re:Help with mail scanner
Post by: Bryan on July 30, 2004, 04:55:30 AM
Forget my last message.  I tried the modification to the .ini file and it worked.  Thanks everyone.
Title: Re:Help with mail scanner
Post by: philthehip on August 04, 2004, 02:09:05 AM
 :-\ Have tried amending ports but it either won't send or receive.  Is it something to do with the fact that there are no ports mentioned in the ini file?  If so what should I add?
Title: Re:Help with mail scanner
Post by: Lisandro on August 04, 2004, 04:15:31 AM
If so what should I add?

Can you read the 'setting' link on my signature?
It could give you the way to solve this... I hope...  ;)
Title: Re:Help with mail scanner
Post by: philthehip on August 06, 2004, 01:12:21 AM
 8) Yes thanks. I've used the link and read the content. I don't have time to try it now but will do so shortly. I will let you know how I get on.
Title: Re:Help with mail scanner
Post by: philthehip on August 06, 2004, 01:16:55 AM
 ??? Forgot to add, could it be anything to do with my pop up killer?
Title: Re:Help with mail scanner
Post by: Lisandro on August 06, 2004, 01:56:18 AM
??? Forgot to add, could it be anything to do with my pop up killer?

Well, it will be more probably your spam killer (not the pop up)... Do you use any?
Title: Re:Help with mail scanner
Post by: philthehip on August 07, 2004, 01:39:25 AM
Yes, I use the latest version of Incredimail which automatically junks unauthorised e mail.
Title: Re:Help with mail scanner
Post by: bob3160 on August 07, 2004, 02:07:29 AM
philthehip
Incredimail is a pop3 e-mail program and needs to be configured the same way as OutlookExpress.
Use the Mail Protection Wizzard to set up your e-mail
Title: Re:Help with mail scanner
Post by: philthehip on August 08, 2004, 12:28:06 AM
Thanks for that Bob, but it is configured the same as Outlook Express. Iwill look through the INI settings as suggested previously.
Title: Re:Help with mail scanner
Post by: philthehip on August 09, 2004, 12:38:19 AM
Perhaps I didn't explain myself very well.  The problem is with port 110 which appears to be in use by something else so Avast won't scan incoming mail. Outlook doesn't like ports 26 and 111 although Incredimail doesn't seem to have a problem.
Sorry for any confusion.
Title: Re:Help with mail scanner
Post by: Lisandro on August 09, 2004, 03:47:52 AM
Perhaps I didn't explain myself very well.  The problem is with port 110 which appears to be in use by something else so Avast won't scan incoming mail. Outlook doesn't like ports 26 and 111 although Incredimail doesn't seem to have a problem.
Sorry for any confusion.

You mean Full Outlook (MS Outlook) or Outlook Express?

The first one should be let on 110 and you can configure avast4.ini file to scan it. See 'setting' on my signature.
But which program is using 110? Probably the spam killer, do you use any?
Outlook uses its own avast plugin and not the mail scanner.

Outlook Express could be at other port than 110.
Title: Re:Help with mail scanner
Post by: philthehip on August 10, 2004, 01:16:45 AM
 :) Thank you, it is Outlook Express.  This is configured on port 110.  I also use Incredimail which has a built in spam filter.  I have amended both to ports 25 & 111 and changed the ini file to match for both OE & Incredimail but this didn't work.  I amended the ports back to 25 and left the others at 111 and changed the ini file but neither work when I do this i.e. mail will not download.  Also some of the settings in your "settings" are different to mine, not just the missing port info for mail scanning.  If you can help I will be very grateful,
Thanks
Title: Re:Help with mail scanner
Post by: Lisandro on August 10, 2004, 03:22:54 AM
Also some of the settings in your "settings" are different to mine, not just the missing port info for mail scanning.

Ok, this is normal. That is the 'full' known avast4.ini file... It's always under construction because new parameters are revealed or explained.  ;)

Set Outlook Express email accounts to port 110 (default).
Go to each email account, Properties, Advanced tab and set them to 110.

Close OE.

Run Mail Protection Wizard and choose protection for all accounts.

See if your avast4.ini file has, at least, the following lines into section [MailScanner]:

DefaultPopServer=your pop server address
DefaultSmtpServer=your smtp server address
SmtpListen=127.0.0.1:25
PopListen=127.0.0.1:110
UseDefaultSmtp=0
AutoSetProtection=1
Trust=127.0.0.1
StartSmtp=1

Will it work?
Title: Re:Help with mail scanner
Post by: philthehip on August 12, 2004, 01:34:15 AM
 :-\ Thank you for your continued help with this problem.  I have done as you have suggested.  The INI file is as you have said except AutoSetProtection=0.  Also when running the Mail Protection Wizard an alternative server address was given for the smpt server with # included.
However when downloading mail yesterday it appears that Avast is scanning incoming mail, before running the Wizard again, as a warning was given regarding the receipt one mail.  Is it just outgoing mail that is not being scanned?  :)
Title: Re:Help with mail scanner
Post by: Lisandro on August 12, 2004, 03:14:08 AM
:-\ Thank you for your continued help with this problem.

Well, it will be better if I can solve the problem at first  :-\ I'm trying...

Is it just outgoing mail that is not being scanned?  :)

Can you test this? Send me an email with the subject phil test, check for add notes into the clean messages and I'll check if you get a scan message or not  ;)
Title: Re:Help with mail scanner
Post by: philthehip on August 13, 2004, 01:23:34 AM
 ;) E mail sent as requested.  There are no notes on the clean messages.  :(
Title: Re:Help with mail scanner
Post by: Lisandro on August 13, 2004, 03:50:59 AM
Be happy! Your emails are being scanned!

Only you can't add the notes into the body.
See its header:

X-Antivirus: avast! (VPS 0433-2, 10/08/2004), Outbound message
X-Antivirus-Status: Clean
X-Antivirus: avast! (VPS 0433-2, 10/08/2004), Inbound message
X-Antivirus-Status: Clean

The first two lines are from you and the last two from mine.
Right now we must dig into another problem  ;)

Why don't you search the board for clean messages & notes... I've already read from it but I can't remember where...
Title: Re:Help with mail scanner
Post by: Lisandro on August 13, 2004, 04:07:53 AM
Phil, the email body does not contain the message:

There are no notes on the clean messages.
____________________________________________________
  IncrediMail - Email has finally evolved - Click Here
--------------------------------------------------------------------------------
avast! Professional: Inbound clean 0433-2, 10/08/2004.

Blue is from you and red from me.
I'll try to find a solution. But you're using Incredimail and this could give us a clue... Can you try sendind a mail from Outlook Express now?
Title: Re:Help with mail scanner
Post by: philthehip on August 14, 2004, 12:56:11 AM
E mail sent using Outlook Express as requested  :).  Whilst it was being sent I noticed the Avast icon in my system tray revolving suggesting that it was being scanned.
Title: Re:Help with mail scanner
Post by: Lisandro on August 14, 2004, 01:00:40 AM
Strange man...
Only the Inbound note !?!

The header of your mail is bellow. You're scanning but without note. But I have a suggestion:

Add the line
UseAlternateRtfSyncing=1
into
[MailScanner]
section of avast4.ini file
Details here: http://forum.avast.com/index.php?board=2;action=display;threadid=1647

Header:
Date: Sat, 14 Aug 2004 00:02:50 +0100
X-Mailer: Microsoft Outlook Express 5.50.4922.1500
X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4925.2800
X-Antivirus: avast! (VPS 0433-3, 13/08/2004), Outbound message
X-Antivirus-Status: Clean
X-Antivirus: avast! (VPS 0433-3, 13/08/2004), Inbound message
X-Antivirus-Status: Clean
Title: Re:Help with mail scanner
Post by: philthehip on August 15, 2004, 01:23:05 AM
Hi there.  I have added the rule to the Mailscanner section of the INI file as suggested.  I have tested this by sending myself an e mail from both Incredimail & Outlook Express but neither have the Avast note on them for inbound or outbound.
Title: Re:Help with mail scanner
Post by: Lisandro on August 15, 2004, 03:37:08 AM
Phil... We're near to the end  :'(
As avast is scanning your emails but it's not adding notes, I suppose that the problem is on the HTML source of the message... Can you add notes to pure txt emails?  ::)
Title: Re:Help with mail scanner
Post by: bob3160 on August 15, 2004, 03:34:09 PM
Technical,
Only text notes as far as I know. Maybe HTML isn't turned on?
Title: Re:Help with mail scanner
Post by: philthehip on August 16, 2004, 01:33:45 AM
 :) Hi.
No, sorry, that doesn't work.
Title: Re:Help with mail scanner
Post by: inthewildteam on August 16, 2004, 01:59:54 AM
Yes, I use the latest version of Incredimail which automatically junks unauthorised e mail.

Just a heads up, I'll quote from Incredimails privacy and usage policy

(b) Unless stated specifically otherwise therein, grant IncrediMail an unrestricted, perpetual, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute the material, and you further agree that IncrediMail is free to use any ideas, know-how, concepts or techniques you send us for any purpose, without any compensation to you or any other person.

The link is here

http://www.incredimail.com/english/termsofuse.html

You might also like to review their privacy policy too.

If you find the programme usefull, that's great.  Personally I woudn't go there, it's a bit like letting the postman read my mail and use the information for profit.
Title: Re:Help with mail scanner
Post by: philthehip on August 17, 2004, 12:44:30 AM
 ??? I'm sorry, I don't understand the last reply or the relevance of it.  Please can you expand?

Thanks
Title: Re:Help with mail scanner
Post by: inthewildteam on August 17, 2004, 01:35:14 AM
??? I'm sorry, I don't understand the last reply or the relevance of it.  Please can you expand?

Thanks

it's just so that you understand the programme you are using.  You give them (the programme writers) any rights over any ideas, information etc that you send through Incredimail over to them, and also that any messages are subject to examination by them.  As I said, it's like giving your postman rights to exploit any profitability in your post.  In effect, you have said, I will let you read my mail and if I have any good ideas that you can use.......... go ahead and you can profit from it.
Title: Re:Help with mail scanner
Post by: Lisandro on August 17, 2004, 04:05:22 AM
Phil, I think you can be safe scanning your outbound mail even you don't have the notes...
Can't you figure out if Incredimail has any different HTML configuration, or do not allow 'signatures' or something like that?

What inthewildteam tryed to say is that your privacy is not assured into Incredimail...  :'(
Title: Re:Help with mail scanner
Post by: philthehip on August 18, 2004, 01:40:05 AM
 :) Thank you gentlemen for your efforts.  I was going to suggest that as I can see Avast is scanning in and out, although there are no notes or that it states it is scanning Outlook, then we leave it here.

wildteam thanks for the warning.
Title: Re:Help with mail scanner
Post by: vashachiroku on September 08, 2004, 06:38:00 AM
I'm having the same issue, i've had it for a while with windows xp pro sp1 and now w/ sp2, plus I'm running outlook 2003

Let me know if anyone has a fix for this

Thanks

Joel
Title: Re:Help with mail scanner
Post by: vashachiroku on September 08, 2004, 06:44:32 AM
http://forum.avast.com/index.php?board=2;action=display;threadid=5895

here is the fix for it!! Works perfect!!
Title: Re:Help with mail scanner
Post by: bob3160 on September 08, 2004, 04:02:33 PM
vashachiroku
Welcome to the forum.
I'm a little confused you said
Quote
here is the fix for it!! Works perfect!!
and then you posted a link back to this thread???
What's the fix? if it's in this thread, which post # is it? ???
Title: Re:Help with mail scanner
Post by: SomeOne on September 15, 2004, 04:08:02 PM

Set Outlook Express email accounts to port 110 (default).
Go to each email account, Properties, Advanced tab and set them to 110.

....

DefaultPopServer=your pop server address
DefaultSmtpServer=your smtp server address
SmtpListen=127.0.0.1:25
PopListen=127.0.0.1:110
UseDefaultSmtp=0
AutoSetProtection=1
Trust=127.0.0.1
StartSmtp=1


Ok, i have OE 6 and Spamihilator 0.9.8.4
Spamihilator uses localhost for checking incoming messages...
How do i put it and Avast 4 home version to co-operate ?
Title: Re:Help with mail scanner
Post by: bob3160 on September 15, 2004, 04:40:16 PM
Hi Some One,
Welcome to the Forums.
Take a look HERE (http://forum.avast.com/index.php?board=9;action=display;threadid=3413) for help with your problem.
Title: Re:Help with mail scanner
Post by: SomeOne on September 15, 2004, 07:37:51 PM
Welcome to the Forums.
Take a look HERE (http://forum.avast.com/index.php?board=9;action=display;threadid=3413) for help with your problem.


Thanks,  it really worked....
Just 5 minutes and all is ok..
Title: Re:Help with mail scanner
Post by: bob3160 on September 15, 2004, 08:12:54 PM
I'm glad to hear that. Enjoy Avast! and these Forums. If you can contribute, that would be greatly appreciated by those you help. :)
Title: Re:Help with mail scanner
Post by: Lisandro on September 15, 2004, 10:26:33 PM
SomeOne, I'm glad I could be useful for you...

Quote
Thanks, it really worked.... Just 5 minutes and all is ok..
Title: Re:Help with mail scanner
Post by: SomeOne on September 16, 2004, 10:57:14 PM
I'm glad to hear that. Enjoy Avast! and these Forums. If you can contribute, that would be greatly appreciated by those you help. :)


I will be...
Allways payed / donated software i like..
Keep up the good work
Title: Re:Help with mail scanner
Post by: philthehip on September 22, 2004, 01:22:12 AM
 ??? Techie, you recently helped me with this problem, however I have been receiving numerous program crash reports form Avast due to "a program bug or to an invalid data entry" and in an attempt to cure this removed Avast and re-installed twice. This has not worked, also the mail scanner has stopped working. I have configured the ini file according to your settings but to no avail. Also when I ran a virus scan last, the number of days left to register Avast again had reduced from 59 to 6 and stated that I had not previously ran a scan.

So any help you can give with this lot will be gratefully received.

N.B received a program crash message whilst typing this lot.

Cheers
Title: Re:Help with mail scanner
Post by: Lisandro on September 22, 2004, 03:28:52 AM
You can use avast! uninstall utility: http://www.avast.com/i_idt_1336.html. If you can't uninstall avast through Control Panel, you can download the uninstall utility called AvClear or AvClear4 (depending on your avast! version). More information here (http://www.avast.com/i_idt_1322.html).
So any help you can give with this lot will be gratefully received.

After booting, maybe you can try a clean avast installation  ::)

Well, the reducing from 59 to 6 days is due to TRIAL version registration key.
To avoid piracy, 2nd installation of the trail version goes from 59 to 6 days of validity.
Are you using the correct Registration key?
Title: Re:Help with mail scanner
Post by: philthehip on September 23, 2004, 01:26:31 AM
 :)Thanks for the reply. I have previously uninstalled Avast using the uninstall facility and also the Add/Remove program.  I have uninstalled this time with the uninstall program and removed all traces of Avast and am currently reinstalling.

I will see how it goes. 8)

The previous versions were registered except for the last one when the trial period reduced to 6 days remaining.
N.B. it also said I had not run a scan before even though I had run a thorough scan as soon as Avast had been installed. :-\

I will get back to you to let you know how it has gone.
Title: Re:Help with mail scanner
Post by: Lisandro on September 23, 2004, 02:54:12 AM
It also said I had not run a scan before even though I had run a thorough scan as soon as Avast had been installed. :-\

Do you mean at boot time (a blue screen) or a normal scanning?
The boot time scanning is not 'recorded' at that point of the skin  ;)
Don't worry, you can run any number of scanning for free  ;D
Title: Re:Help with mail scanner
Post by: philthehip on September 24, 2004, 01:49:43 AM
I meant the normal scan.

Have now reinstalled Avast.

I was about to report that having been online for 90 minutes I hadn't received a bug report.  However I have just set the mail scanner in the ini file per your settings and have just received an error message when saving the changes - any suggestions?
Title: Re:Help with mail scanner
Post by: Lisandro on September 24, 2004, 02:49:25 PM
However I have just set the mail scanner in the ini file per your settings and have just received an error message when saving the changes - any suggestions?

What do you mean? Which error message did you receive? Which specific setting are you talking about?
Title: Re:Help with mail scanner
Post by: philthehip on September 25, 2004, 12:53:17 AM
 :D Sorry, I meant a bug report - "a program bug or an invalid data entry" where it asks you to describe what you were doing so it can be sent off to to the people who build the program. 8)
Title: Re:Help with mail scanner
Post by: philthehip on September 25, 2004, 01:00:08 AM
Further to the above, after reading about another issue, the problem started about the time I upgraged Ad-Aware 6 to Ad-Aware SE.
Title: Re:Help with mail scanner
Post by: Lisandro on September 25, 2004, 04:21:48 AM
Further to the above, after reading about another issue, the problem started about the time I upgraged Ad-Aware 6 to Ad-Aware SE.

I can't imagine the problem is related to there, unless you're talking about the Pro version and used ad-watch, preventing the installation of some avast startup and registry entries...  ::)
Title: Re:Help with mail scanner
Post by: philthehip on September 26, 2004, 01:03:23 AM
OK thanks.

Now back to the original problem - mail scanning. I have just run the wizard and received another bug report.

This is the relevant section if my ini file

[MailScanner]
DefaultPopServer=pop.ntlworld.com
DefaultSmtpServer=smtp.ntlworld.com#smtp.ntlworld.com
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=1

Now I know this is not correct but when I amend it per your settings I get another bug report.

Can you help please?

Title: Re:Help with mail scanner
Post by: Lisandro on September 26, 2004, 01:25:27 AM
I do not understand why you should do this...

DefaultSmtpServer=smtp.ntlworld.com#smtp.ntlworld.com

and not only smtp.ntlworld.com
Title: Re:Help with mail scanner
Post by: philthehip on September 27, 2004, 12:34:23 AM
 ??? This was to show you the content of the mail scanning section of the ini file which is inadequate for avast to run the mail scan.
Title: Re:Help with mail scanner
Post by: Lisandro on September 27, 2004, 01:04:41 AM
??? This was to show you the content of the mail scanning section of the ini file which is inadequate for avast to run the mail scan.

Yeah it's inadequate... Why don't you manually change it?
Title: Re:Help with mail scanner
Post by: philthehip on September 27, 2004, 11:58:38 PM
Because when I do, I get a bug report.
Title: Re:Help with mail scanner
Post by: bob3160 on September 28, 2004, 01:13:11 AM
Because when I do, I get a bug report.
That's not precise iformation which we can use to help you resolve your problem. Let us know exactly what it says .
Title: Re:Help with mail scanner
Post by: Lisandro on September 28, 2004, 03:41:53 PM
Phil, as you can see, we're trying but you should write and post a little bit more if you want we continue here trying to help you...  :-\
Title: Re:Help with mail scanner
Post by: philthehip on September 29, 2004, 12:21:01 AM
 :(Thank you gentlemen.  I have mentioned this previously, it is "a program bug or an invalid data entry" where it asks you to describe what you were doing so a report can be e mailed to the support team.

I will manually amend the ini file again and see what happens.

Your help is appreciated.
Title: Re:Help with mail scanner
Post by: philthehip on September 29, 2004, 01:11:47 AM
 :-\ Please also see message above!!

I have just run the mail protection wizard again and received the bug/program crash report again.

This is an extract from the log file:- Fault source
------------
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHPOPWZ.EXE caused an Access Violation at location 746e2e70 Reading from location 746e2e70.

-----------
Crash place
-----------


   don't have read access to the specified range of memory

Is this of any use to you?
Title: Re:Help with mail scanner
Post by: philthehip on October 06, 2004, 01:15:47 AM
 :( Hello guys.

Will I be getting a reply to my last entry?

Your help is needed as mail is still not being scanned. Avast generally seems to be working OK in all other areas and I am not receiving crash/bug reports as before unless I run the mail protection wizard or manually amend the ini file in an attempt to get mail scanned.

Cheers
Quote

Just a regular guy
Title: Re:Help with mail scanner
Post by: Lisandro on October 06, 2004, 03:31:59 AM
Will I be getting a reply to my last entry?

Phil, please, we asked a lot of questions and you did not answer...  :-\
Which is your email program, operational system, firewall, etc.
Title: Re:Help with mail scanner
Post by: philthehip on October 07, 2004, 01:15:42 AM
 :) Thank you for coming back.

I use Outlook Express and Incredimail.  Operating system is Windows 98SE, firewall is ZoneAlarm. I also use Webwindow Killer, AD-AwareSE and Spybot S&D.

If you need to know anything else, please ask.
Title: Re:Help with mail scanner
Post by: bob3160 on October 07, 2004, 02:37:50 AM
philthehip
Quote
I use Outlook Express and Incredimail.
You neglected to mention which one is the default e-mail program.
Title: Re:Help with mail scanner
Post by: Lisandro on October 07, 2004, 05:19:38 PM
philthehip, let's start again because I'm lost in so many roads we take to get where we're now:

Your system:
Windows 98SE
Outlook Express
Incredimail
ZoneAlarm
Webwindow Killer (is it a pop-up blocker?)
AD-AwareSE
Spybot S&D

Your avast4.ini file [MailScanner] section is:
DefaultPopServer=pop.ntlworld.com
DefaultSmtpServer=smtp.ntlworld.com#smtp.ntlworld.com
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=1

You're receiving a message:
a program bug or an invalid data entry

Now, is this a message box? Can you click CTRL-ALT-PrintScreen, save the image or, at least, describe 'when' (what you ask the program to do...) this error occurs?

The crash:
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHPOPWZ.EXE caused an Access Violation at location 746e2e70 Reading from location 746e2e70.

Could be related to a bad avast! installation. I suggest:

Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window.

SpyBot has a feature called TeaTimer (with an icon in the system tray). I suggest you disable it while trying to repair (or reinstall) avast.

Let's try. (Sorry only on October 13th I'll be back  ;))
Title: Re:Help with mail scanner
Post by: philthehip on October 08, 2004, 01:35:47 AM
 :) Thank you.

I will try this.

Have a good holiday.
Title: Re:Help with mail scanner
Post by: philthehip on October 14, 2004, 01:04:07 AM
 ;) Hello,

Incredimail is the default mail program and Web Window Killer is a pop up blocker.

I have done as you have suggested & reinstalled Avast. I had to do this several times as there appeared to be a bad link.

When I was satisfied I had received a good download as soon as I ran the Mail Protection Wizard I received the  message "a program bug or invalid data entry".  Yes this is a message box to report what had happened leading upto the program crash.  The crash message is from C:\Program Files\Alwil Software\Avast4\DATA\log.

I have run the Mail Protection Wizard again and received the same message box.

Avast seems to be running OK except for mail scanning.

On a slightly different topic ZoneAlarm doesn't recognise Avast as the resident anti virus program, is this normal?  8)
Title: Re:Help with mail scanner
Post by: bob3160 on October 14, 2004, 01:20:00 AM
philthehip:
Quote
On a slightly different topic ZoneAlarm doesn't recognise Avast as the resident anti virus program, is this normal?  
Yes it is but, it's recognized by windows as a security partner under SP2.
Eventually ZA will get their act together. ;D Till then, youst turn that feature off in ZA.
Title: Re:Help with mail scanner
Post by: inthewildteam on October 14, 2004, 01:31:19 AM
@ philthehip

I'm on NTL broadband through my set top box (ex nynex, ex cable and wireless customer)

The Mail scanner section of avast4.ini is

[MailScanner]
DefaultPopServer=pop.ntlworld.com
DefaultSmtpServer=smtp.ntlworld.com
ShowTrayIcon=1
UseDefaultSmtp=0
AutoSetProtection=1

This works fine for me with Thunderbird as my email client and adds the notes also.

You might try reading some of the mail problems posted in the NTHell forums

www.nthellworld.co.uk

for some possible links.  NTL are famous (infamous) for repeated email problems.  You can also check your connection status and maintenance work here

http://www.ntl-isp.ntl.com/ServiceStatus/
Title: Re:Help with mail scanner
Post by: philthehip on October 21, 2004, 01:12:58 AM
 :) You will be pleased to know that after numerous attempts I have finally got a clean download of avast.  Although avast says it is not scanning e mail and it is not adding notes I can see that mail is being scanned in and out.

Thanks for all your help guys.  ;)
Title: Re:Help with mail scanner
Post by: bob3160 on October 21, 2004, 01:20:43 AM
philthehip
Quote
Although avast says it is not scanning e mail and it is not adding notes I can see that mail is being scanned in and out.
If it's not scanning then how do you know that your mail is protected????
Title: Re:Help with mail scanner
Post by: philthehip on October 22, 2004, 01:06:15 AM
 8) Hi Bob.  I don't have a problem with this as I can see the program is reacting everytime a message is received.  In addition, the mail scanner icon appears in the systray.

Stay cool dude!!