Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Sapherz on July 14, 2004, 06:07:36 AM
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Hi
I just installed Avast on a friends computer for him and started a scan. Was taking too long and I couldn't wait to I stopped it. I also did an Adaware at the same time, and found tons of rubbish which I deleted. Now when I try to start Avast I get that error message. I tryed to re-install it, and the error comes up. I tried to remove it through add-remove programs, and I get the error?
What's happened? Did I do this?? I run Avast myself with no problems.
The computer this is happening on is an AMD K6 running Win ME
Thanks
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What is the exact (full) error message?
What build of avast! is it?
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Avast
Avast hes caused an error in ASWCMNB.DLL
Then something like, if the problem continues restart your system
Not sure of the build, downloaded the program form the site yesterday, and i think it updated something of itself after it was installed
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OK. There should be some more info in the error box, isn't it? Like, a "Details" button, opening a new part of the window with some numbers... could you post a screenshot of the message? Thanks!
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ok, ill do that tomorrow, I don't have the computer here at the mo
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ok got the messages, this one comes up when I double click the avast icon on the desktop, and when the computer starts, when it gets into windows
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I can't get a pic of the other error, which comes up after the other error on startup, but its in the same sort of alert window, no details buttons
Error Starting Program
A required .DLL file, VSRULEDB_LOC0C09.DLL, was not found.
[OK]
also, I'm not getting yet another error, which may or may not be related, I just uninstalled zone alarm, whice i had installed just after avast, so i could be from that
Error Starting Program
The IPHLPAPI.DLL fine cannot start. Check the file to determine the problem.
[OK]
did a search, the file is in the c:/windows/system folder
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Hi Sapherz
Welcome to the Forums.
Sorry your having a problem.
It would help if we had a little more info asto the type of system you have and what version of windows your running. Is this the first AV program or what did you have before?
You can try to repair the current install by going to add/remove programs, selecting avast! and then select repair. See if that helps.
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Its an AMD K6 running Win ME. There was the symantic antivirus on the system, but avast did not pop up a message telling there was another virus checker on the system when i installed. I have uninstalled symantic after avast was installed.
If i go to add/remove programs and try to do something with avast from there, i get the first error message i have listed(ASWCMNB.DLL one)
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I have uninstalled symantic after avast was installed.
Well, as I can see, avast was not properly installed :'(
You should uninstall completely NAV (other Symantec products could remain).
It will be better if you look for a standalone registry cleaning from Symantec site. You can remove some 'left behind' registry keys.
Then install avast / boot and see what you get.
Wellcome on board
(Btw: why don't avast! detect the presence of NAV?) ::)
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Hi Sapherz,
I suggest you do the following:
1 Follow this URL and download RejZoR program and run it.http://freeweb.siol.net/razor256/downloads/avast_external_control.zip (http://freeweb.siol.net/razor256/downloads/avast_external_control.zip)
2 Select the tool to remove NAV
3 Reboot
4 Again Run Avast! External Control (AEC )
5 Select the option to completely remove Avast.
6 Reboot
7 Re-install Avast.
Hopefull, you will now be in business.
Godd Luck and keep us informed. :)
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ok, I tried to remove NAV but the removal tool dosen't work on Win ME. So I did a brutal remove of Avast, and there were still bits left, so I then did a Generic remove and Avast was gone. I tried to re-install but the error popped up again. But at least there are no more errors on boot. Is there a removal tool for NAV for ME??
I would like to remove it, as one of the programs has stuffed the internet I think (NAV/Avast/Zone Alarm) We can connect, but nothing goes through the connection. ie 'Page Cannot be Displayed'
Thanks for your help so far too
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Norton AntiVirus 2003 and earlier + some links towards the bottom of the page for manual uninstallation.
http://service1.symantec.com/SUPPORT/nav.nsf/8d071816eedd7cac88256c0e005a96e5/33497f6e8a319ece88256ace0076cc02?OpenDocument&prod=Norton%20AntiVirus&ver=2003%20for%20Windows%202000
Norton Antivirus 2004 look here:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004020915570606?Open&src=sg&docid=2001092114452606&nsf=nav
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Did you try RejZoR's program?
http://freeweb.siol.net/razor256/downloads/avast_external_control.zip
You can't have two resident antivirus installed at the same computer :-\
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Technical,
Wrong version,,,,
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Hmm, Windows ME really don't display any additional info about the crash? That's not good...
Isn't there some kind of DrWatson application in WinME that makes it possible to see more info about the crash (when DrWatson is running at the moment)?
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igor,
Yes there is. There is also a repair function. You will however loose your Microsoft updates if you use the repair.
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I'm not saying there's anything wrong with the OS itself... so there shouldn't be any need to "repair". I would only like to know more information about the crash (e.g. at what address did it happen at). DrWatson could help...
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ok, I used the RNAV a got rid of NAV, re-installed Avast and still get the error, and the internet is still not usable. I forgot to look for any DrWatson stuff but I will next time I'm there. Could it be something wrong with dll itself? Can I replace the dll?? ie, someone send me theirs?
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You might want to check also to see if Zone Alarm got completely uninstalled or not from the system.
http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html
Also in addition to checking Drwatson, you might also want to try running Scandisk. Start-->Run-->type: scandisk. Run the standard test to see if it finds any errors.
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If you ask me {but who is 8)} it is just a problem with the registry. Check if you can find any entries pointing to the file(s) that you see in the error messages and let us know. Don't forget to tell the key if you find them.
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Could it be something wrong with dll itself?
If you reinstalled the program, the DLL itself should be OK (installer wouldn't extract a corrupted file).
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I searched registry for aswcmnb and got nothing.
I started DrWatson and then tried to start Avast, got the error as expected but now it had a details button. The diagnosis was as follows :
High level portable functions performed an invalid memory access.
Module Name: ASWCMNB.DLL
Description: High level portable functions
Version: 4, 1, 389, 0
Product: avast! Antivirus
Manufacturer: ALWIL Software
Application Name: Ashavast.exe
Description: Splash screen for Avast!
Version: 4, 1, 389, 0
Product: avast! Antivirus
Manufacturer: ALWIL Software
sorry I couldn't get a screenshot but I had no way of getting it back here as the computer still can't access the net, and there were no floppy disks around.
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I don't know if your aware of it, but thats an old version. It should be
4.1.418
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I'll download the latested installer then, but the version shouldn't make much of a difference should it?
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occasionally updates are created to fix problems.
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uninstalled avast, and installed latest version. Got the same error, same message, same version listed in the error...
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Sapherz, please start DrWatson again and let avast! crash.
When the DrWatson window appears, go to the menu and select View / Advanced View. New pages should appear. Switch to the last page (Details) and send me the content of the page (as a PM).
Thanks.
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Sorry its taken so long to get back to you. I have 2 log files, one from after the install, presumably when it went to start up Avast. And the other from after I double clicked the Avast icon on the desktop.
Thanks for helping.
I didn't pm you because I couldn't see how to attach to a pm.
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And the other one
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any progress??
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Sapherz, can I send you a couple of DLLs to try out?
Do you still have avast installed?
Thanks
Vlk
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yip, avast still installed, i'll try anything you got.
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I'd send you couple of DLLs with some logging added later this afternoon (European continental time, don't know which time zone you're in... ;))
Cheers
Vlk
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I'm GMT +12 so i'll get it in the morning, thanks a bunch
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OK, here I am. Please replace the following files:
http://www2.asw.cz/~vlk/log/aswCmnB.dll
http://www2.asw.cz/~vlk/log/aswCmnOS.dll
(just put them to your avast directory [overwrite existing]).
After you run avast, a file called C:\_avast.log should be generated. Please send me this file (or post its contents to the forum).
Thanks
Vlk
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ok, sorry it took so long again, heres the log file
tried to attach log containing details of the error that now comes up, it different from before, but its still erroring, but the file is too big (240k)
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Strange... WinSock initialization fails. Do you have any problems with accessing the network? What is your connection? Do you have any special network software/drivers installed?
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Just an idea, but could this lspfix (http://www.cexx.org/lspfix.htm) be of help???